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Hilton Surfers Paradise Hotel & Residences

5.0 of 5 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel & Residences
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Hilton Surfers Paradise Hotel & Residences
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1,593 reviews from our community

Traveler rating
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    268
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland, New Zealand
1 review
5 of 5 stars Reviewed yesterday NEW

Friendly and helpful staff. Very nice breakfast and pools. Excellent location. Close to all amenities and shopping area. We stayed in a 2 bedroom apartment with ocean views. We loved our family holiday at the Hilton. Definitely be back at the property.

Review collected in partnership with Hilton Hotels & Resorts

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Sydney, Australia
1 review
3 of 5 stars Reviewed 2 days ago NEW

Trip was soured by check-in experience; reached desk to be told the computer had gone down and to wait in reception. Was offered free drinks but there was no plan B on check-in process so it took approx. 40 mins to make it to a room when the system finally came back to life. Technology is great when it works...

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I were celebrating our 10 year anniversary and were delighted that our 5* mystery hotel deal turned out to be the Hilton. After reading numerous negative reviews I was pleasantly surprised that our room was clean, view of the beach and pool, and nicely appointed. Location and ataff were fantastic. We were surprised that Schoolies were staying... More

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear kirstyhul, Thank you for your review, I was pleased to see that you enjoyed your stay but do apologise for the early wake up from one of the mini bar attendants. We hope to see you back in the future. Best regards, Chris Partridge More

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had the most wonderful visit and enjoyed the views of the Ocean and Coast. We hired disabled equipment for my mother (87) to stay in the Residences as there are no Accessible Residences (only the Hilton hotel).The staff and Management were genuinely helpful and wanted to do the best they could for us as guests. The location is perfect;... More

Review collected in partnership with Hilton Hotels & Resorts

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Robert B, Thank you for your review, I was pleased to see that you enjoyed your stay at the hotel in a Residence. It was great to see that our location was convenient for your holiday needs. We hope to see you back in the future. Best regards, Chris Partridge More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My stay at the Hilton was made comfortable by the large suite that I stayed in. The room was comfortable and I was able to stock the fridge with my own favourites rather than depend on a bar fridge. Although I did not spend a lot of time in the room, the view from the 38th floor was incredible. The... More

Review collected in partnership with Hilton Hotels & Resorts

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Jampackpete, Thank you for your review, I was pleased to see that you enjoyed your stay at the hotel and found everything met your expectations. We hope to see you back on future travels to the Gold Coast. Best regards, Chris Partridge More

Adelaide, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed for four nights, the staff were great, really friendly and helpful. The accommodation was of a very high standard and I will come back to stay here any time I am on the gold coast in the future.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Anthony L, Thank you for your review, I was pleased to see that you enjoyed your stay at the hotel and we look forward to welcoming you back on future travels. Best regards, Chris Partridge More

UK
Top Contributor
55 reviews 55 reviews
46 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the final stay for us on our Australian tour. We picked the Gold Coast as an ideal place to relax after some serious travelling in the previous 5 weeks. We were right, loved the beaches, the area and the hotel. We were a little concerned over some comments on this board suggesting the hotel was “bogun central”. We... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dera reevesey, Thank you for your feedback and recommendations. I was delighted to see that you enjoyed your stay at Hilton Surfers Paradise. I am pleased that you enjoyed your visit to the Gold Coast. While there is some construction happening across the road, this is scheduled to be all finalised in early December. We hope you had safe onward... More

Surfers Paradise, Australia
1 review
3 of 5 stars Reviewed 1 week ago NEW

We felt disappointed with the information we received at check-in. We were not told where the concierge or other amenities were located. This information did not appear in our room either. When we arrived we had 2 single beds even though a King size bed was requested. The air conditioning was poor and road works across the road were noisy.... More

Review collected in partnership with Hilton Hotels & Resorts

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Deborah B, Thank you for your review, I am sorry that not all aspects of your stay met expectations and I have shared your feedback with those concerned. Each guest room has a Guest Directory with all service s of the hotel outlined for reference, I am sorry if this was not evident in the room you occupied. Best... More

Sydney, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

Front office was poor - the credit authorisation from that I received from Hilton Reservation centre did not mention about deposits on incremental charges and the hotel asked my personal card to get that deposit done. I explained to the front office that it should be charged to the other card that I wrote on the authorisation form but they... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Claire C, Thank you for your review, I appreciate your feedback and will certainly pass on your comments to the Front office manager for follow up. Obviously the situation at the front desk could have been managed in a more empathetic manner and we should have been able to follow your request. The process of pre-authorising a credit card... More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Hi there Really enjoyed our mini break at the Hotel. The staff were very friendly and helpful. Couple of minor issues, linen in the 2nd bedroom had mould stains, the kettle lid wouldn't shut to boil and the alarm beside the bed had no power connection. Otherwise an overall good experience. Would stay again Cheers

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Maree V, Thank you for your review, I was delighted to read that you enjoyed your stay but was sorry to see not all was as it should be when you arrived. We look forward to welcoming you back. Best regards, Chris Partridge More

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel & Residences 5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast

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