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All 66 Cairns hotels

Reef Gateway Apartments

4.0 of 5 Hotel   |   239 Lake St, Cairns, Queensland 4870, Australia
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76%
Ranked #19 of 66 hotels in Cairns
A recent review
5 of 5 stars Reviewed December 29, 2013
Ling Q Melbourne, Australia
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60 people have reviewed this hotel

Traveler rating
    29
    17
    4
    4
    6
See reviews for
28
18
3
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed February 10, 2014

We stayed for 2 nights in this place. When I booked I asked like always a place for 6 people. He told me that he has and so I booked. Even when we came he saw that our family has 6 members. In the evening we realized we are 2 towels short. After calling we got it only next morning.... More

Was this review helpful? Yes 1
Russ E, Manager at Reef Gateway Apartments, responded to this review

Dear Rainer, After reading your Review I must admit to being very saddened, as we tried to make your stay as comfortable and welcoming as possible. Your complaint is that you asked for and expected accommodation for 6 persons, and as you booked directly with us I can only assume that you took the time to look at our Website.... More

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013

My family spent 3 nights at a 2 bedroom apartment. The rooms are spacious with all facilities, such as cloth wash machine and dryer, electric over, cook top and microwave. The refrigerator is huge. 46" TV works well within the big living room. 2 minutes walk to the beach. Enough undercover car parking. Manager Russ is a very friendly gentleman,... More

Was this review helpful? Yes 1
Russ E, Manager at Reef Gateway Apartments, responded to this review

Thank you so much for your very helpful and friendly review of the Reef Gateway Apartments. It is always a pleasure to hear from our Guests and also to know that they really enjoyed their time with us as much as we enjoy having them here. Once again thank you for your comments and we sincerely hope that we will... More

Kolbotn, Norway
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013 via mobile

Friendly welcome, nice 2 bedroom apt. A good choice to stay here when in Cairns if you're not conserned about walking 15-20 minutes to get to the center. The pool wasn't too inviting, but we didn't stay there to swim in a pool.

Was this review helpful? Yes 1
Russ E, Manager at Reef Gateway Apartments, responded to this review

Hi Kari, Thank you so much for your Review of the Reef Gateway Apartments. We are very pleased to see that you enjoyed your stay with us and hope that you will tell your friends about us. The walk into Town is probably about 15 to 20 minutes if you take the route we suggest which is really a beautiful... More

Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2013

My husband and I stayed here for 6 nights in July in one bedroom apartment on the first floor. It is in a good location, only a short walk to the esplanade. The apartment was clean and nicely decorated - the only problem we had was that a light wasn't working but it was fixed very quickly. The apartment had... More

Was this review helpful? Yes 1
Russ E, Manager at Reef Gateway Apartments, responded to this review

Thank you so much for your Review of the Reef Gateway Apartments. We take great pride in our Apartments and always try to give the best possible service to all our Guests and it is always nice when we get good reviews. We sincerely hope that you will come and visit us again in the not too distant future. Regards... More

Horley
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2013

Me and my girlfriend stayed here for 4 nights from the 13 October 2013. After catching a late flight the keys were left for us so we could still get into our apartment after phoning ahead. Upon arrival and entering the apartment I discovered that Russ and his wife had decorated the apartment owing to it being my birthday upon... More

Was this review helpful? Yes 2
Russ E, Manager at Reef Gateway Apartments, responded to this review

Thankyou so much for your very complimentary review. We really loved having you here, and sincerely hope that you can realise your wish to come back and stay with us again. Regards RussE More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 16, 2013

There are small ants everywhere. You have to throw garbage away to the back of the carpark everyday by yourself. I have visited many hotels, motels and service apartment in the Canada, U.S.A., Europe, China, Korea, Singapore, Thailand, Vietnam etc. But the Reef Gateway Apartment is the only place that don't provide bathroom tissue, shampoo etc except for the first... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Russ E, Manager at Reef Gateway Apartments, responded to this review

Thankyou for your review of The Reef Gateway Apartments. We are truly sorry that you do not understand the nature of Self Catering Apartments. All our Apartments are fully equipped as in as normal Unit, allowing the Guests to do their cooking, washing etc in the Apartment. We, (as most other Apartments of this type in Australia) provide a Starter... More

San Antonio, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

My daughters and I spent 5 days in a 2 bedroom apartment. It was spacious and spotless. I love the apartment concept with our own kitchen with a washer and dryer. The location was perfect to either walk or drive to the beach or CBD. Russ could not have been more helpful in finding just the right tours for us... More

Was this review helpful? Yes 2
Russ E, General Manager at Reef Gateway Apartments, responded to this review

Thanks very much for your very kind review. We are genuinely pleased that you enjoyed yhour stay so much and trust that you will visit us again with your friends in the near future. Regards Russ E Manager More

Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2013

Arrived 5/10/13 for 4 nights. Arrived early at approximately 1130 am. Met by Russ the owner who could not do enough for us. Checked in and opened the door to our apartment (no 8) overlooking the pool. The apartment had everything we needed, very clean, spacious and comfortable. Russ recommended places to go and trips to book which we did... More

Was this review helpful? Yes 1
Russ E, General Manager at Reef Gateway Apartments, responded to this review

Thankyou so much for your review of our Apartments. It was greatly appreciated and we sincerely hope that you and your friends will visit us again in the not too distant future. Regards Russ E Manager More

Central Coast Aus
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 8, 2013

We stayed at The Reef Gateway Apartments the last week of August after spending a week in Port Douglas and attending my nephews wedding. We stayed in apartment 15 which was a 2 bedroom apartment as we had our 2 sons (23,21) with us. The apartment was on the 2nd floor overlooking the pool.Good pool and BBQ area. The apartment... More

Was this review helpful? Yes 1
Russ E, Manager at Reef Gateway Apartments, responded to this review

Thanks for your review. It is always pleasing to get some nice positive comments. We sincerely hope that you will visit us again in the future. Russ E Manager More

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 7, 2013

We booked our holiday in Cairns based on the Trip Advisor reviews and the website pictures on the apartments. This was the first time we had returned to Cairns since having our daughter and it had been approx. 7 years since we had been to Cairns. The managers Russ and Pam were very nice, polite and accommodating and assisted us... More

Was this review helpful? Yes 1
Russ E, Manager at Reef Gateway Apartments, responded to this review

Thank you for taking the time to review our establishment. We think some of your comments and criticisms are a little wide of the mark, but we are constantly looking for ways to try and improve and upgrade the property and appreciate any constructive criticism. More

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Additional Information about Reef Gateway Apartments

Also Known As:
Reef Gateway Apartments Cairns
Address: 239 Lake St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
#13 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Reef Gateway Apartments 4*
Official Description (provided by the hotel):
We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more   less 
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