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Novotel Cairns Oasis Resort

4.0 of 5 122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort
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1,427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southampton, United Kingdom
Top Contributor
220 reviews 220 reviews
42 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We brought to hotel due to a flight cancellation as airline paid for stay overnight and evening meal. As the situation was forced on us a very short notice we were made very welcome by reception staff. As it had been a very long and strenuously day booked an early evening meal in hotel restaurant , Found meal to excellently... More

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Coolangatta, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow this place was really great. The staff were very friendly and came across as loving their jobs. So nice to see. The room was basic but clean and the bed was comfy. Didn't really spend that much time there anyway as there are so many things to do. The hotel seemed very busy yet there was plenty of room... More

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed in July 2013. This is an average hotel. Yes the pool and outdoor area is nice, but the rooms were a let down. And if you're staying there because of the outdoor area/pool, why are you in Cairns! They're at best 3 stars. The bathroom is horribly outdated and ours was home to a family of ants. I... More

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Why 3 point? Because we talk about a 4 star Novotel! This is a nice 3 star no absolutely more!! He don't have the standard for 4 star! The hotel is very nice, for sure is for the the people use to travel a lot is not the best hotel they have found! The all of the hotel it's in... More

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Hi Marco Z Thank you for taking the time to write a review about our property. I offer my apologies for the issues you experienced with the service at the hotel and would like to reassure you that we are taking firm measure's to ensure issues like this do not occur again. I hope we get the opportunity to serve... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We have been travelling for 7 weeks through Australia and slept in 31 hotels. I will not bore you by describing all of them, I only post about a few outliers. Novotel Oasis Cairns is one hotel which was quite annoying. All other hotels had no problems in accepting my European MasterCard but Novotel Oasis Cairns could neither read my... More

Was this review helpful? Yes 1
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Gerd K Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We certainly have had a fair amount of groups through recently however this should definitely not detract from your experience... More

Florham Park, New Jersey
Top Contributor
182 reviews 182 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent only two nights here but enjoyed it very much. Our room was nice and sized right for our needs. Everything was working - both in our room and throughout the property. The grounds were pleasant to stroll through. The hotel is conveniently located and easy to navigate.

Was this review helpful? Yes 1
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear "GPBucket" We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is on lake street so very easy to find from the airport. Large nice clean pool. Meals & drinks available at the pool bar. Bit of a wait but nice food. One of the staff members on the front desk was rude to my brother in law as we got there at 1pm & check in wasn't until... More

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Sydney, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

Had a relaxing stay here. Nothing was too much trouble for the staff - they are all happy & friendly. Great pool & bar. Older property with with top level service. Met out needs and was good value. Walking distance from restaurants & entertainment.

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Lismore, Australia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Was initially quite reserved about booking this Novotel due to the many poor reviews. We got a great deal for three nights which included breakfast. The location was perfect, no more than a 10 minute walk to to the wharf (recommend Dundee's Restaurant), close to the Esplanade, night markets, town centre and Cairns Central shopping plaza. The rooms were basic... More

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear "Zeacie" We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback and something we aim to see alot more of moving forward. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our... More

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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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