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Novotel Cairns Oasis Resort

4.0 of 5 122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort
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1,443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
78 reviews 78 reviews
56 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here for a few nights, and on the first day we arrived, we were so tired and decided to take an afternoon nap, but we were shocked immediately as when we pulled out the blanket covering the bed, we saw like 4-6 short curly hairs (tips: hairs not from the head, but from other parts of human body)... More 

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Cairns
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not having stayed here before I went in with an open mind and limited expectations however while the room was neat and fairly well appointed, for the price it rang no bells, the trendy cane chair was unusable and extremely uncomfortable while the air conditioner just didn't keep up with the humid night. That being said the staff in all... More 

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Los Altos, California
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location was close to esplanade and had thousands of bats flying around. There are two big trees that house a lot of bats -we enjoyed the view. Devine Gelato and other restaurants are a block away from the back door. The front is close to orchid plaza. There is a k mart that is open until 9 pm in... More 

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Perth, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful pool view resort room, clean and 24 hour check-ins, relaxing atmosphere, close to restaurants around town, 15 minutes walking distance to city centre and Cairns Cruise Terminal, very convenient for a first timer to Cairns.

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Melbourne, Australia
Top Contributor
95 reviews 95 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 1 week ago

I love the location of this hotel, its with in walking distance to all the restaurants and shops plus the lagoon area. Fantastic location! And the pool area is lovely. Unfortunately thats where it stops. This should not be under the Novotel name, it feels more like a backpackers. In fact I've stayed in cleaner back packers. My room this... More 

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Hi “amylou540” Thank you for your review of our hotel. Firstly I would like to offer my apologies for the issues you encountered with the cleanliness and also the service from the front office team. With many changes in the team and projects underway to make the stay of our guests more pleasurable and consistent it is disappointing to hear... More 

Melbourne
Top Contributor
91 reviews 91 reviews
39 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Living in the tropics comes with its own problems, but this hotel caters well in this environment. Its close to the city heart and within walking distance of all the good shops, bars, restaurants and activities. It is right opposite a few good car rental depots who excel in excellent prices.. The Hotel is clean and the staff friendly and... More 

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Williamstown, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

friendly staff. But the place needs a good steam clean. Rooms and pathways. I expect the pathways may be grotty due to the fruit bats in surrounding trees Room had a view. Of the car park. Carpet had stains on it. Looked like blood, but the maid advised me that it was hair dye. Didn't leave me with a great... More 

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Alan, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I used to used to use this hotel regularly for work but have not been here for a few years - nothing seems to have changed over the years, in regards to equipment and fittings. Towels were almost grey (not white) and very thin, bed was very soft and uncomfortable - either very old or very poor quality. General cleaning... More 

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Hi "Qld4101" I thank you for taking the time to write a review for our hotel. As you hold Platinum membership I ask that you please contact myself directly to discus your stay as the public forum may not be the ideal place to make further enquires with your self. If you could please email me at che@novotelcairnsresort.com.au or by... More 

Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel to stay at. Staff were friendly and even offered us a complimentary checkout for 12pm instead of 11 am. Facilities were 10/10. But the food! Wow the food was incredible! Definitely coming back.

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Craig H Thank you for your review of our hotel. I am pleased that you enjoyed your stay and the service received from our team. Feedback like yours assist in ensuring we are on the right track! We have recently launched a new menu in Mizuna restaurant and we have received great feedback. We hope we get to have... More 

Broadbeach, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel along with Cairns looks tired. It's needing an upgrade. And there are the bats. Around the hotel are mango trees that hold Fruit Bats....all day. They smell and the ground is covered with droppings. It's absolutely disgusting. One thing I must say about the hotel although needing an upgrade,the staff are very friendly and willing to help in... More 

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GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear “Martin240169” Thank you for your review of our hotel. I am glad to hear that the staff gave the best level of service and helped make your stay. In regards to the bats around the hotel I give my full assurance that we are doing all that we possibly can to minimize the effect that this protected species have... More 

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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#24 Luxury Hotel in Cairns

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