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All 45 Port Douglas hotels

Pool Resort Port Douglas

4.5 of 5 Hotel   |   19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
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Pool Resort Port Douglas
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Ranked #29 of 45 Hotels in Port Douglas
A recent review
4 of 5 stars reviewed 1 week ago
Terry R
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183 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 12th - 16th Feb 2015 2 bedroom with main pool access. Arrived and greeted by a lovely lady advising we had been upgraded to the main pool from the lap pool room which worked out well as we had my mother and father in law with us and meant we had easier access to car as my mother in... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your review. We welcome feedback to help us to ensure that our rooms, service and apartments are consistently meeting our guest's needs. We are very happy to have been able to offer you an upgrade, something we are able to do on occasion in the off season. I was particularly happy to read your comments on our location... More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 28, 2014

A huge pool with a swim up apartment is why we chose here. The massive pool and having it our door step was great. However, the pool itself has had a lot of patching up and needs some more maintenance and the room was a let down. The problem is here (as with a lot of places) is that it... More 

Was this review helpful? Yes 1
Karen H, Manager at Pool Resort Port Douglas, responded to this review

It was good to read that you enjoyed our amazing pool - it really is a serious looong lap............to enjoy. Our aim is to cater for a variety of travellers, providing them with a peaceful setting where they can sit back and relax, cook/entertain in their own apartment with full kitchen facilities. Our website (and all other booking sites) do... More 

Cairns, Queensland
Top Contributor
86 reviews 86 reviews
40 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed December 23, 2014

I stayed here just before Christmas 2014 with my wife and 3 small children under 5. We booked the hotel direct and found this provided the best rates for us. Check in was a breeze and staff were very friendly. Now I will start by saying, I am a seasoned traveller who has been in hotels all around the world,... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thankyou for your indepth review. It is good for management to see things differently from a guest's perspective when it is both good criticism and praise where due. We are very pleased that our staff were helpful to you. Our staff are all locals so can help you with any questions you have about getting around as well. I apologise... More 

Victoria, Australia
2 reviews
5 of 5 stars Reviewed December 17, 2014

Pool resort located just five minutes out of town has everything you need. Self contained apartments and a pool stretching the length of the apartment building is sublime. Definitely recommend to either a couple or family wanting a getaway.

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi Cynthia. Thanks so much for posting your great comments. We agree with you that the pool is sublime - the two main pools are almost 90 metres long which is a seriously long lap! POOL Resort is ideal for couples and families, the kiddies love the pool and parents can enjoy watching them from the patio, while relaxing in... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

The kitchen were well equipped with a gas stove and electric oven. A drawer dishwasher made washing up easy and a washing machine next to the kitchen to keep up with our family's laundry. The shower was pathetic...took effort to get wet. The bed were hard in both rooms. The TV single was snowy...even on Foxtel!! The pool was warm... More 

Was this review helpful? Yes 1
Karen H, Manager at Pool Resort Port Douglas, responded to this review

I apologise we didn't meet some of your expectations. We aim to make everyone's stay at POOL Resort a comfortable and enjoyable experience. We're committed to providing the best possible accommodation and service so I've taken your review on board to help us improve our day to day operations. Far North Queensland is a tropical state so heading into this... More 

sydney, australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2014

We stayed in the resort for a week during September and stayed in an upstairs apartment. The apartments are spotless with all the amenities you need. Constant battle with ants but as long as you don't leave any food lying about its fine. Great views over the neighboring mountains with a stunning sunset. Lovely big swimming pool with comfy loungers... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hello Fastally. We're glad you enjoyed your stay at POOL and appreciate your feedback. Transport to and from POOL from town is very easy as you have explained for those who don't have a hire car. POOL does boast great views of the mountain ranges and I agree the sunsets are sensational. Thankyou for choosing to stay with us and... More 

Kirrawee
Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 10, 2014

I can't imagine anyone staying at this venue and not liking it. It is luxurious, comfortable, stylish and everything you would expect in a resort plus more. I enjoyed going to beat the winter chill in Sydney during August but I plan on going back again and again because it was just so fantastic. Everything is modern and houses a... More 

Was this review helpful? Yes 2
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi AbcXyz00 - Its so kind of you to take the time to share your great POOL experience. Our team are grateful for your positive comments. We do have 3 bedroom apartments - 3 different styles - plunge pool, swimup pool and sunset. All are very generous in size and living areas are very spacious. These apartments are very popular... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed November 10, 2014

WOW does not capture the supersized apartment, the lounge room, large fully equipped kitchen with full size fridge and washing machine. Each room has its own A/c and in the bedroom's you have a choice of a ceiling fan or the A/C. 2V's remove the arguments as to what is going to be watched, and the large bathroom is out... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Thanks Coopster351, well I don't need to comment further except to say thankyou for your comments. I couldn't agree more with you - POOL is a real gem. More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed November 10, 2014

We had a wonderful stay in our spacious 3 bedroom self contained apartment . The internal private pool that looks in to the lounge room was a hit, and the private outlook over the golf course was lovely with the bats flying over the night sky. The long large blue pool was beautiful for our moonlight swims .But it was... More 

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hi kat9960. So glad to hear you enjoyed your stay in our spacious 3 bedroom apartment. They are very generous in size and the internal private plunge pool is always a hit with guests. It was good to see you enjoyed the area, you know, its the only place where two World Heritage listed national parks touch - the Daintree... More 

Frankston, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 3, 2014

We have room 39. Enjoyed the facilities and lovely sunsets. Very clean and comfortable. Customer service is excellent and Sue was just lovely! I like that it's out of town and in a quiet area. Highly recommend.

Was this review helpful? Yes
Karen H, Manager at Pool Resort Port Douglas, responded to this review

Hello Amy. Thanks so much for sharing your fabulous experience at POOL. Our team were stoked to receive your account of their great hospitality - Sue is a very special team member and she deserves the nice comment you have made about her. We'd love to see you again next time you're in town......keep an eye out for those discount... More 

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Additional Information about Pool Resort Port Douglas

Address: 19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pool Resort Port Douglas 4.5*
Number of rooms: 70
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Also Known As:
Pool Resort Port Douglas Hotel Port Douglas
Pool Hotel Port Douglas
Pool Port Douglas
Hotel Style:
#21 Family Hotel in Port Douglas
#23 Luxury Hotel in Port Douglas

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