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All 76 Surfers Paradise hotels

Hilton Surfers Paradise Hotel & Residences

5.0 of 5
6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel & Residences
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Most recent review
4 of 5 stars Reviewed June 17, 2013
Shesalwaysright Sydney, Australia
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719 reviews from our community

Traveler rating
    313
    204
    120
    57
    25
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Families
191
 
Couples
254
 
Solo
38
 
Business
63
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2013 NEW

We booked a prepaid mystery 4 night break through Virgin which included our accommodation package. We were delighted to find out we were staying at the Hilton and at the conclusion of our break I am happy to say that the Hilton lived up to our expectations. We did have a minor mishap checking in as we were on a... More

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Singapore
1 review
4 of 5 stars Reviewed June 16, 2013 NEW

Called for 1 extra bed room slippers ... to my surprise there is a surcharge of AUD 60 !!!! .... That Is way too much ! and this is my first time encounter this problem on my travel experience never before other part of country need to pay for it ..

Review collected in partnership with Hilton Hotels & Resorts

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Canberra
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 15, 2013 NEW via mobile

We stayed here for one night on our way to Japan. The location in the centre of surfers paradise is ok. Rooms are reasonable. Executive lounge was nice for breakfast and the staff were helpful given our luggage had been lost. I would be happy to stay there again.

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 16, 2013

Dear rbbrooks, Thank you for posting your review following your stay at the hotel, I appreciate your feedback. I was pleased to see that your overnight stay met your expectations and that you enjoyed breakfast at the Executive Lounge. I hope that we may see you back on future travels. Best regards, Chris Partridge General Manager More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2013 NEW

Stayed in two bedroom ocean view apartment. Views over beach were spectacular. Fully self catering apartment with all modern conveniences. Day spa was absolutely marvellous and well worth the trip ladies. Great value for money and left feeling very pampered and special. Also had an amazing breakfast at Salt on Saturday morning- the staffs professionalism and outstanding customer service were... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 16, 2013

Dear FBFamily, Thank you for your review, I appreciate your feedback. It was great to read that you enjoyed your stay and thanks for the special mention for the breakfast experience. I am pleased that you left with a positive impression of the hotel and residences. We look forward to welcoming you back on future travels. Best regards, Chris Partridge... More

Perth
1 review
3 of 5 stars Reviewed June 14, 2013 NEW

Me & my partner chose a high end mystery deal for one night on wotif, when it came up the Hilton I was really excited !. Driving to the building the first thing you notice is the architecture, truly amazing, the hotel really stands out form the other skyscrapers in the Surfers Paradise skyline with its bow like curve on... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 16, 2013

Dear Alan 066, Thank you for posting your review of the hotel, I appreciate your feedback. I was sorry to see that you experienced some inconveniences on arrival to the hotel. It is correct to say there is a small area on Orchid Avenue to pull in on arrival and most guests who are with a car drive down to... More

Sydney
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed June 14, 2013 NEW

Terrible place, by Hilton standards. Emotionless welcome by reception (traveling as a Diamond member, no "Hello Mr..", no "Welcome back" etc). Technically a great looking place, but no feel about it, no soul Disappointed not to get a view, no upgrade etc, first time ever in dozens (and dozens) of Hilton stays. Won't be returning, and it's the first time... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 14, 2013

Dear Dan&Zoi, Thank you for your review, I appreciate your feedback. I am sorry that as a Diamond Hilton Honors member you did not feel that we lived up to your expectations. Your candid feedback is valuable to emphasise where we can do better and I have used this to share with the team as we strive to improve. I... More

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 13, 2013 NEW

had 2 bedroom apartment- wonderful clean bright spacious apartment - bed very very comfortable- had all mod cons we could ask for and more- did not have any problems with noise from clubs mentioned in previous reviews........did not like the resort but the hotel was faultless

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 14, 2013

Dear JCM80, Thank you for posting your review, I appreciate your feedback. I was pleased to see that you enjoyed your stay in a 2 bedroom residence at Hilton Surfers Paradise in January. Perhaps we will see you back on future travels. Best regards, Chris Partridge General Manager More

Surfers Paradise, Australia
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed June 12, 2013 NEW

we stayed here for a night away as we are locals and enjoyed the hotel. surfers paradise can thank the Hilton for cleaning the area up and giving it some glam finally. the service was great, and as a diamond member they certainly looked after us. shame it was only 1 night but we will be back.

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 14, 2013

Dear 808 surf, Thank you for your review, I appreciate your feedback. As a Diamond Hilton Honors member your loyalty is greatly valued and I am pleased that your experience was to your expectations. It is great to see that as a local you enjoyed a night out in Surfers Paradise! We look forward to welcoming you back in the... More

Brisbane, Australia
1 review
3 of 5 stars Reviewed June 12, 2013 NEW

The building and everything inside is wonderful - nice and new. Along with a great central location, this is what is going well for the hotel. The exec lounge is on par with Australian lounges and slightly above the international standard (especially compared to USA). The major let down at this hotel (and has been similar experience on my last... More

Review collected in partnership with Hilton Hotels & Resorts

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 14, 2013

Dear Mark R, Thank you for your review of the hotel, I appreciate your feedback as it assists in knowing where we do well and we we can improve. While there were elements of your experience that went well, I am sorry that you found our team lacking in providing the level of service anticipated. Recognising your Diamond status is... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 11, 2013

Free upgraded our room when we requested for a room at the higher floor. Room is clean, kitchen is well equipped and bed is comfortable. The heated indoor jacuzzi pool is awesome, especially when the weather is quite cold outside. We enjoyed the buffer breakfast, the spread is quite reasonable and the food is well prepared. The location is a... More

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See 3 more reviews by D L for Surfers Paradise
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
June 12, 2013

Dear D L, Thank you for your review, we appreciate the feedback. I was pleased to see that you enjoyed your stay at the hotel and found our location to be a positive. We look forward to seeing you back soon. Best regards, Chris Partridge General Manager More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Bedroom apartment(29)
  • Ocean views(28)
  • Indoor pool(9)
  • Staff are great(4)

Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#8 Family Hotels in Surfers Paradise
#12 Luxury Hotels in Surfers Paradise
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast

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