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Pool Resort Port Douglas

4.5 of 5
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19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
Pool Resort Port Douglas
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Ranked #28 of 45 Hotels in Port Douglas
A recent review
5 of 5 stars reviewed 2 days ago
MJD48 Sydney, Australia
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187 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a week's stay at Pool and loved every minute of it. We had an upstairs 2 bedroom apartment so we couldn't go directly from our deck into the pool but the views of the mountains from the balcony and the privacy that being upstairs allowed us made more than up for it. Having a corner apartment meant we... More 

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Torquay, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Pool is everything you want in a water featured resort. White crisp clean lines, water at the apartments edge. The apartments offer a fresh contemporary feel, and were a pleasure to stay in - will certainly be back, and recommend it to all.

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Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi James. Thankyou for your very pleasing review. So glad to hear you enjoyed your stay at POOL. POOL Resort was built in 2007 to a modern design featuring a massive pool for guests to enjoy from sunrise to sunset, in a variety of room types - 2 & 3 bedroom apartments. We hope you find the time to visit... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Pool for the last six nights in one of the mountain view swim up apartments. At first we were a little disappointed we were not on the main pool (booking.com doesn't make it clear there's more than one pool) but then we were actually very pleased as we had private use of a 30 metre lap pool... More 

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Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Feebeecakes. Thankyou for your honest and full indepth review of your stay at Pool Resort. I am sure fellow potential travellers looking for ideal accommodation will rate your review very highly as do we. We constantly strive to attain and maintain high standards of service and hospitality and I will pass on your kind comments to our team. We... More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2015

Best holiday of our lives! 7 days of paradise. The rooms beautiful, clean. The pool was the highlight, so clean. Would recommend this place! The managers, Karen and Wayne and their staff were just wonderful. All attractions suggested by them were first class. Calypso Reef Cruises, Daintree Safaris and Indigo Port Douglas. We would come back tomorrow if we could!

Was this review helpful? Yes 2
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi JuJac from Melbourne. We are so happy we were able to make your holiday 'a holiday of a lifetime'. This comment meets all our own expectations and you obviously made the most of your time here visiting our two special places, the Daintree/Cape Tribulation where two Heritage listed National parks meet and Outer Barrier Reef. The sunset sail with... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

Stayed 12th - 16th Feb 2015 2 bedroom with main pool access. Arrived and greeted by a lovely lady advising we had been upgraded to the main pool from the lap pool room which worked out well as we had my mother and father in law with us and meant we had easier access to car as my mother in... More 

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Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your review. We welcome feedback to help us to ensure that our rooms, service and apartments are consistently meeting our guest's needs. We are very happy to have been able to offer you an upgrade, something we are able to do on occasion in the off season. I was particularly happy to read your comments on our location... More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 28, 2014

A huge pool with a swim up apartment is why we chose here. The massive pool and having it our door step was great. However, the pool itself has had a lot of patching up and needs some more maintenance and the room was a let down. The problem is here (as with a lot of places) is that it... More 

Was this review helpful? Yes 3
Karen H, Manager at Pool Resort Port Douglas, responded to this review

It was good to read that you enjoyed our amazing pool - it really is a serious looong lap............to enjoy. Our aim is to cater for a variety of travellers, providing them with a peaceful setting where they can sit back and relax, cook/entertain in their own apartment with full kitchen facilities. Our website (and all other booking sites) do... More 

Cairns, Queensland
Top Contributor
86 reviews 86 reviews
40 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed December 23, 2014

I stayed here just before Christmas 2014 with my wife and 3 small children under 5. We booked the hotel direct and found this provided the best rates for us. Check in was a breeze and staff were very friendly. Now I will start by saying, I am a seasoned traveller who has been in hotels all around the world,... More 

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Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your indepth review. It is good for management to see things differently from a guest's perspective when it is both good criticism and praise where due. We are very pleased that our staff were helpful to you. Our staff are all locals so can help you with any questions you have about getting around as well. I apologise... More 

Victoria, Australia
2 reviews
5 of 5 stars Reviewed December 17, 2014

Pool resort located just five minutes out of town has everything you need. Self contained apartments and a pool stretching the length of the apartment building is sublime. Definitely recommend to either a couple or family wanting a getaway.

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Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Cynthia. Thanks so much for posting your great comments. We agree with you that the pool is sublime - the two main pools are almost 90 metres long which is a seriously long lap! POOL Resort is ideal for couples and families, the kiddies love the pool and parents can enjoy watching them from the patio, while relaxing in... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

The kitchen were well equipped with a gas stove and electric oven. A drawer dishwasher made washing up easy and a washing machine next to the kitchen to keep up with our family's laundry. The shower was pathetic...took effort to get wet. The bed were hard in both rooms. The TV single was snowy...even on Foxtel!! The pool was warm... More 

Was this review helpful? Yes 1
Karen H, Manager at Pool Resort Port Douglas, responded to this review

I apologise we didn't meet some of your expectations. We aim to make everyone's stay at POOL Resort a comfortable and enjoyable experience. We're committed to providing the best possible accommodation and service so I've taken your review on board to help us improve our day to day operations. Far North Queensland is a tropical state so heading into this... More 

sydney, australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2014

We stayed in the resort for a week during September and stayed in an upstairs apartment. The apartments are spotless with all the amenities you need. Constant battle with ants but as long as you don't leave any food lying about its fine. Great views over the neighboring mountains with a stunning sunset. Lovely big swimming pool with comfy loungers... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hello Fastally. We're glad you enjoyed your stay at POOL and appreciate your feedback. Transport to and from POOL from town is very easy as you have explained for those who don't have a hire car. POOL does boast great views of the mountain ranges and I agree the sunsets are sensational. Thankyou for choosing to stay with us and... More 

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