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All 103 Surfers Paradise accommodations

Waterways Luxury Apartments

40 Ferny Avenue, Surfers Paradise, Queensland 4217 , Australia
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A recent review
5 of 5 stars Reviewed January 20, 2015
Michelle B Rutherford, Australia
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15 reviews from our community

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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Rutherford, Australia
1 review
5 of 5 stars Reviewed January 20, 2015

My family and I stayed in a 3 bedroom appartment with 2 bathrooms. George and his staff where very accommodating to all of our needs. The apartment was very clean and had everything we needed, pricing was excellent, Staff are very friendly, close to everything, pool was excellent. highly recommend will be staying there

Was this review helpful? Yes
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Michelle B for taking the time to write a glowing review of your stay at Waterways. It is very much appreciated and compliments our commitment to providing our guests and their families with an enjoyable and relaxing stay :) We look forward to welcoming you back to Waterways next time you are holidaying on the Coast. More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 11, 2015

I travelled to Surfers Paradise recently with a friend and chose these apartments due to its proximity to the and the bus for the theme parks. We stayed in what seemed to look like a very nice apartment on the 17th floor right across from the elevator, with beautiful views of the city and the beach. A very friendly receptionist... More 

Was this review helpful? Yes 1
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Phoebe C for taking the time to review your stay. It was very unfortunate that your experience at Waterways was not up to our regular high standard but we appreciate you taking the time to commend our prompt and friendly service to rectify the issues experienced. We are committed to providing our guests and their families with an... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 11, 2014

This was one of the worst holiday experience ever Luxury apartments is false advertising 1. The room was full of bull ants 2. The desk attendant didn't help us with anything even when we complained about the bull ants 3. When we wanted to book our shuttle to the theme parks, we had to book them our selves. 4. The... More 

Was this review helpful? Yes 2
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Loredana873 for taking the time to review your stay. It was very unfortunate that you did not enjoy your experience at Waterways, particularly as we have many repeat guests who praise our friendly staff, our great location and facilities. All feedback is important to us, whether positive or negative. We are committed to providing our guests and their... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 7, 2014

on arrival after using the intercom was met by the manager George who took us to the reception,he was very helpfull and gave us information about local area shopping (coles) ect,we satyed on level 16 2 bedroom apartment was huge and very very clean full kitchen, the view was great over looking the river and also can see the beach... More 

Was this review helpful? Yes
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Peter for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :) Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure... More 

Shepparton, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Large apartments with magnificent views of Surfers Paradise. Nice interiors, full amenities and well kept gardens. Excellent security features. Check-in staff were attentive and helpful. Would stay again

Was this review helpful? Yes 1
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you for your review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and secure and our great location provided the convenience you were looking for :) Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure... More 

Melbourne, Australia
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 24, 2014

This accomodation would have to be the dirtyest in the entire region of surfers. The apartment is leased out on behalf of property owners wtakes have no idea of the condition as apparently they are looked after by waterways. We found the property on agoda and when asked to view the room he said I only have 1 apartment and... More 

Was this review helpful? Yes 12
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you for your review. It is very unfortunate that you did not enjoy your experience at Waterways, particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities. All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We are committed to providing our... More 

Auckland Region, New Zealand
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 28, 2013

Loved our stay here. Can't believe other reviews about problems with staff because we found Dee went out of her way to give us advice on local area and accomodate our needs. The views are magic and the beach is a short stroll away. Apartments are spacious and well designed for 2 couples to have private bathroom/bedroom areas each. Kitchen... More 

Was this review helpful? Yes 4
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Adele for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :) Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure... More 

Auckland Region, New Zealand
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 19, 2013

The location of Waterways is superb, on the river close to everything and the unit was very large. But all this was spoilt by the very aggressive caretaker. He constantly abused us and others. There was constant shouting in the lobby and elswhere. He often appeared to be under the influence of some intoxicant. Take my advice and have a... More 

Was this review helpful? Yes 6
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you for your review although we are very surprised as our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway, and particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities. All feedback is important to us, whether positive or... More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

What a lovely place to stay. The location is fantastic we walked everywhere!!! the rooms where huge with amazing views from both sides. The grounds and gardens were spectacular. We layed around the pool had BBQ's went fishing off the buildings pontoon. The manager George and the receptionist Dee were the nicest people to run a building, nothing was a... More 

Was this review helpful? Yes 2
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Sally for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :) We are very proud of our gardens which are fondly referred to as an "Oasis in the City". Our staff are committed to providing all our guests... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 24, 2013

On arrival the manager was there to meet us. We found him very helpful and friendly. The unit we stayed in was tired and dated but it was clean and very spacious. Excellent location in the heart of everthing and 1 minute walk to beach. The only negative thing i can say it was very noisy and we were on... More 

Was this review helpful? Yes 4
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review

Thank you Nicole for taking the time to review your stay at Waterways. We are pleased you enjoyed your stay and found the facilities comfortable and our great location provided the convenience you were looking for :) We appreciate your feedback and are continuously monitoring where upgrades and improvements can be made. Our staff are committed to providing all our... More 

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Additional Information about Waterways Luxury Apartments

Address: 40 Ferny Avenue, Surfers Paradise, Queensland 4217 , Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Number of rooms: 69
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Also Known As:
Waterways Luxury Apartments Gold Coast/Surfers Paradise

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