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Oaks Lagoons

Hotel website
2 Langley Road, Port Douglas, Queensland 4877, Australia
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Oaks Lagoons
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Oaks Lagoons
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425 reviews from our community

Traveler rating
    141
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    63
    30
    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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There are newer reviews for Oaks Lagoons
See the most recent reviews
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2012

We have just had a 8 night stay, having been slightly worried after booking and then coming accross the comments on this website. We were very plesently suprised we had a two bedroom + extra lounge area / study that was great to use as a toy room throughout our stay. very helpfull friendly staff great facilites and while we... More 

Was this review helpful? Yes 1
OaksHotels, Guest Relations Manager at Oaks Lagoons, responded to this review

Many thanks for taking the time to comment on your recent family holiday at Oaks Lagoons. It is wonderful to read that we were able to play a part in making your holiday an enjoyable one. We are happy that you enjoyed your apartment and the spa on your balcony. For guests checking in after reception closes, if we have... More 

Fort Myers, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 11, 2012 via mobile

The accommodations are good for the amount of cost, the staff at the front desk are helpful and friendly, and having my own private hot tub was a nice extra.

Was this review helpful? Yes 1
OaksHotels, Guest Relations Manager at Oaks Lagoons, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. It is wonderful to read that you found our accommodation to be value for money and you were able to use the hot tub. We are pleased to read that our staff were helpful and friendly and I will pass your feedback onto the Hotel... More 

New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2012

We stayed in a 2 bedroom swim out apartment for one week during school holidays. Very spacious and comfortable - 2 bed apartment is combination of one bed apartment and extra separate en suite bedroom adjoining. Beds comfortable and pool lovely. Cleaning, however, was definitely not up to scratch. Kitchen had not been cleaned at all well after previous guests... More 

Was this review helpful? Yes 1
Management response:

We appreciate you taking the time to comment on your recent family holiday at Oaks Lagoons. We apologise for the shortcomings you experienced with the cleanliness of your apartment and I will pass your feedback onto the Housekeeping Manager for further attention. Our swim out rooms are a popular feature at this property, however thank you for highlighting the concern... More 

UK
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 8, 2012

Stayed two nights over the June public holiday and whilst it won't win any awards, for the bargain price we paid, I have to say it was really good value. The spa bath on the balcony was nice to have, although it's not the most private with gaps in the balcony partition separating you from next door. Word of note,... More 

Was this review helpful? Yes
Management response:

Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. It is great to read that you were able to grab a bargain and found our resort to be good value. For guests who do not have a car while staying with us, there is a shuttle bus that runs every 15 mins into town.... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 5, 2012

We stayed in a standard room at short notice & were extremely happy with our stay, so much that we are considering coming back for our honeymoon. The reception staff were very friendly & very helpfully & the room was immaculate. The setup of the resort is amazing with 6 pools & rooms with swim out access. The resort is... More 

Was this review helpful? Yes 1
Management response:

Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. We are so pleased to read that you were impressed with our resort and were able to enjoy our pools and other facilities. It is wonderful to hear that you thought that our resort was value for money and our staff were friendly. I will... More 

Sydney, Australia
Top Contributor
51 reviews 51 reviews
26 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed June 28, 2012

LOCATION: Good if u have a car. About 6-10 mins by car to downtown Port Douglas. Can walk to Four Mile Beach from Resort. (shuttle bus also avail to downtown if no car) ROOM: 1 BR Plunge pool room: Clean, spacious, modern, clean. No privacy whatsoever. Adjacent to a spa room and above apartments look over your courtyard/pool. DVD is... More 

Was this review helpful? Yes
Management response:

We appreciate you taking the time to comment on your recent stay at Oaks Lagoons. It is great to hear that you found your apartment to be clean and spacious with good facilities. We are currently in the process of adding to all apartments instructions on how to access the Austar. As all TV’s are tuned to the digital channels,... More 

NSW
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2012

How can I start to express my wonderfull experience at the resort I stayed for 5 days. I can't find the words to say.. It was Awesome, Great, Gorgeous, Fabulous... Pick one.. I can't.. The staff - Manis, Bryony and Manju.. Take my hats off too them. Very friendly, polite and showing me on the map where to go and... More 

Was this review helpful? Yes 1
Management response:

Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. It is wonderful to read that we were able to provide a relaxing and enjoyable holiday for you. We are very pleased to read that you found out staff to be polite and friendly. I will be passing your feedback onto the Hotel Manager. We... More 

Melbourne, Australia
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 19, 2012

stayed at oaks lagoon june 2012 for 11 days. nice room nice setting.soured by having to pay for sugar & laundry of towels as room is serviced weekly....wish we were advised at time of booking.

Was this review helpful? Yes 4
OaksHotels, Guest Relations Manager at Oaks Lagoons, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. The apartments we offer are self contained which means we provide the basic amenities on arrival and it is up to the guests to replace any items. When the rooms are serviced after a week, housekeeping replenish the amenities. We apologise this was not communicated... More 

Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 16, 2012 via mobile

Rooms are clean and modern, internet at your room with extra charges, friendly staff, king bed are actually 2 single beds together. The pool is not that big but having the entrance on your balcony is amazing! I really recommend this hotel. Please bear in mind that they won't clean your room or change the towels! But each towel cost... More 

Was this review helpful? Yes
OaksHotels, Guest Relations Manager at Oaks Lagoons, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. We are pleased that you were happy with your apartment and found it to be clean and modern. I will pass your feedback in regards to the staff onto the Hotel Manager. We hope to welcome you back again soon. More 

Killarney Vale
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 11, 2012

My wife and I have just returned from Port Douglas. While we enjoyed our time in Port Douglas, the same can't be said for the state of our accommodation. We stayed in what you would call a studio. We don't think it had been serviced for months, however, if it had, management need to certainly look at some Q and... More 

Was this review helpful? Yes 2
OaksHotels, Guest Relations Manager at Oaks Lagoons, responded to this review

We appreciate you taking the time to comment on your recent stay at Oaks Lagoons. It is extremely disappointing to read of your experience. We would like the opportunity to speak further about this. Please contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. More 

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