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All 46 Port Douglas hotels

Sheraton Mirage Port Douglas Resort

4.5 of 5 Hotel   |   Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
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Ranked #33 of 46 Hotels in Port Douglas
A recent review
5 of 5 stars Reviewed November 27, 2011
Jjshipo
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1,398 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Mirage Port Douglas Resort
See the most recent reviews
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2011 via mobile

My husband and i are staysing here right now and we both are having the most amazing holiday. The staff are friendly and go out of their way to help and assist you. The food is amazing, especially breakfast! The lagoon pools are spotlessly clean and look stunningly beautiful! The grounds are amazing! The rooms are comfortable, clean and the... More

Was this review helpful? Yes
AndrewMourelle, Reservations Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Jjshipo, Thank you for your wonderful feedback regarding your current stay with us. I am delighted that you are both having a great time enjoying the resort. Thank you for warm comments regarding the food, lagoons, grounds and most importantly our associates. You will be pleased to know that we are currently working with our new owners on refurbishment... More

melbourne
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2011

We made a spontaneous booking and stayed for two nights and it was a real treat. I was somewhat concerned after reading the reviews that the hotel would be in disrepair and badly maintained, this was not the case. We booked a superior lagoon room ($270 per night) and were thrilled with the room size, it's ground floor location and... More

Was this review helpful? Yes
SMPDPR, Front Office Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Simlor, Thank you for taking the time to post your comments on tripadvisor. We are so glad that you chose the Sheraton Mirage Port Douglas for your recent “spontaneous” getaway. Thank you for your kind comments on the Superior Lagoon rooms, they certainly are a favourite when staying at the resort. The outlook, extra space, ground floor convenience and... More

Melbourne, Australia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed November 26, 2011

This is a wonderful property with plenty to offer families or conference groups. It has spectacular pools, or lagoons, that surround all the rooms. If you want to get away from the crowds there is a piece of lagoon hidden away somewhere that fits the bill. Lovely design and gardens. Unfortunately this property needs and internal reno. The rooms are... More

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AndrewMourelle, Reservations Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Luapdrareve, Thank you for taking the time to post your comments from your recent stay at the resort, we definately appreciate your feedback. I am delighted that you enjoyed your time with us in September 2011. In addition it is lovely to read your comments regarding our associate in the Daintree Bar , the lagoons and grounds. You will... More

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 24, 2011 via mobile

You have to have a little chuckle when you walk in and see the original carpet and sofas from the 80's. Apart from that, this resort is fantastic and I will stay there again next time and actually changed my booking from overseas to Cairns in February. The rooms are huge, clean and modern. The pool is the star of... More

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Thesunsetsgc Thank you for choosing to stay at the Sheraton Mirage Port Douglas and for passing on your wonderful feedback. We were so please to read that you found your room huge, clean and modern, and you enjoyed the Pina Coladas. Thesunsetsgc do contact us for your next stay via the above email-hotel link and we’ll ensure you are... More

Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 24, 2011

I'm a frequent business traveller - and, by my own admission, a really demanding hotel guest. I read all of the reviews of the Sheraton Mirage before booking a 12 night holiday there with my wife earlier this month. The reviews seemed negative - and focussed on tired decor and various service issues. We had 12 wonderful days - and... More

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Peter N Thank you for taking the time to pass on your feedback and for supporting the far north Queensland destination of Port Douglas. I was very pleased to read that you enjoyed your stay and glad to see you had a relaxing 12 days. The feedback relating to lunch is noted and I will discuss this with our... More

Brisbane
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 23, 2011

I had read all the remarks about the hotel being outdated before I booked. However, I got such a good deal through wotif, I thought I'd give it a go. I was very disappointed when I saw the room we were staying in. I would say 1970's. No balcony either. We were on the second floor and after a hard... More

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello BrisbaneV We appreciate you taking the time to pass on your feedback via Tripadvisor, thank you. It was great to see you found the bed comfortable and the sleep quality excellent during your stay. The high scores on location, service with our staff being helpful and the cleanliness of the resort is valued and I will certainly pass this... More

Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 23, 2011

We stayed for 4 nights from 11 November after taking advantage of a $165/ night special with breakfast and half price dinner. Despite booking a King bed room direct with the hotel we were given the keys to room 4204 – a damp smelling room with 2 double beds, loose bed head and old pillows ingrained with a mildew smell.... More

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Zahra99 Thank you for placing your thoughts online after your recent stay and for supporting the destination of far north Queensland. I was very pleased to read that you were able to take advantage of one of our 6 hour sale packages that we have available periodically and you enjoyed the pools, breakfast and quality of food. I do... More

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 21, 2011 via mobile

Yes, the resort is in desperate need of a renovation but in all seriousness, if this resort was renovated most people wouldn't be able to afford it. At least the resort in its current state allows the average Jo Blo to get a taste of decadence and exclusivity provided largely by one of the best pool lagoon systems in the... More

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Allofass Thank you for your review on Tripadvisor and so pleased that you enjoyed our location, pools and you found the resort has an air of grace and it was a pleasant experience staying with us. We appreciate your scores on our cleanliness. The planning of our refurbishment is underway and the resort in currently installing the renowned Sheraton... More

Brisbane, Australia
Top Contributor
75 reviews 75 reviews
37 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed November 19, 2011 via mobile

This hotel was once splenid. That was in the 80s. This hotel.is now worn, dated and tired. Its in a serious need of millions spending on it. The pool is great,.but the rooms are old,worm and damo smelling. Its sure past its prime. Lots of better places to stay.

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Tree1234, thanks for placing your thought online, I am pleased you enjoyed the pools and location. The resort is currently underway with its planning of refurbishment however in the meantime we have upgraded all the TVs to flat screens, digital channels and we are currently underway with installation of the renowned Sheraton Sweet Sleeper Beds. Tree1234, thank you again... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2011

I stayed here a little while ago. Although comfortable the rooms are now looking a bit dated and tired, the pools and gardens and great but you need a car to get into PD.. The restaurant food is very good

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Jasper436, Thank you for your feedback from your stay in December 2010 and so pleased you enjoyed the pools & gardens and found the food very good. Since December last year we have made a number of changes; new flat screen TVs, digital upgrade and the ongoing installation of the renowned Sheraton Sweet Sleeper Beds. Do contact us again... More

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Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton

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