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Novotel Cairns Oasis Resort

Hotel website
122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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1,630 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

NOVOTEL oasis resort appears to be an old property as most of its systems are outdated but is conveniently located near main street of Cairns and is near to the Cruise Station (the main reason why people gp to cairns). Rooms are average in appearance but hotel has a lovely swimming pool with one side of it made in the... More 

Was this review helpful? Yes 1
Hong Kong, China
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Novotel Cairns was a lovely experience. All the staff from enquires check in/out, bar, restaurant were friendly and very professional. The rooms were clean and well appointed. Pool facilities were fantastic and children's entertainment was enjoyed. There were no problems in being allocated an interconnecting room for our family. Fantastic stay.

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Mackay, Australia
4 of 5 stars Reviewed 2 days ago NEW

My first stay at the Oasis and was very happy the staff were good and friendly, the room good and its very close to the main eating strip on the Esplanade, Will be going back on my next visit to cairns.

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Melbourne, Australia
Level Contributor
8 reviews
2 of 5 stars Reviewed 3 days ago NEW

Before travel, very nice staff. On arrival, did not know the difference between adjacent and adjoining rooms.We asked that the two rooms we booked have a communicating door if available. Reception told us they were adjoining and even offered help with unlocking the communicating door if we had trouble. On arrival at the rooms, they were on opposite sides of... More 

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Travelers are raving about these Cairns hotels

Sydney, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I booked this place expecting it to be nice flawless, quiet, luxurious etc it's not. When I arrived, I instantly wished I could have refund the room and gone elsewhere. Its clean yes and staff friendly, but I booked what I was told online was a 'luxury' 4.5 star hotel, and got 3.5 at best. The outdoor atriums between rooms... More 

Was this review helpful? Yes 2
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Acesjd, I do apologise that the hotel didnt live up to your expectations and i do take on board your points. When the hotel was built it was built with the aim of 4 towers surronding our Pool area with a tropical feel to the design with the open corridors and walkways. We do discuss with our owners suggestions... More 

Canberra
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 3rd annual visit and we were impressed by the quality of our stay. Our King size bed and room overlooking the pool was quiet, clean and very comfortable. The staff were welcoming and helpful. The tour desk lady advised us on a great tour of the Cairns harbour area, going by boat to see crocodiles in the... More 

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Pat S, Thank you for your review about your recent stay with us and it is pleasing to hear that our team was able to assist and look after you and that you enjoyed our facilities. We encourage our team to be themselves when they engage with our guests and this allows their personalaties to come through. The hotel... More 

Ballina, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean room with a comfortable bed and a view of the ocean (out over the pool area). What a great location right in the heart of the CBD!. We thoroughly enjoyed our stay here, spending a couple of days on tours conveniently arranged in the reception area, a couple of days wandering around and exploring Cairns and a very relaxing... More 

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Denis L, Thank you for your review about your recent stay with us and it is pleasing to hear that our team was able to assist and look after you and that you enjoyed our facilities. We encourage our team to be themselves when they engage with our guests and this allows their personalaties to come through. The hotel... More 

Dee Why, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean room with comfortable beds, friendly and helpful staff and fantastic breakfasts! Close to the central of Cairns, the beach, boardwalk, and restaurants. My third stay in as many years and would stay here again

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Carbendy, thank you for your comments about your recent stay with us. It is pleasing to hear that we have been able to look after your needs and that you have found our facilities and team to meet your needs and that our hotel is well located to explore the city from. We look forward to welcoming you back... More 

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