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Novotel Cairns Oasis Resort

4.0 of 5 122 Lake Street, Cairns, Queensland 4870, Australia
#36 of 66 hotels in Cairns
1,337 Reviews 3.5 of 5 stars
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Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Paris, Île-de-France, France
1 review
1 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for a professional congress for a week. Unfortunately the experience was far from the usual 4* standards. The room looked old and was quite dirty when we arrived, and cleaning over the week was superficial only. Breakfast was below average, often lacking cuttlery, food items, etc. The hotel needs a complete refurbishment. But worse of... More

Was this review helpful? Yes
Lenexa, Kansas
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

This hotel might be fine for a single night, but I had the misfortune of staying a full week. The rooms are mediocre and in need of freshening up. Mattresses are soggy, areas under the bed hadn't been swept, towels are worn, etc. But most disappointing was the lack of service. With the exception of the breakfast hostess, most of... More

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Brisbane, Australia
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Oasis was a 1 night stay while on business for me. The price was very good. My late checkin was handled well and first impressions in the room was great. The bed, bathroom and room facilities were fine for the short stay. The distance to the city and to the office was excellent - reason I chose it. Breaky... More

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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I must admit I was a bit concerned about having to stay here after reading recent reviews. I'm pleased to say that I did experience any problems during my stay. The room I had was a decent size and reasonable in it's decor. The hotel has a nice feel to it for the tropics, the grounds are nice and the... More

Was this review helpful? Yes 1
Townsville, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for 1 night in a 1st floor room, the check in was very professional, the check out needed work, the staff member couldn't answer our questions with hollding funds, only knew to follow steps A, B & C to process the transaction. The room was very bland & without a doubt the worst nights sleep I have ever... More

Was this review helpful? Yes 1
13 reviews 13 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked in for a work trip for 3 nights, but sadly from arrival on day one things went bad. Staff were very busy speaking amongst themselves and it took several attempts for me to interrupt and be checked-in to my room. When i arrived at my room I was surprised at the out dated and small room - nothing like... More

Was this review helpful? Yes 4
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Novotel Cairns for 1 x night on a work trip to Tropical North Queensland. My overall view on my stay was average. As we had traveled as a group earlier that day from Palm Cove to Cairns our bags had been sent earlier that day. Upon check-in we asked the agent if our bags had... More

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Noosa, Australia
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here for one night & requested a room with a pool view but we got one with a view of a make shift car park. Not sure why this is as it had low occupancy at the time. The pool is nice and big but not heated. The pool bar also didn't open until 12pm, which was a... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

When this hotel was last updated Michael Jackson was still black! It is clean but dated and basic.. If you like staying at cool or funky places then this is not for you. The staff are OK but the could throw out a smile every now and then.. Don't forget most of your guests are on holidays so are looking... More

Was this review helpful? Yes 2
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

335 photos of this hotel

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Room/suite (60)
Pool/beach area (40)
Bathroom (15)
View from room (11)
Hotel & grounds (42)
Family/play areas (3)
Dining (10)
Other (101)

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Room/suite (14)
Dining (6)
Hotel & grounds (10)
Pool/beach area (5)
Other (19)
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Hotel Style
#23 Luxury Hotel in
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Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up bar.All 314 rooms offer contemporary style accommodation with a balcony or terrace overlooking the city, gardens or pool. Facilities also include a free web corner with the latest IMAC technology, free wi fi (lobby area only), 24 hour in balance gym, onsite hairdresser and Massage & Beauty. The hotel also offers 24 hour room service and reception.Mizuna Restaurant offers buffet breakfast daily and of an evening boasts modern À la carte dining. Aqua Bar serves afternoon drinks, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu.The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy’s', Cairns modern, fun, safe playground and parkland. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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