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Tropical Heritage Cairns

#7 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
8 Minnie Street, Cairns, Queensland 4870, Australia
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Tropical Heritage Cairns
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Tropical Heritage Cairns
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Tropical Heritage Cairns
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377 reviews from our community

Traveler rating
    200
    136
    35
    5
    1
See reviews for
61
200
46
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East Anglia
Top Contributor
109 reviews 109 reviews
107 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed yesterday NEW

We liked this place. It’s a couple of blocks from the Esplanade and the start of the CBD, and has ample parking. The rooms are unexceptional, and the aircon certainly a bit ancient and noisy. But two things make the place. First, and as noted by most reviewers, the reception staff are quite exceptionally friendly and helpful – particularly regarding... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We spent around a month there, which was unexpected but couldn't be better. Rosemary would do everything for her guests to feel like at home. If you are looking for a great staff who will support you when you're in trouble, come here! I will always be thankful for what Rosemary and her team did for us!

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
66 reviews 66 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located at the edge of Cairns' CBD. Most of the shops, restaurants and activities are about a 10-15 mins walk away. Street parking is free around this area (the rest of the CBD is free after 5pm). My room is located on the 2nd floor, equipped with a nice comfortable king-sized bed, flat screen TV, AC, a... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We do thank you for your lovely comments, it is much appreciated,. I would like to comment on the WIFI, we do not factor free WIFI into our room rates as many other places do, as we feel that this is unfair to others who do not require WIFI, We feel that a charge of $35.00 for 1 week, or... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a suite. It was immaculate. There was a wonderful breakfast. The staff was delightful. The bed was comfortable. We had a little kitchen area in the room. There was a small balcony. What else can I say?

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thanks for your comments, it is great when we know that a guest is so satisfied, sometimes people are difficult to please no matter what. love the photo with the koala More 

Amsterdam, The Netherlands
Top Contributor
59 reviews 59 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Okay maybe a bit dated but man i wish all the hotels we stayed in during our month aussie would have had the same value for money. Big room, amazing service at the frontdesk and a great breakfast for only 7,50. Just a little walk the main street so dont let that put you off. Would have giving 5 stars... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

hi thanks for taking the time to write his review, we do consider that we are good value and our breakfast is proof of that Regarding wifi, we could provide free for everyone BUT this would have to be factored into the room rate , as other Hotels do, and then those who do not require would have to pay,... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Tropical Heritage for 3 nights (all separate 1 night stays) in February/March. It's only a 10 min walk to the far end of the esplanade. The room is comfortable and serviced everyday. The only negatives are that the shower is very low (about 5 feet). Rosemary and the other girls on the desk are very welcoming... More 

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

We are glad you enjoyed your stay in Cains, , and we thank you for the time you took in writing a review More 

Hawke's Bay Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The pros were that it was a good location, free wifi, solid breakfast. The staff were very friendly. For $100 a night, the value was decent. Although the property was musty smelling, and the shower pressure was weak.

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explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you for taking the time to review us, not sure what you mean by water pressure as we are always complimented on the nice hot and powerful showers, maybe everyone was showering at the same time, and the same with the musty smell, we are in the tropics and if there has been rain this can happen, but a... More 

Shanghai, China
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was large and comfortable. The bathroom is a bit wearing off but nothing bad. Location is not perfect but more than acceptable. The staff is super nice and helpful. There is a parking just at the back.

Was this review helpful? Yes 1
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you for taking the time to write a review, it is always helpful to get feedback from guests. We are sorry you did not stay longer and see more of Cairns I am not sure what you mean about the bathrooms, as they are pretty much standard, and we have not had any other comments about them other than... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

After reading reveiws about the Tropical Heritage I thought I try it out instead of the big resort style hotels and boy I'm glad I did. From the time you walk in the doors you are made to feel right at home by the staff and nothing is too much trouble. The rooms are nice and airy,some with a small... More 

Was this review helpful? Yes 1
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Thank you so much for your kind words, we do like to make guests feel at home, this is part of the "Melanesian hospitality" we try to practice, and yes whilst we are not in the middle of town , we are far enough and close enough to be convenient. hopefully we will see you again soon More 

Birmingham, United Kingdom
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 8, 2015

We stayed at the Topical Heritage for 2 nights in February. It's well placed at only a 10 min walk to the far end of the esplanade. The room is comfortable and serviced everyday. The only negatives are that the air con is very noisy, and that the shower is very low. Rosemary and the other girls on the desk... More 

Was this review helpful? Yes 1
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review

Hi, thank you for taking the time to write a review, it is important that we understand what guests are thinking, it helps us fix what we can the Airconditioners as you can imagine get a real work out in the tropics and so it is an ongoing task to keep them maintained. hopefully if you come back again it... More 

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