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Novotel Cairns Oasis Resort

Hotel website
122 Lake Street, Cairns, Queensland 4870, Australia
Best prices for: 1 room 1 guest
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Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort
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1,566 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Novotel Cairns Oasis Resort
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Whangarei
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 29, 2012

We had 5 nights here whilst the hotel is a little tired it has a huge swimming pool and was within a few minutes walk of restaurants the waterfront and shopping centre. The staff were really friendly and helpful it would have been nice if the pool bar had been open for an evening drink but not the end of... More 

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Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 28, 2012

We decided to stay in one evening and get room service, which took over 15mins to even get an answer from either room service or reception, which for a 4* property is not really acceptable. The bathroom in our room was also quite dated and the pool bar was not open for the duration of our stay.

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for your feedback. I am sorry to learn that we did not meet your expectations during your stay at the resort. It is important that we provide our guests with a high standard of service and it is evident from your feedback that we failed to meet these standards on this occasion. I wish to apologize for any inconvenience... More 

Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2012

We found the service was as excellent. The staff are always very friendly and helpful, and the rooms are always presented well. The complex is nicely located within easy walking distance to the city centre and yet quiet and private with a good aspect. Pool had sand and was open late. highly recommend.

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Dimbulah, Australia
1 review
5 of 5 stars Reviewed August 24, 2012

We found the service was as excellent as ever. We stay at the Oasis whenever we have reason to stay over in Cairns. The staff are always very friendly and helpful, and the rooms are always presented well. The complex is nicely located within easy walking distance to the city centre and yet quiet and private with a good family... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to post such positive feedback on Trip Advisor. I am pleased to learn that you always enjoy staying at the resort when you visit Cairns. I also wish to thank you for highlighting the good service you received from Tom. Unfortunately he is taking a long holiday in Europe so, like you we will also... More 

Utrecht, The Netherlands
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 23, 2012

We stayed here on our first night in Queensland and again for three nights on the way back from Daintree. For the first night we had a street view room in the southern end of the hotel; the second stay saw us in the north end, again with a street view. I would say the latter room was better -... More 

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Sydney
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 23, 2012

My wife and I stayed here for 6 nights. We arrived very late at night and were pleasantly surprised with a room upgrade when we checked in, we were upgraded to a room with a pool view rather than the city view room. Unfortunately that was all that was "good" about the place. The list of things that were "bad"... More 

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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 17, 2012

The Novotel Cairns Oasis Resort is a good hotel in a great and quiet location - just far enough from the nightlife, but still close enough to all the restaurants, esplanade and city centre. The property has a nice feel about it with a landscaped inner garden with a pool area and a sandy beach. We had a King size... More 

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Leeds
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 16, 2012

We stayed at this hotel/resort on the 20/07 for 1 week. It is a resort more than a hotel, it's clean, the bed comfy and the location is brilliant. There is a fridge in the room and Tea and Coffee and the maids visited daily. The pool bar was open too and they serve snacks and drinks for most of... More 

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Canada
Top Contributor
257 reviews 257 reviews
217 hotel reviews
280 helpful votes 280 helpful votes
4 of 5 stars Reviewed August 15, 2012

This is an older property, I doubt if it was originally built as a Novatel. The rooms are fully satisfactory, although perhaps a little sparse in decor (nothing on the walls, relatively plain furnishings. The rooms have balconies and sliding doors that can be opened to allow fresh air in. The hotel is located in a very quiet neighborhood -... More 

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