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Cairns Harbour Lights

1 Marlin Parade | CityPort Harbourfront Complex, Cairns, Queensland 4870, Australia
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1 room 1 adult
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Cairns Harbour Lights
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578 Reviews from our TripAdvisor Community

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There are newer reviews for Cairns Harbour Lights
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Saratoga
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We had booked online not knowing what to expect. We got to Cairns on our cruise and we were so happy to see it was walking distance from the dock. Our room was huge and had a great view of the harbor and the city. The kitchenette and washer/dryer were the best surprise of all. Another nice thing is it... More 

Helpful?
Thank Jmp1948
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear JMP1948 Thank you for your great feedback and I will also pass your feedback onto Ben. I appreciate you taking the time to share it and look forward to welcome you back. Kind Regards, Adriette More 

Sydney, Australia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great spot right at the harbour. Has its own pool, and is only a short walk to the very large community pool area. 3-5min walk to main shops, and has a multitude of foreshore restaurants to pick from for breakfast lunch and dinner, with a variety of price options too. The staff were very helpful & friendly. We were in... More 

Helpful?
Thank tcmoranau
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear TCMoranau Thank you for your great feedback and I will certainly pass it onto the hotel team, who continuously strive to improve their guest service, and I am sure this feedback will serve as an encouragement to continue their great work. Kind Regards, Adriette More 

Cairns, Queensland, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I have been going to Harbour Lights apartments since they opened perhaps 10 years ago. I always chose a 1 bedroom apartment. It was lovely. Well appointed, furnishings and artwork were attractive. Overall as it was reasonably priced and in a great position it was my first choice to stay in Cairns. The last few times I have been there... More 

Helpful?
Thank Susan M
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Susan, Thank you for your feedback. We certainly have started the proposal of a redecoration program last year, and we are due to start the refurbishment in May of this year. I am sure that the refurbishment will address your concerns and that Cairns Harbourlights will become your preferred choice again. Kind Regards, Adriette More 

Mumbai (Bombay), India
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We loved our stay at the hotel. Extremely clean and very friendly and helpful staff. Well equipped rooms. The location of the hotel is great. Close to lots of dining places and a minutes walk to the Reef terminal! Brilliant view as well! Would highly recommend travellers to consider this option.

Helpful?
Thank PurviModi4
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Purvimodi, Thank you for your great feedback and I am glad that you enjoyed your stay. We look forward to welcome you back. Kind Regards, Adriette More 

Brisbane, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights in the busy Xmas period. The room was a self contained one bedroom apartment with a sofa bed and was more than adequate for the 3 of us. Closely located to the tour boats and casino, with a great view of the harbour. We were on level 9, room 9304. The reception staff seemed... More 

Helpful?
Thank Michelle P
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Hi Michelle, Thank you for your feedback. I am sorry if you perceived the reception staff to be inexperienced, and I can assure you that we are constantly training and ensuring they provide the best customer service possible. Look forward to welcome you back to the hotel in the near future Kind Regards, Adriette More 

Dallas, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is the perfect place to be in Cairns. Everything is nearby, and the views of the harbour are stunning. Had some problems. Could only ft one key for three people for three nights, which was very inconvenient. There was a really bad body odor smell in the furniture. Staff tried to help as much as possible.

Helpful?
Thank Mary D
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Mary, Thank you for your feedback. I sincerely apologise for the lack of keys during your stay. Unfortunately these keys have to be specially cut and we have ordered it. It was just delayed due to the Christmas holidays. I am glad to hear that the staff were friendly and helpful and I will certainly pass this feedback on... More 

Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Worst hotel you will ever stay at. As an Accor member I am disgusted with this hotel for putting my wife and I in the worst room in any hotel in the world we have ever stayed at. ROOM 2104 This is what you get for $300 plus per night. A view looking at the marina with thousands of people... More 

Helpful?
1 Thank Wayne K
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Mr. King, Thank you for sharing your experience and thank you for speaking with me upon your departure. As I mentioned to you, some of the apartments are owner occupied and as a hotel company we do not have any control over them. I have however reported the incident to the police to be dealt with. We are also... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Staff couldn't have been more helpful when checking in, or anytime really. 1 bedroom apartment for 2 adults and 1 child, great size. Very clean and modern. Kitchenette great. Were worried about noise as on 2nd floor, but heard nothing. Restaurants a 2 second walk away. Very central location to boats going to reef or central cairns. Free wifi in... More 

Helpful?
Thank Janelle M
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Janelle, Thank you for your feedback. I will certainly share your comments with our team, which will encourage them to continue to provide superior guest service. We look forward to welcome you back in the near future. Kind Regards, Adriette More 

1 review
1 of 5 stars Reviewed December 28, 2015 via mobile

Staff were very polite, limited car spaces in the under ground car park. Room 308, Cockroach (alive) was found in the bed once we went to bed. The air conditioning was horrid. It made the loudest noise all night it was shaking the room. We couldn't turn it off as the room heats up very quickly. Thank god we only... More 

Helpful?
Thank Jessica N
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Jessica, Thank you for your feedback and I would like to sincerely apologise for the experience you've had. I have addressed the cleaning issue in your room with Housekeeping to be more diligent in checking whilst cleaning. I have also requested a airconditioner technician to assess the unit in the room and resolve the noise. I do hope that... More 

South Perth, Australia
1 review
5 of 5 stars Reviewed December 28, 2015 via mobile

I stayed here for 8 nights and felt thoroughly at home. Right from the get go, the staff were friendly and very helpful. The rooms were spacious, cosy and well equipped with kitchen and bathroom amenities. The view of the harbour from the 7th floor balcony was a treat to wake up to and the central location close to shops,... More 

Helpful?
Thank Aka G
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Aka G, Thank you for your positive feedback. I am very pleased to read that you have enjoyed your stay. We wish you and your family a happy new year and look forward to welcome you back in 2016. Kind Regards, Adriette More 

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