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Hilton Surfers Paradise Hotel & Residences

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6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel & Residences
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Hilton Surfers Paradise Hotel & Residences
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1,798 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW

Room sounded amazing but when we got there it was a shoe box on the 9th floor. Hardly worth $1500 for 3 nights when we have stayed in other local hotels for the same price and gotten far more. Only positive was the restaurant. Delicious dinner but grossly over priced.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

We have just spent 6 days at Hilton Surfers Paradise and could not fault it. Check in and out was very efficient and courteous. Executive lounge staff were brilliant. Our room was beautifully cleaned and fresh pleasure to walk into. All staff went out of their way to help us. Great way for total relaxation we will be back.

Review collected in partnership with Hilton Hotels & Resorts

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Melbourne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went to the Gold Coast to visit family, we thought we would treat ourselves and payed quite a fair bit of money and stayed in one of the top one bedroom suites. The rooms view was good, I think we were staying on the 20-30 level. The size and layout of the room we weren't happy with. The room... More 

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Justin R, Thank you for your online review regarding your recent stay. It is a shame to see you didn’t feel your stay represented value for money. Whilst I understand the view was pleasing, I have noted your comments regarding the pool facility and also the layout of the room. We have many different room configurations within the hotel... More 

Toowoomba, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Lovely place to stay, with an excellent location, only a short walk to the beach. Beautiful pools. The rooms were clean and tidy. Wi-Fi in the rooms is very expensive. They don't notify you that you have to make a $100 deposit for each night you stay until you arrive.

Review collected in partnership with Hilton Hotels & Resorts

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Rose W, Thank you for posting. It is excellent to hear you had an enjoyable stay and that you made the most of our central location and great facilities on offer. I have noted your comments regarding the pre authorisation taken on your credit card and regret this was not explained to you prior to arriving. This authorisation enables... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Such a good location! 2 minute walk from the beach, worth every penny. Staff were extremely lovely! all bags were looked after before and after check in. Late check out at 2 pm was provided for free along with free WiFi. Cleaning staff provided all extra material that was asked. Friday and Saturday nights consisted of a security guard for... More 

Review collected in partnership with Hilton Hotels & Resorts

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Talar B, Thank you for your kind words regarding your most recent stay at Hilton Surfers Paradise. I was very pleased to hear you enjoyed our location and that the team were accommodating and friendly with your every request. We all look forward to again seeing you at Hilton Surfer Paradise in the not too distant future. Ben Schumacher... More 

Melbourne, Australia
1 review
1 of 5 stars Reviewed 6 days ago NEW

Terrible stay, far from the Hilton''s brand and promise to look after their guest. There was ample amount of sound coming from Cavil ave and after calling the hilton reception, I was simply told nothing could be done and I should wear earbuds. The person in particular was extremely unfriendly.

Review collected in partnership with Hilton Hotels & Resorts

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New South Wales, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My Husband and I just had 5 nights in an Executive room on Level 13, no noise, great views, huge comfortable bed and full access to the Executive club where the service was fantastic. A truly relaxing break.

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Janice S, Thank you for your posting. It is excellent to hear that you and your husband enjoyed a memorable stay with us and made use of the Executive Lounge during your stay. We look forward to welcoming you both back for another relaxing break at Hilton Surfers Paradise. Ben Schumacher Operations Manager Hilton Surfers Paradise More 

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I stayed for 5 nights in an executive room. This provides access to the Executive Lounge which includes buffet breakfast, cake in the afternoon and tapas from 6 p.m. You can have coffee and drinks at any time. The room was very clean and of a good size and all staff were friendly and courteous. Parking was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Nick P, Thank you for sharing your experience online. I was very pleased to see that we have exceeded your expectations and you enjoyed all aspects of your stay including the Executive Lounge offerings, location, room and the friendliness of the team. We look forward to welcoming you back to Hilton Surfers Paradise as a return guest. Ben Schumacher... More 

New Delhi, India
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a 4 star property with the option of renting service apartments too, which are at the rear in a separate building. It is a great place for people who enjoy the pool or relaxing around it as it has 4 pools in it, however, though there are 2 gyms they are in a bad shape and the... More 

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Varun K, Thank you for your recent review. I was pleased to see that in most part, you have enjoyed your stay with us. I have noted your comments regarding the fitness centres within the hotel and we will be sure to consider your feedback when reviewing upcoming opportunities pertaining to the gymnasiums. I regret the confusion caused with... More 

Sydney, Australia
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago

This review doesn't really reflect the quality of the hotel - it's more the location. Whenever we have stayed on the Gold Coast before, it was always a little out of Surfers Paradise. However, the Hilton was offering a good deal, so we went ahead and booked four nights. The hotel is almost on Caville Avenue, which, while handy to... More 

Was this review helpful? Yes
Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear gjwjmb, Thank you for your posting. I was pleased to read of your positive feedback regarding the hotel rooms, facilities, service and cleanliness. I have noted and understand your comments regarding the disruption caused by the entertainment venues surrounding the hotel and I regret the inconvenience this caused and the interruption to your sleep. Whilst I appreciate the team... More 

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