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Reef Palms

#7 of 67 Hotels in Cairns
Certificate of Excellence
3.5 of 5
Hotel website
41-47 Digger Street | corner McKenzie Street, Cairns, Queensland 4870, Australia
Offers & Announcements
Free breakfast with your stay
1 room 1 adult
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421 Reviews from our TripAdvisor Community

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Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I'd recommend this to the sales travellers of Australia as a clean and comfortable stopover. Customer service is welcoming and excellent. Lots of activities can be booked from the office. Nice pool, nice rooms, quiet and quiet A/C. Good size tv, all amenities including ample wall plugs, good lighting, good size bathroom. Value for money. I'll be back.

Helpful?
Thank Shottycanuk
Sharon H, Owner at Reef Palms, responded to this review

Thank you for taking the time to write, we'd love to have you come back and stay again More 

Madison, Wisconsin
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

We were pleased with our stay here. The room was clean (bug-free too), bed was comfortable (firm), kitchenette was very useful. Staff gave great advise and recommendations. Everything we wanted to check out was a 20-40 walk. Cairns was quite hot and humid but the ceiling fans and air conditioning were wonderful.

Helpful?
Thank GoGoGomer
Sharon H, Owner at Reef Palms, responded to this review

Ahh, summer in the tropics, you certainly wouldn't want to stay anywhere without air conditioning. Our housekeeping staff will love to know that you appreciated the time they take to clean the studios to a high standard. We appreciate you writing More 

Perth, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a great stay here while exploring Cairns. Staff were very helpful and patient with our questions, going out of their way to help us on a few occasions! The room was lovely and spacious, with a great view of the pool. The hotel is a short walk from the center of Cairns city. Would happily recommend it and stay... More 

Helpful?
Thank Denis S
Sharon H, Owner at Reef Palms, responded to this review

All the staff are always thrilled when they know that in some small way, they have helped make your stay at Reef Palms enjoyable. Thank you so much for writing, we hope to see you again in the future More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Accommodations are great breakfast exceeded expectations but most importantly if you want to rest assured on your trip stay here. The staff are MORE than willing to assist with any concern or need you may have. The manager Colleen assisted us with a rental car issue we had through Expedia and resolved the issue for us and wasn't going to... More 

Helpful?
1 Thank Stacey R
Sharon H, Owner at Reef Palms, responded to this review

Colleen prides herself on the level of service she offers to our guests, knows which tours would suit requirements and will always do her utmost to help our guests enjoy their stay with us. I know she will very much appreciate your review More 

newcastle on Tyne
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room with queen bed and single was excellent. Very clean,comfy beds and crisp, clean linen. Nice, good sized walk in shower and effective Aircon. Free wifi was good.. Downside is that it's directly on airport flight path, but I suspect that most motels have the same problem.We had room 106 which was next to the pool and reasonably quiet,... More 

Helpful?
1 Thank DBSA42
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing and staying with us. You are correct, the flights come directly over Cairns at some point, the good news is that they don't fly at night when guests are trying to sleep! They also only fly over land if the wind is blowing a certain way so most days we are lucky enough to have them... More 

Ottawa, Canada
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The managers - Colleen and Rob - are very friendly and welcoming. If you only have a short stay, Colleen will help you find the right tours of the Great Barrier Reef, rainforest, or any other activities. The hotel itself is about 20 minutes walk to the center of town along the esplanade (which is a walkway along the water).... More 

Helpful?
Thank richdeneault
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much for staying at Reef Palms. I know Colleen and Rob will appreciate your feedback More 

Christchurch, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Clean rooms. People at the front desk weren't as helpful as they could be. Smell of smoke often drifted into our rooms from being close to the outdoor smoking area. This is the second time we stayed here and would stay again for location. Close to airport and easy walk to the city along esplanade.

Helpful?
Thank Nic2680
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us again. Next time you stay, request a room away from the pool area and we will always try to accomodate this request. I am sorry you felt our reception staff were unable to provide the help you required however sometimes, we are just not able to meet some requests made of us though we... More 

Erie, Pennsylvania
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Summary- reef palms is a good value for budget minded travelers. Would recommend. Pros- 1. The room was well appointed with enough pillows and clean linens 2. Full sized fridge, skillet an spot with basic dishes, microwave and tea kettle 3. It's in the cbd so the tours we booked would pick you up 4. They have a tour booking... More 

Helpful?
1 Thank Karen T
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and writing. Colleen and Rob offer all our guests a warm welcome and Colleen is our Tour Queen giving guests the benefit of her extensive knowledge of the region and the tours she is able to book for guests. I am sorry if wifi was patchy, Cairns is in the process of changing over... More 

Leeds
Level Contributor
94 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed December 29, 2015

Stayed one night after arriving late at the airport. All instructions and communication was very good Clean and well appointed apartment style room 3 beds ( 2 singles and 1 double) small kitchen and bathroom with nice towels Near enough to stroll into town Quiet and clean

Helpful?
1 Thank Jordanleeindia
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, hopefully if in our region again, you will be able stay longer than one night. More 

Sweden
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 28, 2015

We stayed a couple of nights as our first stop in Australia and was very happy with our stay. The rooms are nice and clean, all of the staff were very friendly and nice to us. Great value compared to what we paid for our stay. Most importantly, we got GREAT help with tour bookings, they recommended us a great... More 

Helpful?
1 Thank Lisnorl
Sharon H, Owner at Reef Palms, responded to this review

We were so please to hear from you. All our staff will be happy to hear you enjoyed your stay with us. We always work hard to ensure our guests get to go on their dream tours. We work hard to make sure you enjoy the tours we book for you and enjoy hearing about your day upon your return... More 

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