We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oaks Lagoons

4.5 of 5 Cnr Langley Road & Port, Port Douglas, Queensland 4877, Australia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Oaks Lagoons
Professional photos View all
Browse nearby
Oaks Lagoons
Write a Review

366 reviews from our community

Traveler rating
    109
    148
    61
    29
    19
See reviews for
102
172
8
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (366)
  • Mar-May only
    (90)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (110)
  • Dec-Feb only
    (59)
All months
Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

There were more negatives than positives to our Christmas stay unfortunately. Staff seemed disorganized, waited almost three hours after check-in time for room to be available. Was promised an "upgrade" but the reception miscalculated so the room was given to another guests. The pool area was not relaxing with vast areas of concrete and pools that are really only accessible... More

Was this review helpful? Yes
Ulladulla, New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 days ago NEW

Was not cheap to stay there very disappointed with the rooms, my shower door was hangjng off, and it wasn't very clean. The plunge pool we couldnt use after the first couple of days as we couldn't scoop out all the bits that was floating in it. Im returningbto Port Douglas in april so i hope whatever accommodation we choose... More

Was this review helpful? Yes
Melbourne
2 reviews
3 of 5 stars Reviewed 1 week ago

Stayed one week in a 1 brd swim out room apartment. On the surface the apartment looked clean, until you looked at the fans, the blinds, the curtains and shower area and surrounds. The couch was so hard, we had to get use the cushions from the sofa bed to put on top of the original ones, which raised us... More

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

I am sorry to read you of the problems you had during your stay with us. I have discussed the cleaning issues with our housekeeping team leader as it is only through constant vigilance that we can achieve the standards we strive for. Guests getting sore backs from the beds is not something that has been brought to our attention... More

Dunedin, New Zealand
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We (mum, dad and two boys) stayed here in early October 2014, getting a deluxe two bedroom apartment on the second level. Spacious multiple rooms linked via a common atrium and via the shared balcony (complete with spa bath). The boys enjoyed separate bed rooms and we made full use of the reasonably well equipped kitchen. Oaks Lagoons must get... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

We are delighted to hear that you had an enjoyable stay. Our swim out apartments do have direct access to the pools which all guests can enjoy. This can be great for families as the kids can swim whilst the parents supervise from the comfort of their apartment. However it is great to have the option of the upstairs rooms... More

Edmonton, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a lovely long weekend at the Oaks Lagoon. Our stay was extremely pleasant and enjoyful, the staff were happy, helpful and polite. I have read through some of the other reviews and looked at some of the photo's and it looks like some of the stays have been a bit of a hit and miss. Our biggest complaint... More

Was this review helpful? Yes 2
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thankyou for your kind words towards our reception team. I am happy to hear you enjoyed your stay with us. We take all of our feedback very seriously and all comments are taken on board and rectified as soon as possible. Our staff are always willing to help make your stay a pleasant and enjoyable one. All that we ask... More

Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Private, relaxed and spacious accommodation. We stayed in a plunge pool room and we were really pleased to find that we had an outdoor setting immediately outside the main living area, then on the other side of the pool fence there were 2 sun loungers in good sized court yard. The pool and courtyard were covered by a shade sail... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for taking the time to leave a review and letting others know about our Plunge Pool rooms. We only have 6 of these special rooms with individual pools and very popular with families with very young children as they can can’t wander off and much easier to supervise in a controlled space. We even have a 3 bedroom... More

Birmingham
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here recently from 24/28 Sept. We booked a double room deluxe (massive)can't fault it, clean, spacious quiet it has its own pool right down the middle of the complex lined with Palm trees, barbeque area it's a Sun trap.the reception staff were professional, helpful and nothing was too much trouble it's a bus ride away ($5.00 each way)from... More

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

It was a pleasure having you with us Mark enjoying the tranquillity of the Oaks Lagoons whilst you took in some of the splendour of the tropical north of Australia. Our staff loved looking after you only wish we had more time to chat so we could have talked about the cricket! Whilst we don’t have a restaurant, the BBQ... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Oaks for 8 days. The room was clean, neat and tidy. Very spacious. We chose a 1 bedroom unit. Included was cooking facilities which enabled us to cook our own meals. The complex was kept very clean and we found it to be very peaceful and quiet.

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Sounds like you had some enjoyable chill out time whilst you were in Port Douglas. Thank you for staying with us and we are pleased we met your expectations and that you found our resort a good base for your time in Port Douglas. More

Taupo
Top Contributor
118 reviews 118 reviews
44 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I know this place has had mixed reviews but we found little to be negative about. We loved the fact (as we had a downstairs unit) of just being able to step off our patio and into the pool. No having to find a deck chair, ours was always available. The reception ladies have to be commended. They were just... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for the review Cheryl, my team and I are pleased we were able to make you stay with us enjoyable. The swim out room certainly worked well for you and family. These are really popular particularly during the school holidays. I see you raised with us a housekeeping issue, and that is very much appreciated. For others reading... More

Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Oaks with my husband and 12 Year old son.We were so comfortable.It felt like Home with very spacious 2 bedroom self containd apartment.We had washing machine, dryer and dishwasher,and full kitchen.Lovely spa in the large balcony and 2 Tv's and 2 bathrooms.The 6 Lagoons were perfect.I go back to oaks lagoon Port Douglas anytime.

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

So pleased you enjoyed your stay Carmen and thank you for letting us know. The apartments are quite large. A spa at the end of a day is a wonderful way to relax after a big day out on the reef or visiting the world heritage rainforest. So much to do here, a week is never long enough! Hope to... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Oaks Lagoons? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oaks Lagoons

Address: Cnr Langley Road & Port, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Priceline, Cheap Tickets, Agoda, Hotels.com, Odigeo and Tingo so you can book your Oaks Lagoons reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

160 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (145)
Viewed
Bathroom (8)
Viewed
Room/suite (38)
Viewed
Hotel & grounds (21)
Viewed
Pool/beach area (34)
Viewed
View from room (3)
Viewed
Dining (4)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (1)
Viewed
Room/suite (5)
Hotels you might also like...
Check In Check Out
Price Your Stay