We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Mirage Port Douglas Resort

4.5 of 5 Port Douglas Road, Port Douglas, Queensland 4877, Australia
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Mirage Port Douglas Resort
Professional photos View all
Browse nearby
Sheraton Mirage Port Douglas Resort
Write a Review

1,507 reviews from our community

Traveler rating
    449
    515
    321
    140
    82
See reviews for
413
660
40
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1507)
  • Mar-May only
    (287)
  • Jun-Aug only
    (440)
  • Sep-Nov only
    (435)
  • Dec-Feb only
    (345)
All months
There are newer reviews for Sheraton Mirage Port Douglas Resort
See the most recent reviews
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 14, 2012

we stayed from 5/512 to 8/5/12,when we checked in,we were informed that we would have to pay $25 a night for a crib,[no mention of this anywhere when booking] managed to get this down to $25 for entire stay, on our first night our airconditioner grill leaked,whilst we asleep,& went all through our sons food,[11 months old] so had to... More 

Was this review helpful? Yes 3
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear lmm0676 Thank you for taking the time to write your constructive review on your stay. I am genuinely sorry to learn that you were disappointed with your time with us and that you have left with less than positive memories of your time here. Please be assured that we have discussed your feedback with the team and I do... More 

Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 10, 2012

The decor may still be in the 80's but overall I loved this place. Great pools. Friendly staff. clean rooms.

Was this review helpful? Yes 1
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear VerityMcD1 Thank you for taking the time to post your feedback online from your stay here at the Sheraton Mirage Port Douglas. I was so pleased to read that you loved the hotel, enjoyed the pools and your compliments on our cleanliness and friendly staff; thank you. VerityMcD1, please contact us via the above email hotel link when planning... More 

Contributor
16 reviews 16 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed May 10, 2012 via mobile

We stayed for 5 nights on a wotif special deal, as it seems from discussion with other guests, nearly everyone else staying there did too. This in itself should be a warning sign, if much of your clientele in peak holiday season in a destination such as port Douglas is made up of people who are there because they 'got... More 

Was this review helpful? Yes 2
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Claraf , Thank you for taking the time to review our resort. While I am pleased to hear that you enjoyed our location, the lovely gardens and pools, I do regret that your overall stay with us did not meet your expectations and I wish to apologise for this. As mentioned in previous responses, while this is not a... More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 8, 2012

Stayed with a friend for 2 nights in April. We got a really cheap rate to stay here and were aware that the property is quite old so werent expecting anything too amazing. We really only booked it for the pool area and because we had a car to get into town. We enjoyed ourselves and felt very well looked... More 

Was this review helpful? Yes 3
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Ryanna We were delighted to read that you enjoyed yourselves and felt well looked after, lots of parking, great pools and fabulous customer service; thank you. I do note your feedback and thank you for passing on this. Whilst Lagoons may have been closed on the night you arrived Il Pescatore was open and additionally there are tables and... More 

Cairns, Australia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 8, 2012

Dont stay here, or if you do make sure you either know hoteling inside out or are prepared to read the fine print on EVERYTHING. When we checked in everything seemed quite nice. We read about an offer whereby they dont clean your room for a $15/day credit/voucher that you can redeem on drinks or food. When we tried to... More 

Was this review helpful? Yes 3
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Rob H Thank for taking the time to pass on your valued feedback from your recent stay with us at the Sheraton Mirage Port Douglas. I note you were pleased with everything on check in however was disappointed to read that you were very dissatisfied with our pricing and as a local guest we certainly appreciate your support of... More 

Sydney, Australia
Top Contributor
2,644 reviews 2,644 reviews
217 hotel reviews
1,200 helpful votes 1,200 helpful votes
3 of 5 stars Reviewed May 7, 2012

We've been coming here for over 20 years and the vestiges of its once greatness are still here - I still like the layout and feel very relaxed when I arrive - I love the myriad of pools that you can wander to within minutes of your room. Unfortunately there are so many little annoying things - individually perhaps not... More 

Was this review helpful? Yes 5
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear RonWamberal Thank you for taking the time to post your thoughts online from your stay here at the Sheraton Mirage Port Douglas. I was sorry to hear that a number of occurrences during your stay detracted from you enjoying your time with us, particularly as you have been staying with us for many years. As mentioned in previous reviews... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 6, 2012

Hi Readers, So having booked this hotel for my Father my 8 year old daughter and myself it didn’t take long to figure out this place needs some tender loving care. Aside from the fantastic swimming pool (largest in the Southern Hemisphere, we’re told) it really didn’t live up to expectations. While the rooms were clean and the hotel staff... More 

Was this review helpful? Yes 1
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Bellamycmr Thank you for taking the time to review our resort and posting your thoughts online from your recent stay. We appreciate your kind comments on the pools, the resorts location, cleanliness and the staff accommodating; thank you. I have however noted the feedback provided on the food & beverage discount card, the mini bar and the surface around... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 29, 2012 via mobile

I stayed for 2 nights, that was enough, the place has been let to run into the ground!!!! The smell, the mould, the unhelpful staff that just ignore you, its such a shame, this resort could have such great potential!!!! The management is terrible and simply does not seem to care!

Was this review helpful? Yes 5
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Highy Thank you for choosing to stay here at Sheraton Mirage Port Douglas, and for your TripAdvisor review; albeit brief. As your review remains anonymous it is difficult for us to follow up your concerns, though I was pleased to see you found the location ideal. Whilst we very much value and appreciate the gift of feedback, it is... More 

Danville, California
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 28, 2012

Although comfortable, it is in desperate need of refurbishing. The rooms were clean and spacious but everything is old. The exterior and interior needs paint and carpets replaced. It was raining so didn't use the pool. The pool looked beautiful and didn't appear to need the same level of upgrade as the buildings. Great to have a coin operated laundromat... More 

Was this review helpful? Yes 2
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Awareness-Hope-Cure Thank you for your review and for the gift of feedback. I was sorry to read of the disappointments with food & beverage at the resort especially your Vodka Martinis. I will discuss your comments with the team and do appreciate this. It was pleasing to know you found our rooms comfortable, clean and spacious and the facilities... More 

Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 28, 2012

We just spent 5 nights in mid April - still off season up here. This was our 7th trip in about 10 years. I had read TA reports before we booked and I had wondered what had happened to our old girl. After our visit we are pleased to report - nothing. However after reading some reports I thought I... More 

Was this review helpful? Yes 2
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Peter W Thank you for supporting far North Queensland and the Sheraton Mirage Port Douglas. I was pleased to read that you enjoyed your time with us and the numerous positive feedback. We note the comments on the décor and this will be addressed in the future refurbishment program. We’ll reach out to you via Tripadvisor to gather for... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Mirage Port Douglas Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Cheap Tickets, Hotels.com, Agoda, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Mirage Port Douglas Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#7 Spa Hotel in Port Douglas
#11 On the Beach Hotel in Port Douglas
#24 Luxury Hotel in Port Douglas

586 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (540)
Viewed
Pool/beach area (124)
Viewed
Hotel & grounds (101)
Viewed
Room/suite (91)
Viewed
View from room (20)
Viewed
Bathroom (25)
Viewed
Dining (14)
Viewed
Family/play areas (3)
Viewed
Business center/function rooms (3)
Viewed
Other (159)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (6)
Viewed
Dining (5)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (1)
Viewed
Bathroom (1)
Viewed
Room/suite (1)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay