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Pullman Cairns International

#8 of 67 Hotels in Cairns
Certificate of Excellence
5.0 of 5
Hotel website
17 Abbott Street, Cairns, Queensland 4870, Australia
Pullman Cairns International
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Ranked #8 of 67 Hotels in Cairns
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
dave548 Ballarat, Australia
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1,312 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mildura
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our 11th floor room was comfortable, spacious & clean with lovely views. The small private balcony was appreciated. The decor is in keeping with what I experienced in the Goldcoast last year, the colours were almost identical. I guess Queenslanders like them. Our bed was comfortable, but the pillows were not. I regretted not packing our own & my husband... More 

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Launceston, Australia
5 of 5 stars Reviewed yesterday NEW

We booked through Wotif and booked a mystery deal, so I was very happy when I found out it was the Pullman! The Hotel is beautiful, when you walk in it smells beautiful (they must burn some sort of oil) the reception staff were very friendly. Unfortunately I didn't check what sort of room we got and we ended up... More 

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Melbourne, Australia
3 of 5 stars Reviewed 2 days ago NEW

Beautiful entrance to this Hotel. We had a Queen Harbour View Room, room on the 12th Floor. Only problem here was the pillows, very hard. Next morning rang housekeeping to request softer pillows, they changed them with very little improvement. I mentioned this when departing at Reception and was told they are upgrading their bedding. Breakfast was a bit dissapointing.... More 

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Brisbane, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is rated as 5 star luxury. The staff here are wonderful and definitely 5 star. The foyer and bar area is also beautiful. The rooms are tired and need updating, the bed was saggy as were the pillows. The pool area was desperately in need of updating, and I could not call this a 5 star luxury hotel.... More 

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Melbourne, Australia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very impressive entry and reception area with friendly staff on arrival. Our room on the 13th floor was standard but comfortable and had a small balcony with views of the casino across the road and the harbour. We utilised room service twice. The staff were very friendly but the food was average and overpriced for the quality. Pool area is... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Jojo, Thanks for taking the time to post a review -we do appreciate your feedback. I note your comments regarding the room service and I will discuss it with the team. Regards Paul More 

Sydney, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is in a Convenient location in the city across the road from the casino and the main strip. It has a Great foyer, but the Rooms and corridors on floor are a bit dated. Gym was simple - but had enough weights and cardio options Didn't use the pool but it looked good

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Baz, Thanks for the review; we appreciate you taking the time to give us the feedback. Regards Paul More 

Sydney
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Visited this hotel recently whilst on holiday in Cairns, to book a High Tea that we had read about. Staff were very helpful and went out of their way to organise this for us, suggesting a special where you could combine the High Tea with various Spa treatments. We chose the one hour massage treatment followed by the High Tea.... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Kellie, Thanks for choosing us and giving the 'combo' a go. Great to hear your comments regarding your treatment however I also note all the comments regarding High Tea and apologise as we fell short in some areas. I want to thank youy for taking the time to give us that feedback - we appreciate it. Regards Paul More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very impressive hotel, staff very friendly, rooms well appointed. For the ladies good size bathroom. Only minutes walk to cafes and Restaurants and the Casino across the road. Has a big pool and plenty of lounges to sit on. The only draw back is the beds are doubles, not Queen size or King

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Yindana, Thanks for posting a nice review. Sorry about the beds, we are working on it but I realise that didn't help you. Thanks for mentioning our fantastic staff. Regards Paul More 

Hotel Review Summarization

What travelers say

  • Pool area(11)
  • Very nice(6)
  • Buffet breakfast(5)
  • Star hotel(4)
  • Very clean(3)
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