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Novotel Cairns Oasis Resort

Hotel website
122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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1,663 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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  • Mar-May only
    (402)
  • Jun-Aug only
    (468)
  • Sep-Nov only
    (395)
  • Dec-Feb only
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Singapore, Singapore
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is conveniently located near City center, near the marine activities. The rooms and service are good. Wifi is unstable, and only available in the lobby (where it is free). The breakfast spread is nice. Could improve on the wifi side making it stable, available for free throughout the hotel!

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Mornington Peninsula, Australia
Level Contributor
13 reviews
4 of 5 stars Reviewed yesterday NEW

Staff were quite helpful, they were able to keep our baggage for us until our late afternoon flight whilst we went out, they lent us a baggage scale no issues. We only stayed 1 night before going home from time in port Douglas, so didn't really explore the resort or try the facilities. Beds were a bit worn for my... More 

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Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recently stayed for 8 nights with my children and grandchildren. The staff here were lovely and obliging and made us feel welcome and paid special attention to the littlies. Rooms spacious and clean, extremely comfortable beds, good air conditioning. I liked the fact that this place is central to everything however at the same time is nice and quiet. The... More 

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Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 5 nights and was very impressed with this hotel. The very friendly and helpful Agnes at Reception made us welcome and made an excellent first impression. Rooms are clean and comfy, although milk, tea and coffee wasn't refilled at all. Ended up buying our own milk. Hotel is quite big and has a fantastic pool area as... More 

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Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We recently spent three nights there and a quite disappointing experience of poor customer service... We had booked a room with pool views and king bed and were given the keys to a room that's facing the street. After carrying our luggage back to the reception the lady at reception said "Sorry but I didn't do the room allocation! We... More 

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cairns
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The pool area with the swim up bar is perfect! Beautiful for lazing about all day. The meals in the restaurant are lovely, the breakfast is awesome and room service is lovely and well priced. Great place to go with kids, big and small.

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Travelers are raving about these Cairns hotels

Christchurch, New Zealand
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

It may have been that we had a bad room allocation (ground floor, near reception, communal facilities and vehicle entrance), but this hotel was a disappointment compared to what I was expecting from the publicity photos etc. Room was dingy and utilitarian(albeit clean), and oddly arranged - possibly as an accessible room judging by some of the fittings in bathroom... More 

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Brisbane, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort itself is situated in a perfect location, far enough away from the busy Cairns esplanade but within easy walking distance to everything Cairns has to offer. On check in we experienced very ordinary service from a staff member Kristy, we arrived early and understood it was unlikely our room would be ready prior to the 2pm check in... More 

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Hotel Review Summarization

What travelers say

  • Pool area(31)
  • Great location(13)
  • Very friendly(9)
  • Very good(8)
  • Friendly and helpful(6)
  • Good value(6)
  • Short walk(6)
  • Staff member(4)
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