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Tropical Heritage Cairns

#7 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
8 Minnie Street, Cairns, Queensland 4870, Australia
Special Deal
Free breakfast with your stay
Best prices for: 1 room 1 guest
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Tropical Heritage Cairns
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382 reviews from our community

Traveler rating
    203
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    35
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed there for 1 night only, since our hotel in Palm Cove was not yet available. It is a bit difficult to find, since Google somehow screwed up on the coordinates. But once you arrive all is smooth and Rosemary takes care of you. We had adjacent rooms, just like requested. Check in was swift & efficient. Rosemary then... More 

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Bamaga, Australia
Top Contributor
111 reviews 111 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 1 night while in transit. The hotel is fairly central to all things Cairns has to offer. Staff were helpful & assisted with printing boarding passes after we checked in online for our flight. The room was fairly basic but sufficient for 1 night. The bed was comfortable but the shower never really got hot. No... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you for taking the time to write a review, we do appreciate your comments , I have checked the hot water, and have been told that it may have been due to one of the flames on the Gas hot water going out, due to the rain we had been having this was rectified as soon as we were... More 

Basel, Switzerland
Top Contributor
87 reviews 87 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 4 nights in total, two before our reef trip and two coming back. The tropical heritage makes it a point to make your life easy. You need something? You get it! Independent whether it is water, beach towels, umbrellas, bug spray, reservations for tours, posting postcards, recommendations on barbers, or a facility to print your boarding passes! This... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Well you have made us sound too good, but we do appreciate your kind comments and review. All of the staff at the Heritage follow the principle of Melanesian hospitality where everything is done to ensure that the guests enjoy their stay so we are glad that you were satisfied More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Me and my friend stayed at the hotel for 4 nights. When we arrived at 12 in the morning we thought we had to leave our luggage at the hotel and come back later to check in but we could immediately use our room. The next surprise was, that we got a Family room instead of a normal Room for... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

So pleased that you had a good stay with us, and that you appreciated the facilities that we provide with the BBQ, it is nice sometimes to have a meal in the garden with no complications plus it can be a way to save money We would look forward to you staying with us again More 

East Anglia
Top Contributor
109 reviews 109 reviews
107 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We liked this place. It’s a couple of blocks from the Esplanade and the start of the CBD, and has ample parking. The rooms are unexceptional, and the aircon certainly a bit ancient and noisy. But two things make the place. First, and as noted by most reviewers, the reception staff are quite exceptionally friendly and helpful – particularly regarding... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We are pleased that you had such a pleasant experience here , and that the tours you did were suitable. It is difficult sometimes to know exactly what suits certain guests , so we are pleased that you were satisfied Again many thanks for the compliments, More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We spent around a month there, which was unexpected but couldn't be better. Rosemary would do everything for her guests to feel like at home. If you are looking for a great staff who will support you when you're in trouble, come here! I will always be thankful for what Rosemary and her team did for us!

Was this review helpful? Yes 1
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you so much for your kind comments, we all try to make our guests feel at home and it is great when we get comments like yours We are glad you enjoyed Cairns. More 

Vancouver, Canada
Top Contributor
66 reviews 66 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 20, 2015

The hotel is located at the edge of Cairns' CBD. Most of the shops, restaurants and activities are about a 10-15 mins walk away. Street parking is free around this area (the rest of the CBD is free after 5pm). My room is located on the 2nd floor, equipped with a nice comfortable king-sized bed, flat screen TV, AC, a... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We do thank you for your lovely comments, it is much appreciated,. I would like to comment on the WIFI, we do not factor free WIFI into our room rates as many other places do, as we feel that this is unfair to others who do not require WIFI, We feel that a charge of $35.00 for 1 week, or... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

We had a suite. It was immaculate. There was a wonderful breakfast. The staff was delightful. The bed was comfortable. We had a little kitchen area in the room. There was a small balcony. What else can I say?

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thanks for your comments, it is great when we know that a guest is so satisfied, sometimes people are difficult to please no matter what. love the photo with the koala More 

Amsterdam, The Netherlands
Top Contributor
59 reviews 59 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 12, 2015 via mobile

Okay maybe a bit dated but man i wish all the hotels we stayed in during our month aussie would have had the same value for money. Big room, amazing service at the frontdesk and a great breakfast for only 7,50. Just a little walk the main street so dont let that put you off. Would have giving 5 stars... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

hi thanks for taking the time to write his review, we do consider that we are good value and our breakfast is proof of that Regarding wifi, we could provide free for everyone BUT this would have to be factored into the room rate , as other Hotels do, and then those who do not require would have to pay,... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2015

We stayed at the Tropical Heritage for 3 nights (all separate 1 night stays) in February/March. It's only a 10 min walk to the far end of the esplanade. The room is comfortable and serviced everyday. The only negatives are that the shower is very low (about 5 feet). Rosemary and the other girls on the desk are very welcoming... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We are glad you enjoyed your stay in Cains, , and we thank you for the time you took in writing a review More 

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