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Reef Palms

#7 of 66 Hotels in Cairns
Certificate of Excellence
3.5 of 5
Hotel website
41-47 Digger Street | corner McKenzie Street, Cairns, Queensland 4870, Australia
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Reef Palms
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Ranked #7 of 66 Hotels in Cairns
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Maria S Lisbon, Portugal
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356 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Lisbon, Portugal
Contributor
18 reviews 18 reviews
14 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Lovely motel not too far from city centre. The room is a self-contained studio with all comforts. The motel also offers the possibility to book many tours around the area . Breakfast is available and decent and staff is helpful and friendly. Shuttle to airport also available

Was this review helpful? Yes
Maryland
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First off let me state we really enjoyed our stay here. You could not meet two better host then Colleen and Robert (Rob) ever. They go out of their way to help you and try ever so hard to meet your needs. They know the area and are so helpful in helping you plan your stay and things to do.... More 

Was this review helpful? Yes 6
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, I know Colleen and Rob try very hard to provide wonderful customer service for all our guests. Our room refurbishment is now complete with the last of our new fit out's installed today so we are madly trying to get our new photos up on all the websites. I hope you enjoyed your stay in Australia... More 

Arizona
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

While a shuttle TO town is offered several times a day, you're on your own to get back to the hotel (and to get back before dark we were warned, if you are walking). The taxi back to the hotel was about A$10 for three of us. The room was "okay", and the kitchen was handy to have since there... More 

Was this review helpful? Yes
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing all comments are of course, taken on board and help us improve our services for our guests. We are only 2.2 km from the city centre and with buses operating every 10 minutes from just around the corner and our free shuttle bus to the city, I believe we provide a quiet location for guests to... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had a lovely stay here. It was peaceful and the staff were very kind and helpful they went above and beyond my expectations of sservice Got in a bit late and was still able to check in. Was offered dinner and more. Nice and peaceful With lovely people

Was this review helpful? Yes 2
Sharon H, Owner at Reef Palms, responded to this review

David and I are so happy you enjoyed your experience at Reef Palms, it is always lovely when guests enjoy their experience with us and Colleen and Rob were very appreciative of your comments. More 

Palm Springs, California
Top Contributor
156 reviews 156 reviews
21 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 4 weeks ago

To start Reef Palms is very reasonably priced so I would say you get what you pay for. The rooms are good sized but in need of an overhaul. Carpet in our room was pretty nasty. The bed saggy and somewhat uncomfortable. Each room has a nice patio seating area. The motel is a couple miles from the town hub... More 

Was this review helpful? Yes 1
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us - Colleen and Rob pride themselves on providing friendly service for all our guests. Why not check out our new photos as our renovations are now complete and our studios all have new furniture for our guests to enjoy More 

Hamilton & Waikato Region, New Zealand
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed April 25, 2015

Had booked the week before the Spa room as we had stayed more than once before and was quite happy. It was our 20yr wedding anniversary. We arrived and chatted with managers and said how much we were looking forward to staying a having a spa bath once we got to the room. I asked if we were on the... More 

Was this review helpful? Yes 1
Sharon H, Owner at Reef Palms, responded to this review

I was very disturbed to ready your review so asked Colleen and Rob what could possibly have happened. They were also upset that you walked out so I do apologise that you didn't wish to stay again. I will say though, that you were advised when you arrived that unfortunately the spa studio that you booked was unfortunately, unavailable and... More 

Bangkok
Top Contributor
70 reviews 70 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 21, 2015 via mobile

I stay here for 1 night before going for a 3-day live aboard to the great barrier reef. The 3 bed room is spacious, have full range kitchen. We can buy convenient food and use microwave for rush breakfast. It is 15 minutes walk to Esplanade beach street where u can find tours, restaurants, pub and cheap souvenir shops. We... More 

Was this review helpful? Yes 3
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much for writing a review. Colleen and Rob were thrilled to receive your comments. More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2015

My wife and I stayed here for 1 night prior to boarding a 3-day liveaboard in Cairns. Upon checking in, the staff was extremely nice and accommodating. We had the "Spa Room" which included a couch, kitchen, and spa tub in the bathroom. I thought the room was average. The carpet was stained and the bathroom and kitchen definitely needed... More 

Was this review helpful? Yes 1
Sharon H, Owner at Reef Palms, responded to this review

Thank you for your review. Our studios are fitted out to a high 3.5 star standard and our new photos are now ready to be published on our sites showing our new furniture. More 

Pennsylvania
Top Contributor
59 reviews 59 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 16, 2015

From start to finish, our week-long stay here was one of the best experiences I’ve had at any lodging establishment. I don’t normally rave about places, but it’s the combination of both people (Colleen and crew) and the location off the busy downtown area that really make this special. We had a wonderful view through the palm trees from our... More 

Was this review helpful? Yes 1
Sharon H, Owner at Reef Palms, responded to this review

Everyone at Reef Palms was thrilled to receive your kind review, thank you. We have just received notification that we have been awarded the Certificate of Excellence for 2015, our fourth year in a row and it is our valued guests who help us achieve this award! More 

nj
Top Contributor
230 reviews 230 reviews
26 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 14, 2015

The room was exactly as advertised, large, more than enough space for 3 adults. We also had a nice kitchen. It is 30 minutes walking to the Great Barrier reef ship terminals although they have a shuttle but only at certain times to certain areas. The front desk closes early and opens late which may not be a big deal... More 

Was this review helpful? Yes 1
Sharon H, Owner at Reef Palms, responded to this review

Thank you, our Triple Studios are designed to help three people stay comfortably with some space to move and affords guests some privacy with the bedding located at opposite ends of the studio. More 

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