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Pool Resort Port Douglas

19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
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Pool Resort Port Douglas
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Ranked #26 of 45 Hotels in Port Douglas
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206 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 helpful votes
5 of 5 stars Reviewed 1 week ago

When we arrived i was so surprised about how beautiful the view was, this was by far one of the best parts about the place (rainforest and mountains). the room was a very good size, very clean and the staff there were very helpful in helping book things for us to do during our visit. Its a little bit out... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hello. We are so happy your time at POOL was fabulous. It is an absolute pleasure for us all who work at POOL to know that our guests have had a great time and enjoyed the facilities POOL has to offer especially its pool - all 192m of it. The staff are always putting 110% into their positions whether it... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed here several times in a variety of rooms over the years. This time in a 2 bedroom mountainview at the back of the complex with a lap pool shared between 5 apartments. It's my style of hotel. I LOVE the fact that there isn't an ounce of wicker furniture, barrier reef inspired quilt covers or balinese styling anywhere!!... More 

Was this review helpful? Yes 1
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Rebecca. Thankyou for your great review. It is always nice to receive good feedback which is sincere and truthful. We are very pleased you enjoyed the mountainview apartments. They are a little more private if that's what you are looking for. The property was built in 2007 and is now 8 years old. The property is well maintained both... More 

Glasgow
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked here under recommendation from our brother in law and were not disappointed we had 6 days in port Douglas and booked a swim up apartment. For the family of two adults and two teenagers and everything was really good. The late arrival meant we picked keys up from reception late but everything worked out well and the apartments... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Allan. We are very pleased that your stay at POOL was a pleasurable one. The swimup apartments are definitely ideal for families with little kiddies to teenagers - its one seriously long lap! Unfortunately, on this occasion we did have to charge a callout fee as it was close to midnight when the callout was received. Most times we... More 

San Remo, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I am currently staying in room 32. The first night I arrived late after a long day of travelling and was looking forward to a hot bath. There was no hot water. I advised reception in the morning and they gave me very specific instructions on how to run the bath, which I did the next night. It was still... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hello Jade. It is unfortunate that you did not have a wonderful stay at POOL. To set the record straight it was not Sue who offered you the breakfast vouchers as a touch of sincerity. It was myself and you declined this. There was hot water in the apartment. If there was not, the whole property would have experienced no... More 

Sydney, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

This was my second stay at Pool after a wonderful experience the first time around approx. 6 years ago. This time around, whilst the complex was still beautiful, there were some noticeable shortcomings, which left me disappointed with our overall stay. For example, cheap Bunnings looking shade tents over the boardwalk, long term renters/residents having different style furniture and pot... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Callum. We're glad you enjoyed your stay at POOL for the most part and appreciate your feedback. All apartments are equipped with hairdryers. We would have appreciated you informing us there wasn't one so we could have bought one to you straight away. POOL Resort still remains one of the hidden gems in Port Douglas and we definitely have... More 

Melbourne, Australia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a great 7 days here early June. Place was very clean, well equipped, helpful staff with a good layout. While nothing like 5 min to the beach....I wish places would be truthful on this one! It was within easy reach. A couple of small problems were fixed straight away without hassle. The reason for not giving a 5... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your very honest review. Can I say firstly, we are currently installing a new Wi-Fi system which will be free to our guests. At the time of your stay we were in the middle of terminating the old expensive wifi which did not receive the signal properly. We hope our guests enjoy our free wifi with a very... More 

Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

"Pool" came well recommended by a friend who has nothing but good things to say about the place, but for us it didn't quite hit the mark. Perhaps our expectations were set too high but our first impression upon entering the room was that the view wasn't quite what we paid extra for... The walk out pool backed directly onto... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Denny. I am sorry we were not able to meet your expectations totally and pleased that some aspects where to your liking. The apartment style you booked is a separate block from the main pool, it does have mountain views and its own lap pool. The area you called a swamp is a free flowing waterway as there is... More 

West Hollywood, California
Level Contributor
13 reviews
5 of 5 stars Reviewed June 21, 2015

The fully furnished, self contained apartments are a modern treat. The stylish apartments provide 2 comfortable bedrooms, a walk in shower and adjacent tub, a well appointed kitchen with great lighting, and living room woth fantastic views of the Daintree forest. Unit 35 was a pleasure with easy pool access set apart from the main lounge areas, providing a bit... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Ramon. Your review has been well received. Thankyou for your comments. The feedback is very welcome as you obviously enjoyed the swimup apartment with the easy access into the pool. Currently apartments are being upgraded to a stylish design in keeping with the contemporary architect designs for POOL. New digital TV's have also been installed in both the lounge... More 

Launceston, Australia
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed June 20, 2015

We stayed at Pool in January (sorry for the late review!). Having stayed at many other places in Port Douglas before we knew exactly what we were after - a self contained apartment with two bedrooms. Pool exceeded our expectations. We had a pool access two bedroom apartment. It was clean and well maintained. Our son loved being able to... More 

Was this review helpful? Yes 1
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Joeygirl2. Thankyou for your amazing review. Your comments confirm exactly what we like to achieve for our guests on a daily basis. Our team strive to make our guests stays a memorable one and by all accounts we have managed to achieve this with your stay. Once again we thankyou for your feedback and I am sure this will... More 

Yandina, Australia
Level Contributor
4 reviews
3 of 5 stars Reviewed June 5, 2015

Great place to go on Barrier Reef tours, other than that the rest of Port Douglas looked tired. Needs some refreshing. Restaurants not to bad food was excellent, fresh seafood not as plentiful as we thought the big supermarkets again have the monopoly. Would have preferred to be closer to all of what going on. The Resort we stayed at... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your overall review of POOL and Port Douglas. I am sure this will be helpful to travellers to this area. Not all our apartments have crockery and glasses in an overhead cupboard. This is simply the design of these particular units. We have taken your comments on board and will look into trying to redesign to make our... More 

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