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All 46 Port Douglas hotels

Sheraton Mirage Port Douglas Resort

4.5 of 5 Hotel   |   Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
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Ranked #33 of 46 Hotels in Port Douglas
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1,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I never write in these pages but feel compelled to do so. Starting with a positive and it's the only is the actual grounds are beautiful and kids loved the pool. Now the rest... The hotel is dated, tired and dirty! We upgraded to a delux King room and I would hate to see what our non upgraded room would've... More

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Ocean City, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is a large property with lots of walking paths in a natural setting. The beach is literally a stones throw and accessible through narrow vegetated paths. The beach is not set up for swimming so enjoy the view including the spectacular sunrises. The pool areas are rambling and spacious with plenty of room to find a quiet spot with... More

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Forbes, New South Wales, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

From the moment we arrived I knew it was going to be bad. The villa wasn't ready, they kept us waiting for two hours and after multiple trips to reception we eventually were told it was because two bulbs needed replacing??? ( they never did get replaced) The villas while lovely really are outdated and as a point of reference... More

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WESTERN AUSTRALIA
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sheraton Mirage in a 3 bedroom villa as we have a family of 5.After weighing up the pros and cons of two hotel rooms or a villa we decided on the villa and I have to say I am glad we did.The villa was a good 6 minute walk from the resort facilities however this suited... More

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Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We had a great time, location the best and the pool was almost surreal just beautiful.The grounds well maintained and staff good.Buffet breakfast good buffet dinner a little pricey though.A few things to mention is the first light at the carpark not working and needs fixing.Rooms did have a musty smell.People placing towels on deck chairs around the pool and... More

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear gocrows69, Thank you for taking the time to share your feedback. Your comments both positive and constructive are most welcome and will be shared with the team. The resort does offer special packages and promotions which present great value such as our Dining Passport. For you next visit you may wish to contact us and consider adding this to... More

Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A massive resort, however very dated. The fixtures in the bathroom were worn. Some issues with internal systems, we were given the incorrect key for our room, called reception and after half an hour of waiting we called again to discover no one had been sent to assist us. Made a reservation at the restaurant which wasn't noted. Luckily there... More

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Trenterus, Thank you for taking the time to share your feedback. Your appreciation of the resort grounds, facilities, lagoon pools and location is most welcome and we are delighted you made most of the dining venues with the Dining Passport. We are looking forward to welcoming you back one day soon. Kind regards, Steve Molnar General Manager More

Greater Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the moment we arrived we were greeted by friendly and helpful staff. Lagoon pools expand in every direction and create lovely ambience on a perfect beachfront location. Exceptional food... Best breakfast we've had anywhere, lunches, bar snacks and seafood buffet. Quality interiors that show that quality lasts, not your cheap ultra modern in newer hotels. September school hol was... More

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The Entrance, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

so big & luxurious. probably didn't need to go out of the resort although we did. Room was huge, self contained, spa the lot. Grounds & Restaurants beautiful, delicious food. Could not ask for anything more

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Sarge48, Thank you for your review. We are delighted you enjoyed your stay and look forward to welcoming you back someday soon. Kind regards, Steve Molnar General Manager More

Cleveland, Ohio
Top Contributor
71 reviews 71 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is on a pretty resort with a nice looking lobby and beautiful pool areas...but outside of those, it looked like it was last updated in the 80's. Staff clearly worked to keep it clean and in decent condition. Definitely agree with the reviewers who noted that a refresh is needed. We were upgraded (woohoo) to a large room... More

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear butterandjelly, Thank you for your kind review regarding your recent stay. We are delighted you enjoyed your time with us and your constructive comments are most welcome. We look forward to welcoming you back to the resort, hopefully soon. Kind regards, Steve Molnar General Manager More

Mossman, Australia
1 review
4 of 5 stars Reviewed 1 week ago NEW

Such an amazing hotel and room! We were greeted by friendly staff and not to mention a complimentary bottle of champagne! Breakfast was to die for and soaking up the sun by the pool that goes on forever was just perfect! An overall perfect stay!

Was this review helpful? Yes
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Jade H, Thank you for your review and we are looking forward to welcoming you back for an another perfect stay. Kind regards, Steve Molnar General Manager More

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Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton

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