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3.5 of 5 Hotel   |   7 Mallana Street, Surfers Paradise, Queensland 4217 340, Australia
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Ranked #61 of 74 hotels in Surfers Paradise
A recent review
5 of 5 stars Reviewed June 28, 2014
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35 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Brisbane, Australia
1 review
2 of 5 stars Reviewed 1 week ago

booked for 1 night through agoda, receptionist very hard to understand what he was saying, view was good, room was terrible,tiles was terrible,bed looks like someone has just slept, i am room attendant but i havent seen such a terrible bed, no blanket on the bed, ironing board need to change,no facewasher on the bathroom, phone not working. no tissuebox... More

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Ballarat, Australia
1 review
2 of 5 stars Reviewed 3 weeks ago

We had booked a 1 bedroom with spa and got a 2 bedroom with spa (not needed) but the room was very grotty, would not want to use any of the crockery or cutlery as they had bits of hard food spots on them. Bathroom had rust around spa, and steps to spa etc, tiles were unclean with drinks spills... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 23, 2014 via mobile

Room was horrific. It was in such a state that I would not even board my dog there. Walls were stained. Cigarette butts on each balcony. Spa filthy. Hand marks all over walls and mirrors. Dirty sheets. Counters not cleaned. Food in oven. Floors not washed.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2014 via mobile

Stayed here for 2 nights on floor 12.Had a nice view from every balcony.room was clean and tidy and was quite.I was a bit worried once I booked and seen other reviews about the place but no problem here.Would come again.

Was this review helpful? Yes 1
Toowoomba, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 28, 2014

We've just spent 2 nights at Emerald Surfers in a 7th floor unit. The unit has 2 good sized bedrooms each with their own bathrooms . From the bedrooms the views over the river and hinterland are the selling point, each with a small balcony, and from the lounge/dining room which is quite small , the little balcony overlooks surfers... More

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4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 1, 2014

This hotel is in a beautiful location and should have been fantastic. But, there were cigarette butts on the balcony + old hair pins too. Some bins hadn't been emptied and hairs were on the pillows. The Reception was not open when we arrived late afternoon and there was no-one there when we left in the morning. To top it... More

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1 review
2 of 5 stars Reviewed May 2, 2014

Stayed there 2 nights. Great view but when we got there, used tissues were on the bed side table. One of the pillows from couch had white stuff stuck to it. Phone didnt work. Washing machine didnt drain. The dryer was set on timer but never stopped, dangerous if no one was home. Spent that money and the place was... More

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Brisbane, Australia
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 3, 2014

The Very Good:- Lovely sparkly clean pool backing onto the canal water is glorious and BBQ sheltered areas and gardens very good and clean. The Chinese man who welcomed us and helped us with our questions was a very polite people orientated person, great people skills! His colleague LLoyd let the place down with the following:- The Not so good:-... More

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 14, 2014

The apartment is so old we were tempted to leave. Would have checked out had we not paid in full months in advance. Needs a complete renovation. In launge there was one 2-seater couch and one very small single seater, for 3 people only and there was four of us guests so one sat on the floor. They are so... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 4, 2014 via mobile

The location is brilliant , Paul the owner was fabulous and the views amazing BUT... The rooms need renovating badly and the carpets need a really good clean dust everywhere underneath furniture so I've been bitten all over my legs since being here.. Would suggest changing the carpets completely, giving good overall paint job and nipping to ikea to update... More

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Additional Information about The Emerald

Address: 7 Mallana Street, Surfers Paradise, Queensland 4217 340, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Emerald 3.5*
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Also Known As:
Emerald Surfers Paradise
The Emerald Gold Coast/Surfers Paradise

15 photos of this hotel

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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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