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All 66 Cairns hotels

City Sheridan

3.0 of 5 Hotel   |   157 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Best Western)
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City Sheridan
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Ranked #48 of 66 hotels in Cairns
A recent review
5 of 5 stars reviewed 3 days ago
Aaron C
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  • Reviews (185)
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185 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Fantastic place to stay especially if u get the spa room like we did easy walk from the esplanade where it's all happening ! Plus service was very friendly and ready to give advice at a moments notice plus the pool and dining area are serene area to sit back and relax we will defiantly be coming back !

Was this review helpful? Yes 1
Top Contributor
82 reviews 82 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has dropped in its service and room quality since I was here last time. There are positives like the best hot showers ever (honestly they are incredible), good TV, bed was good. The facilities in my room were old, the toilet leaked the entire 4 days and nights. Fridge is a micro little tiny fridge that is terrible.... More

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Kingston-upon-Hull, United Kingdom
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Fantastic hotel.. Ideally located, very friendly staff, no problem too small. Would stay again. Very clean, after all you only sleep in the room.. A short walk to the Esplanade. We've no complaints about this hotel, it suited us. Recommended.

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Sydney, Australia
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed at the City Sheridan for 1 night in July and this is what we found: - Check-in was fast and efficient - they had our room ready even at 11.30am before the usual check-in time which was convenient. - Room is large size but somewhat dark for during the day unless the lights were kept on. Room, although reasonably... More

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Top Contributor
223 reviews 223 reviews
71 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed July 13, 2014

Staff are okay, but emails sent not acknowledged or answered. However on arrival, they did refer to e-mail, so they received it, just couldn't be bothered to answer it. When I booked it was still the Best Western on the website etc, but since then not. The upkeep of the hotel requires more attention. It is fairly clean, but not... More

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

I can't comment on the motel's amenities as we didn't get to stay there. On our arrival we were told they were fully booked, despite us having an email from them confirming our booking. They did find us somewhere else but somewhat reluctantly. We had the impression it was not their problem.

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Christchurch, New Zealand
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 22, 2014

The staff were very friendly and helpful and all the information they offered was helpful (including good local restaurants). The location of the this property is ok. It's a good 15-20 walk to the popular parts of Cairns nightlife (Esplanade, Casino, Night Markets). The only real issue is the road noise as the location is on a busy highway. If... More

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Launceston, Australia
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2014

This place is clean and friendly. Staff were helpful and all rooms include a balcony. I pre booked it and the rate was only $75 per night for a double room for 2 nights. (This might go up a bit in the very high season). The It's not too far out of the action of Cairns Esplanade. It's an easy... More

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City_Sheridan_Motel, Manager at City Sheridan, responded to this review

Hello Karen, We thank you for taking your time with your feedback. Rates will rise slightly through peak season, but we will always do our best to stay the best value hotel in cairns. $75-$80 for low season, and will keep it around $90-$95 for peak season. Appreciate your feedback. Chris. Hotel Manager More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

We stayed for 3 nights for a motorcycle rally, the pool was good , rooms kept clean and the location was good for a moderate priced motel, an easy walk to the esplanade (about 10-15mins) and on the main highway to head up to Port Douglas etc. A lot of the other motels along this stretch of road seemed very... More

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City_Sheridan_Hotel, Manager at City Sheridan, responded to this review

Hello David We thank you for taking the time to write your review. All feedback we take serious. We are always looking at ways to improve our hotel for future guests. Regards Chris Hotel Manager More

Konin, Poland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 22, 2014

Average hotel, no lift, poor breakfast, small pool, not very clean rooms, friendly stuff tho. Nothing special. 10-15min walking distance to the downtown area and TARGET center. Nothing to eat around except Dominos pizza. U can find better deal.

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Additional Information about City Sheridan

Address: 157 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Best Western)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Sheridan 3*
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Also Known As:
Best Western City Sheridan Hotel Cairns
Comfort Inn Cairns
Cairns Comfort Inn

71 photos of this hotel

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Hotel & grounds (9)
Room/suite (10)
Business center/function rooms (1)
Dining (3)
Pool/beach area (3)
Bathroom (5)
View from room (2)
Other (15)

Management photos: Courtesy of the property manager

All management photos (24)
Other (24)


Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
City Sheridan is located close to the city center of Cairns, regarded one of the most popular hotels in a region that is viewed to be a must visit destination in the world. Cairns is surrounded by lush rainforest, beautiful tropical waters and scenery that has to be seen to believe. Staying with us at the City Sheridan you will be located within a 10 minute walk to Cairns best city attractions including; Cairns central shopping center, large number of world renowned restaurants catering for all cuisines, plenty of lively bars and clubs, Cairns Civic Theater, Cairns Convention Center, Cruise Ship Terminal, Bus Terminal, Museum, Arts Gallery, Train Station, Reef Fleet Terminal and the Reef Casino. City Sheridan is also only a 5 minute drive from the airport. ROOMS Our rooms are large in size and cleaned daily. We offer free wireless internet throughout the hotel. All rooms have their own private bathroom and balcony that opens the rooms to the wide open tropical weather and scenery. For in room entertainment your room has a 32-inch TV with free in house movies. Other inclusions is a microwave, fridge with mini-bar, iron and ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. Your balcony is furnished with a table and 2 chairs. FACILITIES City Sheridan facilities include a tropical outdoor swimming pool with cascading waterfall, tour booking desk, guest laundry, and onsite car parking. City Sheridan also has the Sheridan Lounge Bar, a great place you can meet other travelers and share your stories while enjoying a beverage. The Sheridan Lounge Bar also has a computer terminal with free printing facilities. SHERIDAN RESTAURANT Sheridan Restaurant serves continental breakfast buffet daily from 7:00 am through to 10:00 am. Enjoy your morning breakfast poolside in the company of tropical palm trees and a cascading waterfall. SHERIDAN LOUNGE BAR: After a day out enjoying all the fantastic adventures that the Tropical North Queensland has to offer, relax pool side with a drink chosen from our large selection of beers, wines and spirits. TOUR DESK: City Sheridan tour booking agents are always available to help you through the large variety of adventure options. Great Barrier Reef, Cape Tribulation, and the Daintree are just a couple of the more popular attractions, and for the thrill seekers; skydiving, bungee jumping, hot air-ballooning, or white water rafting might be more your style, with over 200 adventures on offer, there is definitely something for everyone. CHECKING IN: Reception is open from 7:00 am to 9:00 pm daily. If you are arriving after 9:00 pm, the phone that is located on the front reception doors will direct call an after-hours service. If you are arriving after 9:00 pm, please let us know. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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