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All 46 Port Douglas hotels

Oaks Lagoons

4.5 of 5 Hotel   |   Cnr Langley Road & Port, Port Douglas, Queensland 4877, Australia
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72%
Ranked #32 of 46 hotels in Port Douglas
A recent review
5 of 5 stars reviewed 1 week ago
Danni73 Melbourne
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  • Reviews (333)
  • Photos (147)
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333 people have reviewed this hotel

Traveler rating
    100
    136
    52
    26
    19
See reviews for
97
154
8
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
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  • Any
English first
Cairns, Queensland, Australia
2 reviews
1 of 5 stars Reviewed yesterday NEW

Don't normally post a bad review unless there is more than at least 2 serious disappointments during a stay...this place had several. Booked the hotel spa room. Photos on their website looked fantastic - beautiful private balcony with your very own spa.... to our dismay this hotel was lacking. Firstly, we arrived early, about 11:30AM so we understood that the... More

Was this review helpful? Yes
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

When we checked in they had lost our booking, after awhile they found it and up graded us at no extra charge. Whilst the room was large it was tired and lacking in a good clean. The bare minimum was provided ie one wash of kitchen detergent, one role of toilet paper, the basics! One of the girls at reception... More

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for providing feedback on your stay. Without knowing more about your booking I am unable to specifically explain what the mix up with your booking was. Sometimes the paperwork is not printed out in advance for same day bookings, but this should not take long to sort out once the booking details are checked. As explained in the... More

Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

This is a budget motel and guests should be aware of the noise due to the close proximity of the rooms and the continuous noise from the pool filter system and guests using the pools that are located so close to the rooms. The lack of continuous wifi and foxtel was a negative. having to pay for extras, like towels... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for your feedback and sharing your concerns. I am sorry to hear the pool pump noise was disturbing. I have located the problem of a pump with a failed bearing and this is now been serviced by our pool technicians. So other readers are aware, we do provide both bath and pool towels in the rooms so the... More

Melbourne
Contributor
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We had booked a campsite in Port Douglas while travelling with our two children and my mother-in-law (5 in total). My mother-in-law did not want to camp but did not tell us until the day we were due to arrive so we were crazily trying to find hotel accommodation in Port Douglas in peak season. We drove past Oaks Lagoon... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

I am pleased we were able to provide a 2 bedroom apartment for you at such short notice. You can be lucky. Thank you for recognizing Tina’s wonderful customer service skills. Tina really loves to make our guests welcome and Moves Mountains to ensure they enjoy their time in Port Douglas. I have noted your comments about the external lighting,... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Looking for a Clean friendly and affordable resort to stay?? Then look no Further, we have been traveling to Port Douglas for years now and we use to stay somewhere different every time but since we landed at Oaks we haven't bothered to stay anywhere else. The 1 bedroom swim out is amazing, this room is decked out with a... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks for your lovely review Darren, and for sharing some of your photos. We love helping our guests get the most out of their visit to the region by sharing our knowledge and helping with bookings for trips weather it is to the reef, the rainforest or the best way to visit Kuranda if you have a car. We do... More

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Room was ok, but the place is too far out of town, and they charged for inappropriate things (extra towels, wi-fi after 45 minutes, leaving key in room on check out when desk unattended). Room rate is cheap though.

Review collected in partnership with this hotel

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for taking the time to submit a review and allow me to clarify a couple of these issues for you. First up and importantly, if you left your key in the room, you should / will not be charged. Please make contact with the hotel and advise us of your booking details and if you have been charged... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Oaks Lagoons was a great choice for myself and teenage children. We had a two bedroom apartment on the third floor which was very clean,well appointed and even had a spa that we put to good use. The pools were lovely and the staff were very helpful and informative. The shuttles that run in and out of Port Douglass... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

We are pleased you enjoyed the peaceful ambience of the Oaks Lagoons. The spa’s on the balconies of the hotel spa rooms or the 2 bedroom apartments is a great way to really relax in our tropical environment., particularly after a big day out visiting the Great Barrier Reef. Whilst we may not be in the main street, our location... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2014

lovely self contained apartment, first class in every way. We had a walk out to pool room which I would recommend. Very clean, great bbq area. nice and quiet after staying in Pt Douglas which was very noisy between midnight and 1;30 AM Very nice study era where you can get a bit of work done, for a one bedroom... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks John, great to hear you appreciated the quiet ambience at the Oaks Lagoons. It is exactly what we are trying to provide with comfortable, clean and functional rooms. Whilst we do offer a number of hotel rooms the apartments are really good for the additional cost. For shorter stays, the hotel rooms work very well if you’re not planning... More

Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 22, 2014

While some things I would rate excellent, others i would rate average. Firstly the one bedroom apartments are far more spacious than anywhere i have stayed in before. In fact they are almost like a 2 bedroom apartment as they have a little study off the bedroom with a sofa bed to put your kids in or in our case... More

Was this review helpful? Yes 2
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Emily for your balanced scorecard of your stay. I am pleased you found the layout worked very well for you. The room next to the bedroom is absolutely perfect for young families where you can either have a cot as you did or have an under 8 year old close utilising the fold out sofa without actually being in... More

Melbourne
Top Contributor
52 reviews 52 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 21, 2014

A great spot, we were 3rd floor up, not swim up but I preferred that security anyway. A friend and I spent a relaxing 5 nights swimming, hired bikes for a bargain from the reception and rode along the beach, went next door to eat, and catch a shuttle to town. Walked around the corner a bit to a cocktail... More

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks for staying with us Kel and submitting a review. Pleased to read you enjoyed your stay and took advantage of our bicycles to explore Port Douglas. Who needs a car when you can get the wind in your face. With the CBD only 15 minutes by bike away, chaining up to a lamp post at some cosy café is... More

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Additional Information about Oaks Lagoons

Address: Cnr Langley Road & Port, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Lagoons 4.5*
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

147 photos of this hotel

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Amenities

Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#25 Luxury Hotel in Port Douglas
Hotel Class
Official Description (provided by the hotel)
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
Number of rooms
127

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