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Rendezvous Reef Resort Port Douglas

121 Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Rendezvous Reef Resort Port Douglas
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Rendezvous Reef Resort Port Douglas
Review This Hotel

410 reviews from our community

Traveler rating
    93
    166
    85
    37
    29
See reviews for
216
95
3
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Japanese first
  • Any
English first
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    (410)
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    (79)
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    (121)
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    (96)
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Hamilton
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed for one week. Reception staff, Hannah was very helpful, friendly and understanding as she was aware of how long we had travelled to get there. She even transported us to our villa via one of the electric buggies. Breakfast was buffet style and adequate for our needs. The pool area was pleasant with the only downside being the... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Customer service was brilliant, staff were very knowledgeable and helped us out greatly on what to do on a rainy day. The accommodation was great, clean and equipt with near enough everything you need. The pool was good and overall well located with a frequent shuttle into town.

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Broadstairs, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here in February 2015 for five nights. The house we stayed in was clean and had all the facilities that we required. The staff were welcoming and very helpful during our stay. The location is not ideal if you do not have a car. Once we hired a car from the fantastic local Paradise Car hire (the lovely... More 

Was this review helpful? Yes
RendezvousResort, General Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Good Morning Margaret Q, Thanks for your review. Its wonderful to hear you enjoyed your stay with us and Port Douglas. We have in the last couple of weeks arranged for our guests to be able to Hire cars direct. We have one on sight at all times We look forward to welcoming you back sometime soon! Kindest regards, The... More 

Cairns, Australia
Top Contributor
72 reviews 72 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 22, 2015

The location is on the left side of the main road leading into town, which generally makes it the wrong side as the beach is on the other side. Not ideal as one can't just walk out and go for a stroll on the beach. Location aside...the premises are looked after grounds whise. The pool is nice and large and... More 

Was this review helpful? Yes 1
RendezvousResort, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi Zullli, Thank you for your feedback. We have taken on board your comment on our Restaurant, we are looking at ways to make it more inviting. Yes I agree our pool areas and ground are a lovely place to relax around. Thanks again for taking the time to review. Warmest Regards Chris Serjeant , Manager More 

Melbourne
Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 17, 2015

Got a good deal on 4 nights here which included breakfast in the rate. The villa was nice, but not young child friendly. If I had of known the floor plan I probably would have booked elsewhere as we had to carry our 14 month old up and down the stairs, and use furniture as a safety gate so he... More 

Was this review helpful? Yes 1
Roisin M, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi HIpblonde, Thanks for providing your feedback. It is interesting to hear you did not find the villas suitable for young children; we host a large number of families with young children, and as a result, we have cots, highchairs, strollers and stair gates available for hire. I will look into why these may not have been offered to you... More 

Cairns, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

I travelled to Port Douglas for NYE with some friends and was bitten all over my back by bed bugs. I called the hotel directly to give them the opportunity to apologize and rectify the problem. I was told that the manager wasn't available but would call me back... Still waiting! Extremely disappointed as I frequent Port Douglas often and... More 

Was this review helpful? Yes 2
Roisin M, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi Fiona M, Apologies for the lack of communication on our part, I have contacted directly today in regards to your stay at your resort. Warmest Regards The Team at Rendezvous More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2015

Air Con was faulty and fell on deaf ears when reported, room was invested with small ants. Staff were really unhelpful. Wouldn't recommend it. We cheeked out early and traveled on to your next hotel in Sydney cost a bit of money but I couldn't stay another night

Was this review helpful? Yes 2
Roisin M, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi Rickyyea, Thanks for your review; it is disappointing to hear your stay was not up to your expectations. If your faulty A/C was reported it is certainly not usual for our team not to follow up - I will investigate with our Maintenance department why this was missed. Small ants are a very common occurrence in this area at... More 

Mission Beach, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2015

we had only a few days here and boy did it rain. the staff were very helpful and what could have been a rainy day indoors became a lovely day in the daintree rainforest. we walked into the town centre along the beach. that was very nice too.

Was this review helpful? Yes 3
Roisin M, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi Slainte S, Thanks for your great feedback! Our team are more than happy to offer advice on activities for all weather conditions; the region is glorious when it rains and the Daintree Rainforest is at it's best at this time! We thrilled to hear you got the most from your trip to Port Douglas and we hope to welcome... More 

Greater Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 8, 2015

Great and helpful youg staff trying to do there best. Villa we stayed in was in need of good cleaning and painting. Cannot recommend eating in restaurant food was of poor quality and badly prepared Two young waitresses spent time apologising to all the six tables occupied with the standard "We will let chief know sorry" WIFI only works in... More 

Was this review helpful? Yes 1
Roisin M, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi Terry H, Thank you for your review; it's disappointing to hear you did not enjoy your overall experience at our resort, in particular your dining experience. Our chefs are always willing to accept feedback from customers and will if possible try to rectify any issues brought to their attention. I appreciate your kind words regarding our hardworking floor staff;... More 

Cairns Region, Australia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2015

we had a most enjoyable stay here at rendezvous. it was a pleasure to find that breakfast was included. the setting was lovely and the breakfast chef was most helpful with our gluten free needs.the pools were very child freindly, thanks to all, we will be back

Was this review helpful? Yes 3
RendezvousResort, Manager at Rendezvous Reef Resort Port Douglas, responded to this review

Hi Geremy S Thanks for your review. Its wonderful to hear you enjoyed your stay and especially our breakfast! We look forward to welcoming you back sometime soon! Kindest regards, The Team at Rendezvous! More 

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