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Sheraton Mirage Port Douglas Resort

4.5 of 5 Port Douglas Road, Port Douglas, Queensland 4877, Australia
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Sheraton Mirage Port Douglas Resort
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Sheraton Mirage Port Douglas Resort
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1,520 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars NEW via mobile

I am checking in next Sat 7th March, I must say after reading the reviews I am a little hesitant about what I was going to expect of a luxurious resort. I booked my room 8 months ago and now the room is $35 a night cheaper, this is a lot of money for a single low income girl! I... More 

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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Hotel great, but the food is ridiculously overcharged and I cannot believe they actually still using cage eggs-how greedy of money are those people. As such a big company they must go ahead with good asample. I could not order any breakfast I can enjoy because of that as i wont be part of the cage egg horror like no... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Rooms were spacious and very clean,mine had a big window with view on the rain forest swimming pools are huge,maybe a little cold, but I stayed there in the australian winter, in August, and there is direct access to the beach. Food was excellent and the staff very kind.

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wow. What a fantastic property this is. You are surrounded by swimming pools which spread around the whole site. The staff were great, very warm and welcoming. There was no request that the staff could not assist with. The buffet dinner is quite expensive at $79.00 p/p, however the seafood on offer is of the best quality and selection. The... More 

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi buggerlugs123, Thank you for your kind feedback. It is always pleasing to know when guests have enjoyed a wow experience and we certainly look forward to welcoming you back again soon. Kind Regards, Steve Molnar General Manager More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a family holiday, and was desperately disappointed. The whole resort is in desperate need of a major update. The quality of the food and beverages did not equate to the high prices. The pool is stunning and by far the best thing about the resort. Would consider staying again after a refurbishment but until then there are... More 

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Angela B, Thank you for sharing your feedback after your recent stay. It is pleasing to hear that you enjoyed the resort pools and we appreciate your comments on the dining choices. Should you return to the region I would welcome the opportunity to update you the resorts refurbishment plans and we hope to welcome you back soon. Kind... More 

Outback Queensland, Australia
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for a conference, the rooms for conference were good but the whole place is a bit tired. The pools are amazing and the staff are lovely when I asked for help they were ever so helpful. The complex is very large and to get to town is a bit of a walk but it is a nice... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Carmen V, Thank you for taking the time to share your comments on your recent stay at Sheraton Mirage Port Douglas Resort. Your feedback on the resort lagoon pools and resort staff is most welcome along with the feedback on your dining experience. We hope to welcome you back again soon when next visiting the region for business or... More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

If you can grab yourself a good deal/rate like $100-$120.00 per night then you won't feel so bad when you arrive. The hotel in most parts needs a face lift. Exterior paint is peeling off the walls. Large stains on carpets in the rooms. Apricot basins and baths. Mould on a lot of the exterior walls and the gardens need... More 

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family of four stayed here for 3 nights, and for the most part really enjoyed the place. The pools are obviously the major draw card for the hotel, and are extensive with their own little 'beaches', complete with sand, deck chairs and umbrellas. The staff are friendly - especially the young crew at the pool bar. I even had... More 

Was this review helpful? Yes 4
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Tracy M, Thank you for sharing your feedback on your recent stay at Sheraton Mirage Port Douglas Resort. It is pleasing to hear that you enjoyed your stay and comments on lagoon pools, staff and guest rooms are welcome. We value your feedback on areas that we may be able to improve on for our guests and we hope... More 

Boston, MA
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

On the positive side, the pool complex at this hotel is really nice and the reception staff was helpful and available. On the negative, the rooms are straight out of 1985. I am SPG gold and got an "upgrade" to a Lagoon View room. It did have a nice patio area, directly over the pool. The room obviously had all... More 

Was this review helpful? Yes 1
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi chp37, Thank you for sharing your comments on your recent stay. We value guest feedback and comments on your dining experience are appreciated as we regularly review our offerings with similar products to ensure value for money. Should you return to Port Douglas I would certainly welcome the opportunity to update you on our upcoming refurbishment plans and assist... More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've just returned from a 9 night stay at the Sheraton with my two teenage children. I was a little put off reading some reviews before my arrival but after lots of travel around the world have learned that some peolple are just too hard to please! Yes the hotel is outdated as it was built in the 80's but... More 

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Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Robyn2212, Thank you for taking the time to share you feedback on your recent visit to Sheraton Mirage Port Douglas Resort and we are pleased to know you enjoyed your family stay. Your appreciation of the resort grounds, guest rooms and resort facilities is most welcome and we look forward to welcoming you and your family back for another... More 

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Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#8 Spa Hotel in Port Douglas
#12 On the Beach Hotel in Port Douglas
#26 Luxury Hotel in Port Douglas

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