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The Emerald

Hotel website
7 Mallana Street, Surfers Paradise, Queensland 4217, Australia
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Rates from $120AUD
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The Emerald
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45 Reviews from our TripAdvisor Community

Traveler rating
    10
    11
    3
    8
    13
See reviews for
14
9
1
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • All months
    (45)
  • Mar-May only
    (8)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (15)
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1 review
2 of 5 stars Reviewed 3 weeks ago

Was so disappointed by the state of the apartment we stayed in. Started with outdated uncomfortable furniture, stained table and coffee table, tiny television, stained old blankets on the beds (which where the only covers), stained and mouldy curtains in the bathroom around spa. Brocken dishwasher and was left one dirty used sponge to clean dishes. Hot water heater in... More 

Was this review helpful? Yes
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 24, 2015 via mobile

Upon arrival waited 20 mins to get checked in once in room absolutely disgusting. But decided to give it ago. Spent all afternoon cleaning and trying to wash sheets so we could sleep. Then nothing but dramas from leaking fridge to dodgy electrical once electrician left tried to stay positive until it all went off agin at 10pm decided it... More 

Was this review helpful? Yes 4

Travelers are raving about these Surfers Paradise hotels

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2015

I was suspicious when searching and found this apartment complex and it had no photos. Suspicions were correct. Arrived and room still had unmade beds and rubbish from previous occupants. The bathrooms are disgusting with mouldy grout everywhere. The fan in loungeroom seems as though it's about to fly off and the air conditioner does not go any lower than... More 

Was this review helpful? Yes 2
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 15, 2015

Arrived late, and got my key from the after hours reception safe, opened the envelope to get my key out, and headed to the room. Got to the room to find an oily smell, and it was very hot and humid. Checked out the wonderful spa which was the main reason to book it and found literally missing tiles, steps,... More 

Was this review helpful? Yes 5
Melbourne, Australia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 4, 2015

We stayed in the hotel for 4 nights, Rooms were clean, but there was no re-supply of toiletries for the rest of the stay. Issues – The dryer did not work – property manager was least concerned to help The spa did not work - property manager was least concerned to help Parking issue – have to park the car... More 

Was this review helpful? Yes 4
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed January 2, 2015 via mobile

I arrived here yesterday after my wife and three young kids. She warned me that the room was bad but I never expected this. Broken blinds, broken window locks, stained carpet, stinking mould in the shower, filthy walls, uncomfortable beds, a single rusty air conditioner struggling to cool the place, broken cupboards, need I continue? The manager was full of... More 

Was this review helpful? Yes 7
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 31, 2014

I booked the emerald hotel and then read the reviews, I was then worried that I'd made a big mistake. This hotel is fantastic, great for families with two bedrooms and two bathrooms in each apartment. Nice, clean rooms with good appliances. Three balconies made watching the NYE fireworks perfect in all directions. Short walk to Cavill ave and the... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 11, 2014 via mobile

Positives: - only 1: the view and location Negatives (just to name a few as the whole unit was disgusting): - absolutely filthy environment: kitchen floor sticky, old mouldy carpet, hairs in shower from last poor sucker who booked this room), hot plates dirty, mould curtains, coffee table sticky, mould on bedside lamps. - bathroom soap not provided - carpets... More 

Was this review helpful? Yes 4
Lloyd M, Manager at The Emerald, responded to this review

I am very sorry to hear that our cleaning standard was lacking on this occasion. We will be more careful with our pre-checkin inspections in future. Thank you for taking the time to point this out. More 

Weston, New South Wales, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 30, 2014

Dirty room. Sticky floors. Unless you stay for 9 days or more your room doesn't get serviced and you don't get clean towels every day. The kettle was so dirty that we bought one at Woolworths so we could have a cuppa in our travel mugs. Wouldn't touch the cutlery or crockery as it was dirty and disgusting. The beds... More 

Was this review helpful? Yes 3
Lloyd M, Manager at The Emerald, responded to this review

We are sorry to hear this. We will try to do better in future More 

Newcastle, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 29, 2014

We booked a 2 bedroom apartment with a spa and when we arrived the man on reception tried to charge me $50 more than I had been quoted - lucky I had my booking paperwork with me. The room was dirty and our feet stuck to the tiles in the kitchen. Inside the kettle was black. The ashtray on the... More 

Was this review helpful? Yes 2
Lloyd M, Manager at The Emerald, responded to this review

Emerald management would like to thankyou for the remark about the beds been comfortable More 

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