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Club Tropical Resort

CNR. WHARF & MACROSSAN STREETS, Port Douglas, Queensland 4877, Australia
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Club Tropical Resort
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136 Reviews from our TripAdvisor Community

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Ferryside, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wonderful help from front desk, organised and advised in trips....very friendly and went out of their way. The place is worn however and not very clean. Bed very comfortable and clean and seemed to be relatively new but bedroom/lounge area needed a good dusting. Bathroom needed modernising and painting. We took our rubbish to the bin in the downstairs car... More 

Helpful?
Thank 1952jane
New York City, New York
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights, the front desk manager was nice and helped us with our bookings. The room was clean and spacious and it covered all of our needs. The pool is really cool, can't complain about that. The location is also central. Other than that, it's a "serf serviced" property, which means you have NO service, not... More 

Helpful?
Thank Sonia P
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Brilliant apartments for families. We stayed in the 2 bedroom apartment & it was very spacious & clean. The apartments have an outdoor kitchen on the balcony which is also brilliant. The service was second to none when John was around - he just couldn't do enough for us. Location is perfect & pool/spa nice. The only downside is that... More 

Helpful?
Thank Danielle M
Trip A, Guest Relations Manager at Club Tropical Resort, responded to this review

Dear Danielle Thank you for your review of Club Tropical, we are glad to read that you enjoyed your stay with us. We have also made sure that John has seen your kind comments about his service during you stay. As you mentioned we do offer a mid stay service for all bookings shorter than 7 nights as the property... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015 via mobile

The warmest welcoming I've ever had from anywhere in the world. Amazing huge room, great kitchen on verandah, all spotlessly clean. Magnificent view. Fabulous sauna, spa & pool. Walk to everything. Now if I could just live here ☺

Helpful?
1 Thank Tracee R
Trip A, Guest Relations Manager at Club Tropical Resort, responded to this review

Dear Tracee R Thanks so much for your very kind review of Club Tropical Resort, we are so happy to hear that you enjoyed your stay with us, it was certainly a pleasure looking after you during your stay. We hope to be able to welcome you back to the resort in the future. Thanks Club Tropical Resort Management More 

Adelaide
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed December 29, 2015 via mobile

For the price we paid we were most disappointed. We are a couple who has travelled extensively all over the world, (especially over the past 2 years) and have stayed in many types of accommodation, ranging from modest 3 star lodgings to luxurious, lavish 5 star resorts. I have also written and published many reviews. I will start by listing... More 

Helpful?
Thank Louise B
Trip A, Guest Relations Manager at Club Tropical Resort, responded to this review

Dear Louise B We are shocked and saddened to read your review of Club Tropical Resort. We thank you for taking the time to mention the positive points of your stay and are upset to read the negative points. We have investigated these points you raised and would like to ensure you that this is not to our high standards.... More 

Travelers are raving about these Port Douglas hotels

Melbourne, Australia
Level Contributor
1 review
4 of 5 stars Reviewed December 17, 2015

We loved our stay here and would definitely come again. The staff and the accommodation were just as expected and all our needs were met to the highest of standards. We celebrated our wedding day there, as we eloped to the spectacular Port Douglas where we had originally met. Would highly recommend staying in this great resort.. but make sure... More 

Helpful?
Thank Liipic
Trip A, Guest Relations Manager at Club Tropical Resort, responded to this review

Dear Liipic Thank you for taking the time to review Club Tropical Resort and congratulations on your recent wedding. We are so happy to hear that you enjoyed your stay with us and will take home some happy memories. Regarding your mention of the WiFi this is certainly something that is being investigated further by the owners committee. We certainly... More 

Brisbane, Australia
Level Contributor
6 reviews
2 of 5 stars Reviewed November 24, 2015 via mobile

Location is wonderful. Close to the Sunday market and lots of restaurants. The guy who greets us initially was wonderful and helpful. When we asked the next day about both rooms (5 of us travelling together) didn't have face washers he changed...he did give them to us but didn't like it. Nothing dries here so the one towel they give... More 

Helpful?
Thank KeinaK
Club T, Public Relations Manager at Club Tropical Resort, responded to this review

Dear KeinaK Firstly thank you for your time in reviewing Club Tropical resort. We are glad you enjoyed the location of the resort and that our staff greeted you with a warm welcome. It is a shame to read that you felt that the rest of your stay was not what you expected. As a self contained apartment we offer... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 25, 2015 via mobile

Enjoyed staying here! Very close to everything, can walk every where.staff very helpful with questions/ booking activities. Rooms were clean and had everything we needed! Pool and sauna was good, but the spa was getting renovated. We will be back.

Helpful?
Thank Bree H
Cairns
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 17, 2015

Been going to Club Tropical on and off for 20 years. It's starting to look tired, lots of leaks from the pond into the garage area. Ponds don't have fish any more and it appears they are under maintenance. Room was good, one of the older rooms but spacious and comfortable. The kitchenette is excellent love the dishwasher and the... More 

Helpful?
Thank psyfly
HCMC
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed October 16, 2015

We stayed regularly at Club Trop. when it was new. Loved it. That was years ago. Recent stay was a shock. We booked through a private owner and the apartment was fine. The hotel was shadow of its former self. The word tropical in the name used to mean tropical. White building green shutters and masses of bougainvillaea. Now the... More 

Helpful?
Thank blondehcmc
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