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Pullman Cairns International

#8 of 66 Hotels in Cairns
Certificate of Excellence
5.0 of 5
Hotel website
17 Abbott Street, Cairns, Queensland 4870, Australia
Pullman Cairns International
Best prices for: 1 room 1 guest
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Ranked #8 of 66 Hotels in Cairns
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Michelle L Currency Creek, South Australia, Australia
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1,226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Currency Creek, South Australia, Australia
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 3 days ago NEW

Clean room, great balcony, lovely bathroom, classy entrance - very helpful staff. Even lent us a brolly when we went out in the rain. Stored food in fridge on last day after check out - very accomodating

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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed 2 nights at this hotel for business purposes April 2015. Central to shopping, The Esplanade, restaurants, Casino etc. Busy hotel that seemed to have a lot of families staying, lifts a bit slow but room very clean and presentable. Would recommend for solo travellers and families.

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Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff - absolutely professional with a personal touch that is friendly, and makes you feel very welcome. The hotel was impressively clean, Molly and Junko were absolutely wonderful helping us with tour information. Both a true asset to the hotel. I will be more that happy to stay there again and recommend this hotel and the exceptional service.

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Melbourne
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Was not sure what to expect but was pleasantly surprised - good size rooms with balcony, big bathrooms (pity about the shower curtain which I hate), big towels and bath robes. Comfortable bed and generally felt warm and welcomed. The aircon was sensational which you need in this heat. Room service breakfast was always as requested and arrived hot. Great... More 

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the Harbour View Room. From our balcony we could see the water but we were also facing the casino. Pros - great views of Cairns city and the water. In the best location, only a few mins walk to the boat terminal, where all the reef tours depart from. Very spacious rooms and bathrooms, even if they... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Milklplum, Thanks for taking the time to post a review - we appreciate your feedback. Also thank you for your loyalty - being a sliver member is a great benefit and I hope you enjoy using those benefits across the Accor network. When I started working for Accor we had 27 hotels in Australia and now there is over... More 

Jakarta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

From entering the hotel, the staff are very friendly and go out of their way to make sure you are ok. There is free internet if you are a member (or become one when you check in) of the hotel loyalty program. The pool area is great place to chill out and catches sun for most of the day too.... More 

Was this review helpful? Yes 2
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Mike, Thanks for your nice review - special thanks for mentioning our fantastic staff; as I've said on this site many times they are a dedicated bunch and I'm lucky to have them. Regards Paul More 

Adelaide, Australia
1 review
3 of 5 stars Reviewed 1 week ago

good position but poor service or no service at the pool it could do with a bar, we ordered drinks which never arrived we gave up waiting after about an hour, buffet breakfast was over cooked & cold too. On a positive note the hotel was very clean, great views & staff were very friendly overall a nice stay

Review collected in partnership with Accorhotels.com

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi 199granta, Thanks for your review and I'm sorry about the drinks service on the pool deck and your comments regarding breakfast - it is something I will review with the team. I'm glad you found our staff friendly. Regards Paul More 

Saint-Petersburg, Russia
Top Contributor
127 reviews 127 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night. Really liked breakfast. Rooms look a bit old and worn out. Staff is friendly and attentive to guests. Rooms have balconies which is nice to start a day with view. Next to hotel is duty free shopping centre and restaurants.

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Vladimir, Thanks for taking the time to post a review and we appreciate your feedback. Thanks also for mentioning the staff. I note your comments regarding the room. Regards Paul More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed with friends with an infant. We chose this hotel because of the name Pullman. The building had a WOW factor, the reception and lobby did not fail to impress, loved sitting in lobby to listen to live jazz. The rooms however was tired looking, housekeeping was a major let down. When checked in we had an infant which started... More 

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Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Alex, Thanks for your review and you make some fair points - I apologise for the housekeeping issues and will talk to the team regarding these and thanks for mentioning the staff positively. Regards Paul More 

Queensland, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We arrived in Cairns (first time) and we're greeted by some very helpful doorman (Tristan was excellent) and a very friendly woman at the counter who let us check in 30 minutes early :) we were elated to find out that we were on the 14th floor and had a harbor view as requested. The room service was also prompt,... More 

Was this review helpful? Yes
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi LauTu, Thanks for posting your review and I'm sorry we fell short on a few issues which I shall investigate with the team. I'm gald a couple of our team members impressed you and I thank you for mentioning them. Regards Paul More 

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