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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,617 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Simply amazing! Cannot fault anything, worth every cent. The scenery is beautiful and clean, staff are friendly, the beach is clean warm and crystal clear. Highly recommended, i am looking forward to another stay at the end of the year.

Was this review helpful? Yes
Ladera Ranch, California
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed here in between stops for a single night. Loved the layout of the villa with the full kitchen. Great pool area with a sandy beach. This place will be great after its renovation is complete. Terrific staff that went out of their way to accommodate us.

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Beachbound275, Thank you for sharing your comments after your recent stay. Your feedback on the accommodation, lagoon pools and service is very welcome and it is pleasing to know you enjoyed your stay. We look forward to welcoming you back again one day soon. Kind Regards, Steve Molnar General Manager More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed at the Sheraton Mirage a few weeks ago and were extremely disappointed. The rooms were ok but had no balcony. The "hot" breakfast food was dry, like it had been sitting there for hours. But what astounded us the most was the cost of food. There was only 1 restaurant open the entire time we were there (unless... More 

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Amanda N, Thank you for taking the time to share your feedback after a recent stay. We appreciate the dining experience feedback which will be shared with the team as we regularly review our offerings with similar products to ensure value for money. Your comments on guest rooms and staff are most welcome and will be shared accordingly. Should... More 

Travelers are raving about these Port Douglas hotels

Sydney, New South Wales, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As the signs around the resort say "please excuse our appearance". The Mirage, as noted by the other reviews, is waiting for a desperately needed facelift. Having said that, our room was spacious, clean and quiet with a lovely outlook over some of the massive pool area. We enjoyed our stay but had to get over the shock of the... More 

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Cath H, Thank you for taking the time to share your comments after your visit. Comments on guest rooms, service and lagoon pools are most welcome as is feedback on your dining experience which will be shared with the team for review. We hope to welcome you back again when next in Port Douglas. Kind Regards, Steve Molnar General... More 

Melbourne, Australia
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I couldn't be more praising of a resort if you paid me! This was a superb experience in every way. From the moment we checked in (actually before check in - special thank you to Anne in Guest Services for her assistance) we were treated like returning VIPs. Taken to our room by a delightful porter who ensured we knew... More 

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Monica P, Thank you for taking the time to share your comments after your recent visit to Sheraton Mirage Port Douglas Resort. It is always pleasing to read such feedback that you thoroughly enjoyed your stay and please be assured your comments will be shared with the team accordingly. We look forward to welcoming you back again one day... More 

Sydney, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for 3 nights with the kids. They are doing work to revamp the hotel and I suspect it will be lovely once complete but it was very dated and a little bit shabby. The service we received was good and the grounds and pool were good. If you want a sun lounger get out before lunch time as... More 

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Victoria K, Thank you for your feedback on your recent stay at Sheraton Mirage Port Douglas. Your comments on the resort, lagoon pools and service is very pleasing and we hope to welcome you back again when next in the region. Kind Regards, Steve Molnar General Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a fantastic day by the lovely lagoon pools & swim-up Ocean Bar pool while other family did a Daintree day trip not suitable for 9yr old. A day pass (obtain from pool bar) is excellent value, includes lunch. Great staff, service, food and location.

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Melissa B, Thank you for taking the time to share your comments after your visit. It is pleasing to hear you thoroughly enjoyed your time spent relaxing by the lagoon pools and taking advantage of the facilities. We hope to welcome you back again very soon. Kind Regards, Steve Molnar General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

When I booked this hotel I knew what to expect, very dated rooms and a resort badly in need of a renovation. This renovation has commenced with no disruptions to guests at this time. But it is service that makes a 5 star hotel, and this resort is still one of the best. Poolside service was excellent (despite being the... More 

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Simlb, Thank you for sharing your comments after your recent visit. We appreciate your feedback and are delighted to know you enjoyed your holiday and took full advantage of the resort facilities. It is wonderful to hear the staff added to your positive holiday experience and this will be shared with the teams. We look forward to your next... More 

New york
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Not as luxurious as the mirage on the Gold Coast but our deluxe garden room was very spacious with a view over one of the back pools. The room was a fair walk from the lobby, restaurant and main pool and often confusing about which way to go. I would ask for a room closer to the lobby next time.... More 

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Kerrie57, Thank you for sharing your feedback on your stay. Comments on guest rooms and lagoon pools are most welcome as is feedback on dining offerings as we regularly review with similar products to ensure value for money. We hope to welcome you back again one day soon when next in the region. Kind Regards, Steve Molnar General Manager More 

Chicago
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great 3 nights at the Sheraton Mirage. Yes, the decor is the same as when we were there in 1999, but the rooms are still spacious, with a large soaking tub. We could see one of the rooms below ours already had some of the new decor, so I'm optimistic the refurbishment will make it look great.... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Tex888, Thank you for taking the time to share your feedback on your recent stay at Sheraton Mirage Port Douglas Resort. It is pleasing to know that you thoroughly enjoyed your relaxing stay and comments on the lagoon pools and direct beach access to Four Mile Beach are most welcome. We look forward to your future return visit so... More 

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