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3.0 of 5 Condominium   |   Cnr Clifford St & Northcliffe Terrace, Surfers Paradise, Queensland 4217, Australia
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Carlton Apartments
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A recent review
4 of 5 stars reviewed 1 week ago
thekingis Papamoa, New Zealand
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22 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Papamoa, New Zealand
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights . Nicely refurbished 2 bedroom apartment . Great location ,very close to beach and close to town easy walk to everything . Our particular apartment had been refurbished to look exactly as the promo shown on their website although I understand not all are to this standard . The manager went out of her way... More 

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1 review
1 of 5 stars Reviewed December 14, 2014

Myself and friends stayed at the Carlton for our schoolies week and felt like because we were 'schoolies' management could take advantage of us! Our sheets were dirty before we had even got in, when we asked management about it we were told "we can give you an extra blanket" Not really too sure what that would've done. There was... More 

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Amisha J, Manager at Carlton Apartments, responded to this review

Dear Guest, I am sorry that you feel that you were taken advantage of because you were a schoolie. Carlton apartments hosted over 100 schoolies this year and at no point were the schoolies treated any different to guests from other times of the year. Please allow me address your issues one at a time. Dirty Sheets/apartment: When your friends... More 

Auckland Region, New Zealand
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed September 11, 2014 via mobile

right across the road from the beach. Rooms are very generous so great for families at a great price. All two bedrooms have two bathrooms and lovely team there. Close to the main shopping area! Thanks

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Ipswich, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 7, 2014

First of all, the receptionist did not want to hang around and allow us to pay in person. The website said that the credit card was used only to secure the booking, not allow them to access our funds at any time they like! When we finally found our room, the showers were filthy and the facilities were basic (honestly,... More 

Was this review helpful? Yes 2
Amisha J, Manager at Carlton Apartments, responded to this review

Dear Scott, It is disappointing to hear that you weren't happy with your at Carlton Apartments. This was certainly not the impression you gave us at the time of check out. The payment for your booking was taken on the morning of your arrival as per the terms and conditions provided to you at the time of booking. We have... More 

Brisbane, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 19, 2014

On Friday the 16th May 2014, my mother and myself checked into apartment 27 at the Carlton Surfers Paradise. This room was booked as a mothers day gift, for two nights. I will begin this complaint with saying that we were in the apartment for no longer than an hour after we checked in due to the terrible state of... More 

Was this review helpful? Yes 5
Amisha J, Manager at Carlton Apartments, responded to this review

Dear Guest, Thank you for your email dated 19th May 2014 outlining your complaint regarding your stay with Carlton Apartments on 16th & 17th of May 2014. I am very disappointed to read your complaint and before considering any form of compensation I would like to point out a couple of things to put your complaint in perspective. Regarding your... More 

Humpty Doo, Australia
Top Contributor
62 reviews 62 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 5, 2014

We have stayed at the Carlton Apartments many times, and enjoy the location close to everything at Surfers. The rooms are clean and modern - aircon in the lounge and fans in the bedrooms. The apartments have a washing machine and a drier. The apartment we recently stayed in could do with some bathroom renovation in the main bedroom en... More 

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1 review
3 of 5 stars Reviewed November 10, 2013 via mobile

We booked a room with two double beds as we were two couples staying together however upon arrival were informed that our room had just been given away. Instead we were offered a better room but with one queen bed and two singles. We payed an extra $10 for air conditioning which did not work. The fan in one of... More 

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Melbourne, Australia
Top Contributor
69 reviews 69 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 5, 2013

We got our accommodation through Travel Auctions and when we arranged to use it we requested an upgrade to a premium apartment up as high as possible so we could get sea views, we paid an extra $50:00 per night for this upgrade. When we did the booking we sent Amisha (Manager) an email with our request and stating that... More 

Was this review helpful? Yes 3
Sydney, Australia
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2013

We stayed in one of the premium 2br, 2 bathrm apartments. On the positive the apartments are very close Cavill Avenue, the night markets, and are literally across the road to the beach. The manager was helpful too. The fridge in the kitchen was huge compared to most holiday apartments and great to have Foxtel included. We used the tourist... More 

Was this review helpful? Yes 2
Perth, Australia
20 reviews 20 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 5, 2013

We stayed here in a 2 bedroom premium apartment with another couple. The room was very spacious & in a great location. It's 2 minutes walk from the beautiful beach & a 5 -10 minute walk from the heart of Surfers so is close to shops & eateries. The room itself had 2 bathrooms which was great for 2 couples.... More 

Was this review helpful? Yes 1
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Additional Information about Carlton Apartments

Address: Cnr Clifford St & Northcliffe Terrace, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carlton Apartments 3*
Number of rooms: 32
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Also Known As:
Carlton Apartments Gold Coast/Surfers Paradise

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