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Nomads Cairns Backpackers and Serpent Bar

341 Lake St, Cairns, Queensland 4870, Australia
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Nomads Cairns Backpackers and Serpent Bar
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Ranked #54 of 83 Specialty Lodging in Cairns
A recent review
3 of 5 stars reviewed today
hollyt27 London, United Kingdom
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245 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed today NEW

This was my first ever stay in a hostel and my first trip to Cairns and Australia. We arrived on a Saturday a quick call to the hostel and we were picked up for free which I thought was good until I realised how close we were to the airport. Not even five minutes! Check in was easy and the... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Although it was a bit of a nightmare getting there and figuring out where to catch the shuttle... The staff made it completely worthwhile and took extremely good care of me upon finally checking in. The highlight was checking out in the morning to a bright smile and some fun whit from the staff member Christie. She kept me pumped... More 

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Airlie Beach, Australia
Level Contributor
8 reviews
7 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

I am aware that its only $17 per night, which is a massive selling point and you really cant expect too much for that price. But you should be able to expect the basics. There are tons of staff members but not much seems to get done. We were told we would get picked up from the greyhound stop but... More 

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Travelers are raving about these Cairns hotels

Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The place is great, there is a restaurant inside with pretty good deals ( 3$ per meal between 5:30pm and 7:30 ). Basically there is nothing expensive. Just I rate average because of one person in the staff: a French girl. Explanation: We were waiting for the shuttle at the market ( as a shuttle is available to get downtown... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The bathrooms weredisgusting, the rooms were cramped, ladders on some bunks were in a weird position so close to the ceiling it was impossible to climb up. You have to pay exrtra for towels and Wifi. After paying for the wifi, it only worked in certain hallways outside the rooms and not at all in the common area. he staff... More 

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BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi there, thank you for your review. We are sorry to hear that you experienced issues with miscommunication from staff we have quite a few new staff members in training and we apologise if the wrong information was given to you. Our Internet is unfortunately not the fastest and we are looking into getting some free WiFi as well. Our... More 

Townsville, Australia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Stayed here for one night by accident (booked the wrong nomads). The reception was unhelpful and repeatedly ask me to pay even I have paid online. Very noisy at night time (past midnight). No one care to help you with anything either. Won't come back or recommend to anyone.

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BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi there, thank you for your review. I am sorry to hear that you experienced issues booking us and the staff didn't pick up that you had paid already. We have quite a few new staff members in training, and this miscommunication shouldn't be an issue any longer! Reception is closed after midnight but our bus driver is awake and... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

Loved my stay here. No issues with our 4 share dorm. And the hostel made us feel tucked away from the madness of cairns, Great locations and fun place to stay. I would definitely give this place another stay next visit to Cairns.

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Sydney, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

This was the last stop on our amazing east cost trip that was planned and organised by the great people in mad travel cairns. They have a great bus service that runs throughout the day and night so no need for taxis. Facilities were great and we loved relaxing by the pool on any of the days we weren't on... More 

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Huddersfield, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 22, 2015

This was my last stop on my east coast tour and I have to say that this hostel was the most disappointing which was a shame. Check in was slow and painful - in fact it took almost 45 minutes as staff complained that the computers were slow. The wifi is expensive and slow.... if you are able to find... More 

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BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi there, thank you very much for your review! We are sorry to hear about your disappointing experience! We offer our free shuttle pick up from town and also runs into town and pick up from the national bus stops which can sometimes result in delays but we aim to be as quick as possible. Our bathrooms are getting serviced... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 14, 2015

I enjoyed my stay in Nomads Cairns. Stayed here for 5 nights in a private room. Room was okay, basic but very clean. Matrass was very hard. Nice dining for good prices. Free breakfast was okay. Good facilities for cooking and laundry and a friendly staff. Free shuttle wasn't always so good. Had to call 4 times before they picked... More 

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BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi there, thank you very much for your review! We are sorry to hear that you had to wait for our shuttle bus. Our bus runs into town every hour except at 11am and 1pm and in between has airport and Bus pick up runs which can sometimes lead to delays. We apologise if this caused you any delays and... More 

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