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Rydges Esplanade Resort Cairns

4.0 of 5
209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Hotel amenities
Rydges Esplanade Resort Cairns
Ranked #25 of 79 hotels in Cairns
4.0 of 5 stars 197 Reviews
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197 reviews from our community

What travelers say about this hotel
  • Very good(8)
  • Reception staff(7)
  • Ocean view room(4)
  • Credit card(4)
  • Double beds(4)
  • Shuttle buses(3)
Traveler rating
    42
    85
    41
    20
    9
Only show reviews for Family (38) | Couples (71) | Business (20)
Date Rating
1 review
1 of 5 stars Reviewed May 27, 2012 NEW
1
person found this review helpful

Booked 1 room on wotif.com and verified with check-in staff 3 times that apartment was prepaid. Upon check-in, received two apartments. I had told reception that I had only paid for one apartment but he insisted all rooms were prepaid. At checkout this morning, I was informed only one apartment had been prepaid, and the second room would cost above... More

Was this review helpful? Yes
Sydney, Australia
1 review
3 of 5 stars Reviewed May 24, 2012 NEW

Supposedly 4 star, more 3 star. Stayed here 5 nights and wouldn't stay again. The room overall was a bit dated and tired looking. When we arrived there was lots of black mould around the bath tub. When we informed staff, it was only partially cleaned and the person on duty had to come up to our room with bleach... More

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Sydney, Australia
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 10, 2012

This is the second time I have stayed here in the last month. Both times I have been able to get a special deal of $90 a night which makes it worthwhile. I would not be so keen if I had to pay full freight which is $120+. You could do a lot better for that price. Whilst it has... More

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uk
Senior Contributor
26 reviews 26 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

The location just off the esplanade means all (if not most) rooms get a sea view. The rooms are well equipped and well maintained. Tere are the usual facilities you would expect with a large hotel. We had room service one night and the food was fabulous. The standard of this hotel was so much better than the one in... More

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Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012

Dear Kezza17June Thanks for the positive response and I am pleased you enjoyed your stay with us in Tropical North Queensland. We have been working on the room service menu and we are receiving great comments and yours confirms we are on the right track, once again many thanks. Best regards Steven GM More

Peterborough, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 17, 2012
1
person found this review helpful

This hotel is probably what most would deem as 'on the outskirts'; however, we had no problems with this. We tend to explore a new place on foot, so loved the fact that you could walk across the road & pop out onto the promenade (as we would call it!) & then wander into the centre listening away from the... More

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Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012

Dear MrsJonesJnr I appreciate the time you have taken to provide a well rounded description and experience of your stay. It goes without saying that it’s great to receive such feedback and that the team have provided what we pride ourselves on, quality customer service. With thanks Steven Oakley GM More

Tully
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2012
1
person found this review helpful

Great pool, fantastic restaurant for dinner and breakfast. Spacious room comfortable bed. The staff from reception, restaurant to room attendants polite and so helpful. We always stay and dine here when in Cairns. More

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Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012

Dear Catherine S It’s great to be your hotel of choice when you stay in Cairns. Next time you are here have a look at the bar, we have made some modifications and have a fresh new Tapas’ menu launching 11 May. We look forward to seeing you again, thanks for the positive feedback Kind regards Steve More

Sydney
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 12, 2012
1
person found this review helpful

We had a lovely week stay here - after being upgrade by the Rydges Tradewinds - to Ocean View rooms! Gorgeous view! lovely clean and modern rooms! Cant complain :) I would rebook to stay here again! :) More

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See 3 more reviews by bronkaan for Cairns
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012

Dear Bronkaan We appreciate the great feedback and agree the views are spectacular. Its great the team were able to help you out. With thanks Steven GM More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 7, 2012
2
people found this review helpful

Comfortable room, don't know what's wrong with the front desk staff, always show their attitude. Worst service ever! More

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Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012

Dear Robinr310 Sincerely sorry to hear of your experience and clearly this is inconsistent with our service and something of a shock, you are welcome to contact me directly to discuss should you wish. Sincerely Steven Oakley General Manager More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2012

Not a bad hotel overall, comfy bed, nice pool. Everything else functioned to expectation. I got this one as a mystery hotel and would be unlikely to return because I'd prefer a more central location, but if you're driving a car or using frequent bus tours then this is would make a decent base for your operations - well priced... More

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See 5 more reviews by Captain_Zaphod for Cairns
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
April 10, 2012

Dear Captain_Zaphod I appreciate the time taken to place your positive review. It should be mentioned that if we can ‘room move’ we will. It’s great you enjoyed Cairns and should the situation arise we would like to accommodate you again. With thanks Steven Oakley GM More

Melbourne
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 5, 2012
1
person found this review helpful

I had the opportunity to stay 3 nights at Rydges Esplanade Resort Cairns in mid March. The hotel was reasonably priced due to the special deal with Rydges at present - 3 nights for the price of 2. I selected an ocean front room which had a wonderful view of the ocean and the city centre with a small balcony,... More

Was this review helpful? Yes
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
April 10, 2012

Dear CMAU Thank you for the review and compliments of the hotel. As the large majority of our guests would agree the walk along the Esplanade is extremely pleasant making the location of the hotel preferable for an array of Cairns offerings. Once again, many thanks. Kind regards Steven Oakley GM More

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Additional Information about Rydges Esplanade Resort Cairns

  • Rydges Esplanade Hotel Cairns
  • Rydges Esplanade Cairns
  • Rydges Cairns
Address: 209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Price Range: $

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Rydges Esplanade Resort Cairns
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