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Hilton Surfers Paradise Hotel & Residences

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6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Hilton Surfers Paradise Hotel & Residences
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Hilton Surfers Paradise Hotel & Residences
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2,009 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
3 of 5 stars Reviewed yesterday NEW

The rooms were below expectations, considering what the standard nightly rate is. The hotel is in a very central location which is probably what you are paying for. The hotel doesn't have a check in area with a valet where you can drive your car in and get dropped off. If they had one we never saw it. Instead we... More 

Review collected in partnership with Hilton Hotels & Resorts

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10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for 3 nights in May 2013. We had booked into a one bedroom apartment and reached the hotel late. They allocated us one apartment on the 17th floor with the city view. Those days the Tram construction was going on in full swing and the sound was unbearable. We complained about the sound and they... More 

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Bendigo, Australia
5 of 5 stars Reviewed 2 days ago NEW

We found The Hilton to be very enjoyable place to stay. It was close to the beach, Tram, public transport, and good walks around the shops and arcades towards the river. The service and food was also excellent.

Review collected in partnership with Hilton Hotels & Resorts

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Brisbane, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here over the weekend in the 2 bedroom ocean view room and loved the location. Bang in the middle of Surfers but not noisy. The apartment was new and had a great cleaning service however the rooms were a problem. The 2nd bedroom didn’t have proper built walls, instead it had 2 massive roller doors acting as walls which... More 

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New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked a 5 night Luxury Escape package. Hotel was relaxing, staff offered excellent customer service, especially our bar tender (sadly can't remember his name, he said he was from Zimbabwe) who was knowledgeable, friendly and introduced us to a whole new world of Gin =). The package came with spa vouchers which we could not use as they are closed... More 

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Adelaide
5 of 5 stars Reviewed 5 days ago NEW

Using a package through Luxury Escapes, we were fortunate to stay in an Executive Room at this modern and well-appointed hotel in a very central location in the Gold Coast. Other than having a very spacious room with a great view of the beach and an ultra modern bathroom, the experience included access to the Executive lounge on the 15th... More 

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Pyrmont, Australia
5 of 5 stars Reviewed 5 days ago NEW

booked twin delux, free upgrade to 2 bedroom residence. good location, just behind a tram station (next to surfers paradise station) public transport from gold coast airport, took 777 bus and stop broadbeach tram station. easy transfer and cheap! nice breakfast and good goose down bedding. no bathrobe.

Review collected in partnership with Hilton Hotels & Resorts

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Caloundra, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

This was a beautiful hotel to stay at. All staff were extremely polite and helpful. Reception desk was a little understaffed so long check in and check out waits. Lobby is a bit noisy and crowded so doesnt have that relaxed holiday feeling but overall enjoyed our stay and would highly recommend this hotel

Review collected in partnership with Hilton Hotels & Resorts

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HiltonSP, Director of Operations at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Jonathan A, Thank you for posting your review. I am pleased to read in general you enjoyed your stay and found our team members extremely polite. I have noted your concerns about the check in/check out process and appreciate the feedback. Thank you for choosing to stay at Hilton Surfers Paradise, we look forward to welcoming you back again... More 

Broadbeach, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Really a great night accommodation was fantastic !! View was so amazing !! and they have everything from honey moon to 3 bedroom apartments room service great staff great !! a great stay originally from the coast was very enjoyable !!!

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HiltonSP, Director of Operations at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Juanita M, Thank you for posting your review. It's always a pleasure to receive such a positive review, I am extremely happy to hear you had an amazing stay at Hilton Surfers Paradise. We look forward to welcoming you back again soon. Kind regards, Ben Schumacher Director of Operations Hilton Surfers Paradise More 

Birmingham, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for 3 nights during our Australian trip. The hotel is right in the middle of Cavill Avenue, shops and restaurants and beach on the doorstep. We parked the car in the hotel car park on the day we arrived and did not use it again until we left. We arrived on the weekend of the gold coast... More 

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HiltonSP, Director of Operations at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear jackiem444, Thank you for posting your review. I was pleased to see Hilton Surfers Paradise didn't disappoint on our Australian trip. As you mentioned we are lucky enough to be in the heart of Surfers Paradise and surrounded by easy transport. Your feedback in relation to the pools and free Wi-Fi has been noted. Thank you for choosing to... More 

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