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Oaks Lagoons

4.5 of 5 Cnr Langley Road & Port, Port Douglas, Queensland 4877, Australia
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Oaks Lagoons
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Oaks Lagoons
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406 reviews from our community

Traveler rating
    132
    163
    62
    30
    19
See reviews for
113
188
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3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (406)
  • Mar-May only
    (90)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (128)
  • Dec-Feb only
    (81)
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Greater Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Oaks for 8 nights and 9 days. The service was amazing, the staff helpful and positive. the room and grounds clean in in good condition. The air conditioning was amazing, which we greatly appreciated. Thanks so much Oaks for making our stay so comfortable and happy.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Mick & Keryn for taking the time to leave such a wonderful review of your stay on Trip Advisor. We trust you enjoyed the tours Katherine arranged for you. Flames of the Forest is a really special magical evening and one of my favourite special occasion evenings out. You do appreciate coming home to the air-conditioning, a real oasis... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Sheree and the other front office staff were simply wonderful and so friendly and helpful. Made the stay in great accommodation infinitely more pleasant. The swim outs from the rooms are a novel idea and made it so easy to get into the water whenever. No hesitation whatsoever in giving 5 stars.

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you Hayden for giving recognition in your review for the wonderful service and attention given by Sherie and her colleagues at reception. These guys really love looking after our guests and anyone who leaves having had a problem has really not given these girls (or myself) a chance. Firstly we just need to be able to really understand the... More 

Mykonos Town, Greece
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very clean! Great air conditioning which had a really good work out in January! Staff very friendly and helpful. Car hire the way to go for short trips into town and for self drive tourist spots. Massage was very enjoyable. In a week of lunches and dinners at a different place every day and night I can honestly say there... More 

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Cheryl, sounds like you really had a relaxing time in Port Douglas and great to read you found the gastronomic offerings of Port Douglas so enjoyable. We have some fantastic restaurants in Port Douglas where the emphasis is on great food using local produce where possible and in a very casual tropical environment. Shorts and collared short sleeve shirt... More 

Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This was my second visit in two years and I am always made so welcome. Sunny swim out pool, one bed apartment 51a was a great price and at the back of the complex so nice and quiet. Staff very helpful for booking trips and advice about what to do and the shuttle from next door is all you need... More 

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Always a pleasure to have you stay with us Caroline. My team and I enjoy sharing our little bit of paradise with our guests and helping arrange excursions to suit their areas of interest whether that be a shopping trip, or a trip to the reef. The beach walk is a wonderful way to get your mind into holiday mode... More 

East Maitland, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here with our 2 children and extended family next door. The apartment was great with direct access to the pool. However the pool was extremely hot, which could be improved with shade covers during summer. Internet access was poor with only 30 minutes per 24 hours (not per day as originally told) Could be improved with more BBQs... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Hi Susan, Thanks for your review. We have looked at shade covers but many of our guests particularly those from the south are in search of the sun. If we put shade covers up, we most likely will end up with the opposite feedback. There is 30 mins per 24 hours free, but for clarity, there are then options to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean, the staff were friendly and helpful. And really enjoyed the private spa on our balcony. The hotel is 4kms from the Main Street of Port Douglas but the shuttle buses ran frequently so there was no issues. Would recommend this place for families and/or romantic getaways.

Was this review helpful? Yes 1
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you so much for this review. Our Hotel Spa rooms are very popular. Isn’t it great to have your own private spa on your balcony! I don’t know how our guest choose between a Swim Out Deck and the Spa room. All of our rooms add just that touch of something different! We hope to see you next time... More 

Harvey, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Recently stayed 3 nights here (January) We had adjoining 2bedroom apartment on top floor as we were traveling with our 15 year old son. Wow! we were impressed - on arrival very friendly helpful staff member (Catherine) assisted us and our apartment was already invitingly cool (we arrived late afternoon and it was extremely hot and humid!). Very spacious rooms... More 

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks for your fabulous review Mishell, sounds like you especially loved the spa on the balcony. Such a great way to help relax when you are on holidays. Whilst we do only provide a stater pack of detergents etc, it is generally enough to get you going until you have a trip to the shops for a few extras and... More 

1 review
4 of 5 stars Reviewed 1 week ago

great place to stay, bit of a walk into town but you can always get the $5.00 buss $10.00 return. I would recomend getting a bike to save cash. Very friendly staff :) I got a pretty bad rash from the pool first day, not sure why normally im fine in pools so maybe over clorinated. Jump in after the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Richelle for your review. Sorry to hear you had a rash at one stage. Cycling is a very popular mode of transport around Port Douglas because it is so flat and really only 15 minutes by bicycle to the main street where you can chain up the bike and have a coffee. So much more to see by bicycle... More 

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife just loves the swim out apartments which make it so easy to get wet whenever you want. The apartment we stayed in was spotless and the lagoon pools are always clean. We ate at the Ramada next door and the food and service were good. The staff at reception were particularly friendly and went out of their way... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Fantastic to have you both back again Steve, it is lovely to have repeat guests staying with us. If you ever have a preference for a room view or location, do let us know. Whist we can never guarantee the room we can note this request and allocate your preference where possible. Also thank you for your kind words about... More 

Townsville, Australia
1 review
2 of 5 stars Reviewed 1 week ago

Very average experience for a four and a half star property , got given the wrong room and had to wait around till 4pm to get our new room free wifi did not work, air con and TV remotes were both flat and the people in the reception could care less. other than that port douglas is a great place

Review collected in partnership with this hotel

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

I do apologise for the error where you rooms was loaded into our system incorrectly and then having you wait around for the other room to be made ready for you. Certainly this would not have helped give a good impression of the Oaks Lagoons particularly when other problems occurred like the flat batteries and WIFI connection issues. I do... More 

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Additional Information about Oaks Lagoons

Address: Cnr Langley Road & Port, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas
Hotel Style:
#4 Best Value Hotel in Port Douglas
#20 Luxury Hotel in Port Douglas
#24 Family Hotel in Port Douglas

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