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Rydges Esplanade Resort Cairns


TripAdvisor Popularity Index
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#26 of 82 hotels in Cairns
TripAdvisor Traveler Rating
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3.5 of 5 stars 71 Reviews
Recommend74% |
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“Fantastic hotel” Jul 4, 2009 - deeandrob
“Escaping the cold in TNQ” Jun 14, 2009 - Neverfarfromhome
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What's Near Rydges Esplanade Resort Cairns

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Bayleaf 0.1 mi 0.2 km 4 of 5 stars
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Top-Rated Nearby Things to Do
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Reef Experience 0.4 mi 0.7 km 4.5 of 5 stars
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Rydges Esplanade Resort Cairns
Cnr The Esplanade & Kerwin St (formerly Matson Resort Cairns)
Cairns 4870
Australia
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Traveler Advice on Rydges Esplanade Resort Cairns

Traveler Forum
  • Ask a question or view 54 posts on Cairns from this week.
Professional Advice (1)
Title Source
“Matson” This is Travel
Web Comments from Travelers (1)
Title Source
“Rydges Esplanade Resort Cairns” Expedia.com
Rydges Esplanade Resort Cairns
Hotel class 3 of 5
Cnr The Esplanade & Kerwin St | (formerly Matson Resort Cairns), Cairns 4870, Australia
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Traveler Reviews

74% Recommend
3.5 of 5 stars 71 reviews
Excellent
15
Very good
26
Average
13
Poor
6
Terrible
3
By trip type
All (71)
Business (5)
Couples (13)
Family (11)
Friends getaway (4)
Solo travel (3)
[ Date ] [ Rating ]
“Fantastic hotel”
Save Review
5 of 5 stars
deeandrob 2 contributions
Co. Durham
Jul 4, 2009 | Trip type: Family

We stayed at this hotel 15th - 20th June 2009 and found Cairns & this hotel to be amazing. The hotel is in a fantastic location and had great facilities. We ate in the hotel a couple of times and the food was fantastic - lots of choice and it tasted amazing. We stayed in a mountain view double double... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Fantastic feedback! I am delighted you enjoyed your holiday in Cairns. The weather is fantastic this time of year. Thank you for taking the time to post your positive comments and do hope you visit us again in the near future. Wayne Woods Executive Assistant Manager

“Escaping the cold in TNQ”
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3 of 5 stars
Neverfarfromhome 4 contributions
Ashmore, Australia
Jun 14, 2009 | Trip type: Couples

We stayed here on the long weekend in June. The Hotel was very quiet so we got a nice room at the back of the Hotel overlooking the city - great view of the mountains too. We were here in March and had a great stay so when we had to come back to Cairns we were pleased to see... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Thank you for your positive feedback. I am delighted that you enjoyed your visit to Cairns. Wayne Woods Executive Assistant Manager

“The Appartments - Comfortable but "tired"”
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4 of 5 stars
UkMelly 6 contributions
UK
Jun 9, 2009 | Trip type: Couples

We managed to get a huge appartment between four of us at a very good rate so I would say it was good value for money, however we wouldn't choose to stay there again as it was a bit tired. The carpets were extremely stained and the access to the appartments was rather difficult in that you had to go... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

It is fantastic that you loved the location of the resort as well as the Cairns esplanade, which I personally recommend to all guests. The resort is currently undergoing an upgrade and the apartments are also included in the plan. Your feedback is greatly appreciated and will assist in the upgrade process. Wayne Woods Executive Assistant Manager

“Comfortable”
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3 of 5 stars
jeanetteBrisbane 6 contributions
brisbane
Jun 9, 2009 | Trip type: Couples

We found the staff at reception very helpful and friendly. The hotel is perhaps a little dates but full of character. Our room was very comfortable and roomy. Breakfast was average, with limited choice of food. Nice pool and surroundings more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Rydges Esplanade Resort prides itself on the high quality of service provided and we thank you for highlighting this in your feedback. Feedback is cruicial to our industry and I have discussed your comments with our Food & Beverage team, who will be implementing many changes to improve the variety of the breakfast buffet. Wayne Woods Executive Assistant Manager

“Great place for a Conference”
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5 of 5 stars
Toastie69 1 contribution
Townsville
May 12, 2009

The hotel is great place to hold a conference. The Conference and Banqueting staff are the most helpful and friendly that I have ever met. The organisation at the hotel and the service and food provided were superb. Nothing was too much trouble over the four days our conference ran. The hotel staff made my life as convenor very easy.... more

Management response from
GENERALESPLANADE, Executive Assistant Managaer

Dear Guest, Thank you for taking the time to post your review. The staff and management at the resort are delighted that your conference was a success and the staff, service and food were to your liking. Once again, thank you for your positive feedback. Kind Regards, Wayne Woods Executive Assistant Manager

“Honeymoon”
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5 of 5 stars
PrateekN 9 contributions
India
May 2, 2009

Beautiful hotel. Good Location Next to the esplanade good cofee shop Good Breakfast facility Walking distance to the restaurants and tourist area. Good rooms with Balcony more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us with your feedback. I am delighted that you enjoyed your stay at the resort and do hope you choose visit Cairns in the near future. Kind Regards, Wayne Woods Executive Assistant Manager

“Staffing Issues”
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3 of 5 stars
fingersoffish 7 contributions
melbourne
Apr 25, 2009

I accidently booked Rydges Esplanade instead of Rydges Trade Winds, at which we had stayed the previous night. The rates were excellent at Rydges Esplanade and it is a lovely hotel. We had comfortable beds and a clean room with great views. Unfortunately, upon arrival we had a considerable wait at the front desk before we were served. There was... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us with your valuable feedback and my sincere apologies for the lack of quality in service provided during your recent stay at the resort. I fully understand your dissatisfaction and have ensured that there are 2 staff members present in the lobby at all times. The management has reiterated to...

“Home away from home”
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4 of 5 stars
CharlieGirl22 1 contribution
Sydney
Apr 4, 2009 | Trip type: Family

I booked a two bedroom apartment using a cheap deal on the net and was happy to get a "home away from home" for my money. The rooms were big with plenty room for a family of four adults. And we got a view of the water too. The lady at the desk helped us book a tour to the... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for choosing to stay with Rydges Esplanade Resort. I am delighted that you enjoyed the resort and its facilities. Thank you for your positive comments and we look forward to welcoming you back to Cairns. Kind Regards, Wayne Woods Executive Assistant Manager

“Great Night Staff and Hotel”
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4 of 5 stars
xdominogirlx 2 contributions
Adelaide
Mar 31, 2009 | Trip type: Friends getaway

I stayed at the Rydges Esplanade for Five nights with a female friend. We had some issues at check in and when trying to organise our trips (the staff were a little slow)- but this may have been symptomatic of the laid back attitude of queensland? Regardless, the night staff were absolutely amazing, especially a young man named Magnus, and... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us with your positive comments. I am delighted that you enjoyed your stay at the resort. We look forward to welcoming you to Tropical North Queensland again. Wayne Woods Executive Assistant Manager

“Good clean place to stay”
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4 of 5 stars
Rigseismic67 16 contributions
Canberra
Mar 23, 2009 | Trip type: Business

No problems here, stayed 3 nights A bit of a walk to town though more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us with your review. The resort offers a courtesy return shuttle bus to the city at 3pm, 6pm and 9pm. Kind Regards, Wayne Woods Executive Assistant Manager

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Rydges Esplanade Resort Cairns Also Known As

Address: Cnr The Esplanade & Kerwin St | (formerly Matson Resort Cairns), Cairns 4870, Australia
Cairns Hotels Rydges Esplanade Resort Cairns
3.5/5.0
71