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Hilton Surfers Paradise Hotel & Residences

5.0 of 5 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel & Residences
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Hilton Surfers Paradise Hotel & Residences
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1,628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

There were a few problems the first night, but the hotel staff went above and beyond to sort these issues out and were so helpful in making everything perfect! I cant over-sell the service of this hotel enough, it was truly exceptional. The room service food was amazing - we loved the kitchen facilities but couldn't resist some room service... More 

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Kota Bharu, Kelantan, Malaysia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything was extremely excellent. The reception staff were very helpful even we had a few hiccups. The room was beautiful and easy access for my niece's wheelchair. Housekeeping was a bit slow but when called they would come immediately. Best of all...security and location was SUPERB. Especially us being Muslim, lots of halal restaurants around and the beach is next... More 

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Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The website of Hilton Hotel always provides the information about what kind of bed the guest is desiring. Many hotels often describe ' King-size bed or twin bed'. Many just say ' bath or shower'. For users, the difference is important. In many cases, we do not know whether there is a bath-tub in that room selected. The hotel price... More 

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Grovedale, Victoria, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A short break of 9 nights away in Queensland because hubby had never been there. We are Hilton Gold members & expected the service etc to be that experienced at the other 10 Hilton Hotels around the world we have tried. The hotel looks impressive on the site and is nicely decked out but there were definitely issues. Firstly I... More 

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Maryborough, Australia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we stayed here for 4 nights...we paid for a king deluxe room but were upgraded to an executive room and loved every minute of it! the hilton is embedded into the heart of the shopping centre and is seconds away from everything including the beach...the rooms were very well appointed and we were in the hotel tower which is in... More 

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Brisbane, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Recently spent 2 nights at the Surfers Paradise Hilton. Excellent rooms, friendly and courteous staff - with great attention to detail, ensuring a warm welcome and friendly stay. Will be staying again for sure, and happy to recommend to others. Great Gold Coast location, close to everything you need, with great views!

Review collected in partnership with Hilton Hotels & Resorts

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New Zealand
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this motel after our daughter's wedding. Same with her and new hubby, different rooms of course. Our 3 bedroom apartment was on the 27th floor and it was amazing. Fantastic ocean views and a view facing south. Room was very clean and had everything you could need and if it's not there, motel staff will bring it. In... More 

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Ricksan45, Thank you for your review. I was pleased to see that everything seemed to have met your expectations during your stay with us. We look forward to welcoming you back to Hilton Surfers Paradise in the future. Best Regards, Chris Partridge More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Overpriced for what you get, rooms are small, our bathroom had an odour and the sink was not clean. The carpet had pink stains. The bedding however was nice and comfortable and breakfast was what you would expect for the money you pay. The lobby toilets were extremely filthy and were not usable, instead I opted to go to a... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear brendam199, Thank you for your review. I appreciate your feedback and was sorry to see that not all aspects of your stay met your expectations. I have certainly shared your feedback with the management team as this is not the standard that we strive to achieve. I sincerely hope that we will be given the opportunity of welcoming you... More 

Gold Coast, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Perfect location in the perfect city! The staff were always so friendly and willing to help with anything :) Very homely feel to the hotel with excellent facilities and bars. I would definately recommend this hotel to anybody who wants a paradise get away. Shops, restaurants and nightlife surround the precinct where everything is so accessible and the beach is... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Samantha K, Thank you for your review. I was pleased to see that everything seemed to have met your expectation on this occasion. Thank you for choosing to stay at Hilton Surfers Paradise and I hope we may see you back on future travels. Best Regards, Chris Partridge More 

Brisbane, Queensland, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

The booking was a gift for our wedding before we flew out to our honeymoon. The rooms were lovely. The customer service was lacking. There was a misunderstanding with what we had been told over the phone to what we were told when we arrived. Which was fine the booking had been made when the hotel opened so the call... More 

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Tiffany H, Thank you for your review. Your feedback is valued and I was disappointed to see that you experienced some service level challenges during your stay. I am, however, pleased you enjoyed your dining experience in Salt grill. I do hope we have the opportunity of welcoming you back to Hilton Surfers Paradise in the future. Best Regards,... More 

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel & Residences 5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast
Hotel Style:
#5 On the Beach Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
#8 Business Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
#12 Romantic Hotel in Surfers Paradise

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