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Sheraton Mirage Port Douglas Resort

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Port Douglas Road, Port Douglas, Queensland 4877, Australia
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1 room 1 adult
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Sheraton Mirage Port Douglas Resort
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1,803 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Luckily we only stayed here for one night. The hotel is undergoing a re-fit which really affects the whole experience. The option for our room is either old and in dire need of a refit, or a new one but in the middle of a building site. We opted for a new room, which was very nice however next to... More 

Helpful?
1 Thank Alice D
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi AliceD, Thankyou for your feedback following your short visit. Your comments on the new guestrooms are most welcome and although we are in a transitional period of refurbishment  we do hope to welcome you back one day soon, to enjoy all the new facilities as mentioned, for a longer experience. Kind Regards, Steve Molnar General Manager. More 

Dillon, Colorado
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Yes they are in the process of updating the resort. We had a New Update room. And it is Very nice and comfortable. Lobby area is still being worked on but when done (I was told mid May). It's going to be great. I don't understand what people are complaining about the staff. They are Fantastic and Very Friendly. No... More 

Helpful?
Thank Johnlcruise
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Johnlcruise, Thankyou for taking the time to post your comments following your stay at Sheraton Mirage Port Douglas Resort. We do appreciate such feedback on the resort and the team knowing you have enjoyed your stay. Looking forward to welcoming you back again soon. Kind Regards, Steve Molnar General Manager More 

Tallinn, Estonia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel has huge potential. Located in a very nice place, just few meters from sea and 4miles beach. Nice property, surrounded by pools.You can jump directly from your balcony to pool:-).Food is good and service is extremely friendly. Currently under renovation and it is nice, that in the homepage of the hotel is also information about it. Hotel managment... More 

Helpful?
Thank 214anua
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi 214anua, Thankyou for your comments following your recent stay. Your feedback is most welcome and we look forward to welcoming you back soon when the remainder of renovations are completed. Kind regards, Steve Molnar General Manager. More 

Port Douglas, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed overnight new rooms are very comfortable and the resort is wonderfully situated, restaurant setting out on deck overlooking the iconic perfect pools perfect. Under renovations at this point in time still worthwhile to stay and enjoy North Queensland at its best...

Helpful?
Thank odysseybound
Steve M, Sheraton Mirage Port Douglas Resort at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Odysseybound, Thank you for sharing your feedback following your short visit. It is pleasing to receive such comments and know you have enjoyed your holiday in North Queensland. We hope to welcome you back again very soon. Kind Regards, Sheraton Mirage Port Douglas Resort More 

Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful and memorable get together with family in this amazing hotel. The rooms we initially received were not renovated, however the front desk ( Suyash) kindly changed our rooms to the renovated ones which were amazing with views of the extensive lagoon pools. The renovated rooms had both air-conditioning and ceiling fans, modern and clean. The only... More 

Helpful?
1 Thank Anonymous A
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Anonymous A, Thank you for your comments following your visit. It is always pleasing to receive such positive feedback on the resort and the team which will be passed on accordingly. We look forward to welcoming you back again one day very soon. Kind Regards, Steve Molnar General Manager. More 

Cairns, Australia
2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

They are undergoing significant renovationsso they have some great deals. If you pay rack rates you will be disappointed but with the specials they offer it is good value. Most of us won't be able to afford to stay once it is finished do s great opportunity to see the resort and experience it. The staff are amazing and it... More 

Helpful?
Thank Rebecca11M
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Rebecca11M, Thank you for taking the time to post your feedback. We are pleased to know you were able to take advantage of our current specials and your kind comments will be shared with the team. We hope to welcome you back again soon. Kind Regards, Steve Molnar General Manager. More 

Surfers Paradise, Australia
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have given this property 4 stars but it is really a 3.5 star property at the moment. Not because of the renovations being carried out but because the staff let this property down massively! Sheraton should take action and fix this immediately. On the renovation ... It was overdue. It is underway. But it needs more than the rooms... More 

Helpful?
Thank SteveAussie
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi SteveAussie, Thank you for your comments which are valuable to us as they assist in knowing where we have met you expectations or may improve upon. Please do contact me when considering a return stay so we may update you on the completion of the refurbishment and ensure an enjoyable return stay. Kind Regards, Steve Molnar General Manager. More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

'Twas a bliss with the nice beach and the numerous lagoon pools surrounding the hotel. The staff were pleasant and accommodating. We enjoyed lounging on the side of the pool while my toddler was busy building sand castles as its sand before you step on the pool. Will be back thats for sure

Helpful?
Thank Carmel M
Steve M, Sheraton Mirage Port Douglas Resort at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Carmel M, Thank you for taking the time to share your comments. It is pleasing to receive such feedback and know you have enjoyed your visit. We look forward to welcoming you back again very soon. Kind Regards, Sheraton Mirage Port Douglas Resort More 

Sydney, Australia
Level Contributor
3,634 reviews
300 hotel reviews
common_n_hotel_reviews_1bd8 1,550 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I don't mean this in the obvious that it is currently a renovation / demolition site - that is known before you arrive but it does make it harder to enjoy the facilities. My main problem is the lack of personal interest in the guests and their needs and any management of details around the hotel. My main reason for... More 

Helpful?
2 Thank RonWamberal
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi RonWamberal, Thank you for taking the time to share your feedback following your visit. Your comments are valued and will be shared with the teams accordingly for follow-up. If returning to the region I would encourage you to contact me directly so that we can assist with a more pleasant stay. Kind Regards, Steve Molnar General Manager. More 

Brisbane, Australia
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in a pool access room. This was amazing and the only way to stay. Room was very clean. Bed very comfortable with beautiful linen and pillows. Air-conditioning was awesome. Bathroom was really nice clean and great toiletries. Towels where very soft and large. The only annoying thing was the renovations that made check in a little uncomfortable. But... More 

Helpful?
Thank Leanne64
Steve M, Sheraton Mirage Port Douglas Resort at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Leanne64, Thank you for your feedback. It is pleasing to note that you enjoyed your stay at Sheraton Mirage Port Douglas Resort. We hope to welcome you back again soon. Kind Regards, Sheraton Mirage Port Douglas Resort. More 

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