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All 74 Surfers Paradise hotels

Hilton Surfers Paradise Hotel & Residences

5.0 of 5 Hotel   |   6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Ranked #21 of 74 hotels in Surfers Paradise
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1,395 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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English first
Top Contributor
60 reviews 60 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having a short break in Gold Coast is always fun, especially in the last period of the australian winter. Watch out for the wind though…. Hilton carries a great reputation as a 5 start hotel or resort, so expectations are high from us. Checking in was a breeze, internet reservation was very easy as well. Wifi was great, only at... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear S W, Thank you for your review, I appreciate your feedback. I was pleased to see that in general your stay met expectations and that we might see you back on future travels. Best regards, Chris Partridge More

Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just got back today. 2 night stay on the tenth floor. Have to give honest feedback. Had a girls weekend away - so had a twin room. I could live with the noise from the nightclubs etc (even a very loud happy birthday song and shots drinking song from down on the street between 1.30am and 3.00am this morning)- that... More

Was this review helpful? Yes 2
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Rickitty, Thank you for your review, I appreciate the feedback. I am sorry that you did not fully enjoy your stay, I am sorry that you were disturbed by the closing doors of fellow guests. I have asked our Engineering team to ensure the door closers are all working as they should. I was pleased you enjoyed the lobby... More

Logan, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

All expectations were met and exceeded. The staff are extremely friendly, helpful, knowledgable and efficient. The facilities are lovely. The buffet breakfast is amazing and the Bar is a fun and relaxing experience. Will definitely recommend the Hilton to others and will stay again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Mark D, Thank you for your review, I appreciate your feedback. I was very pleased to see that your expectations were met on this occasion and we look forward to welcoming you back in the future. best regards, Chris Partridge More

Portarlington, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago NEW

great room with views over the beach and the ocean. the staff were more than helpfull. the boys at the front really made our holiday, they remembered our name [ always] and knew all trips to and from the hotel. a very pleasant 2 weeks at the hilton p.s. the salt restaurant was excellent

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear roger m, Thank you for your review, I appreciate your feedback. It was great to see that you enjoyed your two week holiday at the hotel and in Surfers Paradise. I was pleased to see that the team at the hotel provided some positive memories for you. Thanks for choosing to stay at Hilton Surfers Paradise, hopefully we will... More

Brisbane, Australia
Top Contributor
86 reviews 86 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here a few times and were looking forward to another great stay. We were offered an upgrade to a king relaxation room for $50 a night. The room was spacious with floor to ceiling windows on the 15th floor. Everything was fine until 630 the next morning when the construction site across the road decided to start... More

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear mozartandmonty, Thank you for your review, I appreciate your feedback. I was sorry to see that were woken early with construction noise in the area, but pleased to see that we offered an alternative that left you with more positive memories. Thanks for choosing to stay at Hilton Surfers Paradise. Best regards, Chris Partridge More

Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

we've stayed at a 3 bedroom sky residence in june then in august due to a conference. In June we found traces of hair a blood/red wine on our sheets, curtains had stains bathrooms somewhat dirty. We did mention this to reception but were not very helpful. Check in was lengthy and reception ladies lack a warm and welcoming attitude.... More

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear wookietwinkiejake, Thank you for your review, I appreciate your feedback as it helps to identify where we can improve or where we do well. I am very sorry that not all aspects of your stay met expectations on this occasion, I have shared your feedback with the housekeeping team who join me in apologising. Yours sincerely, Chris Partridge More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in at the Hilton Surfers Paradise for two nights in August 2014 at a rate of $259/night booked through Hilton.com. The booking was for a standard king guest room but I was kindly upgraded to a "relaxation suite" with executive lounge access. So this was all very good and I really wanted to like this hotel but was quite... More

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear fourteensquare, Thank you for your review and insights following your stay at Hilton Surfers Paradise. I was pleased to see that we recognised your HHonors status by providing the upgrade following a wait to check in and that in general your stay appears to have met expectations. We value your remarks regarding design and ambience and recognise that everyone... More

Currumbin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Awesome location, and friendliest staff ever. Great food. My husband and I live locally but had a 3 night stay here for my birthday. It's location is perfect, right in the middle of everything. The rooms are nice and clean and modern. The dining room food is excellent. It has a great bar that is very comfortable. All the staff... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear loveeatingout28, Thank you for your review. We were very pleased to see that you had a great time at the hotel and that the team provided the service we strive to achieve. We hope you enjoyed your birthday treat. Best regards, Chris More

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Not enough staff to cope with the number of guests. Lifts breaking down makes congestion bad. Was billed twice for the room with no apology when the error was pointed out. However, excellent room, dining experience, and breakfast.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Quazoosie, Thank you for your review, I appreciate your feedback. I am sorry that your arrival and departure was not fully up to the standard expected and I do apologise that you bill was not correct and not recognised by the team member checking you out. It was unfortunate that two lifts did breakdown at the same time during... More

Kincumber, Australia
1 review
2 of 5 stars Reviewed 1 week ago

Over priced and understaffed with a cold unwelcoming ambience.Lengthy delay at check in and badly designed foyer that for a Hilton should feel better than a bus terminal. Other collegues staying there shared my view on this.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Andrew R, Thank you for your review, I appreciate your feedback. I note your feedback regarding the design of the hotel lobby, the property was developed with a vision to create a contemporary and more urban feel somewhat different to the the more coomnplace resort ambience. Recognising that everyone has different tastes I am sorry that the ambience created... More

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel & Residences 5*
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Spa Hotel in Surfers Paradise #10 Family Hotel in Surfers Paradise #14 Romantic Hotel in Surfers Paradise #16 Luxury Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
Number of rooms
281

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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