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Ramada Resort Port Douglas

4.0 of 5
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316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
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Ramada Resort Port Douglas
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487 Reviews from our TripAdvisor Community

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Traveler rating
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    78
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
  • All months
    (487)
  • Mar-May only
    (120)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (109)
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Beerwah, Australia
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

Fantastic resort, great room service, friendly staff and not to mention the restaurant, Buffett breakfast and the beautiful pool. Not far from four mile beach, and close to Coles and other restaurants! Loved our stay in July/August 2015. Would recommend it.

Was this review helpful? Yes
Hamilton, New Zealand
5 of 5 stars Reviewed 1 week ago

Excellent Staff ,rooms, pool and bar area. Very soothing and relaxing place to stay Great helpful staff, amazing stream and pond ......good sized barramundi, in there Excellent food and wine Great sun loungers and cocktail service around the pool Outstanding service and location

Review collected in partnership with Wyndham Hotel Group

Was this review helpful? Yes 1
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited from NSW in July 2015. We stayed in a one bedroom apartment which was very spacious and well equipped. It looked like it was almost brand newly refurbished and we were delighted with the standard of finishes as well as the cleanliness. As we used our kitchen we did not eat at the hotel although... More 

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Peta E, Front Office Manager at Ramada Resort Port Douglas, responded to this review

Dear Vixporter, Thank you for taking the time to post a review regarding your recent stay. I’m pleased to hear that you enjoyed your apartment & put the kitchen facilities to good use. Thank you for your kind comments about the staff, I’ll be sure to pass them along to all the teams here at the Resort. Vixporter, thank you... More 

Auckland, New Zealand
5 of 5 stars Reviewed 1 week ago

A lovely quiet, clean hotel in a lovely setting with generous sized room and bathroom. Easy walk to the beach for walk into Port Douglas. The restaurant was in a lovely setting with delicious food and friendly service. Our only disappointment was that the pool was shaded by overhanging trees and it was difficult to find a lounger in the... More 

Review collected in partnership with Wyndham Hotel Group

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Mount View, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The rooms were lovely and well situated by the pool. Staff attended to our needs promptly. Harrison behind the bar was very competent and knowledgeable. Amber is an extremely friendly lass who gave us great service, when we dined in the restaurant, but also stopped to have a quick chat when we were sitting outside our room. Desk staff were... More 

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Peta E, Front Office Manager at Ramada Resort Port Douglas, responded to this review

Dear Possumcom, Thank you for taking the time to post a review regarding your recent stay. I’m pleased to hear that you enjoyed your stay & that you found the staff to be friendly & helpful. I’ll be happy to pass along your comments to all the teams here & in particular to Harrison, Amber & Justin. We very much... More 

Cairns, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

As an FNQ local we have stayed here on a number of occasions since the refurbishment, when making a foray into Port for some function or other requiring an overnight stay, or longer. Staff are always friendly and accommodating, check-in/check-out process speedy and uneventful, and we have enjoyed our meals in the restaurant or drinks by the pool. We have... More 

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Peta E, Front Office Manager at Ramada Resort Port Douglas, responded to this review

Dear FNQers, Thank you for choosing to return & stay with us again on your recent trip. I’m pleased to hear that enjoy the spacious apartments & find our staff to be friendly & accommodation. Thank you for your feedback regarding the odor of the room. I have passed this feedback onto out Housekeeping Manager for further follow up. We... More 

Port Douglas, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The resort is in good repair and recently decorated. Check is out by 12 pm - very accommodating - and changing and shower facilitates are available for those departing later. Very helpful staff. But the resort restaurant offerings cannot go without comment:- We had such a good dinner (twice cooked pork) that I sent my congratulations to the chef (something... More 

Was this review helpful? Yes 1
Peta E, Front Office Manager at Ramada Resort Port Douglas, responded to this review

Dear HaveCWT, Thank you for your comments regarding your recent stay. I’m pleased to hear that overall you enjoyed your stay & found the staff to be helpful. Please accept my sincere apologies for the issue you had with your lunch on the day you departed. I have passed on your feedback to our Restaurant Manager & Executive Chef for... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Just flew in from Melbourne on a short four night stay with my 20 week pregnant wife. Been looking forward to this stay for three months. Unfortunately our experience has been one of disappointment the pool was advertised as being heated when I went to the reception to tell them they just rushed me off.very disappointing

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Melbourne
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great layout and looks appealing as you would expect of a resort in this area. Staff are pleasant and helpful. It is a little old but the surrounds make up for it. The restaurant and pool are are really nice and very relaxing. Wifi is only available for free around the pool and restaurant, which means it attracts most people.

Was this review helpful? Yes
Peta E, Front Office Manager at Ramada Resort Port Douglas, responded to this review

Dear Bfprice, Thank you for taking the time to post your comments regarding you recent stay. I’m pleased to hear that you enjoyed your holiday & spent some time relaxing poolside. Ill happily pass along your kind comments about the staff to all the teams here are the Resort. Kind Regards More 

Melbourne, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are coming to Port Douglas just to relax and unwind, be a little wary as this resort may not be for you. The minute we arrived at check in we were bombarded with pushy Wyndam sales reps trying to get us attend their meetings to upsell their holiday products (Guys let us get in the door and unwind... More 

Was this review helpful? Yes 4
Peta E, Front Office Manager at Ramada Resort Port Douglas, responded to this review

Dear Moxeymania, I’m pleased to hear that overall you enjoyed your stay here with us on your recent holiday. I’m happy that you found the staff to be friendly & that you enjoyed the Resorts facilities. We always appreciate receiving feedback as it helps us in our efforts to continually improve our level of service. We look forward to the... More 

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