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All 74 Surfers Paradise hotels

Hilton Surfers Paradise Hotel & Residences

5.0 of 5 Hotel   |   6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Ranked #21 of 74 hotels in Surfers Paradise
A recent review
5 of 5 stars reviewed yesterday
Mark D Brisbane, Australia
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1,414 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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English first
Brisbane, Australia
1 review
2 of 5 stars Reviewed today NEW

To celebrate our 15yr wedding anniversary, we booked the Dinner and Breakfast package staying in a 'Relaxation Suite' on the 13th floor (they only go up to the 14th floor). We were kept awake from 11:00pm - 3:30am by very loud music and what sounded like a Bogan festival from the night clubs below. The room thermostat was stuck on... More

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Brisbane, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Very clean and in the center of Surfers Paradise. The Salt Grill restaurant was excellent! We had dinner there for our wedding anniversary, and the food and service were just fantastic. The hotel grounds are pristine and would be safe for kids to feel free in the hustle of Surfers. The rooms were also very quiet as the hotel is... More

Review collected in partnership with Hilton Hotels & Resorts

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Sydney, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Great hotel great staff all except the noise from the club next door, when I mentioned to the reception on checking out she told me a lot of people complain. My suggestion avoid rooms on the southern side overlooking the pool, we were on the 8th floor at the noise from 4-5.30 a.m. Was enough to keep us up both... More

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Portland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

A very positive experience the reception staff were very friendly full of local information and had a very happy demeanour. The Concierge staff too very very helpful and efficient. The domestic staff were very courteous and discreet, no cleaning trolleys were visible but our room was cleaned every day.

Review collected in partnership with Hilton Hotels & Resorts

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Brisbane
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It was a toss-up between 3 stars and 4 stars for this Hilton. In the end I’ve gone with 3. The 3 is made up of: 5 for service 5 for friendliness 5 for the breakfast buffet 2 for cleanliness -10 for the pool doors (yes, that is a minus 10) I sent my feedback form by post to the... More

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newcastle, Australia
1 review
2 of 5 stars Reviewed 4 days ago NEW

hotel noisy high floor request ignored, rooms inadacetly serviced food at restaurant breakfast and dinner very good, pool and spa very good concierges local knowledge poor breakfast matra dee very efficient

Review collected in partnership with Hilton Hotels & Resorts

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Brisbane, Australia
1 review
1 of 5 stars Reviewed 5 days ago NEW

I will never stay with another "Hilton" again. Check in; RUDE, incompetent and down right snobby receptionist and duty manager, checked us is and gave us the key to our room. We where then pointed in the direction of our 2 bedroom suite, where we were met with not only stained carpets, walls and "clean" Linen, but also less than... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear megan s, Thank you for sharing your review, I appreciate your feedback. Naturally it is disappointing to read your thoughts following your stay, I would be grateful if you would contact me directly at the hotel (07 5680 8013) to be able to address you concerns. The team at the hotel strive hard to offer a genuine and warm... More

Te Anau, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed here over a weekend, it was extremely noisy. The windows were double glazed but it didn't make a lot of difference. This hotel is on the nightclub strip in Surfers Paradise, so if its sleep your wanting don't stay here. The rooms were a reasonable size but very plain, there were stains on the carpet. If you wanted... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear mariarose98, Thank you for your review, I appreciate your feedback. Naturally being in the heart of Surfers Paradise we are located in the hustle and bustle of the Gold Coast, I am sorry that you felt it was a little too noisy for you. In relation to the stain on the carpet, I am sorry that we had not... More

Brisbane, Australia
Top Contributor
94 reviews 94 reviews
46 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

We keep returning to this hotel, for a short holiday from Brisbane, because of many pleasing aspects that embodies this hotel. It is a good quality 5 star hotel with all that that entails - friendly welcoming staff throughout; a range of beautiful rooms all with modern designs, great showers and very comfortable beds; meticulously clean and quality linen; views... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Chris M, Thank you for sharing your positive review following your stay. I appreciate your feedback and it was great to see that you had an enjoyable stay at the hotel. We value your repeat visits and hope to see you back soon. Best regards, Chris More

shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

we like this hotel very much. not just because of its perfect location, of course it has the best views in everywhere of the room. but also its best service. we can feel all the stuffs really can consider all the needs of the customers. really good experience for us!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Lan P, Thank you for your review, I appreciate your feedback and was very pleased to see that you enjoyed your stay. We hope you may return on future travels. Best regards, Chris More

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel & Residences 5*
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast

588 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Spa Hotel in Surfers Paradise #10 Family Hotel in Surfers Paradise #16 Romantic Hotel in Surfers Paradise #16 Luxury Hotel in Surfers Paradise #21 Business Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
Number of rooms
281

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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