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Port Douglas

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Port Douglas Sands Resort


Cnr Mahogany And Port Douglas | (formerly Quest Port Douglas Resort), Port Douglas 4871, Australia
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Best fare found from San Francisco to Cairns: $1,282

Reviews you can trust

77% Recommend
4.0 of 5 stars 22 reviews
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By trip type
All (22)
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[ Date ] [ Rating ]
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3 of 5 stars
tss26   4 contributions
Christchurch, New Zealand
Dec 29, 2009 New

We spent three nights in an apartment here. It had a kitchen / living room, two bedrooms, a balcony and a bathroom. It appeared to have been largely unchanged from the early 90's, but was clean and in good condition. The kitchen was not quite up to the standard of other apartments I've stayed at recently. It had no granite... more

A little gem
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5 of 5 stars
Toorak_9   1 contribution
Port Douglas QLD
Dec 23, 2009 | Trip type: Family

We had a week at this lovely resort in late Sep/early October and found it to be a real little gem. The staff couldn't do enough for us, they were so friendly and the resort gardens & pool were immaculately kept. We had a 2 bedroom refurbished apartment which was lovely. It's a 10 minute walk into town but there... more

Management response from
ChillyPortDouglas, Manager

The team of Port Douglas Sands want to thank you very much for your very much appreciated feedback especially after receiving a fairly negative review just prior to your posting.. We are so pleased you found our resort and its services as a lovely tropical North Queensland experience and very much look forward to welcoming you and your guests back...

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2 of 5 stars
mightyduck123   1 contribution
melbourne
Nov 27, 2009 | Trip type: Couples

how this resort gets a 4 star rating is beyond me. Appliances, and furniture are as old as my ansectors, and clearly not acceptable. The furniture, have bugs and are filled with spider webs, and the overall conditon of the unit was extremely poor. Location, and the pool are great, really nice setting. The biggest down fall was the level... more

Management response from
ChillyPortDouglas, Manager

I regret that this guest didn’t speak to me about his room problem or about the other problems he seemingly had whilst he was here. I do however, take comfort knowing that there are other guest reviews on this site, which show far differing opinions of our property and our customer service. The comments about our reception hours are unfortunately...

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4 of 5 stars
PortSydney   5 contributions
Sydney
Oct 30, 2009 | Trip type: Couples

Arriving at this Resort we immediately felt welcomed with the warm, friendly atmosphere. The lush tropical gardens are a credit and the sparkling pool sets off the scene. The Resort offers good location, good rates and our 2 bedroom room overlooking the pool was modern, clean, comfortable and well kept. To relax by the pool for breakfast was a good... more

Great Stay
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5 of 5 stars
Wicki   94 contributions
Bavaria
Oct 29, 2009 | Trip type: Family

Our small travel group from Germany, 2 families with 3 teenies, stayed at the Sands Resort in August. We really had a great time there. Both of our families got a 2-bedroom-appartment. Really fantastic. Very beautiful and well kept with lots of space. Bathroom, kitchen just perfect. Balcony wonderful. We enjoyed the free breakfast every morning sitting outside near the... more

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4 of 5 stars
Justin072   1 contribution
Melbourne
Aug 22, 2009 | Trip type: Family
1
person found this review helpful

We just came back from 6 days at this hotel and it was excellent. Breakfast by the pool every morning as a highlight. The hardest part was getting the kids to eat before they went for a swim. Service was also great with assistance with travel bookings for visiting the reef and at breaky time where they were really welcoming... more

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3 of 5 stars
aclpjm   1 contribution
Brisbane, QLD, Australia
Jul 25, 2009

Our stay at Sands was generally good. The room was well priced compared to other accommodation in Port Douglas (we received the QLD 150yr 'anniversary' offer). The resort has been upgraded and the furnishings and apartment were all generally fine. The dishwasher in our unit was the loudest I have ever heard, but it did work. The fridge was new.... more

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5 of 5 stars
millsyEssex   1 contribution
Essex
Jul 22, 2009 | Trip type: Family

This was our second visit to this lovely place, our first visit was six years ago when it was the Quest and since then there have been many improvements. We found the staff very freindly and attentive at all times providing excellent service. When faults such as light bulb blowing it was fixed within 5 minutes. Our unit was very... more

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2 of 5 stars
GaryWasHere   2 contributions
Adelaide
Jul 19, 2009 | Trip type: Family

The location, pool (unheated) and gardens are very good. During the day, the resort is nice and good for families. However, I cannot understand why this resort is worth 4 stars. The interior of the room (2 bedrm) looked tired and the beds were below average. The breakfast is not worth the name and certainly wouldn't last you until lunch... more

Management response from
ChillyPortDouglas, Manager

This guest who left his apartment in an absolutely disgraceful state, stayed in the same room that is displayed on our website and brochure and is the exact same room that AAA Tourism inspected for our four star rating. After reading this review, I wish I had taken photos of the room after he left - I don't think he...

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5 of 5 stars
MelbourneRicho   1 contribution
melbourne
Jul 16, 2009 | Trip type: Family
1
person found this review helpful

We stayed for a week and had a great time. Sands is in ideal location, nice 15 minute walk from Macrossan Street.. Also close to beach - you access via public walkway through the beautiful Port Douglas Mirage resort. which is directly across the road from Sands. We stayed on Port Douglas last year also. We paid more and got... more

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Port Douglas Sands Resort Address

Cnr Mahogany And Port Douglas | (formerly Quest Port Douglas Resort), Port Douglas 4871, Australia