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Promenade Apartments

18-20 Orchid Ave., Surfers Paradise, Queensland 4217, Australia
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Promenade Apartments
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A recent review
3 of 5 stars Reviewed March 5, 2015
Hannahbanana36 Mt Eliza, Australia
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26 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Mt Eliza, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2015

Stayed here with my partner in early February, we booked this place after cancelling our last booking due to issues on their end. So we booked with very little research, upon arrival there was no-one at reception with a note requesting check-ins ring the provided number- no answer. we waited approximately 15 minutes for the receptionist to show up, however... More 

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 1, 2015

My partner stayed here over the NYE period. We took the risk of trying out this place because it was central, it was reasonably priced during the peak period and we wanted to try a new place other than the regulars we go too. First of all, the service is good. The lady at the front is friendly and helpful.... More 

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1 review
1 of 5 stars Reviewed December 1, 2014

Let's say, would never stay there again. Very disappointing. Although the location is great everything else was poor. Ripped off is putting it a nice way. There was cockroaches everywhere, the place was dirty. Didn't even feel clean after having a shower.

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Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed 5 nights at Surfers for a winter break. We read the mixed reviews on these apartments and were surprised with how good they were. The apartments are dated however if you are out and about and need a base then for the price and location we would recommend them. It can be noisy at night due to close... More 

Was this review helpful? Yes 3
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 4, 2014

My husband and i stayed 5 nights in surfers at the promenade, and what a 5 nights it was. Firstly i'd like to say how lovely and helpful the staff were, could not fault the service at all. The room we had was on the 7th floor, soon as we got out of the lift we could smell an awful... More 

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Bendigo, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2014

The location is excellent, a little noisy at night, but apart from that excellent. Everything within walking distance including Cavill Mall and the beach. Lots of restaurants to choose from all close by. The room was a little old but everything was very clean and had everything we needed including a beach view!!

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 10, 2014

Stayed here for 10 days with my little girl in a 1 bedroom on the fifth floor. First night was very noisy due to the late night work on the rail system. Heard all the noise from the clubs/pubs on Friday and Saturday nights. bathroom door handle broke. Mould in the shower. Dryer had no filter so fluff was everywhere.... More 

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Gladstone, Australia
1 review
2 of 5 stars Reviewed May 10, 2014

The location is perfect, right smack bang in the middle of surfers paradise. There is an amazing little Asian allyway right next to the hotel filled with dumplings, noodles, ramen and chinese. We stayed on level 7. The rooms are very small and dirty. The aircon remote was broken, tv remote had flat batteries and there was a god awful... More 

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Dapto, Australia
2 reviews
2 of 5 stars Reviewed March 14, 2014

Very disappointed with our recent stay! Rooms were ok, living area was small and didn't have adequate seating ( one 2-3 seater lounge for a room suitable for 5 people), we found an opened condom wrapper on top of the microwave in our room, rooms had windows that opened with no screens on them (on the 9th and 6th floors),... More 

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nz
Contributor
12 reviews 12 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 6, 2013 via mobile

Me and my family stayed here for one week at the promenade apartments. I arrived before my family as I was flying from Europe and arrived at 9.30 to drop my bags but lorinda who was there when I arrived gave me a key and I was able to check in straight away even though the check in is not... More 

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