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Pool Resort Port Douglas

19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
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Pool Resort Port Douglas
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235 Reviews from our TripAdvisor Community

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Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is everything and beyond what has been explained above. The pool was absolutely amazing and always was kept extremely clean. The sun beds around the pool was a big bonus and was used everyday. The apartment was very modern and had all of the essentials which was needed. They were spacious and very well air-conditioned as well. The... More 

Helpful?
1 Thank DEZE2016
Sydney, Australia
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our family had 10 days in a 2 bedroom swim up self cater unit. Having a pool right outside your porch was great for swims at anytime of the day, at 1.2 m deep the water was not exactly refreshing but certainly nice. The unit had all the appropriate appliances, towels, glassware etc; little short on some items such as... More 

Helpful?
1 Thank markT4404SB
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your review. Your comments are very helpful to both fellow travellers and ourselves - to see where and how we can improve our services. The pool at this time of year is very warm, more a case of just getting wet. We are very pleased to hear you will return and we look forward to seeing sometime in... More 

Melbourne, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We recently just spent 11 nights at The Pool Resort and it did not disappoint. On first arrival, we were impressed. We had an upstairs apartment overlooking the pool and it was breathtaking. My 2 teenagers who are hard to please were absolutely excited and were straight into the pool. Every morning we would eat breakfast on the balcony and... More 

Helpful?
1 Thank Alison K
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Alison K Thankyou for your great review. You have covered all areas! Your review will help fellow travellers in deciding where to stay in Port Douglas. George is a valued team member and an asset to POOL. He will enjoy your comments I am sure. POOL Resort prides itself on having a relaxed ambience and the pool provides just... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

Great Resort accommodation, Being able to directly watch over 4 children while they are in pool for 6 hours at a time !! makes everyone's holidays enjoyable and carefree....., Perfectly new, clean and beautifully maintained apartments. We had direct access to the massive pool.

Helpful?
1 Thank Shane Y
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Shane Many thanks for your review. We agree that POOL is perfect for families with young children - especially if your kids are water babies. We are very happy that you enjoyed the facilities and found the apartments very accommodating. We hope to see you at POOL again sometime soon. More 

Geelong Bellarine, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2015

Great place self contained two bedroom swimout -staff helpful and friendly -none of the pretence that goes with the hotel chain hype -great place to relax-everything close by shuttle -free undercover parking if you feel the need to drive

Helpful?
1 Thank Patrick S
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Patrick We enjoyed having you stay at POOL Resort and thankyou for your positive feedback. It is always very nice to receive good comments and to know our guests have enjoyed themselves. Love to see you back sometime. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 21, 2015 via mobile

My wife and I stayed at the Pool Resort for our 10 year anniversary and loved it. The rooms are large and well appointed. The pool is great and the staff really friendly. The lack of a pool bar isn't a problem as you can bring your own drinks down. It is a 4 km walk into town but there... More 

Helpful?
1 Thank Tim K
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Tim Great review - thankyou! So glad we were able to make your 10 year anniversary an enjoyable one. Also glad to hear you want to return with your children, who will love the pool. We love to see our guests returning. Thanks for recommending POOL to fellow travellers. More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2015

we stayed at Pool Resort from Sat 31/10/15 for 7 days and loved it. The staff were friendly and accommodating. From recommending tours like the Great Barrier Reef tour to spa treatments to getting around without a car via shuttles (Ask for Jimmy). We would definitely recommend a stay at Pool Resort because the white interior and modern rooms were... More 

Helpful?
1 Thank Matthew V
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Matthew Thanks for your great review. We are very happy to have made your holiday an enjoyable one with us at POOL. We get excited when guests experience the relaxed atmosphere and enjoy everything there is to enjoy in Port Douglas. Our team members are very proud to promote the area and have a sound knowledge of the tour... More 

Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 3, 2015

We had a 2 bedroom mountain view swim up apartment. We were very happy with our location, loved the semi privacy of the pool and sitting out in the dawn watching the bats fly over. Facilities in the apartment were great, actually lounge furniture more comfortable than they look. Think the mattress could be updated, I've slept in better but... More 

Helpful?
1 Thank Janene R
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Janene So glad to hear you enjoyed your modern apartment at POOL and you enjoyed the birdlife and mountain views - the sunsets are beautiful most nights and sunrises equally as enjoyable. Our mattresses are firm and do not always agree with some of our guests, however, we do try to cater for the majority. Its nice to have... More 

Melbourne, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 2, 2015 via mobile

I stayed at pool resort for 3 days with my mum and 8 year old daughter in a pool access 2 bedroom apartment. We checked in after hours and the directions given were simple and easy to follow. I did have contact with three staff members during our stay and each of them were incredibly friendly and welcoming. The apartment... More 

Helpful?
1 Thank kristy1982
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Kristy Thankyou for your review. I will be sure to pass on your comments regarding our friendly team. We are very pleased that your apartment was suitable to your needs. The pool is amazing and we have taken your comments on board regarding improving the steps into the pool. We do understand that they are a little steep for... More 

Devonport
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 27, 2015 via mobile

Pool resort Port Douglas, a large resort in the tropical north of Australia, clean spatial and well looked after, you have the option of having a swim in appartment if you wish where the pools are right off your balcony, or a second floor apartment with good over look of the pools and sounding area, the apartments are large enough... More 

Helpful?
1 Thank Andrew H
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Andrew Thankyou for your great review. Its always nice to receive comments from guests who actually take notice of the property. We are really pleased you were able to make use of the deals POOL put out from time to time. The option to upgrade is always a popular one too, the swimup apartments are very much in demand.... More 

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