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The Emerald

7 Mallana Street, Surfers Paradise, Queensland 4217 340, Australia
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The Emerald
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38 reviews from our community

Traveler rating
    10
    10
    3
    7
    8
See reviews for
13
9
1
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (7)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (9)
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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Positives: - only 1: the view and location Negatives (just to name a few as the whole unit was disgusting): - absolutely filthy environment: kitchen floor sticky, old mouldy carpet, hairs in shower from last poor sucker who booked this room), hot plates dirty, mould curtains, coffee table sticky, mould on bedside lamps. - bathroom soap not provided - carpets... More

Was this review helpful? Yes 2
Weston, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Dirty room. Sticky floors. Unless you stay for 9 days or more your room doesn't get serviced and you don't get clean towels every day. The kettle was so dirty that we bought one at Woolworths so we could have a cuppa in our travel mugs. Wouldn't touch the cutlery or crockery as it was dirty and disgusting. The beds... More

Was this review helpful? Yes 1
Newcastle, Australia
1 review
1 of 5 stars Reviewed 3 weeks ago

We booked a 2 bedroom apartment with a spa and when we arrived the man on reception tried to charge me $50 more than I had been quoted - lucky I had my booking paperwork with me. The room was dirty and our feet stuck to the tiles in the kitchen. Inside the kettle was black. The ashtray on the... More

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Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 21, 2014

booked for 1 night through agoda, receptionist very hard to understand what he was saying, view was good, room was terrible,tiles was terrible,bed looks like someone has just slept, i am room attendant but i havent seen such a terrible bed, no blanket on the bed, ironing board need to change,no facewasher on the bathroom, phone not working. no tissuebox... More

Was this review helpful? Yes 1
Ballarat, Australia
1 review
2 of 5 stars Reviewed August 9, 2014

We had booked a 1 bedroom with spa and got a 2 bedroom with spa (not needed) but the room was very grotty, would not want to use any of the crockery or cutlery as they had bits of hard food spots on them. Bathroom had rust around spa, and steps to spa etc, tiles were unclean with drinks spills... More

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Perth
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 23, 2014 via mobile

Room was horrific. It was in such a state that I would not even board my dog there. Walls were stained. Cigarette butts on each balcony. Spa filthy. Hand marks all over walls and mirrors. Dirty sheets. Counters not cleaned. Food in oven. Floors not washed.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

Stayed here for 2 nights on floor 12.Had a nice view from every balcony.room was clean and tidy and was quite.I was a bit worried once I booked and seen other reviews about the place but no problem here.Would come again.

Was this review helpful? Yes 2
Toowoomba, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 28, 2014

We've just spent 2 nights at Emerald Surfers in a 7th floor unit. The unit has 2 good sized bedrooms each with their own bathrooms . From the bedrooms the views over the river and hinterland are the selling point, each with a small balcony, and from the lounge/dining room which is quite small , the little balcony overlooks surfers... More

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Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 1, 2014

This hotel is in a beautiful location and should have been fantastic. But, there were cigarette butts on the balcony + old hair pins too. Some bins hadn't been emptied and hairs were on the pillows. The Reception was not open when we arrived late afternoon and there was no-one there when we left in the morning. To top it... More

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1 review
2 of 5 stars Reviewed May 2, 2014

Stayed there 2 nights. Great view but when we got there, used tissues were on the bed side table. One of the pillows from couch had white stuff stuck to it. Phone didnt work. Washing machine didnt drain. The dryer was set on timer but never stopped, dangerous if no one was home. Spent that money and the place was... More

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Additional Information about The Emerald

Address: 7 Mallana Street, Surfers Paradise, Queensland 4217 340, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Number of rooms: 13
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise

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