We stayed here in May 2012 for two nights for our honeymoon. The service we received when booking was exceptional, they were extremely helpful and upgraded us to a smoking room (as requested) for no extra charge. We were given a bottle of wine, a Bvlgari gift pack for the bride and a congratulatory card from the General Manager! Have...
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Although still a few signs of cost-cutting in some areas this is a terrific resort. We have been here several times and had a great visit in May 2012. Although it was fairly quiet except at weekend (due to the downturn in tourism in the Cairns area) it worked well and we would go back. Understand there are plans in...
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Sheraton Mirage was once a stunning resort in a beautiful part of the world. These days it's a sad, tired and run down place. We had a relaxing time by the pool, after wandering around meandering paths completely lost for about half an hour. We were there in a quiet time of the year but the restaurants were completely empty,...
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Dear Jpaps
Thank you for your valued feedback and I was pleased to read that you enjoyed the grounds of the resort and Villas and found most of our team friendly. As mentioned in my previous responses the resort is underway with its planning of the refurbishment and do note your concerns and will share this with our owners. Whist...
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My husband and I stayed here in May 2011 and enjoyed our time so much that we returned once aagain this year with our son and his wife. We find the hotel lagoons and gardens lovely and we just enjoyed wandering through the rainforest gardens and along the beach which is in such close proximity. Where we were staying none...
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Reviewed May 28, 2011
Dear Alcal2
Thank you for taking the time to review the resort from your return stay with your family and so pleased that you enjoyed your time with us. The team will be thrilled to hear you found the facilities and grounds lovely and meals excellent.
Alcal2, do contact us via the above email hotel link to make your next...
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We recently stayed at the Sheraton Mirage in Port Douglas we booked for 7 nights in a Lagoon view room in 1021. The room was comfortable & the Staff friendly. The Lagoons are well maintained & Four Mile Beach is a hop skip & a jump away. I would recommend this Resort to Family & Friends
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Hello Veronica P
Thank you for your very gracious review of our resort and facilities and so pleased to read you found the room comfortable, Lagoons well maintained and our staff friendly.
Please contact us again via the above email hotel link to make you next reservation as we would be very pleased to handle personally.
Best wishes
Lachlan
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My wife and i stayed at the Sheraton for 10 days mid May and concur with many of the comments about this hotel . The Sheraton now starting to show its age and is looking a bit old and tired. Sorry but a flashy new flat screen tv in the room does not constitute an upgrade. Money would have been...
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Dear Chinamac
Thank you for staying here at the Sheraton Mirage Port Douglas, supporting far north Queensland and for taking the time to post your review. It is very disappointing to read you feel the way you do particularly as a regular guest of the Mirage. The new Flat screen televisions and the ongoing replacement of the renowned Sheraton Sweet...
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As part of a delegation atending a conference with representation from all over the globe, this stay was disappointing. On arrival the MD of our company and his wife were sent to a villa that had not been serviced and was "very dirty", and on my arrival checkin took over 15 minutes in the queue.
I had to wait each...
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Dear Adam R
Thank you for reaching out to us via Tripadvisor and I was most concerned to learn that we failed to meet your expectations. Whilst your review remains anonymous we have tried to investigate your feedback specifically identify yourself and discuss with the departments concerned to prevent a reoccurrence in the future. I have also taken the opportunity...
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A lush green property with sparkling blue lagoons in between create just the perfect ambience you need when you are on your honeymoon. You could spend your day here relaxing by the pool side or simply taking a long walk along the property's private beach. Comfortable and spacious rooms and friendly staff make the stay at the resort a complete...
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Dear ReyaArora
Congratulations! Thank you for taking the time to review the resort and pass on your gracious feedback and the team here are thrilled to hear you enjoyed your Honeymoon at the Sheraton Mirage Port Douglas.
ReyaArora, we hope to welcome you back for your first anniversary and wish you all the best for the future.
Warm regards
Lachlan
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I have read some mixed reviews of the resort before we booked up 6 nights stay at the Sheraton Mirage. My husband had some fond memories of the resort when he was a humble backpacker so we decided to go with an open mind and we were not disappointed.
* The resort is HUGE with lagoons, tropical gardens and golf...
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Hello Echo C
Thank you for your feedback and for taking the time to post such a detailed review on the resort.
We are grateful when our guests take the time to share their views and offer such positive comments as well as areas to improve; the gift of feedback for myself and the team.
Echo C, again thank you...
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Recently stayed at the Sheraton Mirage in Port Douglas. I agree with other reviewers that the decor is dated and the hotel could use a makeover. We stayed in a lagoon view room (5109). The room was large and comfortable however the air conditioning whilst functioning well did tend to smell to the point where we did not use it....
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Dear BJFowler,
Many thanks for your kind comments regarding your recent stay, and we are delighted to know that you enjoyed your stay and will be returning. We take great pride in our wonderful staff who are paramount to ensuring our valued guests do thoroughly enjoy their stay, and I will ensure your kind comments are passed through the team....
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