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Rydges Esplanade Resort Cairns

209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
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1 room 1 guest
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Rydges Esplanade Resort Cairns
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671 Reviews from our TripAdvisor Community

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Traveler rating
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    279
    165
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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  • English first
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  • Indonesian first
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  • Japanese first
  • Portuguese first
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    (671)
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There are newer reviews for Rydges Esplanade Resort Cairns
See the most recent reviews
Brisbane, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 31, 2014

My partner and I stayed at Rydges for 5 nights last week and overall happy with their service. The room was nice and clean, full buffet brekkie was yummy and staff did their best to satisfy our needs. I had to ask restaurant attendant for a segment of a lemon due to my sickness and she brought nearly half a... More 

Was this review helpful? Yes
Arlington, Virginia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 23, 2014

we stayed at the Rydges Esplanade Resort Hotel for 5 nights. Although it was clean and we had all we needed this hotel is dated and needs some refreshing. You could feel the springs in the mattresses. The towels were very thin. Using the iron provided in the room blew the fuse but the most annoying issue was that the... More 

Was this review helpful? Yes 4

Travelers are raving about these Cairns hotels

QLD
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed January 21, 2014

We recently stayed in a Family Tower apartment. I have no idea where the rooms in the picture were taken but it most certainly wasn't in our room! I was initially a little hesitant in booking the room because of the price (it was low) but after reading numerous reviews I just decided that must have been because it wasn't... More 

Was this review helpful? Yes 2
Houston, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed January 12, 2014

Be careful when you book the Rydges hotel. There are two Rydges hotels in Cairns. I am writing a review specifically for the Rydges Esplanade Resort. This hotel's location is not as good as the other Rydges hotel, first of all. The other one is located right by the restaurants and shoppes, while this one is several blocks away. We... More 

Was this review helpful? Yes 4
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hi Aurora S, thank you for taking the time to post your thoughts on Trip Advisor. I think its fair to say "Dirty" is not that accurate based on your review. I do apologise that my team failed to pick up your used tissues and remove the bathtub sand, I will remind them that although not our favourite jobs these... More 

Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

We stayed here for three nights on our way back from Japan - it was the perfect way to relax after a long trip. The room was spacious and clean with a great view of the esplanade. Friendly staff, very comfortable beds and the poolside bar was an added bonus. Would definitely stay here again!

Was this review helpful? Yes 1
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hi Taylor B, Thank you for the fantastic review, great to read you enjoyed your stay. We look forward to seeing you again soon. Shannon, and the Team at Rydges Esplanade. More 

Gawler, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

Loved our stay 5 Jan 2014 at Rydges esplanade Cairns will definately be booking again awesome rooms great beds now thinking of buying 1 they are that comfortable. fantastic service they even folded my Pjs. Beds made by house keeping every day everything perfect when returning to room

Was this review helpful? Yes 2
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hi Julie C, Nice work by our housekeeping team. You have to love folded PJ's on a freshly made dream bed. I am sure the team have let you know but you can buy our beds online at Rydges.com. I have one at home and always stay @ Rydges when travelling, I know I will always have the perfect night's... More 

netanya, israel
Level Contributor
119 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 27, 2013

This hotel, close to Cairns waterfront and few blocs away from the city's night market and restaurants area didn't live to our expectations. Having stayed at other hotel of the chain, like in Auckland, the, rooms were poor in comparison, beds uncomfortable and in general seemed in bad need of refurbishing and renovation. What saved a bit the apparent disappointment... More 

Was this review helpful? Yes
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hi David S, This might be a review for our sister property Rydges Tradewinds which is right on the Esplanade. That said, thank you for the great comments about the kitchen team, I will ensure it is passed on, and we hope to see you again in Cairns. Shannon Craig More 

Seattle, WA
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 26, 2013

This is the Rydges establishment farthest from the Lagoon and the centre of Cairns but as a result is very quiet. From our room we did have a view of the water and the mountains beyond. The Esplanade was about a block away with a good walking path along the water. Wifi was an issue throughout Cairns.

Was this review helpful? Yes
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hi BevSeattle, thank you for the lovely review. It is a beautiful walk along the Esplanade into the centre of Cairns. I apologise if some of the WiFi issues you experienced were at the Hotel, we have recently installed a new system offering our guest free access, however as with all things new are experiencing teething issues. We look forward... More 

高岡市, 富山県
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 26, 2013

Staffs are all experienced and friendly. They have two Japanese employees who helped our group from Japan greatly. Our group consisted of 31 boys and 25 girls with 4 chaperons. Although two boys in room 212 flooded their room and damaged the carpet and resulted to use their liability insurance, Mr.Takayama, one of the Japanese staffs handled this embarrassing situation... More 

Was this review helpful? Yes 3
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hello Horin5379kak7520, Thank you for the fantastic review and glowing comments about our Team members. Glad to read that your excursion went well and we look forward to hosting you again. Shannon and the team @ Rydges Esplanade. More 

Locust Grove, Virginia
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 23, 2013

We stayed here as part of our package deal. The location is on the Esplanade, but a bit further away from the lagoon area, so it is fairly quiet. There is a small convenience store next door. We had a mountain view - these cost less than the ocean view. Our fifth floor room was just above the palm trees... More 

Was this review helpful? Yes 1
Shannon_Craig_Rydges, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Hello JVA22, Thank you for your extensive and postive review, I hope you enjoyed your Australian Adventure. Due to feedback regarding the price of internet we have recently installed a new system, which is still in the teething stages, however it is free to our guests. Again thank you for the great review, so glad you enjoyed your stay. Shannon... More 

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