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Grosvenor in Cairns

4.0 of 5 186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Grosvenor in Cairns
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Grosvenor in Cairns
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109 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairns, Australia
4 reviews 4 reviews
2 of 5 stars Reviewed 5 weeks ago

The bad points: We had a two bedroom unit where both bathrooms had mould growing in the shower, floor and celling. When I apologised to the cleaning lady about there being mould on the towels that I'd rubbed off the shower and the floor she replied "Don't worry, Love! It'll come out in the wash". Not the response I was... More 

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1 review
4 of 5 stars Reviewed 5 weeks ago via mobile

This is a belated review, but we stayed there a little over 8mths ago, and I cannot say a bad word about it. The managers (owners?) went out of their way outside of normal reception hours to replace the DVD player that was not working in my room. Always friendly to the guests, especially over enthusiastic children who have to... More 

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Kelowna, Canada
Top Contributor
71 reviews 71 reviews
39 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 26, 2014

This is definitely not a Tripadvisor 4 dots hotel as we were led to believe, it's more of a 2.5-3 dots hotel. I've since come to find out after staying in hotels for 4 weeks in Australia that a number of the hotels that were booked in North America (NA) before we left, were over-rated compared to NA standards. The... More 

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Brian099, Manager at Grosvenor in Cairns, responded to this review

Hi Deb - Thank you for taking the time to leave a review of your stay at Grosvenor in Cairns. The Tripadvisor 4 dot rating is not a rating we provide - it is a reflection of the total reviews for a particular property. Whether a property is really 2.5,3 or 4 is really a 'subjective' opinion and I've found... More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 2, 2014

We stayed for 4 nights, it was booked through an agent. It was a bit far from the esplanade but the cost of a taxi is insignificant. The facilities and the staff both seemed a bit tired. Our TV didn't work properly and there were some other things that need a refresh, like the beds. The staff were helpful, but... More 

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Bucharest, Romania
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 24, 2014

I was on holiday in Australia and I lived in this hotel. Very friendly and helpful, I had access to the computer in the lobby for free, whenever he was free, the atmosphere very pleasant. At one point we had ants in the room and they were ousted .Transport to and from the airport was planned at the reception, as... More 

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Marche, Italy
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 22, 2014 via mobile

It can't be a 4 stars hotel!!!! There is no lift and my room Was at the Third floor ! The room Was quite big but the furniture is old. They didn't make up my room and and they didn't change my towels! I had to ask them! I had breakfast included but I found out that breakfast Was a... More 

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San Francisco, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 16, 2014

Based on the reviews here, we thought this would be a good value. The receptionist kindly stayed past the normal hours for our late flight arrival, which I appreciated very much. The amenities and the room reminded me of college dorms -- sufficient, although nothing fancy. Not much bathroom counter space. That was quite alright because we would be out... More 

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Sydney, Australia
2 reviews
3 of 5 stars Reviewed September 15, 2014

I stayed here for 2-weeks in Sep-2014. Good location, not a long walk to Esplanade or city. Pretty quiet at nights, comfortable bed etc. I didn't use the pool or other amenities so cannot comment. The free gym access very short walk is great, huge gym. WI-FI - The 'free' wi-fi was very unreliable & at times unusable. Staff told... More 

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Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 27, 2014

Close to everything cock bull restusrsnt. 5 min walk itlianian resturst. There is bakery Chinese kabas. Fish and chip pizza liquor land all you can choose from other food comforablie catch bus we were very happy with our stay even a 15 min walk to esplanade you walk down the street cross over at hospital entrance and the end of... More 

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Wollongong, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 20, 2014

The room was terrific and pool and barbecue area nice and private. The staff are very helpful, The Grosvenor is ideally located near shops, a hotel and a number of different restaurants, The CBD and marina are only a short bus trip away. We very much enjoyed our week there and will very likely stay there again.

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Additional Information about Grosvenor in Cairns

Address: 186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grosvenor in Cairns 4*
Number of rooms: 16
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