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The Emerald

7 Mallana Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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53 Reviews from our TripAdvisor Community

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Townsville, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We wanted to extend our gold coast holiday by another day so booked here for a night on the same weekend as the Magic Millions horse race. Having had prices from some of the hotels on surfers paradise beach reach close to $1000 for a night ( average was $750) I Found the Emerald for $250 a night and booked... More 

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1 Thank DavidGoodall1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 5, 2016 via mobile

The only thing going for these apartments is the view. We stayed there for 10 nights over Xmas 2015 on level 13 a family of 5 and we were absolutely disgusted at the state of the apartment. No oven to cook, broken microwave, no pots or pans, no toaster, no wine glasses, limited crockery & cutlery that was old &... More 

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2 Thank Michelle S

Travelers are raving about these Surfers Paradise hotels

2 reviews
1 of 5 stars Reviewed December 26, 2015 via mobile

The only thing going for this apartment (level12) is the views and location. We cannot even begin with the state of the room. What a disgrace. Sticky, no air con, no fly screens, pathetic fans and controls, disgusting walls and carpert, dirty bathrooms and spa....the list can go on and on. This experience has ruined our family holiday. Believe the... More 

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Thank Silvgem
1 review
2 of 5 stars Reviewed November 15, 2015

Booked 2 apartments on the one floor specifically 1 month in advance then to find out when i checked in that the rooms where taken and put us group of 8 on 2 different floors. With no compensation offered and no response to any email. To top it off i found old frozen meat in the freezer that looked like... More 

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Thank Aidan H
Beaudesert, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 25, 2015 via mobile

My friend and l have lost loved ones this year. Its been hard with everything going on. So we decided to go to the ocean for the day but we were having such a great time we wanted to stay. So it was by accident that we found The Emerald, and wow what a find. It's a short walk to... More 

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4 Thank Tania F
Brisbane, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 5, 2015 via mobile

We needed to book in on a public holiday, even though the manager was off duty, she very kindly showed us a room, after we had to leave our previous accommodation as it was filthy. The room we were showed was on the 12th floor, nice views and very well set out. We were able to drop all our belongings... More 

Helpful?
2 Thank becley
Brisbane, Australia
1 review
1 of 5 stars Reviewed October 2, 2015 via mobile

Do not trust photos on this place. One of the most run down places i have ever stayed in. Bathrooms are terriable, sharp tiles and so mouldy. Come here with my family for a nice holiday instead and instead we want to go home.

Helpful?
Thank andyjonisamgrace
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 28, 2015

We arrived at 5.00P.M., and this is the first time in our travels that we have had to try and page a manager on an intercom system, in a raging tropical storm. You require an access card to gain entry to the 15 level building. In twenty minutes it was answered three times then they disconnected. At this time a... More 

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1 Thank Doug E
Warrnambool, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 3, 2015 via mobile

The hotel was situated in the corner of a block of poorly kept houses. There was motorbikes riding around out the front. It was disgustingly dirty. The view was average. The employees and service were the worst I've ever had to deal with. Will never rebook!!!!

Helpful?
4 Thank SarahJade14
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 10, 2015 via mobile

Unit was spotless, didn't seem to have any of the problems others have had. 2 bed rooms plenty of room only a short walk to heart of surfers, easy comfortable room. Only negative was the blinds on the windows let in way to much light so no sleep in possible.

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4 Thank Suz874
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