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The Emerald

7 Mallana Street, Surfers Paradise, Queensland 4217, Australia
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The Emerald
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38 reviews from our community

Traveler rating
    10
    10
    3
    7
    8
See reviews for
13
9
1
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (7)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (9)
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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 11, 2014

Positives: - only 1: the view and location Negatives (just to name a few as the whole unit was disgusting): - absolutely filthy environment: kitchen floor sticky, old mouldy carpet, hairs in shower from last poor sucker who booked this room), hot plates dirty, mould curtains, coffee table sticky, mould on bedside lamps. - bathroom soap not provided - carpets... More 

Was this review helpful? Yes 3
Lloyd M, Manager at The Emerald, responded to this review

I am very sorry to hear that our cleaning standard was lacking on this occasion. We will be more careful with our pre-checkin inspections in future. Thank you for taking the time to point this out. More 

Weston, New South Wales, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 30, 2014

Dirty room. Sticky floors. Unless you stay for 9 days or more your room doesn't get serviced and you don't get clean towels every day. The kettle was so dirty that we bought one at Woolworths so we could have a cuppa in our travel mugs. Wouldn't touch the cutlery or crockery as it was dirty and disgusting. The beds... More 

Was this review helpful? Yes 2
Lloyd M, Manager at The Emerald, responded to this review

We are sorry to hear this. We will try to do better in future More 

Newcastle, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

We booked a 2 bedroom apartment with a spa and when we arrived the man on reception tried to charge me $50 more than I had been quoted - lucky I had my booking paperwork with me. The room was dirty and our feet stuck to the tiles in the kitchen. Inside the kettle was black. The ashtray on the... More 

Was this review helpful? Yes 1
Lloyd M, Manager at The Emerald, responded to this review

Emerald management would like to thankyou for the remark about the beds been comfortable More 

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 21, 2014

booked for 1 night through agoda, receptionist very hard to understand what he was saying, view was good, room was terrible,tiles was terrible,bed looks like someone has just slept, i am room attendant but i havent seen such a terrible bed, no blanket on the bed, ironing board need to change,no facewasher on the bathroom, phone not working. no tissuebox... More 

Was this review helpful? Yes 2
Ballarat, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 9, 2014

We had booked a 1 bedroom with spa and got a 2 bedroom with spa (not needed) but the room was very grotty, would not want to use any of the crockery or cutlery as they had bits of hard food spots on them. Bathroom had rust around spa, and steps to spa etc, tiles were unclean with drinks spills... More 

Was this review helpful? Yes 2
Perth
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 23, 2014 via mobile

Room was horrific. It was in such a state that I would not even board my dog there. Walls were stained. Cigarette butts on each balcony. Spa filthy. Hand marks all over walls and mirrors. Dirty sheets. Counters not cleaned. Food in oven. Floors not washed.

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

Stayed here for 2 nights on floor 12.Had a nice view from every balcony.room was clean and tidy and was quite.I was a bit worried once I booked and seen other reviews about the place but no problem here.Would come again.

Was this review helpful? Yes 3
Lloyd M, Manager at The Emerald, responded to this review

Thank you very much for taking the time to make this review. We love the location and views from the Emerald. Mention this review for a special deal next time you visit. More 

Toowoomba, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 28, 2014

We've just spent 2 nights at Emerald Surfers in a 7th floor unit. The unit has 2 good sized bedrooms each with their own bathrooms . From the bedrooms the views over the river and hinterland are the selling point, each with a small balcony, and from the lounge/dining room which is quite small , the little balcony overlooks surfers... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 1, 2014

This hotel is in a beautiful location and should have been fantastic. But, there were cigarette butts on the balcony + old hair pins too. Some bins hadn't been emptied and hairs were on the pillows. The Reception was not open when we arrived late afternoon and there was no-one there when we left in the morning. To top it... More 

Was this review helpful? Yes
Lloyd M, Manager at The Emerald, responded to this review

Emerald management are sorry about your unhappy stay with us, we have since placed a cleaners check list in place so that this will not occur again. We have one car spot per room in our parking area and we have now marked the parking bays with the room number so that this will not happy again. We are happy... More 

1 review
2 of 5 stars Reviewed May 2, 2014

Stayed there 2 nights. Great view but when we got there, used tissues were on the bed side table. One of the pillows from couch had white stuff stuck to it. Phone didnt work. Washing machine didnt drain. The dryer was set on timer but never stopped, dangerous if no one was home. Spent that money and the place was... More 

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Additional Information about The Emerald

Address: 7 Mallana Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Number of rooms: 13
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise
Hotel Style:
#17 On the Beach Hotel in Surfers Paradise
#18 Spa Hotel in Surfers Paradise

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