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Cascade Gardens

#19 of 66 Hotels in Cairns
Certificate of Excellence
175 Lake Street, Cairns, Queensland 4870, Australia
Hotel amenities
Cascade Gardens
Best prices for: 1 room 1 guest
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Ranked #19 of 66 Hotels in Cairns
Certificate of Excellence
A recent review
4 of 5 stars Reviewed July 2, 2012
Mike H London, England, United Kingdom
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97 Reviews from our TripAdvisor Community

Traveler rating
    37
    37
    12
    6
    5
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15
40
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Cascade Gardens
See the most recent reviews
London, England, United Kingdom
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 2, 2012

Well other than having the most powerful shower I have ever experienced the accommodation is really useful, practical, central, and safe. Everything is within a 10 minute brisk walk. So if you have hired a car it can be parked safely in a gated pin secured compound leaving you to walk into town, have a meal, cinema or anything else.... More 

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Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 24, 2012

We came back a week ago from a fantastic 5 night stay in Cairns. We thoroughly enjoyed our stay at Cascade Gardens. Glenda was extremely nice and helpful to us from the minute we arrived. Nothing was too much, and was really helpful with info on things to do and see while we were in Cairns. Was really nice to... More 

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Ogilvie, Minnesota
1 review
5 of 5 stars Reviewed June 10, 2012

What a wonderful welcome! Makes one feel like family when you are miles away from your own family. Anything I needed, I got.Very homey...can have privacy or choose to joing in. When time allows it was great to have tea on a weekend morning and BBQ on Sunday evenings. Everything is clean and comfortable. I look forward to my next... More 

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brisbane australia
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 6, 2012

Room ok needs a bit of re decoration but staff were very helpfull and went out of their way to help good location close to beach and town centre.

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Eugene, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2012

The managers excel at making their guests welcome. During my four visits last year, average stay 6 weeks; I always found my room and the facilities clean and well tended. As someone who travels extensively for work, I find the accommodations comfortable, not posh or “cookie cutter.” The atmosphere is homey but not intrusive. The rooms I stayed in, one... More 

Was this review helpful? Yes 1
canberra
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 27, 2012

I stayed here about 2 months I was informed on check in weekly cleaning was included in the rate. The cleaners never cleaned the room properly and then When i got home $395 was charged to my credit card for cleaning and some pre existing damage. They kept my credit card details from the initial booking and charged it later... More 

Was this review helpful? Yes 6
CascadeGardens, Manager at Cascade Gardens, responded to this review

This guest caused major damage to our property and insurance claims were made as a direct result of the damage caused. We have photograpic evidence of the damage and filth left by this guest. As our apartments are individually owned, the owner is also involved and can justify the charges made. These charges in no way covered the damage caused.... More 

Melbourne
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 20, 2012

My husband and I stayed at Cascade Gardens in September 2010 and enjoyed it so much we decided to return with our two granddaughters in September 2011, which we did. We had a family room which suited us as the two girls had single beds and we occupied the larger room which had a spa bath in the en-suite. There... More 

Was this review helpful? Yes 5
CascadeGardens, Manager at Cascade Gardens, responded to this review

Thank you for your feedback and we appreciate the high ratings you gave us in all areas. In response to this feedback, we have since placed castor cups under the feet of all beds and purchased all new kitchen supplies for all of the rooms. We are fully aware of the fact that the bath can be difficult to get... More 

Albury, Australia
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed January 11, 2012

This was one of our favourites as it was our parents. My parents used to stay here for 8 weeks a year while they visited my brother in Cairns. We would meet them there for a week of the stay. It used to be fabulous, then new managers moved in. It is close to town, an easy walk down the... More 

Was this review helpful? Yes 6
CascadeGardens, Manager at Cascade Gardens, responded to this review

We appreciate your feedback and high scoring. In response to your concerns, we have since purchased all new pillows and each room contains 2 pillows per guest. We are also more than happy to provide additional linen on request. As we are a family business and live on site full time, we do have a family pet who is loved... More 

Yulara, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 8, 2012

Waiting to hear about an exiting new job, we needed a comfy and economical place to stay in Cairns. Ended up staying 3 weeks. Great little property, welcoming hosts. Didn't even have to give cc details when booking, just turned up and chilled out. Great little pool, and bbq area. Property used to have a liquor licence, and you could... More 

Was this review helpful? Yes 3
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2011

I booked a unit with one double bed for six nights an i had a fantastic stay. This hotel is a short 15-20 minute walk to the esplanade and the night market. The room is very clean and tidy, it is well serviced and quiet so i had a good rest everyday. The staff are very friendly and detailed in... More 

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