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All 66 Cairns hotels

Novotel Cairns Oasis Resort

4.5 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort

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Ranked #35 of 66 hotels in Cairns
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Leanne1364 Townsville, Australia
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Townsville, Australia
Top Contributor
89 reviews 89 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location is central to everything, especially as we were staying for work. The rooms are comfortable and clean with parking available. We would definitely stay here again. If you are looking for a place for dinner, Spicy bite opposite maccas is great.

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have just spent the Easter long weekend at the Oasis Resort. The position of the resort is excellent. The taxi ride from the airport was 10-15 minutes and cost less than $25. It is a 10 minute walk to the Esplanade which has many cafes and restaurants, Maybe 15 minutes to the marina where all the tourist boats dock.... More

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Melbourne, Australia
1 review
2 of 5 stars Reviewed 3 days ago NEW

My tip is do not go here. The TV didn't work nor did the pay per view movie and the phone! The woman who tried to help me was lovely, the evening receptionist, hopeless. The bats were horrible too. qwe

Review collected in partnership with Accorhotels.com

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5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Checked into a Superior Poolview Room and followed this with a back to back stay at the holiday inn across the block which allowed a good comparison. The novotel oasis has some things going for it, but i would return to the holiday inn which had nicer rooms, superior service and better value for money in my opinion. What i... More

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read the things you liked about our resort, we are sorry to learn we did not meet your expectations. It is important that our team deliver a high standard of service and it is evident from your valuable feedback about the service you received from our Reception team, we failed to deliver on this occasion.... More

Senior Contributor
39 reviews 39 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A catalogue of lost bookings, a terrible room (which was changed when we complained) and overcharged at check out (which took 30 minutes to sort out) We have stayed dozens of times at this hotel. This has to be by far the worst. Both staff we had dealings with on reception know nothing about customer service. We are locals &... More

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We are sorry to learn we did not deliver the high standard of service we aspire to. Rest assured we shall take the steps necessary to address the issues highlighted in your valuable feedback. We hope to get an opportunity to better serve you the next time you stay at a Novotel hotel. Kind regards, More

Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Rooms were smallish but clean and comfortable. Staff dealt with cyclone Ita well with activities for the kids organised. We stayed in a ground floor room which unfortunately was broken into while we were across he hallway visiting in another room. The glass sliding door was smashed to gain entry. While staff on the night were most helpful and apologetic... More

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read your compliments on how our staff managed the resort during Cyclone Ita, we are disappointed to discover you felt the guest room was "smallish". We are also very sorry to learn that your room was broken into during your stay. Please accept our sincere apology for any inconvenience caused by this incident. Feel free... More

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Additional Information about Novotel Cairns Oasis Resort

Also Known As:
Novotel Cairns Oasis Hotel Cairns
Novotel Cairns Oasis Hotel
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Cairns
#35 Top resorts Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Cairns Oasis Resort 4.5*
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up bar.All 314 rooms offer contemporary style accommodation with a balcony or terrace overlooking the city, gardens or pool. Facilities also include a free web corner with the latest IMAC technology, free wi fi (lobby area only), 24 hour in balance gym, onsite hairdresser and Massage & Beauty. The hotel also offers 24 hour room service and reception.Mizuna Restaurant offers buffet breakfast daily and of an evening boasts modern À la carte dining. Aqua Bar serves afternoon drinks, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu.The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy’s', Cairns modern, fun, safe playground and parkland. ... more   less 
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