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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,652 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greater Adelaide, Australia
1 review
2 of 5 stars Reviewed 3 days ago NEW

We arrived early asked if we could have early checkin it ended up being 10 minutes early!upon entering our room we opened the patio door and were met with the noise of building works right next door and the sight Of building works also.i asked to be moved and was told that it would be the next day .our replacement... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The best hotel in Port. Located on the beach and with easy access to town. Amazing lagoons and swim up bar located across the resort. Yes the decor is a little dated, but it's a quality resort with good restaurants.

Was this review helpful? Yes 3
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

The rooms where fine big and comfortable. A little dated but if you travel to the tropical north of Australia and you are staying in the room, then you are doing it wrong. The breakfast is costly but good. If you can pay for it as a packet then that is you best bet. Now for the location, it is... More 

Was this review helpful? Yes 3
Greater Sydney, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Just got back from 5 days at Mirage. We'd been hoping to go there since 1989 when we were planning our honeymoon (couldn't afford it back then), it didn't dissappoint. Sure we've been to newer, fancier places since, but this was fab. The property is in excellent condition, the staff were great, breakfast buffet was on par with Hayman Is.... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Greg C, Thank you for taking the time to share your feedback on your stay at Sheraton Mirage Port Douglas Resort. It is always pleasing to read such comments and it is wonderful to hear that you’ve enjoyed your holiday. We hope to welcome you back again one day soon. Kind Regards, Steve Molnar General Manager More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a great time at the resort. The breakfast buffet was fabulous. The room was comfortable and clean and the cleaning daily was efficient. The kids loved the pool - really great that we could swim right outside our room. We had bought our own beach towels but the hotel does provide them. Would have liked somewhere to hang... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Michelle M, Thank you for your feedback on your recent visit. Your appreciation of the breakfast buffet, lagoon pools and guest rooms are most welcome. We look forward to welcoming you back again when next in the region. Kind Regards, Steve Molnar General Manager More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Just arrived after staying at the Pullman international in Cairns & thought we would come back to the Sheraton after staying here approximately 20 years ago. We have only been here a few hours & found that our accommadation block is in a extremely poor condition- exterior paint peeling & dirty , verandah chairs rusty & dirty, tiled floor ground... More 

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Cheryl W, Thank you for taking the time to share your feedback. Should you return to the region I would welcome the opportunity to update you on the revitalisation project currently underway and hope you will take that opportunity to also experience the new rooms. Kind Regards, Steve Molnar General Manager More 

Travelers are raving about these Port Douglas hotels

Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes, some of it is a little dated, but work is beginning. Our room was spacious and clean. Without fail, the staff were overwhelmingly obliging, I wish I had taken note of their names. No was never an answer. The pool and lagoon area are still beautiful and four mile beach makes for a great walk. Although there is a... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Brishelen, Thank you for taking the time to share your feedback. Your comments on the guest rooms, lagoon pools and resort staff are most welcome and will be shared with the teams. We look forward to welcoming you back again one day very soon Kind Regards, Steve Molnar General Manager More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I'd heard mixed reports about the Sheraton Mirage and was a little worried about choosing this as our accommodation. But... I was sooooo happy we DID choose the Sheraton Mirage Port Douglas. Yes it's a little dated but they're working on that! We stayed in a 3BR villa and it was absolutely fantastic. It backed onto the golf course so... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Tanyac, Thank you for sharing your comments after your stay at Sheraton Mirage Port Douglas Resort. Feedback on the villa accommodation, staff, location and dining options are appreciated and it is pleasing to hear such comments. We hope to welcome you back again one day soon. Kind Regards, Steve Molnar General Manager More 

Melbourne, Australia
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night in a garden view room with my family. It was their first time staying at here but my third visit, and I was keen to show them the place I would consider one of my favourite hotels in Australia. Yes, the rooms are very dated - the rooms feature cane bedheads and furniture and pink basins... More 

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Ros L, Thank you for taking the time to share your feedback after your recent stay at Sheraton Mirage Port Douglas Resort. Your appreciation of the resort grounds, guest rooms and resort facilities is most welcome and we look forward to welcoming you back for another holiday one day very soon. Kind Regards, Steve Molnar General Manager More 

Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Spent 4 days on business/conference. Found room 6116 large but all of the decor requiring an update as it was like living in the early ninty's. Getting from room to reception in excess of 10 mins. Nothing in mini bar apart from water, and white and red wine. If you want them to bring drinks to room be prepared for... More 

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Layne_12, Thank you for taking the time to share your comments after your visit to Sheraton Mirage Port Douglas Resort. Feedback on your dining experience is welcomed as we regularly review our offerings with similar products to ensure value for money. We hope that you will return in the future to try out the new rooms and I would... More 

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