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All 74 Surfers Paradise hotels

Hilton Surfers Paradise Hotel & Residences

5.0 of 5 Hotel   |   6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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70%
Ranked #21 of 74 hotels in Surfers Paradise
A recent review
5 of 5 stars reviewed 2 days ago
Dougies10 Sydney, Australia
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1,352 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I can't fault anything during our stay at this hotel. We stayed 3 nights in a 2 bed ocean view residence which was perfect for our family of 2 adults, 2 young teenagers. Level 21. Tower 2 (which is the taller of the two towers - reception is also in this building). Location: Right in the middle of it all.... More

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Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

The Hilton has dropped their standard quite a bit at this property. It stands very tall in the heart of Surfers Paradise and would appear all set to deliver an awesome experience but it is very much a let down. Firstly, there is no entrance to allow drop off or valet park or bell boys. The reception area is more... More

Was this review helpful? Yes 3
Sydney, Australia
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I would love to give this property five stars, however the hotel fell flat in a few areas. Firstly, the hotel is set in an absolutely fantastic location, right in the heart of Surfers very close to the restaurants,shops and nightclubs (about a 2 minute walk from the lobby). Likewise, the beach is only a five minute walk away, so... More

Was this review helpful? Yes 1
Hong Kong, China
Top Contributor
54 reviews 54 reviews
37 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a new hotel just built in 2013 and open this year. I think Hilton has now re-positioned its new hotel to be trendy. As such I think this one in Surfers Paradise is far from the traditional classic and comfort Hilton!! When the shared shuttle droped me off at the main entrance, I couldn't believe it is Hilton... More

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This hotel is located on the busiest corner of Surfers Paradise and the street noise and night club music disturbed our sleep every night. The rooms are not very soundproof! However for location it is easily accessed to restaurants and shops and nightclubs if this is what you are looking for? Maybe for young people it would be perfect but... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Julietse, Thank you for your review, I appreciate your feedback. While noting your one star rating for your stay I was pleased to see that you enjoyed our central location. I am sorry that you were disturbed by noise emanating from the surrounding area during your stay. Best regards, Chris Partridge More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

Even on a Sunday night the noise 15 floors below in Cavill was unbearable. Whats the point of a beachfront view if you cant keep the windows open? The air conditioner also was the driest and stuffiest I have ever experienced. Food as always was good - good quality cooked simply and well. If you go there insist on a... More

Review collected in partnership with Hilton Hotels & Resorts

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear VickiVN, Thank you for your review, I appreciate the feedback. I am sorry that you were disturbed by noise external to the hotel and I will pass your feedback on to the engineering team in relation to the airconditioning. It was good to see that you enjoyed the food while at the hotel. Please let us know your preference... More

cambridge
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our stay was ok but didnt live up to expectations. Location is great and the rooms have a nice layout but the walls were marked and the wallpaper on the lift area was marked making it look tatty. Theres no mini bar instead there is a shop downstairs where you can buy snacks which was closed when we went there.... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear kel K, Thank you for your review, I appreciate your feedback. I am sorry that your stay did not fully meet your expectations and that some work being carried out disturbed your sleep in. Our maintenance team are sensitive to our guest needs and would not ordinarily start noisy work until later in the morning, so am sorry it... More

Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

As a Hilton Honors Diamond member I received great treatment at this hotel. We were upgraded to a relaxation suite, however when I pointed out that we needed 2 beds they upgraded us to a 2 bed apartment in the Residences instead. We were dealt with at check-in by Patience who was an absolute joy. In fact the staff were... More

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Bazza76, Thank you for your review, I appreciate your feedback. I was pleased to see that you felt valued as a Diamond Hhonors guest and enjoyed your upgrade and Executive Lounge access. I am sorry that there were some delays with the lifts during your stay which can happen when the property is full. We are working to providing... More

Sa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Hilton has it all - great rooms, amazing views, great pool areas and close to everything. Once stepping outside of the hotel, you have Cavill Mall and surrounding streets only steps away. The lifts did take some time to arrive at busy times but this cannot be helped with the number of guests staying. We absolutely loved having our... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Leanne N, Thank you for your review, I appreciate your feedback. It was great to see that you had a lovely time and enjoyed your Residence accommodation and especially being able to have breakfast on the balcony overlooking the beach. Best regards, Chris Partridge More

Sunshine Coast, Australia
1 review
3 of 5 stars Reviewed 1 week ago

My wife and I did enjoy our stay but our room was not ready when we got up there. Had to make calls to get rectified. Finding someone to get our bags and the long wait to check in. The poor girl on reception was working very hard and fast but NO one came to help her.School holidays you would... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Derek S, Thank you for your review, I appreciate your feedback. I was pleased to see that you enjoyed your stay but dio apologise that you encountered some delays while checking in to the hotel. Best regards, Chris Partridge More

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel & Residences 5*
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Spa Hotel in Surfers Paradise #11 Family Hotel in Surfers Paradise #14 Romantic Hotel in Surfers Paradise #16 Luxury Hotel in Surfers Paradise #21 Business Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
Number of rooms
281

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