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Hilton Surfers Paradise Hotel & Residences

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6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel & Residences
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Hilton Surfers Paradise Hotel & Residences
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1,862 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is a lot about this hotel that is good.The staff,Salt restaurant,central location,the pools. However there are some aspects that are not up to scratch.the size of a luxury room,unable to adjust heating/cooling in room,wifi signal very poor and executive lounge needs improvement

Review collected in partnership with Hilton Hotels & Resorts

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Perth, Australia
Top Contributor
123 reviews 123 reviews
41 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 6 nights on Business and Holiday over the weekend. The location is great for the Beach, can be crowded / noisy at weekends. Housekeeping services was excellent. Executive Lounge was great to enjoy pre dinner drinks and breakfast. Rooms have been re furnished. Same the management did not really appreciate the Hilton Diamond loyalty card and... More 

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Trip12363, Thank you for sharing your recent experience online. I was very pleased to hear you enjoyed your stay and made use of the Executive Lounge for pre-dinner drinks and again for Breakfast each morning. Your kind words regarding Housekeeping have been shared with the wider team. I have noted your comment regarding your HHonors Diamond status and apologise... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

The executive room services were excellent --- good continental breakfasts with food and drinks available throughout most of the day. The room is of good size. We used the spa and indoor swimming pool, which was clean and tidy (and not over crowded). Dinners served in the Salt Grill were very good and were not expensive.

Review collected in partnership with Hilton Hotels & Resorts

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Anthony L, Thank you for your review. I appreciate your kind words regarding all aspects of your stay. I was pleased to hear you made use of the Executive Lounge, Salt Grill by Luke Mangan restaurant and indoor pool and spa, all of which exceeded your expectations. We certainly look forward to welcoming you back to Hilton Surfers Paradise.... More 

Sippy Downs, Australia
1 review
3 of 5 stars Reviewed 6 days ago NEW

For almost $950 per night, I expected at least 1 towel per person and the internet to work. Needless to say, not enough towels and no working internet. Whilst the room was quite lush, i feel that the Hilton let go of the basics. no chicken nuggets on the room service menu for the kids!! Great location, close to everything.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear sperryman, Thank you for your most recent review. I was pleased to see that in the most part your expectations were met and that you enjoyed the room and the helpfulness of the team members in particular. I apologise for any amenities that were not delivered or not working during your stay. We complete regular checks of our services... More 

Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Great room 24304 on 43rd floor looking North east to south and west over looking Cavill Avenue. Probably the best view we have had in 20 years. Unreal sunrise from this room. Fantastic views of most you want to see in Surfers and can watch planes landing at Coolangatta. Quiet not windy out side. Clean rooms. Fantastic bed enough for... More 

Review collected in partnership with Hilton Hotels & Resorts

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Karen M, Thank you for writing about your recent stay with us. It is excellent to hear of stays which exceed our guests expectations, so much so that you will be returning for your 3rd stay in the future. I am pleased you enjoyed the views from the 43rd floor as well as the clean and comfortable room. We... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Excellent hotel location in the middle of Surfers Paradise. Excellent pool facilities, with decent other services and room standard. Stayed as a Hilton HHonors Gold and was upgraded from base room to room with executive lounge access, which had a great selection of food and self-serve bar with very friendly staff. Nice views from the executive lounge, albeit though "salty"... More 

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Ben S, Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear MichaelH_au, Thank you for your posting. We are passionate about delivering memorable experiences and I am pleased to see we have done so during your most recent stay. I was pleased to note you made use of your HHonors Gold status entitlements including Executive Lounge access, complimentary internet and a room upgrade. It was also excellent to hear you... More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We had such a great stay at the Hilton. I would definitely recommend it. It is close to the beach and all the shops and restaurants. The staff are friendly and helpful and the executive lounge experience was amazing.

Review collected in partnership with Hilton Hotels & Resorts

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Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 1 week ago

We checked in. Went up to room after the usual wait for the elevator. Got into the room and realised the clothes left on the chair. The alcohol open on the table and the unmaid bed meant our room had already been allocated to someone else. Or should I say their room was accidently allocated to us. Didn't improve much... More 

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Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have just spent the weekend at this lovely Hilton. As diamond members, it's really nice when this is acknowledged by the hotel. The staff here went above and beyond, to make our stay the best it could be. We got upgraded to a suite with sea views, a welcome card and a plate of chocolate brownies. We had a... More 

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Sydney, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Just checked out of the hilton and didn't want to leave. We had a balcony room on level 11 with view of the beach, which was generous in size and very well maintained . I had been a little concerned reading past reviews, however this hotel is very much worthy of the Hilton brand , great value for money, very... More 

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