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All 46 Port Douglas hotels

Sheraton Mirage Port Douglas Resort

4.5 of 5 Hotel   |   Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
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65%
Ranked #34 of 46 hotels in Port Douglas
A recent review
5 of 5 stars reviewed 2 days ago
elle242014 Melbourne, Australia
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1,334 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (344)
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English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from our stay at this hotel. The staff were all very friendly and always took the time to say a friendly 'hello' as we moved around the resort. The pools are truly AMAZING and there are plenty of sun loungers around - we could always easily find a good spot to sit, relax and enjoy! We... More

Was this review helpful? Yes
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

To be frank, I loved this place! So many things to love, but let down by some of the basics which have just become basic expectations of a resort or hotel these days. In summary: Pros: Pools / lagoons - awesome! Proximity to beach - awesome! Gardens / surrounds - beautiful! Staff - very helpful, and overall excellent, especially the... More

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Rick_Smoker, Thank you for taking the time to share your feedback. Your appreciation of our lagoon pools, direct beach access, resort grounds and helpful team is most welcome. Should you be returning to the area I would certainly welcome the opportunity to be contacted directly so I may update you on our refurbishment plans and assist with your next... More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had a very enjoyable stay at the Sheraton Mirage, the staff were very friendly, helpful, and attentive. The gardens in the resort were beautifully maintained, and the pool areas were very pleasant and inviting. The room I stayed in was a bit dated with the decor but it was clean and comfortable. The room size itself was large and... More

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear John K, Thank you for your posting a review regarding your recent stay. We are delighted you enjoyed your holiday with us and your appreciation of the friendly team, resort grounds, lagoon pools and spacious rooms is most welcome and we are looking forward to welcoming you back to the resort. Kind regards, Steve Molnar General Manager More

Banos, Ecuador
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Swimming right up to the restaurant window while your partner is having breakfast is just one of the luxuries you can enjoy at this beautiful Hotel in Port Douglas. Acres ( Hectares ) of palm lined pools with beaches/sand and bridges await you. This hotel has been around a while in fact it was the signature hotel for the beginning... More

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Michaelbrkeaustralia, Thank you for your kind review regarding your recent stay. We are delighted you enjoyed your holiday with us and we are looking forward to welcoming you back soon. Kind regards, Steve Molnar General Manager More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Had a lovely 3 night stay at the sheraton Port Douglas this month with my husband and 2 children. The room a little outdated but very spacious. The pool and surrounds lovely the poolside menu a bit overpriced for kids. The beach was beautiful. Overall very happy.

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Sarena C, Thank you for your review regarding your recent stay with us. We are delighted you and your family enjoyed your holiday and we are looking forward to welcoming you back. Kind regards, Steve Molnar General Manager More

Cairns, Australia
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

booked last minute and was extremely pleased with the hotel - the service was great as was the room and the setting was wonderful. We were given a room upgrade for our anniversary which was an extremely lovely gesture great location walked from hotel to Port Douglas and back - they could maybe do with signs on their beach entrance... More

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear IDK64, Thank you for taking the time to share you feedback. We are delighted you enjoyed your last minute getaway with us and we are looking forward to welcoming you back someday soon. Kind regards, Steve Molnar General Manager More

Syosset, NY
Top Contributor
80 reviews 80 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton was the first resort to open in Port Douglas and is great if you are visiting the area and the Great Barrier Reef. This is an upscale and expensive place. The hotel lobby is quite attractive and the bar/lounge is pleasant. The pools and grounds are lovely and well maintained. Two distinct fail points -- restaurant service is... More

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear retusafguy, Thank you for taking the time to share your feedback. Your appreciation of the hotel lobby, sparkling lagoon spools and resort grounds is most welcome as is your constructive feedback. Should you be returning to the area I would certainly welcome the opportunity to be contacted directly so I may update you on our refurbishment plans and assist... More

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Dark and dingy was the first words that came to mind, featuring an enormous lobby with very outdated furniture and lighting. Everything was outdated with this place I actually felt depressed. I only came in to see whats Skase had built, shame it has all gone down hill from what what was probably a grand development in its prime.

Was this review helpful? Yes 2
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Jane L, Thank you for your review. Should you be planning a return visit I would certainly welcome the opportunity to be contacted directly so I may personally update you on our activities and indeed a refurbishment planned to commence later this year. Kind regards, Steve Molnar General Manager More

Brisbane, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The bed was comfortable, the shower was terrific; however the black mould around the air conditioning was bad, as was the musty smell in the room. Staff very good, friendly & helpful. Desperately needs a major overhaul and renovation, paint, bathroom fitting, carpets... Great gardens and setting. Pool still good & great beach access.

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Elizabeth and David, Thank you for sharing your feedback regarding your recent stay with us. Your appreciation of the comfortable bed, shower, the friendly and helpful team, resort grounds and sparkling lagoon pools is most welcome and please be assured your constructive comments will be shared with the team for follow up. We are looking forward to welcoming you... More

Yarra Glen, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had heard reports that Sheraton Mirage was in need of an upgrade. So, yes, the carpet was a little faded but the service was outstanding, the grounds and pool areas immaculate, the facilities first class, the food plentiful and well prepared. The rooms were most comfortable, with plenty of room to move, the was linen was fresh and crisp... More

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Lyn F, Thank you for taking the time to share your feedback regarding your recent stay with us. Your appreciation of the service, resort grounds, sparkling lagoons, food, and comfortable rooms is most welcome and we are looking forward to welcoming you back for another relaxing holiday. Kind regards, Steve Molnar General Manager More

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Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Spa Hotel in Port Douglas #12 On the Beach Hotel in Port Douglas #27 Luxury Hotel in Port Douglas
Hotel Class
Official Description (provided by the hotel)
Beachfront Resort with guest rooms and private villas on Four Mile beach, convenient to Great Barrier Reef, Daintree Rainforest & deep-sea fishing. ... more   less 
Number of rooms
294

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