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3.0 of 5 Condominium   |   69 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
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16 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Cessnock, Australia
1 review
1 of 5 stars Reviewed March 12, 2014 via mobile

I tried to cancel my accommodation and was laughed at and told they would not cancel it, even though I was told I could when I booked. Very bad experience and would not recommend to anyone. Even though it seems great value, I would spend the money elsewhere. Very rude staff and very uncooperative

Was this review helpful? Yes
Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2014

Do not book this hotel This hotel is directly next door to the temporary construction depot. All night there where trucks and workers arriving at the depot noise all night reversing squawkers and trucks being loaded we didnt get a full nights sleep while we where there.As for the complex although the room was clean there is a cronic lack... More

Was this review helpful? Yes 1
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 26, 2013 via mobile

We were going to stay are Raffles Royale during our trip there only to realise their reception counter closes a 5pm. It was extremely frustrating and tiring to speak to the staff over the phone with the traffic at the background and when the line kept cutting off. If not for getting an aussie prepaid card it'd have been impossible... More

Was this review helpful? Yes 1
Reggio Emilia, Italy
Top Contributor
53 reviews 53 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed December 21, 2013

I stayed in this horrible hotel during my last holiday in Australia. The room was dirty and really stinking. But the worst thing was the rudity of the manager. She was OFFENSIVE. She OFFENDED me, my country and my family. This is Australia!

Was this review helpful? Yes 3
Derby, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 8, 2013

First of al, i dont understand the bad comments about this place. Stayed here for 5 nights before going to Syd and had a lovely time. The management/reception was ever so helpful when the washing machine in our flat wasnt working (not to anyones fault, technology does occasionally break down) and went to look for other empty flats so our... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 22, 2013

I stayed at the raffles royale in june 2013 ,its a bit rundown old units .but for the money ok ,other places in surfers at the same rate much better value,the staff were ok and healpfull, only 5 mins walk to central surfers and supermarkets

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 6, 2013

Place was filthy. No clean dishes. Shower door broken. Cleaners coming into room before checkout time. Manager was very rude, organised late checkout but had calls to the room at 9.30am telling us to leave. Had payed in full before arriving and our room had been taken. Had to wait around untill they had sorted it.

Was this review helpful? Yes 2
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

It's funny reading the negative reviews. What on earth do you expect for 60/70 bucks a night! Seriously some people's expectations are so unrealistic. There is nothing wrong with this place. It's comfortable, convenient and cheap. Would rather spend money sight seeing that on super flash digs. Big deal if the toilet paper is $1.00- the place can't be beaten... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 31, 2013 via mobile

We stayed in in a one bedroom apartment, we paid in full in advance including paying for a rollaway bed for my seven yr old...on arrival there was no bed in the room for my child, we phoned and no one showed up..daughter had to sleep on the couch. The apartment was filthy dirty the dining table was held level... More

Was this review helpful? Yes 4
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 4, 2013

I stayed at this hotel in feb 2013 ,,IT was dirty and disgusting ,Broken tiles on bathroom floor ,Dirty toaster ,Unit door in kitchen falling off,, Dirty curtains in bedroom,, Curtains in livingroom did not fit window so no privacy ,shower head dirty ,Lady at reception was very rude,and said what did i expect for 70aud a night ;;I stayed... More

Was this review helpful? Yes 4

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Additional Information about Raffles Royale

Also Known As:
Raffles Royale Gold Coast/Surfers Paradise
Address: 69 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Hotel Style:
Ranked #82 of 90 Specialty lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Raffles Royale 3*
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