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All 66 Cairns hotels

Novotel Cairns Oasis Resort

4.0 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia
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Ranked #37 of 66 hotels in Cairns
A recent review
4 of 5 stars reviewed today
Angela H South Australia
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1,340 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
South Australia
2 reviews
4 of 5 stars Reviewed today NEW

We are currently enjoying our stay here at the Novotel Cairns. Great pool area. The only disappointment I have is there is no room information booklet. Normally rooms have a booklet of some sort explaining opening hours for the hotel facilities, what the hotel has to offer, local attractions etc etc. I think that is a bonus for every hotel... More

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Paris, Île-de-France, France
1 review
1 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for a professional congress for a week. Unfortunately the experience was far from the usual 4* standards. The room looked old and was quite dirty when we arrived, and cleaning over the week was superficial only. Breakfast was below average, often lacking cuttlery, food items, etc. The hotel needs a complete refurbishment. But worse of... More

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear MathieuMMO, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I must say I was disappointed for you when I read your comments, I am sorry to discover that the Housekeeping cleaning standards did not meet your expectations. It is important that our rooms are cleaned at a high... More

Lenexa, Kansas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 6 days ago NEW

This hotel might be fine for a single night, but I had the misfortune of staying a full week. The rooms are mediocre and in need of freshening up. Mattresses are soggy, areas under the bed hadn't been swept, towels are worn, etc. But most disappointing was the lack of service. With the exception of the breakfast hostess, most of... More

Was this review helpful? Yes
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Lenexakstraveler, Dear MathieuMMO, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I must say I was disappointed for you when I read your comments, I am sorry to discover that the Housekeeping cleaning standards did not meet your expectations. It is important that our rooms are cleaned at... More

Brisbane, Australia
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The Oasis was a 1 night stay while on business for me. The price was very good. My late checkin was handled well and first impressions in the room was great. The bed, bathroom and room facilities were fine for the short stay. The distance to the city and to the office was excellent - reason I chose it. Breaky... More

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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I must admit I was a bit concerned about having to stay here after reading recent reviews. I'm pleased to say that I did experience any problems during my stay. The room I had was a decent size and reasonable in it's decor. The hotel has a nice feel to it for the tropics, the grounds are nice and the... More

Was this review helpful? Yes 2
Townsville, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 1 night in a 1st floor room, the check in was very professional, the check out needed work, the staff member couldn't answer our questions with hollding funds, only knew to follow steps A, B & C to process the transaction. The room was very bland & without a doubt the worst nights sleep I have ever... More

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Kelli75, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. In regards to the bed condition we have taken that bed out of our pool of beds and replaced it with a new base & mattress. From your comments I am reviewing our bed standards and implementing a replacement... More

adelaide
Contributor
13 reviews 13 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked in for a work trip for 3 nights, but sadly from arrival on day one things went bad. Staff were very busy speaking amongst themselves and it took several attempts for me to interrupt and be checked-in to my room. When i arrived at my room I was surprised at the out dated and small room - nothing like... More

Was this review helpful? Yes 4
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear SouthAustTripper, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I must say I was disappointed for you when I read your comments, I am sorry to discover that the most alarming is the lack of empathy or basic courtesy from our Reception staff they did not show the... More

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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up bar.All 314 rooms offer contemporary style accommodation with a balcony or terrace overlooking the city, gardens or pool. Facilities also include a free web corner with the latest IMAC technology, free wi fi (lobby area only), 24 hour in balance gym, onsite hairdresser and Massage & Beauty. The hotel also offers 24 hour room service and reception.Mizuna Restaurant offers buffet breakfast daily and of an evening boasts modern À la carte dining. Aqua Bar serves afternoon drinks, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu.The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy’s', Cairns modern, fun, safe playground and parkland. ... more   less 
Number of rooms
314

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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