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All 66 Cairns hotels

City Sheridan

3.0 of 5 Hotel   |   157 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Best Western)
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City Sheridan
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Ranked #49 of 66 hotels in Cairns
A recent review
3 of 5 stars reviewed 1 week ago
worddict singapore
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183 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Top Contributor
223 reviews 223 reviews
71 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff are okay, but emails sent not acknowledged or answered. However on arrival, they did refer to e-mail, so they received it, just couldn't be bothered to answer it. When I booked it was still the Best Western on the website etc, but since then not. The upkeep of the hotel requires more attention. It is fairly clean, but not... More

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Melbourne, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

I can't comment on the motel's amenities as we didn't get to stay there. On our arrival we were told they were fully booked, despite us having an email from them confirming our booking. They did find us somewhere else but somewhat reluctantly. We had the impression it was not their problem.

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Christchurch, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff were very friendly and helpful and all the information they offered was helpful (including good local restaurants). The location of the this property is ok. It's a good 15-20 walk to the popular parts of Cairns nightlife (Esplanade, Casino, Night Markets). The only real issue is the road noise as the location is on a busy highway. If... More

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Launceston, Australia
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2014

This place is clean and friendly. Staff were helpful and all rooms include a balcony. I pre booked it and the rate was only $75 per night for a double room for 2 nights. (This might go up a bit in the very high season). The It's not too far out of the action of Cairns Esplanade. It's an easy... More

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City_Sheridan_Motel, Manager at City Sheridan, responded to this review

Hello Karen, We thank you for taking your time with your feedback. Rates will rise slightly through peak season, but we will always do our best to stay the best value hotel in cairns. $75-$80 for low season, and will keep it around $90-$95 for peak season. Appreciate your feedback. Chris. Hotel Manager More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed June 9, 2014

We stayed for 3 nights for a motorcycle rally, the pool was good , rooms kept clean and the location was good for a moderate priced motel, an easy walk to the esplanade (about 10-15mins) and on the main highway to head up to Port Douglas etc. A lot of the other motels along this stretch of road seemed very... More

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City_Sheridan_Hotel, Manager at City Sheridan, responded to this review

Hello David We thank you for taking the time to write your review. All feedback we take serious. We are always looking at ways to improve our hotel for future guests. Regards Chris Hotel Manager More

Konin, Poland
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 22, 2014

Average hotel, no lift, poor breakfast, small pool, not very clean rooms, friendly stuff tho. Nothing special. 10-15min walking distance to the downtown area and TARGET center. Nothing to eat around except Dominos pizza. U can find better deal.

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Top Contributor
73 reviews 73 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 8, 2014

Very friendly service, clean, tidy and good sized rooms. I stayed for 5 nights for business and found it very good for the less than $100 per night. It is only 10 minutes walk to the big shopping centre. Situated on the main northern arterial road.

Was this review helpful? Yes 2
Brisbane, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2014

Close to most things, staff ultra friendly and helpful, free wifi, rooms neat and tidy and serviced daily. For the price it's a bargain with pool and bar, perfect way to spend arvo relaxing with drinks beside pool. Will def be using again when back in Cairns.

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3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

It is a lovely inn close to everything. Will go there again. It is close to Muddies play ground for the kids although they have a lovely pool as well. The staff is very helpful and accommodating even with sick kids in the middle of the night.

Was this review helpful? Yes 1
Brighton, United Kingdom
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 27, 2014

This was a motel not a five star hotel. We paid about £20 per head per night and for that we had a very clean room, free internet, a balcony that got the sun all day, fridge, microwave and a pool to use. There's also a washing machine and dryer at $3 each which was very handy half way through... More

Was this review helpful? Yes 2
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Additional Information about City Sheridan

Address: 157 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Best Western)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Sheridan 3*
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Also Known As:
Best Western City Sheridan Hotel Cairns
Comfort Inn Cairns
Cairns Comfort Inn

72 photos of this hotel

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Hotel & grounds (9)
Room/suite (10)
Dining (3)
Pool/beach area (3)
Bathroom (5)
View from room (2)
Other (9)

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Pool/beach area (1)
Other (31)


Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool
Hotel Class
Official Description (provided by the hotel)
BEST WESTERN City Sheridan is located in one of the most popular tourist destinations in the world, surrounded by lush rainforest and beautiful tropical waters it makes for an amazing holiday destination. Located within a 10 minute walk from the hotel awaits Cairns best shops including Cairns central shopping centre, also close by is a large number of world renowned restaurants catering for all cuisines, as well as plenty of lively bars and clubs. A variety of favourite attractions are also close by including the Cairns civic theatre, Cairns convention centre, cruise ship terminal, bus terminal, museum, arts gallery, train station, reef fleet terminal and the Reef Casino. BEST WESTERN City Sheridan is only a 5 minute drive from the Cairns airports. ROOMS Our rooms are all large in size and modern. We offer free wireless internet throughout the hotel to help our guests share their experience with people from all over the world. All rooms have their own private bathrooms and balconies. Room features include a 32-inch TV with free in house movies, free wireless internet, microwave, fridge with mini-bar, iron with ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. All balconies have a table and chairs. FACILITIES City Sheridan facilities include a swimming pool with waterfall, tour booking desk, guest laundry, and onsite car parking. Hotel also has the Sheridan Lounge Bar, a place you can meet other travelers, and share your stories while enjoying a beverage. The Sheridan lounge bar also has computer terminals with printing facilities. ... more   less 
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