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Pullman Cairns International

#8 of 67 Hotels in Cairns
Certificate of Excellence
5.0 of 5
Hotel website
17 Abbott Street, Cairns, Queensland 4870, Australia
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Pullman Cairns International
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1,317 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1317)
  • Mar-May only
    (344)
  • Jun-Aug only
    (402)
  • Sep-Nov only
    (303)
  • Dec-Feb only
    (268)
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Port Douglas, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Beautiful older style Hotel Big comfortable room and great bed. Balcony to view the Inlet, city and mountains. Close to all city activities. Staff very friendly and courteous Would recommend to any visitor wanting to explore Caiirns

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Melbourne Australia
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this hotel for the second time last week and had a week which we enjoyed 100% Having booked a Premium King Harbour View room (1513) we had one of the best rooms in the hotel with views that are possibly some of the best in Cairns and the room was large with a decent... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Grasa, It was great having you here and having time to have a chat. we look forward to your return and pleas elet us know if you need any assistance. Regards Paul More 

Madison, Wisconsin
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Probably wouldn't have chosen this hotel, but scientific conference located here. Room appears very clean, but in need of refurbishing. Bedside table peeling, hallways need painting. Staff helpful and the location is good, right downtown. There's a refrigerator in the room, and a food store within easy walking distance so you can pop over there and get some snacks, which... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Beth, Thanks for taking the time to post a review - we appreciate your feedback. We hope you enjoy your visit to this beautiful part of the world. Regards Paul More 

Hong Kong, China
1 review
2 of 5 stars Reviewed 4 days ago NEW

I visited Cairns with my family. First time in Australia and it was all good up until we got to Pullman. I checked in at the reception and was greeted by a rather rude receptionist. I thought that it was me being Asian until I had to talk to a second receptionist the next day who turns out to be... More 

Was this review helpful? Yes 2
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Micheal, i do apologise for you getting that impression it is certainly not our intent. Please feel free to speak to any staff member regarding your stay. Regards Paul More 

Mildura
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our 11th floor room was comfortable, spacious & clean with lovely views. The small private balcony was appreciated. The decor is in keeping with what I experienced in the Goldcoast last year, the colours were almost identical. I guess Queenslanders like them. Our bed was comfortable, but the pillows were not. I regretted not packing our own & my husband... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Kim, Thnaks for the nice feedback and a special thanks for mentioning our wonderful staff - they are a dedicated bunch. Thanks for choosing us and we hope to see you again. Regards Paul More 

Launceston, Australia
5 of 5 stars Reviewed 6 days ago NEW

We booked through Wotif and booked a mystery deal, so I was very happy when I found out it was the Pullman! The Hotel is beautiful, when you walk in it smells beautiful (they must burn some sort of oil) the reception staff were very friendly. Unfortunately I didn't check what sort of room we got and we ended up... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Dearne, Thanks for your nice comments -sorry about the bed and we are working on that. I'm glad you enjoyed our vibe and thanks for taking the time to give us some feedback -we appreciate it. Regards Paul More 

Melbourne, Australia
3 of 5 stars Reviewed 1 week ago

Beautiful entrance to this Hotel. We had a Queen Harbour View Room, room on the 12th Floor. Only problem here was the pillows, very hard. Next morning rang housekeeping to request softer pillows, they changed them with very little improvement. I mentioned this when departing at Reception and was told they are upgrading their bedding. Breakfast was a bit dissapointing.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi JREW, Thanks for your feedback and comments - must have been a batch of smaller eggs whilst you were here as we have never had that comment before. I also not eyour comments regarding the pillows - I'm sorry we didn't respond in amore effective way. Thanks for taking the time to post the feedback. Regards Paul More 

Brisbane, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is rated as 5 star luxury. The staff here are wonderful and definitely 5 star. The foyer and bar area is also beautiful. The rooms are tired and need updating, the bed was saggy as were the pillows. The pool area was desperately in need of updating, and I could not call this a 5 star luxury hotel.... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Trumann, Thanks for your feedback and you make some valid points - we are working on a plan. We also appreciate you taking the time to post a review. Regards Paul More 

Melbourne, Australia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Very impressive entry and reception area with friendly staff on arrival. Our room on the 13th floor was standard but comfortable and had a small balcony with views of the casino across the road and the harbour. We utilised room service twice. The staff were very friendly but the food was average and overpriced for the quality. Pool area is... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Jojo, Thanks for taking the time to post a review -we do appreciate your feedback. I note your comments regarding the room service and I will discuss it with the team. Regards Paul More 

Hotel Review Summarization

What travelers say

  • Pool area(11)
  • Very nice(6)
  • Buffet breakfast(5)
  • Star hotel(4)
  • Very clean(3)
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Room/suite (9)
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Hotel & grounds (7)
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Other (4)
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