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Tropical Heritage Cairns

#6 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
8 Minnie Street, Cairns, Queensland 4870, Australia
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385 Reviews from our TripAdvisor Community

Traveler rating
    205
    139
    35
    5
    1
See reviews for
63
203
46
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
  • Any
English first
  • All months
    (385)
  • Mar-May only
    (83)
  • Jun-Aug only
    (108)
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    (100)
  • Dec-Feb only
    (94)
All months
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just back from Cairns. We stayed in the Tropical Heritage Cairns for 2nights, everything was great. Friendly service people, clean room and within 15minutes walking distance to the city.

Was this review helpful? Yes 2
explorerCairns, General Manager at Tropical Heritage Cairns, responded to this review

Thank you for your wonderful comments. All the staff here work very hard to maintain the highest level of service possible to guests and any positive comments are greatly appreciated. Best Regards James Munro More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stopped here for two nights on a family trip to cairns. First class hospitality - we took a recommended your to cape tribulation trusting their judgment and it was spot on what we asked for. The rooms are an ok size, clean and well maintained. Superb value for money. Was staying at the Shangri La but moved as it was... More 

Was this review helpful? Yes 2
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

With James now in charge, you can be assured of a continuation of service at the tTropical Heritage. We look forward to seeing you again in the future. sir Peter More 

Barueri, SP
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Tropical Heritage has a really good location, but this is totally totally overshadowed by the awesome service provided by Rosemary and Cinthya. We spent 3 days in Cairns but only had plans for one, so Rosemary and Cinthya took care to fill the other 2 with great tours and make all the reservations, so we just had to enjoy our... More 

Was this review helpful? Yes 2
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

We are pleased you enjoyed our service. This was Rosemary last day as manager, she is off on an ad turrets explore Australia by caravan. Our new Manager, James Munro has now taken over to continue the same level,of hospitality as we have provided in the past. Sir Peter More 

Beijing
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 22, 2015

We stayed there for 1 night only, since our hotel in Palm Cove was not yet available. It is a bit difficult to find, since Google somehow screwed up on the coordinates. But once you arrive all is smooth and Rosemary takes care of you. We had adjacent rooms, just like requested. Check in was swift & efficient. Rosemary then... More 

Was this review helpful? Yes 3
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write a review. It provided us the opportunity of how our guests see us and we ensure that wherever possible to correct any issues that may arise. We look forward to you returning. Sir peter More 

Bamaga, Australia
Top Contributor
111 reviews 111 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stayed here for 1 night while in transit. The hotel is fairly central to all things Cairns has to offer. Staff were helpful & assisted with printing boarding passes after we checked in online for our flight. The room was fairly basic but sufficient for 1 night. The bed was comfortable but the shower never really got hot. No... More 

Was this review helpful? Yes 2
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you for taking the time to write a review, we do appreciate your comments , I have checked the hot water, and have been told that it may have been due to one of the flames on the Gas hot water going out, due to the rain we had been having this was rectified as soon as we were... More 

Basel, Switzerland
Top Contributor
90 reviews 90 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed 4 nights in total, two before our reef trip and two coming back. The tropical heritage makes it a point to make your life easy. You need something? You get it! Independent whether it is water, beach towels, umbrellas, bug spray, reservations for tours, posting postcards, recommendations on barbers, or a facility to print your boarding passes! This... More 

Was this review helpful? Yes
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Well you have made us sound too good, but we do appreciate your kind comments and review. All of the staff at the Heritage follow the principle of Melanesian hospitality where everything is done to ensure that the guests enjoy their stay so we are glad that you were satisfied More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

Me and my friend stayed at the hotel for 4 nights. When we arrived at 12 in the morning we thought we had to leave our luggage at the hotel and come back later to check in but we could immediately use our room. The next surprise was, that we got a Family room instead of a normal Room for... More 

Was this review helpful? Yes 1
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

So pleased that you had a good stay with us, and that you appreciated the facilities that we provide with the BBQ, it is nice sometimes to have a meal in the garden with no complications plus it can be a way to save money We would look forward to you staying with us again More 

East Anglia
Top Contributor
109 reviews 109 reviews
107 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed March 26, 2015

We liked this place. It’s a couple of blocks from the Esplanade and the start of the CBD, and has ample parking. The rooms are unexceptional, and the aircon certainly a bit ancient and noisy. But two things make the place. First, and as noted by most reviewers, the reception staff are quite exceptionally friendly and helpful – particularly regarding... More 

Was this review helpful? Yes
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We are pleased that you had such a pleasant experience here , and that the tours you did were suitable. It is difficult sometimes to know exactly what suits certain guests , so we are pleased that you were satisfied Again many thanks for the compliments, More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

We spent around a month there, which was unexpected but couldn't be better. Rosemary would do everything for her guests to feel like at home. If you are looking for a great staff who will support you when you're in trouble, come here! I will always be thankful for what Rosemary and her team did for us!

Was this review helpful? Yes 1
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you so much for your kind comments, we all try to make our guests feel at home and it is great when we get comments like yours We are glad you enjoyed Cairns. More 

Vancouver, Canada
Top Contributor
66 reviews 66 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 20, 2015

The hotel is located at the edge of Cairns' CBD. Most of the shops, restaurants and activities are about a 10-15 mins walk away. Street parking is free around this area (the rest of the CBD is free after 5pm). My room is located on the 2nd floor, equipped with a nice comfortable king-sized bed, flat screen TV, AC, a... More 

Was this review helpful? Yes
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We do thank you for your lovely comments, it is much appreciated,. I would like to comment on the WIFI, we do not factor free WIFI into our room rates as many other places do, as we feel that this is unfair to others who do not require WIFI, We feel that a charge of $35.00 for 1 week, or... More 

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