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All 66 Cairns hotels

Pullman Cairns International

5.0 of 5 Hotel   |   17 Abbott Street, Cairns, Queensland 4870, Australia
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79%
Ranked #11 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
andreahouben Melbourne, Australia
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953 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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  • English first
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English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Stayed for a conference. The rooms are very dated. Mini bar poorly stocked. Wine list at restaurant poor. Seafood buffett very limited and included very little variety and mainly made up of other meat dishes. Not at all as expected by pictures depicted in elevator. Tour desk with limited knowledge. Wanted to get to Kuranda without having to do train... More

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Sydney
Top Contributor
60 reviews 60 reviews
39 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The room was a good size, just really old and tired. The staff were lovely. The room service was dreadful. The bar was closed at 10.15pm on a Wednesday night so don't expect a night cap. However the competition in Cairn's is pretty thin and I believe this hotel is actually pretty good in comparison.

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Labrador, Australia
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We've stayed here before so this was a return visit. We like the central location and the ambience. The rooms are comfortable and quiet. The bar area is pleasant to meet friends for a drink and snack. The staff we dealt with we're not particularly quick or friendly and this let the overall rating down for us.

Was this review helpful? Yes 1
Reigate, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Absolutely fine - rooms are pretty average in terms of decor, but a good size. Harbour or mountain facing rooms especially. Great breakfast selection, good bar service, seafood buffet at restaurant is worth a visit, especially if you want to attempt eating your own weight in shellfish for a decent fixed price! Maybe not quite as smart as other Pullman... More

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I wish I could select three and a half. Its not quite a 4, but better than a three. It has a great location being close to the esplanade but sufficiently 'tucked away', and is quite 'grand' in an oldstyle colonial way. We spent three nights here as it came up at a reasonable price for a room for three... More

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Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Pullman Cairns International have a terrible pubic relations leak. The staff were lovely but the management need to take an urgent, good long look at one or two charging policies. The positives It's a fabulous entrance and the reception, concierge, bar staff maintain a high standard that any international hotel would be entirely satisfied with. The room was large... More

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Cafehead, Thanks for your balanced review - you have made some valid points for our consideration. I thank you for your kind words regarding the hotel and food. As a regular travller you may have heard of our free Le Club program - once you gain silver status you get free Wifi in all our hotels - I realise... More

Townsville, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, location and staff. Buffet breakfast is fantastic. Only 2 issues: We had a pre-arranged bed/breakfast deal for 2 nights but had problems the first morning when the breakfast deal did not appear on the Hotel's paperwork so we had to pay for breakfast. Sorted it out later at Reception but only because we were able to show written... More

Review collected in partnership with Accorhotels.com

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi MIck B, Thanks for the balanced review. I do apologise that we got it wrong - it is annoying we did it twice! I will also look at the room entry issues as this should not happen -thanks for bringing this to our attention. Regards Paul More

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here just for one night to transit to Fitzroy Island (where I strongly suggest to go!) upon arrival in Cairns. I didn't have much expectation prior to my arrival but found it quite grand. Lobby was huge and nothing wrong at reception or concierge service. I didn't have dinner or drinks here then cannot comment much however if you... More

Was this review helpful? Yes 1
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Takafujino, Thanks for the review -glad you enjoyed Fitzroy it is great over there. Regards Paul More

Cairns, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here on friday night with my partner. We live in Cairns and so it was just a night away where we could simply relax with no distractions and enjoy. The entrance and foyer area are very enticing and are reminiscent of grand colonial style. Checkin was efficient and we were escorted to our premium room. We were located... More

Was this review helpful? Yes 1
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Judy, I'm really sorry about the TV -it obvoiusly had an adverse effect on your whole stay. Can I say thank you for bringing it to our attention, we really appreciate the feedback. I'm glad Andrew was of assistance however there is no doubt the TV should have been working. Regards Paul More

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Additional Information about Pullman Cairns International

Address: 17 Abbott Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Cairns International 5*
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Cairns #6 Luxury Hotel in Cairns #7 Family Hotel in Cairns #7 Business Hotel in Cairns #11 Romantic Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Impressive 16-story Hotel with extensive use of local marble & timber. ... more   less 
Number of rooms
321

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