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Pullman Cairns International

#8 of 66 Hotels in Cairns
Certificate of Excellence
5.0 of 5
Hotel website
17 Abbott Street, Cairns, Queensland 4870, Australia
Pullman Cairns International
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Ranked #8 of 66 Hotels in Cairns
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
ChristianeNSW Sydney, Australia
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1,272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
538 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Close to everything, spacious and huge hotel, with plenty of rooms and services. Friendly staff, and very helpful, breakfast is very generous and was included in my package. rooms are large and comfortable, with a potential for a little upgrade just to accommodate current trends. Overall i enjoyed my stay very much.

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Christiane, Thanks for your nice review and we're glad you enjoyed your stay. Thanks for mentioning our fantastic staff and we hope you may return one day. Regards Paul More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel is located in the central of the cairns cbd, close to everything including wollies. Nice facility and great swimming pool. Breakfast are surprisingly good with a wild range of food. I only rate them average because the hotel is pretty out of date, the room is really old. With this price I sure be able to find better alternatives,... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi HCMIKEY, Thanks for taking the time to post a review and we appreciate your feedback. You make some fair points and I will have a review of the room service collection tray procedure -thanks for bringing that to our attention. Regards Paul More 

Sydney, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I arrived at the Pullman's expecting to be blown away, my first time in a 5 star hotel, the rooms are in need of an up date, shower bath? But it has the best shower nozzle ever! Carpet and room is old but very clean and tidy, I did have a drama with some maintenance on the hot water but... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Pitchnup, Glad we could sort out the dramas (sorry you had any) and you enjoyed our food. Thanks for taking the time post a review - we appreciate your feedback. Regards Paul More 

Adelaide, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights with my Mum. We arrived early around 1030am but we're checked in straight away by a very friendly staff member. The hotel is beautiful and feels like you are staying in 6 star. Room were spacious and clean and we both had a double bed each instead of a tiny single like some hotel twin... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

HI Susie, Thanks for a lovely review - it was a pleasure to read. Thanks for mentioning our staff -there are a great group and I'm lucky to have them. We hope to see you again. Regards Paul More 

Melbourne
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third trip to Cairns and the third time at the Pullman. We love the fantastic atrium and layout of the hotel. The rooms are spotlessly clean and well-furnished; with very comfortable beds (true of all three visits). From the loyalty card, we were able to receive an upgrade. This had a bedroom and separate eating area. The... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi CaG, Firstly thanks for your loyalty and choosing us - we really appreciate it. We also appreciate your time in posting a review and giving us (the great) feedback. We hope to see you up here for number visit. Regards Paul More 

Sydney, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel - gorgeous foyer and bar area, spacious comfortable rooms, and handy location not far from the Esplanade. The pool area is really lovely too, and has a real resort feel. Best of all were the friendly staff, always smiling and keen to help with everything, they really made the stay. The only downside was that the hotel is... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Quoi, Thanks for the great review -sorry about the Casino! Thank you also for mentioning our wonderful staff -they are a dedicated crew who do try their best. We hope to see you again. Regards Paul More 

Bratislava, Slovakia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed with my sister and my cousin at this hotel the other week. I can say that this place met all my expectations. The whole experience starts when you enter the lobby where you are welcomed not only by concierge at the reception but also nice fragrance that they use in this area. All luggage is taken care of... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Adya, Thanks for your wonderful review -it was a pleasure to read and I know the team will enjoy it. We hope to see you back here one day. Regards Paul More 

Adelaide, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We arrived at the Pullman & our initial thoughts were wow what a lovely hotel & friendly staff.. Then we went to our room & saw that there were 2 beds that were double size & for a family of 3 we new that wasn't going to be good.. My husband and I didn't get hardly any sleep because the... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Jo, Thanks for taking the tiome to post a review and I'm sorry about the beds - we are woring on a replacement program but I realise that didn't help you. We appreciate the feedback and glad you enjoyed our location. Regards Paul More 

Los Angeles, California
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel had a great staff and spacious and clean rooms. There is a yummy coffee shop next door, but I forget the name! It is a good location as well as the tour buses pick you up there. It also has a seafood buffet to die for.

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Kleinjk, Thanks for taking the time to write such a nice review - we appreciate you taking the time. Regards Paul More 

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