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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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1 Week only: From $160
Best prices for: 1 room 1 guest
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,540 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The setting, property and buildings are exceptional. The numerous pools are relaxing and the surrounding foliage lush and beautiful. The lobby and common areas are very large, and well appointed. The rooms and their accommodations are outdated and need an upgrade to match their surroundings. The hotel was not very busy during our visit and we found that there is... More 

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Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We bought a package through My Holidays that included flights,transfers,breakfast,$250 Dinner Credit,2 for 1 booze etc. This just before the peak Easter season so the hotel must have been wanting to increase occupancy to cover some costs in the slow season. The scare of the cyclone scared many away and we almost had the place to ourselves (only 20% occupancy).... More 

Was this review helpful? Yes 2
southern highlands
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We bought a deal online. Although the resort does needs some updating the pools are outstanding and seriously how much time do you spend in your room? The staff are probably some of the best we've dealt with. Super helpful and willing to go that extra mile for you. There isn't any entertainment in the evenings but the $5 shuttle... More 

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I just stayed a night to celebrate a family birthday and booked thinking it would be memorable. It was memorable for the out dated rooms and poor resort features such as the dirty pool. I kept being told that it would be renovated next year. I paid this year and expected better for the money. Go across the road to... More 

Was this review helpful? Yes 2
South Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are so friendly and will go out of their way to help you. I checked in on my birthday, was upgraded and sent a bottle of champers. The grounds are beautiful. A truly magical experience! Highly recommend snorkelling (with the Calypso team) and the rainforest tour.

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Melissa W, Thank you for taking the time to share your feedback after your recent visit to Sheraton Mirage Port Douglas Resort. Your appreciation of the grounds and the team at the resort is most welcome. We recognise and trust you had a wonderful Birthday and look forward to welcoming you back again one day soon. Kind Regards, Steve... More 

Greater Cincinnati
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here 2 nights in late January... the Aussie summer just ended so the hotel (and town) were deserted. A bit of a mix-up with my reservation but in true Sheraton style they provided excellent customer service to fix the error. The grounds of the resort are gorgeous. There's a beautiful beach, though you can't swim in the ocean due... More 

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi NMP007, Thank you for sharing your comments on your visit to Sheraton Mirage Port Douglas Resort. It is wonderful to hear that you thoroughly enjoyed your stay and enjoyed your encounters with the Australian wildlife. We look forward to welcoming you back again when next in the region. Kind Regards, Steve Molnar General Manager More 

Yungaburra, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Take advantage of great savings. We just spent weekend at an incredible low price. Staff were marvelos and a room upgrade was most unexpected. Fantastic value. Spoil yourselves while the prices a re low.

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Debbiew W, Thank you for taking the time to share your feedback after your recent visit to Sheraton Mirage Port Douglas. We are always delighted to hear that we have met or exceeded the expectations of our guests and delighted to know that you enjoyed your stay. We look forward to your next visit to Port Douglas in the... More 

Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My son and I stayed at the Sheraton in late December 2014. We arrived very late in the evening and we were so well taken care of by the Duty Manager Matt. He was chock full of information and he was extremely pleasant. He was able to give us some very good information about trips to the GBR and he... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi KeydetParents, Thank you for taking the time to share your comments on your stay at Sheraton Mirage Port Douglas Resort. Your feedback regarding Matt , your welcome experience and breakfast buffet are extremely pleasing and will be shared with the team. We look forward to welcoming you back to the resort again one day soon. Kind Regards, Steve Molnar... More 

Kiev, Ukraine
Top Contributor
873 reviews 873 reviews
304 hotel reviews
1,295 helpful votes 1,295 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place looks like the retirement castle my grandmother lived in, white/green/gold. I guess it was build in the 70's and never got a general renovation. That it'll get one soon didn't help our holiday. In addition we think a renovation will not help, you've to pull it down and build it new. - one of the light switched in... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi HONkiev, Thank you for sharing your feedback on your recent visit to Sheraton Mirage Port Douglas Resort. We do value your feedback and I am concerned your stay fell short of your expectations on this occasion. Your comments will be shared so that areas are highlighted where we may be able to improve for our guests. You may be... More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton came highly recommended. The lagoon style pools with sand bottoms are wonderful. The swim up bar has potential but is no Thailand. The drinks need a large improvement, served in a cheap plastic cup and lacking "cocktail" flare. I wouldn't recommend eating the food at the bar $27 for a dry burger, but it is nice to have... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Happycamper4wd, Thank you for sharing your feedback after your recent visit to Sheraton Mirage Port Douglas Resort. Your feedback on the resort grounds, staff and lagoon pools is most welcome. Should you return to the region we would welcome the opportunity to provide you with updates on resort refurbishment plans. Hope to welcome you back again one day soon.... More 

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