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Novotel Cairns Oasis Resort

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122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort
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1,530 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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kyoto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Cairns Novotel is a very good business hotel. They have comfortable beds, very good service and are well located - so long as you don't freak out about bats. There is a large bat colony in the trees surrounding the hotel. This is north Queensland after all and bats are a feature of inner city life here. Some of the... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Enjoyed our stay with a convenient location, friendly staff and atmosphere! Was ill during my stay & was treated beautifully :-) Will definitely return to this Resort and really look forward to that time ...

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Matt B, Thank you for your comments about your stay and i am sorry that you got ill when visiting Cairns. It is pleasing to hear that our team was able to look after you and that you enjoyed the resort. We look forward to welcoming you back on your next visit to Cairns. Regards, Peter More 

San Fernando de Henares, Spain
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is very well located, it will take you just a couple of minutes walk round the city. I won't bother neither about the huge bats (as they are a protected species), nor about the noisy air condition system. I would like to complain about some unwilling staff. First night we came to have dinner (after quite a tiring... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Bukran, Thank you for your comments about your recent stay. I do apologise that we didn’t meet your dining requirements when trying to dine in the restaurant. We do open the Pool Bar up for lunch from mid-day to 5 pm and the reopen our restaurant from the evening onwards. We should though look to accommodate our guests if... More 

Switzerland
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Convenient location in second row from beach, but as beach is crocodile territory it can't be used anyway. Rooms are ok, but WiFi only in lobby area. This resulted in tons of people blocking space at the bar without consuming and making it hard for us to have a drink. Hotelbar closes at 10pm anyway which is a joke in... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear travelaroundtheclock, Thank you for your comments about your recent stay. As we offer free Wi-Fi in our public areas of the lobby and bar we do find people utilising the space and our intention is to then try and engage with our guests and offer them some drink service. The hotel is located very centrally and is the perfect... More 

Adelaide, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Was really looking forward to our stay here but was a bit disappointed. Especially with the room. It was tiny and we only needed one double but there was also a single in there. Was very run down. The air-con wasn't that effective and was super noisy. Bathroom also tiny and very shabby. The bath mat was the tiniest bathmat... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear farrcat, Thank you for your comments about your recent stay. I am sorry to hear that we didn’t meet your expectations and it is only through your comments we can review how we can better our service to our guests. As our rooms have individual air conditioners we do a service programme to maintain the units and I will... More 

Bedford, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed 6 nights. Thoroughly enjoyed the stay. Staff were fantastic. They made everything too easy. Room fully functional with a good shower, bath, enormous bed, air conditioning and plenty of space (we got an upgrade). Great private swimming pool with a bar. Beer choice average but the only brewery in Cairns closed last year. Own car park Only a... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Paul L, Thank you for your comments about your recent stay. I am pleased that you enjoyed your room and the facilities that the hotel has to offer. It is pleasing to hear that our team have been able to be themselves while looking after your needs. We look forward to welcoming you back to another Novotel Hotel on... More 

Encinitas, California
Top Contributor
62 reviews 62 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was part of our tour package, so it was just luck (in this case not so much) of the draw for me. The location is good, convenient for walking to stores & eateries. The unfortunate part is the Flying Fox (members of the bat family) call the trees surrounding the property home. I'm not talking one or two,... More 

Was this review helpful? Yes 2
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Jan G, thank you for your comments about your recent stay. It is only through comments from our guests that we are able to improve ourselves - We do have internet available in our rooms for a fee and we offer free Wi-Fi in all public areas of the hotel. We are working on presenting to our owners options... More 

Pittsburgh, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We stayed 3 nights at this hotel! 1st had no room service all three days 2nd the noise from the bats were so noisy it's hard sleep at all. 3 the bed was like sleeping on a rubber mat it was nothing like a good mattress This was the worst bed I have EVER slept end on!!!! Hated every minute... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Diana G, thank you for your comments about your recent stay. I am disapointed for you that the hotel didn't deliver what you were expectating. We have mixed responses about our beds with some people loving our beds and others finding it uncomfortable. We have just started a bed replacement programme and will be replacing our matresses with the... More 

nyc ny
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the resort for three nights. Checked in late and had a room in the front by the road. I woke up to the night wondering what kind of birds were making wretched noises. In the morning I opened the curtains and was staring at a tree load of fruit bats. The room was a bit dates , the... More 

Was this review helpful? Yes
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear TravelguyNycNY, Thank you for your comments about your recent stay. The bats that roost in the near by trees are a protected & keystne species for the Queensland environment and we are working with the local Council in a relocation programme and other measures so we can cohabit with these animals. I will pass onto Agnes that she was... More 

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