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3.5 of 5 Hotel   |   7 Mallana Street, Surfers Paradise, Queensland 4217 340, Australia
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A recent review
3 of 5 stars Reviewed January 4, 2014
Linzi0677 Sydney, Australia
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29 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Brisbane, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 3, 2014

The Very Good:- Lovely sparkly clean pool backing onto the canal water is glorious and BBQ sheltered areas and gardens very good and clean. The Chinese man who welcomed us and helped us with our questions was a very polite people orientated person, great people skills! His colleague LLoyd let the place down with the following:- The Not so good:-... More

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 14, 2014

The apartment is so old we were tempted to leave. Would have checked out had we not paid in full months in advance. Needs a complete renovation. In launge there was one 2-seater couch and one very small single seater, for 3 people only and there was four of us guests so one sat on the floor. They are so... More

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 4, 2014 via mobile

The location is brilliant , Paul the owner was fabulous and the views amazing BUT... The rooms need renovating badly and the carpets need a really good clean dust everywhere underneath furniture so I've been bitten all over my legs since being here.. Would suggest changing the carpets completely, giving good overall paint job and nipping to ikea to update... More

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1 review
3 of 5 stars Reviewed January 2, 2014 via mobile

Old rooms needs renovating. At least, invest in new furniture. the couches were old and not comfortable. Very happy with the service Paul was very accommodating. resort is do clean shame about rooms. Pool and location great. Would stay again if rooms were renovated.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2013 via mobile

I absolutely loved this place. Good price. I loved the apartment, modern appliances and very clean and fresh. All rooms had amazing views and the outdoor areas - BBQ and pool were lovely. Great managers too. I didn't want to leave and hope to stay there again real soon :))

Was this review helpful? Yes 1
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2013

The hotel is located not far from the center of Surfers Paradise & the beach with some really nice views of the hinterland & canals. The room we stayed in was very tired with various things needing replacing but at least this meant the kids cant break anything. There was a dinning room table cheer with the leg just placed... More

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Sydney, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 26, 2013 via mobile

Loved the room. Modern facilities just enough away from the hustle and bustle but still close enough to walk to. The views from our room was a definite wow factor. Loved the spa. A must to return and enjoy our holiday in again.

Was this review helpful? Yes 1
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 29, 2012

I would not recommend this place to anyone! The place was falling to bits and generally dirty. Our fridge broke down and we lost all of our food - when we let the resort know, they were nothing but rude! Do not stay here! It might seem cheap, but it is cheap for a reason. There was mould in the... More

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Paul S, Manager at The Emerald, responded to this review

Hi Deb! I am sorry to hear that the fridge broke down. I haven't had to replace any fridges though and many other guests have come through without a remark. Had you told me at the time of your stay I would have immediately rectified it. We at The Emerald endeavour to help our guests in any way we can... More

Brisbane, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2012

I stayed at The Emerald for three days. Two bedroom 9th floor. Great views of Gold Coast from every window - kitchen, dining, and bedrooms - from the ocean to the hinterland and across the canal waterways to high rises. Glenda our hostess is an amazing person, so caring of our needs and couldn't do enough for us - great... More

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campbelltown 2560
1 review
5 of 5 stars Reviewed January 15, 2012

Our stay was absolutely fantastic, it was so close to everything.We had a 2brm with spa with relaxing views from every room and every room had a balcony. Paul and Glenda the managers of the emerald were beautiful people and were there for you any time of the day and night. The pool and barbique area was lovely and clean... More

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Additional Information about The Emerald

Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Address: 7 Mallana Street, Surfers Paradise, Queensland 4217 340, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #57 of 75 hotels in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Emerald 3.5*
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