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Surfers Royale Resort

9 Northcliffe Terrace, Surfers Paradise, Queensland 4217, Australia
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Surfers Royale Resort
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Surfers Royale Resort
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58 reviews from our community

Traveler rating
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    7
    4
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in a 2bdrm apartment on Level 7, roadside but our balcony did have views of the beach. The staff were attentive, friendly and very helpful whenever we needed it. If you're looking for flashy then it's not for you but the rooms are clean and nice. The kids loved the pool, spa and sauna and it's located right... More 

Was this review helpful? Yes
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Thank you for taking the time to post your review, we are delighted you enjoyed your stay with us and you got to enjoy the beautiful views the resorts offers over Surfers Paradise beach. Hope to see you again soon! More 

Palmerston North, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

Most of the negative reviews of the Surfers Royale focus on no oven and no air-con. We knew this before we turned up and found neither a problem. We bought electric fry pan-friendly meat, and found the ceiling fans more than adequate (although it might be a different story in the middle of summer). The apartments are huge, very well... More 

Was this review helpful? Yes 1
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Thanks for taking the time to post your review, we are delighted that you enjoyed your stay with us. We certainly look forward to welcoming you back in the near future. Regards More 

Melbourne, Australia
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 14, 2015

We stayed for 7 nights week 2 of the Victorian school holidays. Fabulous location, leave your shoes in your room and walk to the beach and the view from our room was good, a higher floor would have been better, we were on the second floor. We had easy access to the tram and bus stops and used the "go-card"... More 

Was this review helpful? Yes
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Thanks for taking the time to post your comments, we certainly appreciate the feedback. We have passed some of your comments for further review and hope to see you again in the near future. More 

Hamilton, New Zealand
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

I was dissapointed that there was no oven. NO Air Conditioning: Very hot during the evening which made it difficult to sleep The Unit was large which was very good although The pool area was amazing Area was close to surfers paradise within walking distance

Was this review helpful? Yes 1
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi heymama2015, Thanks so much for your review. Sounds like you really enjoyed the pool and the location of the resort. We have passed some of your other comments on for further review. We hope to see you again soon. More 

Hobart, Australia
Top Contributor
93 reviews 93 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

We have been 5 times in 20 years, and will be sad if it is not here next time. It is a prime site on the beach, very close to everything, and now there is a tram service, much easier to get around when you don't want to drive. On site are all facilities you could want, plus the views... More 

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Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi JT Thanks for the great review . We loved hearing that you had stayed with us so many times and it sounds like your happy to keep coming back for more. Here's hoping we see you again soon. More 

Brisbane, Australia
Top Contributor
170 reviews 170 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 1, 2015

We went to visit friends at their timeshare and spent a night there because we're going to the German Club in the Gold Coast for a Hungarian Music evening and dance. The main drawback in this place was No Air conditioning In a hot and crowded place like Surfers Paradise. There were fansbut this wasn't sufficient. Place is very dated... More 

Was this review helpful? Yes
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi Frank1958490907, Thanks so much for sharing your thoughts on your quick stay with us. We do hope to see you again. More 

Mullumbimby, Australia
Top Contributor
121 reviews 121 reviews
27 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 26, 2015

You can’t get much closer to the beach then this. The apartments are a little dated and have no air-conditioning but there are fans. Can get a little stifling on hot days. The views are amazing and the highlight. Staff are very friendly and helpful. No stove in kitchen but there is a microwave. About a 10-minute walk to Cavill... More 

Was this review helpful? Yes
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi Webtones, Thanks so much for taking the time to share your review. Your right you can't get much closer to the beach and the view is great. Hope to see you again next year. More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Fantastic friendly and very helpful staff and management. Very clean & tidy room with great kitchen facilities. We had a wonderful New Years here. The Monday night guest dinner at the local surf club was great too. BBQ area on the roof over looking the ocean is awesome too. We will definitely be coming back!! Thank you for the best... More 

Was this review helpful? Yes 1
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi George-Faddoul, Thanks so much for your fantastic review. We loved hearing that you will definitely be back and we can't wait to see you. So pleased you had the best holiday ever. More 

Adelaide, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 28, 2014

We stayed at Surfers Royale Resort as part of our timeshare scheme and it was wonderful! So close to the beach and shops. There is a private entry into the beach itself and a short stroll takes you right up to the patrolled area. We could hear the surfs calling us as soon as we stepped into the apartment. In... More 

Was this review helpful? Yes 2
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi c g , Sounds like you had a great week with us on the beach. Thanks so much for another great review! We do look forward to having you come and stay with us again next year. More 

Melbourne, Australia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 12, 2014

Location and service at resort was good, but quality and safety standard was very poor. Building has old fitout. We were accommodated in top floor. It was too hot to live in, as there is no air-conditioning or exhausts. Also the ceiling heights are very low. Two of us got our fingers cut by ceiling fans!

Was this review helpful? Yes 4
Classic H, Guest Relations Manager at Surfers Royale Resort, responded to this review

Hi Sam C, Thanks for sharing your review. We are sorry that your stay was not as comfortable as you would have liked. We note your comments about the fans. Reception was never notified of this incident, therefore they were unable to assist you in having the best stay possible. We have passed your comments on for further review and... More 

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