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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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1,611 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Mirage Port Douglas Resort
See the most recent reviews
Melbourne, Australia
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 15, 2012

The Port Douglas Sheraton Mirage is still one of the best resorts in far north Queensland. Set right on magnificent four-mile beach from one side, the golf course on the other and the tropical gardens and vegetation all around, it is quite beautiful. Yes, it is a little tired and could do with some updating - principally cosmetic. But if... More 

Was this review helpful? Yes
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear gnomeaz Thank you for your generous review and team are thrilled to see you enjoyed your stay with us. We appreciate your compliments of our service and facilities and we'll keep you updated with our refurbishment plans. Gnomeaz, as you mentioned we do have some great rates online via our web / home page (just click on the above... More 

Cairns, Queensland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 13, 2012

We stayed here for a night and although the hotel is a bit dated as previous reviews have pointed out, it was still quite nice. The swimming pools are up there with the best that I have seen anywhere, and direct access to the beach is great. Now for the not so good bit, breakfast was not included in our... More 

Was this review helpful? Yes 1
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Heath_was_here Thank you for your review and taking the time to place online. I was pleased to read that you enjoyed the pools and found the resort nice and the convenient direct access to Four Mile Beach. Thank you for your feedback on our breakfast pricing; our full hot breakfast buffet (more likened to a brunch being a resort... More 

Australia
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 12, 2012

A resort hotel with a great reputation, a big WOW factor, amidst beautiful surroundings but on this occasion let down by a few quite unexpected shortcomings. The young international staff are most obliging, pleasant and smiling.

Was this review helpful? Yes 1
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Mick35 Thank you for taking the time to review our resort from your recent stay. It was wonderful of you to mention the wow factor of the resort, beautiful gardens, Villas, our friendly team and our buggy service being convenient. Your high scores on our location, sleep quality and guest rooms are much appreciated; thank you. The review does... More 

Townsville
Level Contributor
7 reviews
2 of 5 stars Reviewed June 12, 2012

Some staff were friendly, front desk, but bartender needs a course in customer service and timeliness. Hardly anyone in the place, coffee took 20 min and was burnt and not friendly or helpful at all. Rooms were clean and neat. TV Fox satellite was rubbish. Gym couldn't work out in due to mildew smell. And what a tragedy to the... More 

Was this review helpful? Yes
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear RDH H Thank you for taking the time to review our resort after your recent stay with us. We were pleased to note your high scores on the cleanliness of the resort and appreciate your comments on the cleanliness and neatness of the guest rooms. I note your feedback on the friendliness of the front desk staff, thank you.... More 

Travelers are raving about these Port Douglas hotels

Cairns, Australia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 10, 2012 via mobile

The Sheraton Mirage is located at one of the pristine places in Australia to stay. Perfect in winter for an escape from the cold, the temperature during may June and July is amazing. The hotel, while getting a bit old, is still something to behold with an amazing pool and beach system surrounding the rooms. Magnificent place for a afternoon... More 

Was this review helpful? Yes
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear George L Thank you for taking the time to post your feedback online from your stay here at the Sheraton Mirage Port Douglas. I was so pleased to read that you enjoyed the pools and a stroll around the grounds and your kind comments are appreciated; thank you. George L, please contact us via the above email hotel link... More 

Melbourne, Australia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 7, 2012

given the sheraton brand and the money you paid, we were expecting more. This hotel strongly needs refurbishment, the staff was kind by the way.but the hotel was so outdated,

Was this review helpful? Yes 1
SMPDPR, Lachlan Walker General Manager at the Sheraton Mirage Port Douglas at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Samuel S Thank you for posting your review online from your recent stay at the Sheraton Mirage Port Douglas. I appreciate your comments on the team and will share this with them. As mentioned in my previous responses the resort is underway with its planning of the refurbishment and do note your concerns and will share this with our... More 

St. Catharines, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 3, 2012

We recently spent 10 days at the Sheraton. The furnishings are dated but the hotel staff were helpful and very pleasant. Soni at the front desk and Karen(travel) were always pleasant and helpful. It would be nice if there was a complimentary coffee/tea area in the lobby. The 1/2 day Safari with Odyssey Bound Touring is a hidden gem! Personalized... More 

Was this review helpful? Yes
Management response:

DEar JenniferH Thank you for taking the time to post your review on Tripadvisor. We certainly value your wonderful feedback and so pleased that Karen and Soni assited you and enjoyed the facilities at the resort. Should your travels bring you back from Canada, please do reach out to us via the above link. Warm regards Lachlan Walker General Manager More 

Irvine, California
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed June 2, 2012

We just spent three nights at the Sheraton in Port Douglas. Pros: 1. The hotel has direct beach access 2. The nicest people work here (we missed Sharon when we left) 3. There is a shuttle that takes you around town and to the Port Douglas Wildlife Habitat (a must-do) that picks up in front of the hotel every half... More 

Was this review helpful? Yes 4
SMPDPR, Lachlan Walker, General Manager at the Sheraton Mirage Port Douglas at Sheraton Mirage Port Douglas Resort, responded to this review

Dear et0607 Thank you for taking the time to post your review on Tripadvisor from your recent stay at the Sheraton Mirage Port Douglas. Your feedback is much appreciated and I am pleased to read that you enjoyed our unique location with direct beach access, our associates being the “nicest people” and the town shuttle. Your comments on our pools... More 

Brisbane, Australia
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 31, 2012

Purchased a package which included tickets to a local event (Port Douglas Carnivale/Sheraton Longest Lunch). The Sheraton failed to get us tickets to their own event. We were told twice that the tickets were being sent to our room - but never arrived. Have contacted them - but still no response. The dinner in their restuarant was terrible - the... More 

Was this review helpful? Yes 3
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Stuart K Thank you for taking the time to further express your concerns from your stay at the Sheraton Mirage Port Douglas via Tripadvisor. Further to our previous correspondence from the team and also myself please accept our apologies for the miscommunication regarding the tickets for the Longest Lunch. This is certainly unacceptable on behalf of my front desk... More 

Mumbai, Maharashtra, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 30, 2012

It was so nice and quaint here. We stayed in a normal room, but the villas looked gorgeous. Step out of the hotel straight onto a pristine beach. Even though it was raining, it was nice.

Was this review helpful? Yes 2
SMPDPR, Lachlan Walker General Manager at the Sheraton Mirage Port Douglas at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Trupti_Teeny Thank you for taking the time to post your review on Tripadvisor. We certainly value your wonderful feedback and so pleased you enjoyed the facilities at the resort and the beautiful Four Mile Beach. Should your travels bring you back from Mumbai, please do reach out to us via the above link. Warm regards Lachlan More 

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