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Novotel Cairns Oasis Resort

Hotel website
122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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1,627 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Melbourne, Australia
Level Contributor
8 reviews
2 of 5 stars Reviewed today NEW

Before travel, very nice staff. On arrival, did not know the difference between adjacent and adjoining rooms.We asked that the two rooms we booked have a communicating door if available. Reception told us they were adjoining and even offered help with unlocking the communicating door if we had trouble. On arrival at the rooms, they were on opposite sides of... More 

Was this review helpful? Yes
Sydney, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I booked this place expecting it to be nice flawless, quiet, luxurious etc it's not. When I arrived, I instantly wished I could have refund the room and gone elsewhere. Its clean yes and staff friendly, but I booked what I was told online was a 'luxury' 4.5 star hotel, and got 3.5 at best. The outdoor atriums between rooms... More 

Was this review helpful? Yes 2
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Acesjd, I do apologise that the hotel didnt live up to your expectations and i do take on board your points. When the hotel was built it was built with the aim of 4 towers surronding our Pool area with a tropical feel to the design with the open corridors and walkways. We do discuss with our owners suggestions... More 

Travelers are raving about these Cairns hotels

Canberra
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 3rd annual visit and we were impressed by the quality of our stay. Our King size bed and room overlooking the pool was quiet, clean and very comfortable. The staff were welcoming and helpful. The tour desk lady advised us on a great tour of the Cairns harbour area, going by boat to see crocodiles in the... More 

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Pat S, Thank you for your review about your recent stay with us and it is pleasing to hear that our team was able to assist and look after you and that you enjoyed our facilities. We encourage our team to be themselves when they engage with our guests and this allows their personalaties to come through. The hotel... More 

Ballina, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean room with a comfortable bed and a view of the ocean (out over the pool area). What a great location right in the heart of the CBD!. We thoroughly enjoyed our stay here, spending a couple of days on tours conveniently arranged in the reception area, a couple of days wandering around and exploring Cairns and a very relaxing... More 

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Denis L, Thank you for your review about your recent stay with us and it is pleasing to hear that our team was able to assist and look after you and that you enjoyed our facilities. We encourage our team to be themselves when they engage with our guests and this allows their personalaties to come through. The hotel... More 

Dee Why, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean room with comfortable beds, friendly and helpful staff and fantastic breakfasts! Close to the central of Cairns, the beach, boardwalk, and restaurants. My third stay in as many years and would stay here again

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Carbendy, thank you for your comments about your recent stay with us. It is pleasing to hear that we have been able to look after your needs and that you have found our facilities and team to meet your needs and that our hotel is well located to explore the city from. We look forward to welcoming you back... More 

Delhi, Delhi, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It's beautifully located in the center of city, go any side of the hotel there is a market and food joints for all type of people. Hotel has one restaurant and closes to early at 9p.m. Courteous and helpful staff. Neat and clean rooms.

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Rakesh, Thank you for your comments about your recent stay with us and i am pleased that we were able to look after your needs. Thank you for your comment about extending our dinner service from 9 pm onwards and we will review our guest needs. I hope thyat you were able to see and experience our region and... More 

Singapore, Singapore
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Courteous and friendly staff. Allowed early check-in. Perfect location, walking distance to the esplanade and wharf. Lack of vegetarian options (only pizza was listed) in the lunch menu though chef was kind enough to customize the pasta for us. Same menu in buffet breakfast everyday and egg counter was open only for first 2 days of our stay. No wifi... More 

Was this review helpful? Yes
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Chandra77, Thank you for your comments about your recent stay with us when visiting Cairns. We are looking at our dining options and i am pleased to hear that even though we didn't offer a lot for vegetarian options that our staff were able to find a solution for you. We do offer internet in the rooms but not... More 

Preston, United Kingdom
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, allowed us to do what we wanted in the limited time we had in Cairns without needing a car, easy walking distance of the town and the harbour. Also allowed us to catch up with much needed maintenance - laundry, hairdressing etc. Reasonable price for the locations. We were more than pleased and happy to recommend the Hotel.

Was this review helpful? Yes 2
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Mickthexton, thank you for your comments about your recent stay with us and i am pleased that you found the hotel well located to base yourself when exploring Cairns and its attractions and that our Laundry machines were of use to you. We look forward to welcoming you to another Novotel hotel on your next trip. Regards, Peter More 

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