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All 66 Cairns hotels

Reef Palms

3.5 of 5 Hotel   |   41-47 Digger Street | corner McKenzie Street, Cairns, Queensland 4870, Australia
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Ranked #5 of 66 Hotels in Cairns
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Myrtle A Penryn, California
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301 reviews from our community

Traveler rating
    160
    107
    19
    8
    7
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80
132
21
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Penryn, California
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW

Recently we spent 5 nights in Cairns at the Reef Palms. I have to say, Best Hosts Ever! Coleen and Rob are amazing hosts, making us feel we were at their home, not at a rental. No matter the question or request they were able to provide information, great recommendations on tours and all with a smile. They were a... More

Was this review helpful? Yes 1
Florence, Oregon
Top Contributor
57 reviews 57 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked our stay here months before we arrived in Australia. By the time we arrived, we'd stayed in eight different locations as we traveled north from Port Stephens. We're so glad we booked a full week here! There was a lot to do in the area and Colleen and Rob, the relief managers were fantastic! Upon arrival we had... More

Was this review helpful? Yes 4
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A great place to stay. Rob and Colleen are extremely helpful. Nice touch with the free shuttle drop of and pick up to the CBD (even though it's only 2k's away), free drop off to the airport and the rooms are nice and neat as well. Beds were made everyday. Affordable place, allowed us to focus more on sightseeing. Value... More

Was this review helpful? Yes 1
Royston, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Lovely, homely atmosphere with very supportive and helpful Manageress - thank you for making our stay so special ! In addition, close to local amenities ( a deli store (!), a supermarket and a bakery not to mention a friendly bank - closes at 5 PM) . Overall great choice for a peaceful break with that special caring touch !... More

Was this review helpful? Yes 1
Bedlington, United Kingdom
Top Contributor
88 reviews 88 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The big chains give you a guaranteed product, personally I like small places where each is different. Sometimes you get unlucky sometimes lucky. Having spent a week here I have to count this as a great experience. Good value, nice room, good location. What made it great was the tireless work of Colleen and Rob - a great couple looking... More

Was this review helpful? Yes 4
Sharon H, Owner at Reef Palms, responded to this review

We really appreciate you taking the time to write - Colleen and Rob and doing an absolutely wonderful job while we are away, it is always lovely when guests enjoy their stay with us and even more so when they acknowledge the special service they receive. Thank you for staying with us and we hope to see you again in... More

Brisbane, Queensland, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at 6:30 in the morning and greeted at opening time our room was not ready as checkin is 2pm Colleen suggested a day trip which we did and that was the start of 4 great days at Cairns and we did all tours that Colleen suggested. Colleen and Rob are great hosts. The location of the motel is... More

Was this review helpful? Yes 3
Sharon H, Owner at Reef Palms, responded to this review

It is always a pleasure to welcome guests from the USA, I'm so pleased that you enjoyed the trips Colleen organized for you and hope you weren't too tired by the end of your first day. We really appreciate that guests understand that when they arrive early it is hard for us to pop them into their room and are... More

Kingscliff, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very impressed with this stay: comfortable clean room with kitchenette, quiet location, helpful friendly staff and great food outlets nearby - try the pub, or the best takeaway fish & chips just down the road. A flat walk to town if you're feeling fit or the motel provides a shuttle service to town and airport. And a lovely pool to... More

Was this review helpful? Yes 1
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much for writing and for staying with us, we hope you will come back again to stay with us in the future. We have some great places to eat within easy walking distance, David and I often pop out to the pub or if feeling lazy after a long day, will grab some very good takeaway from... More

uk
Top Contributor
128 reviews 128 reviews
56 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent stay at Reefpalms. The staff were helpful,welcoming and went out of there way to help. The room we had was large,clean and fully equipped with cooking facilities,toaster tea,coffee etc. The hotel is not near the city centre, but there is a free shuttle from the hotel or it is a nice walk. The pool area has bbq facilities and... More

Was this review helpful? Yes 2
Sharon H, Owner at Reef Palms, responded to this review

It is always lovely when our guests take the time to write, thank you and we hope to see you again. More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What a special treat it was to stay here. I am so glad i stayed. Also so pleased with the great advise provided when picking tours. The owners were on holidays and we were treated like family by the managers. The courtesy bus was a huge plus and high recommendation to all staff. what a great way to finish a... More

Was this review helpful? Yes 2
Sharon H, Owner at Reef Palms, responded to this review

'm so pleased you enjoyed your time with us. Rob and Colleen are lovely people and they are running our motel just the way we like. It always gives us a special thrill when guest feel like it is a home away from home. Take care and thank you for writing. More

Phoenix, Arizona
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'll start by saying I don't normally give negative reviews and am extremely aware of giving one to a family owned business. And the property itself is maintained well. But after booking a room months in advance at full high season rack rates, I was given a ground floor room with triple sided noise: street, car park, and the sole... More

Was this review helpful? Yes 5
Sharon H, Owner at Reef Palms, responded to this review

I'm very sorry you did not enjoy your stay with us, it is always hard to provide the right fit for all guests. Our ground floor studios are normally our most requested if guests do not wish to climb stairs so you were certainly not in a "standby studio" With regard to our credit card surcharge, this is shown on... More

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Additional Information about Reef Palms

Address: 41-47 Digger Street | corner McKenzie Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

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