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Oaks Lagoons

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2 Langley Road, Port Douglas, Queensland 4877, Australia
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Oaks Lagoons
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Oaks Lagoons
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432 reviews from our community

Traveler rating
    143
    177
    63
    30
    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paynesville, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for our mother/daughter weekend. At last minute upgraded to a swim out room as my daughter said the weather up there was hot and perfect. We stayed 3 nights and cannot wait to come back. Booked in for a massage on checkin (who could walk past that sign with the special deal). My daughter had her car which... More 

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LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Debbie for your feedback. You guys certainly seemed like you had a great time and had some lovely weather whilst you were here. Pleased you enjoyed your massage with Marissa our on-site massage therapist. She is well known for superb treatments. I love her deep tissue massages whilst her relaxation massages are also very popular. Many Port Douglas visitors... More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our group shared 2 apartments on the ground floor with direct pool access, this was ideal as each couple had plenty of internal space yet were easily able to get together on patios when required. All staff were very friendly & cheerful, attended to a few minor maintenance problems promptly & were happy to assist with excursion bookings. Used the... More 

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LagoonsHM, Manager at Oaks Lagoons, responded to this review

We are getting an increasing number of regular family group holidays where in the off-season we can group the rooms together for a fabulous extended family holidays. With this ‘togethering’ concept someone usually become the host apartment for family meals or preparation prior to dining in our communal BBQ areas. Port Douglas does not fare well with mobile coverage other... More 

Castletown, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

This was the ideal location for a family holiday. The facilities were what we required for self catering and being able to visit local restaurants. Onsite BBQ was good and the swim pools great to cool off in. The staff were all extremely helpful and very welcoming.

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LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Richard for your review. Good tip about the swim out rooms. These are very popular particularly during the school holidays with families. One of the benefits of 6 pools is that it is very rare that our pools get congested and there is always a quiet spot to be found. Pleased you like our BBQ setup. We have just... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here at the start of May. We were on a slight 'budget' holiday as we have another trip at the end of winter but we also like to stay at places that are comfortable. My husband booked the accommodation through wotif.com and it was a reasonable $103 per night so we weren't sure what to... More 

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LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Mel for submitting a review on your stay. Fabulous to read you had a great time and found the room met your expectations. I note your comment about the towels since we only service the rooms weekly, it does take a little discipline to ensure you hang them up but initiatives such as our weekly cleaning allow us to... More 

Oslo
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked a couple of nights and ended up staying longer😊 we where lucky to get rooms with a bubble pool on the terrace. We changed room once from 1st floor to the pool area. Nice to take a swim outside the room 😀🏊 The staff was very helpful and organized excursions👍

Was this review helpful? Yes 1
LagoonsHM, Manager at Oaks Lagoons, responded to this review

That’s no greater accolade for us when our guests want to extend and don’t want to leave. It was a pleasure having you stay with us MJane and we loved telling you about our region and making bookings to take in some of our regions natural wonders. Very different to Oslo I am sure! Please tell your friends about s... More 

Adelaide, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

We absolutely loved staying at Oaks Lagoon. Were booked for 2 nights ended up staying 10 nights, didn't want to leave..we had swim out pool room which was perfect. Clean and comfortable apartment and very spacious. Staff were friendly and helpful.

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LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for your lovely feedback Denise, we are chuffed to hear you stayed on for an extra 8 nights. Port Douglas is such a beautiful place to stay that sometimes the time you want to spend here is never enough. Hopefully we’ll see you back here in Port Douglas, and back to enjoy a swim out room again. More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A Group of friends and myself went up to oaks lagoons in December 2014 for NYE! we couldn't ask for anything more... the staff were extremely helpful, the weather was beautiful and our apartment was spacious and comfortable we had a blast! Defiantly will go back! Its so modern! Also there is a shuttle next door that you can catch... More 

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LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you for the review! We are happy to hear you had a great time here at Oaks Lagoons. NYE is a great time to visit Port Douglas, did you see the early & the late fireworks? The local shuttles are well priced, very popular with our guests & with the locals too. Our apartments are huge, glad you enjoyed... More 

Porirua, New Zealand
1 review
4 of 5 stars Reviewed 3 weeks ago

We have visited Port Douglas at least once a year for the past 7 years. We have not found anywhere better to stay. The staff are very professional and friendly. The pools are always clean. Reception make it so easy to book trips and excursions . Was lovely to be offered an upgrade the last time we stayed. It's such... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thankyou for taking the time to share your experience with others. It is always great to see all of our repeat guests returning year after year. It is an excellent idea to allow our friendly staff to assist with all tour bookings. This means you can select the best day for weather and also ask any questions so that you... More 

Logan City, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Staff were very helpful overall and with booking tours. There were a few minor issues with our unit eg. toaster and balcony door & staff took on board. I love the swim out pool concept. Are there any other Oaks locations with the same?

Review collected in partnership with this hotel

Was this review helpful? Yes
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you for taking your time to provide us with some feedback about your recent stay in a swim out room. We have acted on your helpful feedback and the faults have been rectified, so we certainly appreciated this. It’s fantastic to hear that our staff assisted you throughout your stay. Our Port Stephens property Pacific Blue Resort also offers... More 

Toowoomba, Australia
Top Contributor
107 reviews 107 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Oaks was simple & clean if nothing spectacular. My wife certainly gave the balcony spa a good work out even though we were only there for 2 nights. Given we had a hire car it was convenient to always have parking & we spent most of our time exploring the region so we only needed somewhere comfortable to sleep really.... More 

Was this review helpful? Yes
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for staying with us on your recent visit to Port Douglas. I am pleased you were happy with the resort and that the price offered value. I am unsure how we could have got a better rating without being what we are, clean and comfortable. I can only presume you didn’t have time to enjoy the serenity of... More 

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