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Nomads Cairns Backpackers and Serpent Bar

341 Lake St, Cairns, Queensland 4870, Australia
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Nomads Cairns Backpackers and Serpent Bar
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Ranked #50 of 84 Specialty Lodging in Cairns
A recent review
5 of 5 stars reviewed 1 week ago
Jess M Cairns Region, Australia
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225 reviews from our community

Traveler rating
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    28
    26
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5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
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    (225)
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    (46)
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Cairns Region, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I previously stayed in cairns 6 months ago and came up again to find farm work, and stayed for two nights in Nomads! The hostel was great, very clean. the pool area was fantastic with a lot of shaded areas too. The guys on reception were lovely- Dave and miles. They were always offering a friendly service. I got upgraded... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

I have no idea how most people come up with their reviews! We stayed here for 8 days. 2 in the middle of the cyclone weather... we were never bored...with free table tennis and the lovely atmosphere in the hostel. The guys provided a bus service hourly into town with only 2 times during the day you had to wait... More 

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Aberystwyth
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I don't normally write reviews but this hostel has infuriated me so much that I feel I have to! location: It is a 40 minute walk from town and in the heat, it's impractical to walk to town, unless you want to feel like you've had a shower of sweat. There is a free shuttle bus but it is every... More 

Was this review helpful? Yes 3
BryonySumner, Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi and thanks for taking the time to leave us a review - I would have loved to have met you during your stay as I feel I could have helped you with some of your problems and helped you to enjoy your time in fabulous Cairns a bit more. We service our buses regularly - at the time of... More 

Cheltenham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very poor maintaining of building, a 3rd of the air con was out in the building no ones fault but the staff just couldn't give a f***, complained and got the response well is there a desk fan for the 8 of you?, well that's all we can do, still had to pay full price, ended up paying to upgrade... More 

Was this review helpful? Yes 1
BryonySumner, Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi - thanks for leaving us a review I am sorry that you did not enjoy your stay with us. We have had some airon problems this year but are currently in the process of upgrading all the systems - we have been trying to upgrade guests to rooms with aircon - I am really sorry you found the staff... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good hostel overall rooms where clean and air con worked fine. Showers where clean and kitchen was as you'd expect from a hostel. Staff varied some where very helpful especially the travel desk and some complained that I was making them do work. It is very out of town which in some respects is good because you can sleep, but... More 

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BryonySumner, Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Thanks for your comments - we are glad you enjoyed your stay - we are going to look at putting on extra bus runs to accommodate extra passengers. Enjoy the rest of your travels! More 

Oldenzaal, The Netherlands
Contributor
19 reviews 19 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There is a good atmosphere in this hostel with a buetaful swimming pool and a good looking dining area. The kitchen and the bathrooms are abit dirty. Most of the personel are backpackers who are working for there accomadation. It's a half an hour walk to the city centre, but there is also a free shuttle bus going from the... More 

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BryonySumner, Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Thanks for the review - we are glad that you enjoyed your stay! i will look into the level of cleanliness in the bathrooms so we can hopefully improve this. Enjoy the rest of your travels! More 

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

The hostel as a whole would have been fine if there was aircon/fans in the room and the staff weren't such incompetent, rude liars! After requesting to be moved rooms twice, we got fobbed off both times with unsatisfactory excuses and a general sense of indifference by both staff members we spoke to. After complaining once more to a manager,who... More 

Was this review helpful? Yes 1
BryonySumner, Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hi Kat, Thank you for taking the time to leave us a review. As you are aware i was shocked to hear that your stay was not satisfactory. We have recently had a malfunction with a couple of our air-con units which are currently being fixed and upgraded. I apologise that our staff were unhelpful in finding you a suitable... More 

Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2015

The rooms had a bad smell to them, our air con didnt work and we had 1 fan between 8 people which didnt cool the room down. When reported to staff all the replied was 'ok' and after asking when the air con will be fixed one room mate got a response of 'today' another got ' some time soon'... More 

Was this review helpful? Yes 1
BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Hiya - thanks for the review- I am sorry the aircon was not working in your room we are having an exceptionally hot Summer this year so you must have felt the heat. We get our pool professionally cleaned twice a week as well as maintaining it ourselves so I will definitely check this as the pool is normally gleaming!... More 

1 review
5 of 5 stars Reviewed February 21, 2015

This place was perfect for what we wanted during our trip to Australia. Definitely one of the best hostels along the East coast! Staff were so helpful (especially Myles from Mad travel) The place was clean, good showers, excellent wifi in the rooms, kitchen was great and they had buses into the centre regularly which was really convenient! Will be... More 

Was this review helpful? Yes
BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Thanks for the lovely review - we are glad you enjoyed your stay and can't wait to see you next time! More 

1 review
5 of 5 stars Reviewed February 21, 2015

Great hostel, big and sociable! There's a free shuttle bus that runs you into the town regularly and the staff are the friendliest I've met so far, would help you out with anything you need. Rooms and hostel were really clean and the swimming pool was great, they offer amazingly cheap meals and cheap beer. Would definitely stay there again!!

Was this review helpful? Yes
BryonySumner, General Manager at Nomads Cairns Backpackers and Serpent Bar, responded to this review

Thanks for the great review - come back and see us again soon!! More 

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