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Reef Palms

#6 of 66 Hotels in Cairns
Certificate of Excellence
3.5 of 5
Hotel website
41-47 Digger Street | corner McKenzie Street, Cairns, Queensland 4870, Australia
Reef Palms
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Ranked #6 of 66 Hotels in Cairns
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
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341 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Helsinki
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stopped by on our way to Great Barrier Reef, also in return. This is lovely and well-maintained, family-owned motel in a convenient location. Rooms are spacious and clean, bed is good to sleep and even breakfast is good in this peer group. One of the owners, Sharon, is truly hidden gem, friendly and helpful. She provided us with many... More 

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Taroom, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I had our 34th wedding anniversary and stayed here for 5 nights. The managersCollenand Rob could not have been more helpful kind and efficient. cycloneNathn caused some problems with our plans but Collen as able to suggest and book any thing we asked form. she busses us around dropped u aces waited whiles we shopped and did... More 

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Worksop, United Kingdom
Top Contributor
76 reviews 76 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at 9.45am well before we could check in but this was not a problem as the staff said leave your luggage and we will look after it for you. We were offered a cup of tea by Colleen who manages the hotel with Rob her partner.We found pout quickly that what they did not knlow about Queensland and... More 

Was this review helpful? Yes 1
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for your review of the Reef Palms and it's staff which you have experienced what our staff offer to all guest's and hope that you come back soon to see us and enjoy more of what Cairns has to offer and enjoy the rest of your holidays. More 

Lochau, Austria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice mid-size motel in good neighborhood of Cairns, close to city center, friendly and helpful managing couple, convenient and free shuttle service into city and to airport, well equipped rooms, nice pool, good BBQ facilities

Was this review helpful? Yes 1
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking the time to review your stay with us. We do hope that you will come back and see more of what Cairns has to offer soon and what we here can do for you to have a great holiday. More 

Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hosts are very supportive, gave lots of advice, we felt very welcome. Also shuttle to airport and city is offered for free. City is 30min walk away. Rooms are ok, nothing special. We can recommend this hotel. Nothing more to add to this review.

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Perth, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

We were travelling as 2 couples travelling the east coast and the facilities here were brilliant. Very comfortable and had everything you needed. The women on the reception upon check in was lovely and helpful and the majority of the staff were friendly. The only thing putting us off staying here again was when we checked out and an older... More 

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Morden, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for four nights. Managers were very welcoming and helpful with good advice on restaurants and activities in the area. Shuttle to centre is very good and free wifi much better than some we stayed in. Motel room was very spacious, clean and very well equipped. Shared laundry was good and easy to use. This is an excellent,... More 

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tacoma, wa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the first stop in our 5 weeks in Australia and we were quite happy with the hotel. We arrived after the lobby had closed at night but were able to use the night box to get into our room. We were on the 3rd floor with no elevator, it was hot that night and our bags were 50... More 

Was this review helpful? Yes 1
Hawaii
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Although the property is not right on the water, it is within a five minute walk of the Esplanade. It is extremely convenient to the city center and the hotel provides a shuttle service - one-way. They do not provide the shuttle service for the return, but understandably it is better that they staff the hotel for guests, than to... More 

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Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking the time to review your stay here at the Reef Palms. Your Host's have your best interest at hand here and offer the same level of service to all guests. The 7pm close of reception is on weekends only with the wifi being free to all guests once they have checked in it can... More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 17, 2015

Nothing especially special about this place. The rooms are clean and comfortable, had a good night's sleep, staff friendly etc. my only comment would be that the airport transfers they offer are not for all flights and run at set times. Otherwise no complaints.

Was this review helpful? Yes 1
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for your review. As we offer a free shuttle service on checkout to the airport at major departing times being 8/9/10am we are unable to meet everyone's flight times but we do have quick service from the local taxi company at a reasonable price being close to the airport. Our staff offer great advice on tours... More 

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