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Grosvenor in Cairns

Certificate of Excellence
4.0 of 5
186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia
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Grosvenor in Cairns
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Grosvenor in Cairns
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110 reviews from our community

Traveler rating
    56
    34
    12
    5
    3
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31
40
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taree, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 6, 2015 via mobile

My husband and I stayed at the Grosvenor in December 2013 to January 2014. We decided on the Grosvenor and couldn't be happier with the service. Spoke directly to the owner, who organised car hire for us before we got there! He also organised day trips for us where the bus picked us up directly from the front door. Rooms... More 

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Cairns, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 24, 2015

The bad points: We had a two bedroom unit where both bathrooms had mould growing in the shower, floor and celling. When I apologised to the cleaning lady about there being mould on the towels that I'd rubbed off the shower and the floor she replied "Don't worry, Love! It'll come out in the wash". Not the response I was... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2015

This is a belated review, but we stayed there a little over 8mths ago, and I cannot say a bad word about it. The managers (owners?) went out of their way outside of normal reception hours to replace the DVD player that was not working in my room. Always friendly to the guests, especially over enthusiastic children who have to... More 

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Kelowna, Canada
Top Contributor
71 reviews 71 reviews
39 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 26, 2014

This is definitely not a Tripadvisor 4 dots hotel as we were led to believe, it's more of a 2.5-3 dots hotel. I've since come to find out after staying in hotels for 4 weeks in Australia that a number of the hotels that were booked in North America (NA) before we left, were over-rated compared to NA standards. The... More 

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Brian099, Manager at Grosvenor in Cairns, responded to this review

Hi Deb - Thank you for taking the time to leave a review of your stay at Grosvenor in Cairns. The Tripadvisor 4 dot rating is not a rating we provide - it is a reflection of the total reviews for a particular property. Whether a property is really 2.5,3 or 4 is really a 'subjective' opinion and I've found... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 2, 2014

We stayed for 4 nights, it was booked through an agent. It was a bit far from the esplanade but the cost of a taxi is insignificant. The facilities and the staff both seemed a bit tired. Our TV didn't work properly and there were some other things that need a refresh, like the beds. The staff were helpful, but... More 

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Bucharest, Romania
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 24, 2014

I was on holiday in Australia and I lived in this hotel. Very friendly and helpful, I had access to the computer in the lobby for free, whenever he was free, the atmosphere very pleasant. At one point we had ants in the room and they were ousted .Transport to and from the airport was planned at the reception, as... More 

Was this review helpful? Yes 1
Marche, Italy
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 22, 2014 via mobile

It can't be a 4 stars hotel!!!! There is no lift and my room Was at the Third floor ! The room Was quite big but the furniture is old. They didn't make up my room and and they didn't change my towels! I had to ask them! I had breakfast included but I found out that breakfast Was a... More 

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San Francisco, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 16, 2014

Based on the reviews here, we thought this would be a good value. The receptionist kindly stayed past the normal hours for our late flight arrival, which I appreciated very much. The amenities and the room reminded me of college dorms -- sufficient, although nothing fancy. Not much bathroom counter space. That was quite alright because we would be out... More 

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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 15, 2014

I stayed here for 2-weeks in Sep-2014. Good location, not a long walk to Esplanade or city. Pretty quiet at nights, comfortable bed etc. I didn't use the pool or other amenities so cannot comment. The free gym access very short walk is great, huge gym. WI-FI - The 'free' wi-fi was very unreliable & at times unusable. Staff told... More 

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Mooroopma
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 27, 2014

Close to everything cock bull restusrsnt. 5 min walk itlianian resturst. There is bakery Chinese kabas. Fish and chip pizza liquor land all you can choose from other food comforablie catch bus we were very happy with our stay even a 15 min walk to esplanade you walk down the street cross over at hospital entrance and the end of... More 

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