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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,596 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Irvine, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

During a South Pacific adventure last month, the Great Barrier Reef was on our list and as an SPG member the Sheraton was our choice hotel. While the hotel is a bit older, the grounds are well kept and you really can't beat the access to beautiful 4 mile beach. The staff is fantastic from the moment you arrive and... More 

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Sydney Australia
Top Contributor
106 reviews 106 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel has beautiful grounds and gardens and is located on the beach. Probably as well sited as any accommodation in Pt Douglas. Short drive into town. They have just started the renovations which is good to see. The current rooms need some updates but the affordability is good and the location and pools make up for it. Meals are... More 

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Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I enjoyed our week stay here, we had a large sized room with comfy bed and great bathroom. The pools are beautiful and well kept and the grounds are beautiful. There needs to be better lighting around the resort at night. Also we didn't eat once at the hotel as prices were crazy, we chose to go... More 

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Sunshine Coast, Queensland, Australia
Top Contributor
74 reviews 74 reviews
37 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Sheraton Mirage at Port Douglas is looking a bit tired after its nearly 30 years service. It was well ahead of its time when first built, and is still magnificent in many ways. The reception area is beautiful; and the pools are still pristine and excellent. Our room was large, as was the last one we stayed in, a... More 

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Belmont, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We thoroughly enjoyed a week of relaxation in this lovely resort set in extensive, lush grounds right on the beach. Our room was quiet, spacious & spotless with beautiful views over the lagoon & immaculately tended gardens. The staff were extremely friendly, helpful & courteous without being in our faces. The breakfasts were delicious & the meals we ate in... More 

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Greater London, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very good hotel ,very relaxing, nice lush green surroundings the hotel is surrounded by five lagoon pools ,the beach is only 20 yards away nice strolls along the beach which goes on and on, if you want a quite relaxing stay this is the place.

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Kim985, Thank you for taking the time to share your feedback after your recent visit to Sheraton Mirage Port Douglas Resort. It’s great to hear that you thoroughly enjoyed your stay including the lagoon pools, location and Four Mile Beach direct access. We look forward to welcoming you back again very soon when next in Port Douglas. Kind Regards,... More 

Young, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just having a few days in Port Douglas. The Sheraton Mirage is great value at present. Upgrades are beginning to happen but do not effect the overall feel of the place. Although a bit dated there is still the best pool area in Australia and huge rooms with an easy walk up to the main centre. Very relasing with breakfast... More 

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Brian M, Thank you for sharing your feedback after your visit to Sheraton Mirage Port Douglas Resort. We are pleased to know that you have enjoyed your stay and feedback on our dining offerings is most welcome. We hope to welcome you back again soon if returning to the region. Kind Regards, Steve Molnar General Manager More 

Atherton, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the 5th time we have stayed at the Sheraton. We had a garden view room and although it was a bit dated, it was still great as usual. The bed was sooooo comfortable as was the pillows. Just a few things to point out - this room was definitely the most dated one we have stayed in so... More 

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Renee P, Thank you for taking the time to share your feedback after your visit to Port Douglas. Comments on your room, lagoon pools and tropical gardens are most welcome and we are pleased know that you enjoyed your stay. We look forward to updating you on the resort refurbishment progress and hope to welcome you back again very... More 

Atlanta GA
Top Contributor
294 reviews 294 reviews
48 hotel reviews
138 helpful votes 138 helpful votes
1 of 5 stars Reviewed 1 week ago

I am Platinum at Starwood so I virtually take every chance I can to stay at their hotels and resorts. I used my upgrade certificates since my wife and I were on a special occasion for three nights. They upgraded me to The REEF SUITE (Rm 4312). When we walked in my first thought was: MY GOD this must have... More 

Was this review helpful? Yes 3
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi rfamily9, Thank you for sharing your feedback after your stay at Sheraton Mirage Port Douglas Resort. We value guest feedback especially as it assists us in maintaining where we have done well or may have done better. I am sorry we did not get to meet during your stay however as communicated directly with you the Refurbishment of the... More 

Travelers are raving about these Port Douglas hotels

Greymouth, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

we stayed at the Sheraton as a couple and had a great time and great value for money, all the staff were very helpful and friendly, but now we want to come here as a family, we have three young children and the three bedroom rooms are really expensive for us as a family and the only other room is... More 

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Layne g, It is always pleasing to hear such feedback and thank you for taking the time to share your comments about your return visit to Sheraton Mirage Port Douglas Resort. It is wonderful to hear that you’ve again enjoyed your stay, your feedback on value for money and the team here is most welcome. We look forward to... More 

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