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3.0 of 5 Condominium   |   69 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
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Raffles Royale
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  • Overview
  • Reviews (19)
  • Photos (12)
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19 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Adelaide, Australia
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Basic 1 room apartment. Simple cooking facilities, washing machine and drier. Right on pacific highway. Spotlessly clean but appears to have been decorated by Ikea. The blinds are not light proof so some of the area lighting enters the bedroom all night. The G: tram although not yet open to the public runs until fairly late and is noticeable. I... More

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Bay of Plenty
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had read the reviews after I booked and was worried. I had emailed ahead and asked if they could mind our bag until check-in, they said they would, but when we got there our room was ready hours before check-in time. The manager was very friendly throughout the entire week we were there and we had no problem with... More

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Auckland Region, New Zealand
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2014

Not tiring to be rude but i would not like anyone else on there first trip to the Gold coast to experience what we did... To get this Started i would like to note we did not expect the Hilton however we did expect some sort of self respect in owning a business.We know its a cheap stay but getting... More

Was this review helpful? Yes 3
Cessnock, Australia
1 review
1 of 5 stars Reviewed March 12, 2014 via mobile

I tried to cancel my accommodation and was laughed at and told they would not cancel it, even though I was told I could when I booked. Very bad experience and would not recommend to anyone. Even though it seems great value, I would spend the money elsewhere. Very rude staff and very uncooperative

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Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2014

Do not book this hotel This hotel is directly next door to the temporary construction depot. All night there where trucks and workers arriving at the depot noise all night reversing squawkers and trucks being loaded we didnt get a full nights sleep while we where there.As for the complex although the room was clean there is a cronic lack... More

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 26, 2013 via mobile

We were going to stay are Raffles Royale during our trip there only to realise their reception counter closes a 5pm. It was extremely frustrating and tiring to speak to the staff over the phone with the traffic at the background and when the line kept cutting off. If not for getting an aussie prepaid card it'd have been impossible... More

Was this review helpful? Yes 1
Reggio Emilia, Italy
Top Contributor
78 reviews 78 reviews
16 hotel reviews
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed December 21, 2013

I stayed in this horrible hotel during my last holiday in Australia. The room was dirty and really stinking. But the worst thing was the rudity of the manager. She was OFFENSIVE. She OFFENDED me, my country and my family. This is Australia!

Was this review helpful? Yes 3
Derby, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 8, 2013

First of al, i dont understand the bad comments about this place. Stayed here for 5 nights before going to Syd and had a lovely time. The management/reception was ever so helpful when the washing machine in our flat wasnt working (not to anyones fault, technology does occasionally break down) and went to look for other empty flats so our... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 22, 2013

I stayed at the raffles royale in june 2013 ,its a bit rundown old units .but for the money ok ,other places in surfers at the same rate much better value,the staff were ok and healpfull, only 5 mins walk to central surfers and supermarkets

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 6, 2013

Place was filthy. No clean dishes. Shower door broken. Cleaners coming into room before checkout time. Manager was very rude, organised late checkout but had calls to the room at 9.30am telling us to leave. Had payed in full before arriving and our room had been taken. Had to wait around untill they had sorted it.

Was this review helpful? Yes 3
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Additional Information about Raffles Royale

Address: 69 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Raffles Royale 3*
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Also Known As:
Raffles Royale Gold Coast/Surfers Paradise

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