We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 46 Port Douglas hotels

Sheraton Mirage Port Douglas Resort

4.5 of 5 Hotel   |   Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
Hotel website
Hotel deals
Hotel amenities
Special Price
50% off room rate
Save Saved
You added Sheraton Mirage Port Douglas Resort to your Saves list
Sheraton Mirage Port Douglas Resort
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
66%
Ranked #32 of 46 hotels in Port Douglas
A recent review
4 of 5 stars reviewed 2 days ago
KarateCronulla Sydney, Australia
Write a Review

1,245 people have reviewed this hotel

Traveler rating
    386
    418
    258
    114
    69
See reviews for
346
557
30
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The positives: great location, wonderful amenities - including the swimming pools, comfortable rooms - although a little tired, excellent restaurants - especially the high quality breakfast buffet, and all with pleasant, professional service. The negatives - reception asserting, at the time of payment, that it can't separate hotel costs from Accor discounted food costs, i.e. no discount (you assume that... More

Was this review helpful? Yes
Sydney, Australia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We were a bit wary having read some of the negative reviews on trip advisor but all in all it is a great place to base yourself. Yes some of the hotel rooms are a bit dated but they are large, very clean and comfortable. The pools are absolutely great and the ocean is within yards. The walk along the... More

Was this review helpful? Yes
Bendigo, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hubby took me here for surprise 60th bday this week. Yes, it is tired and décor is dated but we found it to be clean and staff (espec Sharon) very helpful and pools amazing. Buffet breakkie yummy and plentiful. "Peskies" restaurant yummy but a bit expensive but great views. Garden lovely but need new plant out as pot plants were... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Save your money never have I ever stayed somewhere that's disgusting. A referb should be done before anyone can stay there. This place would of been fantastic twenty years ago. But not now. We were greeted with at reception with oh hi. Oops there's something wrong with the room. Wow fantastic service for a "5 star" resort. While the duty... More

Was this review helpful? Yes 1
Lachlan W, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear John l, Thank you for your detailed feedback regarding your recent stay with us. This is not typical of the experience our guests have been accustom to, even under these circumstances. The safety of our guests is our highest priority and I trust you arrived home safe and well. My apologies for not being available to talk you to... More

Appleton, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The pools are huge, warm and great for kids. The room is very outdated and the moldy smell is awful. The service at the pool bar is pretty bad. One man doing waiter service and bar tender makes it difficult to get a drink. It could be spectacular if they would update and up keep it. Everything is very expensive... More

Was this review helpful? Yes 1
Lachlan W, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear jsfromwi, Thank you for your review on TripAdvisor. We are pleased you and your 8-year old enjoyed our lagoon pools and we value your feedback. We are very appreciative when we hear from our guests on how we went, or may improve. We are looking forward to welcoming you back to our resort sometime soon. Kind regards, Steve Molnar... More

Sydney, Australia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The iconic Sheraton Mirage in Port Douglas was opened in 1988 and while it still has that certain "something" which makes it a beautiful retreat, no-one can deny it's in need of some refurbishment. The owners are on record as saying "The original design is good, the layout is good, so we don't need to knock it all down. We... More

Was this review helpful? Yes
Lachlan W, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Tony S, Thank you for your review on TripAdvisor. I am delighted you enjoyed your holiday at the Sheraton Mirage Port Douglas Resort and we are looking forward to welcoming you back to the resort soon. Kind regards, Steve Molnar General Manager More

Dudley, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We always say it the people staff that can make your stay or break it, the staff were very good, however the hotel needs a lot of work throughout, it’s a shame because the surroundings it’s in are beautiful, the room we were allocated was a good size but it smelt of damp so we asked for another room which... More

Was this review helpful? Yes 3
Lachlan W, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear cyflane, Thank you for posting your review on TripAdvisor. Your appreciation of our team and surroundings is most welcome. Feedback is important to us and we always appreciate when we hear from our guests on how we went, or may improve. Please be assured your comments will be shared with the team and we are looking forward to welcoming... More

Maidstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel itself is surrounded by a beautiful pool, which has its own small sand banks. Sun loungers are placed around for the perfect beach experience. If it is the season to swim in the actual sea...then the real beach is just the otherwise of the palm tree perimeter. The cocktail swim up pool bar and nearby sauna are particularly... More

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear L N, Thank you for your positive review regarding your recent stay at our resort. I will share your review with the team, and we are looking forward to welcoming you back to our resort sometime soon. Kind regards, Steve Molnar General Manager More

Auckland Central, New Zealand
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I have stayed in many Starwood property's and each has it own charm and quirks. We were checked in by the assistant manager Matt who was extremely helpful getting us the right room and took us there in a buggy. The room was big, with a little balcony in good standard, with minimal guest amenity supply,s The... More

Was this review helpful? Yes
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Herman3, Thank you for posting your review on Tripadvisor. We are delighted to read your appreciation of our resort grounds, rooms and team. Please be assured your constructive and positive comments will be shared with the team and we are looking forward to welcoming you back to our resort sometime soon. Kind regards, Steve Molnar General Manager More

Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Myself and my wife booked this holiday knowing that the reviews for it were,nt great but the package we got was excellent with reef tours and food and beverage credit included.Upon our arrival checkin was smooth as this is their quiet season so no big crowds and our lugage was taken to the room via a porter so all good... More

Was this review helpful? Yes 4
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Gazmac67, Thank you for posting your review on TripAdvisor. I was pleased to read that you had a great time overall. I do however apologise for any miscommunication regarding you dining account and for any inconvenience caused. The resort always strives to ensure guest comfort and exceeding expectations. Please be assured that your comments have been noted and discussed... More

Been to Sheraton Mirage Port Douglas Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Mirage Port Douglas Resort

Also Known As:
Sheraton Mirage Port Douglas Hotel
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Address: Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Port Douglas
#12 Romantic Hotel in Port Douglas
#25 Luxury Hotel in Port Douglas
#25 Family Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Official Description (provided by the hotel):
Beachfront Resort with guest rooms and private villas on Four Mile beach, convenient to Great Barrier Reef, Daintree Rainforest & deep-sea fishing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Expedia, Agoda, Orbitz, Booking.com, Travelocity, Cheap Tickets, Tingo, TripOnline SA, HotelTravel.com, Otel, Hotels.com and Venere so you can book your Sheraton Mirage Port Douglas Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Mirage Port Douglas Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.