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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,652 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Mirage Port Douglas Resort
See the most recent reviews
Brisbane, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 26, 2012

This resort is amazing considering it is now 35 years old, it has a better look and feel than many of the newer hotels we have stayed. The room was large and very comfortable with excellent views over the pools to the magnificent gardens. Situated directly on the beach, for those who prefer it to laying around one of the... More 

Was this review helpful? Yes
Management response:

Dear Ted1037, Many thanks for your wonderful review of your recent stay at The Sheraton Mirage Resort Port Douglas. It is great to hear you thoroughly enjoyed your stay! Thank you for your great comments on the views from your room, we have a great team who maintain our tropical gardens to keep them looking great. It is also nice... More 

Sydney, Australia
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 26, 2012

Nicely situated with great lagoons and pools. Direct access to Four Mile Beach is a real winner. Certainly tired and dated but refurb coming soon like many other resorts in the Sheraton family. Like any hotel, buffet breakfast is a bun-fight so get in early if you can. Good variety of food but the coffee DEFINITELY needs some attention. As... More 

Was this review helpful? Yes
Management response:

Dear hollywoodau, Many thanks for your review of your recent stay at The Sheraton Mirage Resort Port Douglas. Your feedback is invaluable to the resort, and I’m glad you got to utilize our direct beach access which is a wonderful asset to the resort. I’m sorry that you felt overwhelmed by the conference at the resort – while we are... More 

Gold Coast
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 24, 2012

I recently spent 3 days at this alleged 5 star resort and can say it was not anything like it claims to be. At first glance it looks good and the grounds are very impressive but sadly that is where it ends. The service is of a poor standard and most of the staff i encountered from wait staff to... More 

Was this review helpful? Yes
Management response:

Dear Mike123, Thank you for taking the time to review your recent stay at The Sheraton Mirage Port Douglas, and may I please extend my sincere apologies to you for what sounds like a very different type of stay than that we are accustomed to providing. I find your review quite alarming, and it does sadden me to think you... More 

Hobart, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 24, 2012

We had a lovely time here but finding the hotel and then our room was no easy task in the dark. They might consider a better lit entrance and signage? Not sure if there is a way to get rid of the smell probably from years of allowing smoking around the non-smoking wing before, but we needed some time to... More 

Was this review helpful? Yes
Management response:

Dear Nicole_Hobart, Many thanks for taking the time to review your stay at The Sheraton Mirage Port Douglas, it is great to hear you had a lovely time here with us. Thank you for your feedback regarding your stay, I will make sure your comments regarding the tennis courts reach our country club to ensure that they follow up with... More 

Sydney, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 23, 2012

In mid June 2012 we spent a week at the Sheraton Mirage at Port Douglas.It is a beautiful comfortable and very friendly place to visit. We had a top floor Mirage Garden Room with a large balcony which looked out across a rock pool to the golf course. It is so quiet at night you can sleep very comfortably and... More 

Was this review helpful? Yes 2
Management response:

Dear Babyduck_10, Thank you for your review of your recent stay with us here at The Sheraton Mirage Port Douglas. Hearing what a lovely time you had is wonderful, and we cannot wait to welcome you back. Our location is ideal for guests who are wanting to both spend some time at our relaxing lagoons, but also spend some time... More 

Ballarat, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 20, 2012

Just had 10 wonderful days at Sheraton Mirage Port Douglas,and although this grand resort is a little tired in spots [I was told it is getting a $120 mil spruce up soon] it offers a lot of pluses,the grounds & lawns are beautifully kept, large rooms, and very helpful & cheerful staff,we will certainly be returning in the future.

Was this review helpful? Yes
SMPDPR, Antony Roberts - Duty Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Digger503, Many thanks for your recent review on your stay at The Sheraton Mirage Port Douglas. It is great to hear that you enjoyed your stay here with us and are looking forward to returning. Thank you for your kind comments on our staff at the resort. We are very proud of the team here at The Sheraton Mirage... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 19, 2012

I stayed at the Sheraton for my birthday with my parents & boyfriend this summer. The pool view double rooms are very big with a private sitting area. The bathroom is all marble with a huge spa bath. The room was a little bit outdated but still lovely for the price we payed. If only it had a balcony to... More 

Was this review helpful? Yes 1
SMPDPR, Antony Roberts at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Touring4fun, Thank you very much for your lovely review on your recent stay at The Sheraton Mirage Port Douglas. It is great to hear that you and your family enjoyed your time here, in what sounds like a very relaxing stay. Thank you for your kind note on our Deluxe Lagoon view room, the large spa baths are a... More 

Boston, Massachusetts
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 18, 2012

Pros: -Immediate access to spectacular 4-mile beach (although no lounge chairs, wait staff service, etc on beach) -Friendly and very helpful concierge -Discount on golf course for hotel guests Cons: -Shuttle in to town (which is not walking distance) is $4 each way and only runs every half hour -No wireless internet in room (what year are they living in?)... More 

Was this review helpful? Yes
SMPDPR, Antony Roberts - Duty Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear M30001, Many thanks for taking the time to review your recent stay at The Sheraton Mirage Resort Port Douglas. I am pleased to hear that you enjoyed many of the unique and spectacular features of our resort, such as our direct beach access and over 5.5 acres of swimmable lagoons. It is also great to hear that our concierge... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 16, 2012

Staff extremely rude, and rooms are very dated. Must of got their 5 star rating in 1987.

Was this review helpful? Yes 2
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear TarziJane Thank you for the gift of feedback, albeit brief via mobile and I apologise for your stay and any inconvenience this has caused you. As your review remains anonymous and without any detail we would welcome if you could contact us at the hotel directly, regarding the review, so we may personally follow up; alternatively we have sent... More 

Travelers are raving about these Port Douglas hotels

Melbourne, Australia
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 15, 2012

The Port Douglas Sheraton Mirage is still one of the best resorts in far north Queensland. Set right on magnificent four-mile beach from one side, the golf course on the other and the tropical gardens and vegetation all around, it is quite beautiful. Yes, it is a little tired and could do with some updating - principally cosmetic. But if... More 

Was this review helpful? Yes
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear gnomeaz Thank you for your generous review and team are thrilled to see you enjoyed your stay with us. We appreciate your compliments of our service and facilities and we'll keep you updated with our refurbishment plans. Gnomeaz, as you mentioned we do have some great rates online via our web / home page (just click on the above... More 

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