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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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1 Week only: From $160
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Mirage Port Douglas Resort
See the most recent reviews
New York City
Contributor
18 reviews 18 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 26, 2012

Resort was very empty for the three nights we were there, so it's hard to gauge what this place would be like in full-swing. Overall we had a nice stay -- the grounds are beautifully landscaped and the pools are gorgeous. The rooms themselves, though totally adequate in terms of amenities, are dated (think 1980s/Golden Girls). The front desk staff... More 

Was this review helpful? Yes 1
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello AndrewintheHK Thank you for your review and for supporting Port Douglas, Queensland in our green season and I am thrilled you enjoyed your room upgrade due to your Gold SPG status. It was pleasing to read that you had a nice stay and you found the landscapes and grounds beautiful and the pools gorgeous. We also appreciate your scores... More 

Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 25, 2012

This hotel is very outdated and unkept. Found Port Douglas to be a quite charming town and unfortunately our visit was marred by our dealings with this hotel. Had planned to stay four nights but was able to change flights and leave in three. Made the best of our visit to the area by staying away from the resort all... More 

Was this review helpful? Yes 1
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Don C As per your previous feedback and communication to us, thank you for further expressing your thoughts from your shortened stay with us via online. I do regret that you felt compelled to do this. Whilst I note your feedback on the above review, as spoken on check out and numerous correspondence with the team here the circumstances... More 

Leeds, United Kingdom
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 25, 2012

This resort reflects badly on the Sheraton brand where you would usually expect a high standard. The nine salt water lagoons were the only plus side during our week long stay recently. The resort is in bad need of refurbishment, even a lick of paint and a general tidy up would make a big improvement as you are left with... More 

Was this review helpful? Yes 2
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Gundogjh Thank you for noting positive aspects of your stay in your review, the 14 lagoons pools, our location and the impressive Lobby. I was of course disappointed to learn that we failed to meet your expectations in relation to the physical aspects of the hotel, whilst I am not able to change the appearance of the hotel at... More 

Tampa, Florida
Top Contributor
116 reviews 116 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 20, 2012

We had a wonderful experience at this hotel during our trip in January 2012. The staff was very helpful and ungraded us upon check-in (I am SPG Gold). As this was an award stay, the value was excellent. I would not pay $300+/night for this hotel as it is slightly outdated. The decor is very Miami Beach circa 1960s. The... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Jessica R Thank you for your valued review from your recent stay. We certainly appreciate your thoughts being one of our value SPG Gold members. Your wonderful feedback on our staff, service by the pools and grounds was great to read; thank you. Please do contact us via the above email hotel link for your next stay and we’d... More 

Brisbane, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 19, 2012

It was one of those typical totally unplanned, need to-get-away-for- a-few-days type of trip which pops up every so often in our high-octane, stressful lives in Brisbane. A couple of reviews we have read implied that the Sheraton Mirage had seen better days but given the short notice from my boss aka husband, we booked ourselves in for a week... More 

Was this review helpful? Yes 3
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello JTindale Thank you for taking the time to post your feedback on your recent stay with us. We are thrilled to read that you had a great stay with us and a wonderful time in Port Douglas. We are looking forward to welcoming you back one day and wish you many more great experiences and memories with us and... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 19, 2012

We stayed 3 nights at the Sheraton and we enjoyed our stay in Port Douglas and at the Sheraton. The location of the hotel is pretty good (15 minute walk to Port Douglas on 4 Mile Beach) or you can catch the shuttle into Port Douglas ($7 per person for a return trip). The lagoon pools are really nice and... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Brannri Thank you for taking the time to review our resort and pleased you enjoyed our location and pools and appreciate your scores on the sleep quality and cleanliness. Brannri, as raised in previous responses, while this is not a new hotel and I cannot change the decor at present we are currently working with our new owners on... More 

Sydney,Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 19, 2012

Our family of four, (incl. 2 boys, 7 and 3), enjoyed seven nights last December in one of the two bedroom villas. The villa itself was wonderfully appointed (brand new kitchen appliances, full laundry, comfortable and stylish furnishings etc), clean and more than big enough to provide room for two very boisterous boys to keep out of trouble. The beautiful... More 

Was this review helpful? Yes 1
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello iliketofly Thank you for posting your kind feedback online from your recent stay in one of our beautifully appointed Villas. I was thrilled to see your very high scores on the sleep quality, Villa guest rooms, cleanliness and service at the resort; thank you. The team are here assisting in anyway possible our guests and I am very proud... More 

sydney
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 17, 2012

We stayed at the Sheraton Mirage for 3 nights for our wedding anniversary. Having seen the pictures on the website, we were super excited to be staying here, as they looked really amazing. Well, the grounds were amazing. The pool was gorgeous. But it stopped there. Our room was AWFUL! It smelt really bad. All we could smell was an... More 

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Misssyd, Thank you taking the time the time to pass on your thoughts online after you stay last November and for the great feedback you have provided. We appreciate your kind comments on the pools and grounds and glad you found them gorgeous. This level of detail with the matters raised is important for us so we know exactly... More 

Galway
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 12, 2012

We had a fabulous 5-day stay here in December. The lagoon pools are amazing and very well kept, essential when the beach is unsafe to swim in due to box jellyfish (when in season). The stroll to the main hotel is full of tropical wildlife, a treat before breakfast every morning. Recommend balcony room overlooking a lagoon. Decor needs revamping... More 

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello ShandyGalway Thank you for your review on Tripadvisor and so pleased that you found our pools fabulous and you had a great holiday. I do note your feedback and appreciate this for our follow up. The resort is currently underway with its planning of a major refurbishment and we are looking forward to some wonderful changes. We hope we... More 

Palm Beach, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2012

Stay here for the pools. The rooms are fine, clean and comfortable and quite spacious. The food was terrible and terribly expensive, even with the "20% discount" so don't even bother and go into town instead. But the pools are fantastic to laze around and soak in. It's also right on the beach so it's great to take morning walks... More 

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

. Dear Sunseequer Thank you for taking the time to pass on your thoughts from your stay in October last year. I was pleased to read you found our rooms clean, spacious and comfortable. Our prices are in line with other resorts in Port Douglas and noting we are on 147 hectares of tropical gardens and lagoon pools that need... More 

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