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Macrossan House Boutique Apartments

Certificate of Excellence
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19 Macrossan St., Port Douglas, Queensland 4877, Australia
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Macrossan House Boutique Apartments
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198 Reviews from our TripAdvisor Community

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Traveler rating
    149
    41
    5
    2
    1
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128
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (198)
  • Mar-May only
    (55)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (37)
All months
Hamilton, New Zealand
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed for a week and found this was the perfect place to stay. We could walk to everything. Apartments were very clean and comfortable. Very helpful owners who advised and booked activities for us.

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Alice Springs, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I recently had the pleasure of staying at Macrossan House as part of a business trip travelling as a large group. Trev and Pip were incredibly friendly and helpful when it came to planning the logistical arrangements for 14 people, and made sure that everything ran smoothly and all of our needs were met. The location was perfect - right... More 

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Hertfordshire, UK
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights at the end of May in a ground floor apartments.They were superb,clean spacious and perfect in every way. Location is great would defiantly recommend these apartments as a great place to stay

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2015

Stayed here for 4 nights over the Easter weekend. There was free undercover carparking. The man who checked us in was very helpfull & showed us on a map where we should go to see, eat etc. You can also book your tours from here which is very helpful. The appartments are very clean. You cannot hear any noise off... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 20, 2015

I must say that we have never had a couple go so out of their way to make our stay enjoyable. From little things like putting toys in our room as they knew we had a toddler, to loaning us umbrella for the bucketing rain and letting us have a complimentary late check out so out baby could have a... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 17, 2015

I was excited about my stay at Macrossan House since the time I originally booked my stay. I was not disappointed! Trev, Pip, and Michelle were all so friendly and helpful! First, the apartment. The apartment itself was so bright and clean! Some reviews said the air conditioner was loud and didn't work well, but I didn't have an issue... More 

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Melbourne, Victoria, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 31, 2015

Stayed here for over a week, nice to be within walking distance to all the shops Resturants etc...shame about the Manager though didi not seem very friendly and didn't offer to help with luggage up the 2.5 flights of stairs even after asking if there was a lift ..ended up wrenching my ankle in the attempt to get my bags... More 

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Trevelyan&Her, Owner at Macrossan House Boutique Apartments, responded to this review

Dear Guest, Thank you for your review. I don't really understand this review as I always assist with luggage as I have for the many years we have been here and at the most luggage only needs to be carried up 1 flight of stairs as the ground floor is accessed from the carpark, the second level is accessed from... More 

Toulouse, France
Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

spent a delightful week there and wouldn't hesitate to recommend to anybody . rooms spacious , well equipped and maintained . would certainly return if we are in that neck of the woods and hope by then the internet would have been fixed !!!

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Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 11, 2015

My partner stayed in these apartments over four nights. They are roomy and central. Just around the corner is Coles shopping center and the Main Street of port douglas. The only inconvenience is the small kitchen bench for cooking. If you are cooking within the apartments they have hot plates which aren't the best for cooking. The hot plate also... More 

Was this review helpful? Yes 1
Trevelyan&Her, Owner at Macrossan House Boutique Apartments, responded to this review

Dear Guest, Thank you for taking the time to leave a review. These guests arrived very early in the morning just around 0900am they had called the day before asking about storing food in the fridge in the apartment before they checked in and before it had been cleaned I guess I did find this a bit humorous as the... More 

Shanghai
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 8, 2015

There is no better location for staying in Port Douglas. The owners are very nice people who will go out of their way to be helpful. The present Internet service they are using is horrible, I filled out two trouble tickets on the service providers web site, and never received a reply. It’s hit and miss on their service. The... More 

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