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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,555 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Mirage Port Douglas Resort
See the most recent reviews
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 24, 2011

You have to have a little chuckle when you walk in and see the original carpet and sofas from the 80's. Apart from that, this resort is fantastic and I will stay there again next time and actually changed my booking from overseas to Cairns in February. The rooms are huge, clean and modern. The pool is the star of... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Thesunsetsgc Thank you for choosing to stay at the Sheraton Mirage Port Douglas and for passing on your wonderful feedback. We were so please to read that you found your room huge, clean and modern, and you enjoyed the Pina Coladas. Thesunsetsgc do contact us for your next stay via the above email-hotel link and we’ll ensure you are... More 

Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 24, 2011

I'm a frequent business traveller - and, by my own admission, a really demanding hotel guest. I read all of the reviews of the Sheraton Mirage before booking a 12 night holiday there with my wife earlier this month. The reviews seemed negative - and focussed on tired decor and various service issues. We had 12 wonderful days - and... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Peter N Thank you for taking the time to pass on your feedback and for supporting the far north Queensland destination of Port Douglas. I was very pleased to read that you enjoyed your stay and glad to see you had a relaxing 12 days. The feedback relating to lunch is noted and I will discuss this with our... More 

Brisbane
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 23, 2011

I had read all the remarks about the hotel being outdated before I booked. However, I got such a good deal through wotif, I thought I'd give it a go. I was very disappointed when I saw the room we were staying in. I would say 1970's. No balcony either. We were on the second floor and after a hard... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello BrisbaneV We appreciate you taking the time to pass on your feedback via Tripadvisor, thank you. It was great to see you found the bed comfortable and the sleep quality excellent during your stay. The high scores on location, service with our staff being helpful and the cleanliness of the resort is valued and I will certainly pass this... More 

Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 23, 2011

We stayed for 4 nights from 11 November after taking advantage of a $165/ night special with breakfast and half price dinner. Despite booking a King bed room direct with the hotel we were given the keys to room 4204 – a damp smelling room with 2 double beds, loose bed head and old pillows ingrained with a mildew smell.... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Zahra99 Thank you for placing your thoughts online after your recent stay and for supporting the destination of far north Queensland. I was very pleased to read that you were able to take advantage of one of our 6 hour sale packages that we have available periodically and you enjoyed the pools, breakfast and quality of food. I do... More 

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 21, 2011

Yes, the resort is in desperate need of a renovation but in all seriousness, if this resort was renovated most people wouldn't be able to afford it. At least the resort in its current state allows the average Jo Blo to get a taste of decadence and exclusivity provided largely by one of the best pool lagoon systems in the... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Allofass Thank you for your review on Tripadvisor and so pleased that you enjoyed our location, pools and you found the resort has an air of grace and it was a pleasant experience staying with us. We appreciate your scores on our cleanliness. The planning of our refurbishment is underway and the resort in currently installing the renowned Sheraton... More 

Brisbane, Australia
Top Contributor
76 reviews 76 reviews
38 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed November 19, 2011

This hotel was once splenid. That was in the 80s. This hotel.is now worn, dated and tired. Its in a serious need of millions spending on it. The pool is great,.but the rooms are old,worm and damo smelling. Its sure past its prime. Lots of better places to stay.

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Tree1234, thanks for placing your thought online, I am pleased you enjoyed the pools and location. The resort is currently underway with its planning of refurbishment however in the meantime we have upgraded all the TVs to flat screens, digital channels and we are currently underway with installation of the renowned Sheraton Sweet Sleeper Beds. Tree1234, thank you again... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 18, 2011

I stayed here a little while ago. Although comfortable the rooms are now looking a bit dated and tired, the pools and gardens and great but you need a car to get into PD.. The restaurant food is very good

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello Jasper436, Thank you for your feedback from your stay in December 2010 and so pleased you enjoyed the pools & gardens and found the food very good. Since December last year we have made a number of changes; new flat screen TVs, digital upgrade and the ongoing installation of the renowned Sheraton Sweet Sleeper Beds. Do contact us again... More 

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed November 17, 2011

Much more than disappointing and spoiling the start of a well earned rest. Arrived 7th Nov for 7 nights. Described in one page Advert. in Syd. newspaper as 5 star by 'My Qld Holiday'. A friend advised it was far from a standard we would expect. Prior to booking I called this hotel advising them I was a 'Starwood Preferred... More 

Was this review helpful? Yes 3
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Ken A, Thank you for taking the time to review the hotel and for your feedback. I do note your kind comments on our great restaurant staff and location of the resort right on Four Mile Beach; thank you. The MyQLD Holiday offer has been very popular and we have seen many happy guests and regret this occasion. Ken... More 

Sydney, Australia
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 16, 2011

3 of us spent 7 nights & had an absolute ball We booked a deal through My Qld Holiday with heaps of extras included . Weather was perfect. Our first requirements from our accommodation are cleanliness & a comfortable bed full marks for that. The room was spacious & comfortable with a magnificent view of the lagoon The gardens &... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear boothcam Thank you for passing on your feedback from your MYQLD Holiday and so pleased that you enjoyed your time and are supporting the far north Queensland businesses; thank you. It was kind of you to mention the team here, the cleanliness of the resort and the other facilities. Bootcam, do contact Annie or myself directly to make your... More 

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 13, 2011

We were so exicited prior to our visit,there are a lot of positives,close to the beach,big foyer,but it ended here. The Hotel is very outdated and needs to be repainted and modernised asap. Our biggest gripe is the poor lighting at night and the lack of signage. We got lost on our first nite after returning to the Hotel following... More 

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SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hello DavidIreland_8, Thank you for posting your thoughts online from your recent stay here at the Sheraton Mirage Port Douglas. I appreciate that you have mentioned our great location, beach and large foyer, thank you. It was disappointing that you felt the resort was a let down and I am very sorry that this is your impression and regret that... More 

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