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All 73 Surfers Paradise hotels

Surfers Royale Resort

9 Northcliffe Terrace, Surfers Paradise, Queensland 4217, Australia
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Surfers Royale Resort
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Ranked #39 of 73 Hotels in Surfers Paradise
A recent review
5 of 5 stars Reviewed June 29, 2014
jetski1200r Australia
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44 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Australia
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 29, 2014

Just had a week here and we'll be back again ! Starts with friendly staff and all are great even cleaning and maintece. We were on the 5th floor in a two bedroom apartment and views were beautiful, apartments are large with plenty of room and all you could need. Have fans but no aircon but was fin this time... More

Was this review helpful? Yes 2
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi jetski1200hr, So happy to hear you had a great stay with us at the resort. Thanks for the review and we hope to see you again very soon. More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 7, 2014

We stayed in a two bedroom apartment on the 13th floor overlooking the ocean. The rooms are quite large with small balconies. The rooms have ceiling fans only with no air-conditioning. Our weather was lovely, but would think in the summer months the rooms would be quite hot. We found Samantha on the front desk to be extremely helpful and... More

Was this review helpful? Yes 1
Classic H, Public Relations Manager at Surfers Royale Resort, responded to this review

Hi RobynA60, Thanks for the fantastic feedback. I will pass you wonderful comments onto Samantha! She’ll be thrilled at your review. Great to hear, you had a super relaxing holiday. See you again next year! More

Matakohe
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2014

My 2 (adult) daughters and myself stayed at the Surfers Royale in May for 7 days. We had a lovely clean and roomy 2 bedroom apartment, which we couldn't fault, with a beautiful view!! The resort in very centrally located, only a short stroll to Cavill Ave for shopping and eating, and right beside the beach. The pool and spa... More

Was this review helpful? Yes 2
Classic H, Public Relations Manager at Surfers Royale Resort, responded to this review

Hi falcofarms, It sounds like you enjoyed everything about your stay with us. We are so grateful to hear that feedback and for you, taking the time, to share your review with the world! See you soon. :) More

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 23, 2014

We recently stayed for a week at this hotel that is managed by Classic Holidays. We had a two bedroom apartment on the 12th floor. The views from the balcony and the rooms were amazing. The size of the apartment was great for the five of us including our infant. The kitchen is equipped with a stove top and microwave... More

Was this review helpful? Yes 1
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi Nickers77 Loved to hear that you enjoyed your stay with us at the resort. Your right….the location is fantastic. Love to have you come and stay again very soon! More

Top Contributor
68 reviews 68 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 18, 2014 via mobile

Check in was quick and smooth even tho we arrived early. Staff were very friendly and explained every thing to us. We stayed in a one bedroom apartment which was clean and tidy. we are planning to come back. I really dont understand the negative reviews. It is on the beach and a few minutes walk to Cavill ave.

Was this review helpful? Yes 2
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi DonnaT Thanks so much for your fantastic review. We really do try to make your visit with us an enjoyable and memorable one. We hope to see you and the family back with us again very soon. More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 22, 2014 via mobile

Surfers Royale charged me an extortional cleaning fee after my visit, despite the fact that I vaccuumed and wiped down every service, including folding my laundry. Absolutely disgusted with their service. Do not visit unless you want them to take unauthorised money from your account.

Was this review helpful? Yes 2
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi Becdavies00, Thanks so much for leaving your review. We would be happy to discuss the extra cleaning fee placed on your account, as you seem a little concerned about this. Please feel free to contact us on our 1300 number and a consultant would be more than happy to walk you through the charge. More

Auckland Region, New Zealand
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 21, 2014

Terrific location! We stayed in a 2 bedroom apartment - beach side. Beautiful views from the balcony but hard to see through the windows (Hard to keep off the salt on the lower levels I imagine!) Room itself provides all necessary requirements. Rooms are spacious but do need an upgrade across all rooms in terms of facilities / furniture /... More

Was this review helpful? Yes 3
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi Emnmax Thanks so much for the great review. We are so pleased to hear you had a great stay with us at the resort. We look forward to having you come and stay with us again very soon. More

Australia
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 11, 2014

This hotel is in a great location. 5 minutes walk to the heart of surfers and right on the beachfront. We stayed in a two bedroom unit on the 12th floor. Really nice views from our balcony. Unit was very spacious with 2 bathrooms. Furniture was adequate and clean. No television in the bedrooms and not good lighting in the... More

Was this review helpful? Yes
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi Judy21Australia We are so happy to hear you enjoyed your stay with us at Surfers Royale. Your right, the staff are quite amazing and do strive to make every guests stay with us, a great experience. I have passed your concerns on to the appropriate department to review. Thanks for sharing your thoughts on our resort and we look... More

Auckland, New Zealand
Contributor
19 reviews 19 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 4, 2014

We have been coming here for many years now and our last week at the end of December was fantastic. We cannot understand the negative reviews we see on this site. Surfers Royale is in a fantastic location right on the beach. We use a two bedroom unit and it is large, comfortable and has all the amenities you could... More

Was this review helpful? Yes 5
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi GrantandPam255106 Thankyou so much for your glowing review. The location of this resort is one of the best on the Gold Coast and the views are spectacular! The staff are also very dedicated to making your holiday a happy and memorable experience. We look forward to seeing you again very soon. More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2014

My husband and I stayed for a week. What a great week it was.Staff are very friendly and helpful. Appartment was large and very clean. The view and location were both second to none. Deffinately staying again!

Was this review helpful? Yes
Classic H, Manager at Surfers Royale Resort, responded to this review

Hi DG00de, We’re glad you had such a lovely week staying at Surfers Royale Resort. We look forward to welcoming you back next time you want to soak up our amazing beach view again. More

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Additional Information about Surfers Royale Resort

Address: 9 Northcliffe Terrace, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Number of rooms: 43
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Also Known As:
Surfers Royale Hotel Surfers Paradise
Surfers Royale Resort Gold Coast/Surfers Paradise

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