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Capricorn Resort Yeppoon


TripAdvisor Popularity Index
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#11 of 25 hotels in Rockhampton
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3.0 of 5 stars 46 Reviews
Recommend56% |
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“Nice facilities, but needs renovating.” Jun 21, 2009 - Labsci
“Dont go with high expectations........” Jun 12, 2009 - emdavis
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What's Near Capricorn Resort Yeppoon

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Capricorn Resort Yeppoon
Farnborough Road Yeppoon
Rockhampton 4703
Australia
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“Rydges Capricorn Resort” Frommer's
Capricorn Resort Yeppoon
Farnborough Road | Yeppoon, Rockhampton 4703, Australia
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Traveler Reviews

56% Recommend
3.0 of 5 stars 46 Reviews
Excellent
7
Very good
13
Average
6
Poor
9
Terrible
11
By trip type
All (46)
Business (3)
Couples (16)
Family (20)
Friends getaway (3)
Solo travel (2)
[ Date ] [ Rating ]
“Nice facilities, but needs renovating.”
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3 of 5 stars
Labsci 2 contributions
Adelaide, South Australia
Jun 21, 2009 | Trip type: Business, Solo travel

Stayed in the resort hotel for three nights while at a conference. The room was clean and tidy, well maintained, comfortable etc, but it was obvious that it had not been renovated since it was built, about twenty years ago or more. The bathroom was in need of re-grouting. I was staying in a room just above the restaurant/ bar... more

Management response from
JustinBoydell, General Manager

It is good to get some feedback on your overall experience at the resort. I understand the room product had an impact on your stay but it was good to note your points on utilising the treansfer service we provide for a nominal cost to and from the airport and some of the facilities you experienced. The great thing about...

“Dont go with high expectations........”
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1 of 5 stars
emdavis 1 contribution
Sydney
Jun 12, 2009 | Trip type: Family

I was very excited about my trip to the Capricorn Resort Yeppoon this April. I was visiting my brother who lives in QLD and thought I would stop at a lovely resort on the coast on the way home back to Sydney. Well, I was totally and utterly disappointed. The pictures of the hotel on the website are VERY MISLEADING.... more

Management response from
JustinBoydell, General Manager

Thank you for the feedback and you have highlighted our major problem with our inconsistent rooms product with some rooms being refurbished and others awaiting this process. We are working with our owners to undertake this action but it is gradual process. I take on board your comments in regard to your room cleaning and passed these onto our new...

“Don't Bother”
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2 of 5 stars
charmbury 2 contributions
Melbourne, Australia
May 27, 2009 | Trip type: Couples

This resort may have been alright in the 80's, but is dated now. The overwhelming memories of this place though are signs and poor service. The place has signs everywhere, don't do this, don't do that. It was like being in a military camp. The service was also very ordinary, right from the check -in, when I had asked about... more

Management response from
JustinBoydell, General manager

Thanks for the feedback and I agree we have too many signs up at the resort but you can imagine these days complying with liquor and smoking acts it has necessitated this signage. We try to keep it as unobtrusive as possible. I was concerned about the check in service you mentioned as we try to be friendly and efficient...

“Perfect location, shocking resort”
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1 of 5 stars
ozziebloke 1 contribution
Queensland
Apr 19, 2009 | Trip type: Family

Booked three days thru Rydges PriorityGuest due to the extremely good experiences with other Rydges Hotels. Left after two days in an immense shock, due to a lack of sleep. Elevators in the Palms building are in a terrible state, wall panels damaged and broken, carpets are stained. Terrible smell. Rooms are extremely outdated and we can conform the negative... more

Management response from
JustinBoydell, General Manager

Thank you for taking the time to share your experiences during your most recent stay at the resort. I was disappointed to read your feedback and apologise for the inconvenience this has caused during your stay. As I have highlighted in other correspondence our rooms product is inconsistent with some rooms refurbished whilst others are yet to go updating and...

“A resort no longer - very sad”
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2 of 5 stars
qantas_traveller 14 contributions
Queensland
Apr 13, 2009 | Trip type: Friends getaway

We stayed at the Capricorn Resort Yeppoon for the one night only (on Thursday 09/04/2009) and very thankful it was only one night. We arrived to check-in and the front desk staff seemed to be serving customers in front of them and on the phone. We felt it was quite unprofessional. The female staff member who served looked as if... more

Management response from
JustinBoydell, General Manager

Thank you for taking the time to share your experiences during your most recent stay at the resort. Your feedback is important to us in improving our service delivery for the benefit of future guests. I was disappointed to read about your stay and upon further investigation you were allocated a yet to be updated room. As previously indicated we...

“Sad tale of a top class resort allowed to deteriorate!”
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1 of 5 stars
captaingary 29 contributions
Central Oregon
Mar 24, 2009 | Trip type: Couples

CRAPricorn "Resort" Survival Guide: 1) Get OCEANVIEW suite for 2. 2) Buy good bottle of wine and light dinner for 2 in Yeppoon. 3) Sit on your deck/patio and enjoy. The views and birds are awesome! Listen to the pounding surf and singing birds. The tip off was that there were ZERO Japanese tourists at the resort, not even in... more

Management response from
JustinBoydell, Manager

Thank you for taking the time to share your experiences during your most recent stay at the resort. I was interested to read your feedback in relation to your stay. You mention several interesting points. The Resort is still owned by Iwasaki Sangyo who were the original owners of the resort and developed it in the late 80s so they...

“Clean, friendly, relaxing, immaculately presented... very sad to leave”
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5 of 5 stars
KooieBear 2 contributions
Adelaide
Mar 3, 2009 | Trip type: Couples

My fiance & I spent two nights at this gorgeous resort in the last week of Feb 09. To make this place "perfect", we would change very little (see below) but it did not fall far from grace and we will not hesitate to return. The things we loved: - The view from our room & balcony (5327) straight over... more

Management response from
JustinBoydell, General Manager

Thank you for taking the time to provide feedback during your recent stay at the resort via the tripadvisor website.Your feedback is important to us in improving our service delivery for the benefit of future guests. I am glad you have enjoyed your stay and you have definately given a good overview into how to make good use of the...

“Filthy and Mouldy !!!”
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1 of 5 stars
Juzshmee 7 contributions
Canberra
Jan 14, 2009 | Trip type: Friends getaway
2/2 found this review helpful

Myself ,my husband and 2 good friends were looking forward to spending 7 pre-booked nights at this resort but only ended up staying for about 1 hour as the place was revolting. After we had checked in we all went to inspect our rooms. We were greeted by the disgusting smell of mens urine as soon as the lift doors... more

Management response from
JustinBoydell, General Manager

Thank you for taking te time to provide feedback during your recent stay at the resort via the tripadvisor website. I was concerned to read of your experience at the resort. The resort is located in the subtropics and in periods of high humidity we are challenged with mould and musky smells in rooms. We have chemicals to help us...

“Unexpected Surprise”
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4 of 5 stars
OzLou 6 contributions
Gold Coast
Jan 12, 2009 | Trip type: Family
1/1 found this review helpful

On a family driving holiday through Qld with destination Whitsundays - unfortunately due to bad weather Whitsundays was not the place to be, so we decided to go only as far as Rockhampton. Being in the hospitality industry I was not expecting anything exceptional from the Capricorn Resort, but was pleasantly surprised. With no booking we approached the reception desk... more

Management response from
JustinBoydell, General Manager

Thank you for taking the time to provide feedback via the tripadvisor website following your recent stay at the resort. Your feedback is important to us in improving our service delivery for the benefit of future guests. I note you stayed during the busy school holiday period which is a busy time with lots of families. During this period we...

“An enjoyable stay (though the rooms could be better)”
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3 of 5 stars
WallanWanderer 7 contributions
Singapore
Jan 1, 2009 | Trip type: Family
1/1 found this review helpful

This could be a fantastic resort given the great pool and numerous other facilities, however it is let down somewhat by the rooms - we were in a 2 bedroom suite which was "tired" and could do with sprucing up. For example: - The cleanliness of the room was not what it should be - Hot water in the shower... more

Management response from
JustinBoydell, General Manager

Thank you for taking the time to review the resort via the tripadvisor website. Our guest feedback allows us to improve our product and service delivery for the benefit of our future guests. I have followed up with some of the specific points you have mentioned for immediate review. As you have noted we have three restaurants at the resort...

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Capricorn Resort Yeppoon Address

Farnborough Road | Yeppoon, Rockhampton 4703, Australia