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Pullman Cairns International

#8 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
17 Abbott Street, Cairns, Queensland 4870, Australia
Pullman Cairns International
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Ranked #8 of 66 Hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Rebeccamaree1512 Melbourne, Australia
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

My best friend being a flight attendant had a 3 days off to travel anywhere she wanted to, so we decided to take a cheeky getaway to Cairns for 2 nights, last minute of course. So glad we decided to stay at the Pullman Cairns International. Where to start: Everything from the Check-In to Check out process was exceptional! I've... More 

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Hamilton, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Hotel room was like any other except for a terrible mouldy smell coming out of the air con unit - welcome to the tropics! Hotel staff were very good, nothing was too much trouble when we needed to change some other travel arrangements.

Was this review helpful? Yes 1
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Superset, Thanks for posting a review and I apologise regarding the smell. Thanks for mentioning the staff. Regards Paul More 

Gold Coast
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Room and service ok. They charged for an extra day after I left. They made the mistake and I got charged! They showed their booking dates (their mistake) and I had to pay. Hotel is showing signs of wear. Was probably good 30 years ago. Absolute ripoff!

Was this review helpful? Yes 1
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Joe, I apologise we made an error with your bill -thanks for letting us know, we appreciate all feedback. Regards Paul More 

Warrnambool, Australia
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Everything was great, including the staff. Buffet breakfast was fantastic. Also attended a conference there and the food and facilities were fabulous. Would definitely choose to stay there again. Its enormous, was busy and its not cheap, but its a great location. Not often you get awesome water pressure in the shower in such a large hotel and the bed... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Jane, Thanks for the nice review - it's all good when that shower is hot and strong and the bed is comfy! Thanks for taking the time to post a review and we hope we can see you up here again. Regards Paul More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After an exhausting day, we were welcomed and taken care of by the Pullman International (previously Sebel) staff. We chose the Executive Suite (around $400 per night) on Floor 15 which overlooked the harbour and cruise ship terminal with views also of the hinterland. The suite was spacious, spotless and serene. It featured two televisions and three telephones. The restaurant... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Micheal, Thank you for your kind review and for mentioning our wonderful staff. It sounds like you enjoyed the area and all it has to offer which is great. We hope to see you up here again. Regards Paul More 

Gold Coast, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

From check in to check out all staff were super friendly and helpful. I arrived early and was given immediate access to my room on arrival which was great. The facilities (gym, pool, sauna and spa) were awesome, though more attention could be paid to the and cleanliness of the sauna (the floor was really dirty). The hotel was showing... More 

Was this review helpful? Yes 1
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Brad, Thanks for the nice review -I will get somebody to look at the sauna. Thanks for mentioning our fantastic staff and in particular Molly. Thanks for taking the time to post a review. Regards Paul More 

Cairns, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I really want to give this hotel a 5 star rating ...the only thing was a bouncy bed and small pillows...The linen, the size of the room, the buffet, the service, the size of the bathroom....well everything else was worth 5 stars...except for the old boing boing bed. A high water view room really is very pretty :-)

Was this review helpful? Yes 2
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Danima, Thanks for the review -fair call about the bed, I'll look into it. We're glad everything else was up to scratch. I hope you can come and stay again, Regards Paul More 

Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 6 nights for our honeymoon and we could not have asked for a better hotel! It is in the perfect location close to the reef fleet terminal where most reef tours go from and close to the esplanade and all the shops and restaurants within Cairns. When we came to check in, I had actually stuffed... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Monique, Thanks for the great and thorough review. It was great our staff were able to assist you at all stages -they are a great grouyp. I note your comment re the thermostat and will check it out. Thanks again for taking the time. Regards Paul More 

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