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Novotel Cairns Oasis Resort

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122 Lake Street, Cairns, Queensland 4870, Australia
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Novotel Cairns Oasis Resort
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Novotel Cairns Oasis Resort
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1,585 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 of 5 stars Reviewed today NEW

The hotel was nice overall--the staff were friendly, the location was great, the breakfast was good, and the pool and gardens were really lovely. The room was also fine and would've been great for two, but we booked a room for two adults and two children and it was a bit tight for all of us. The double beds were... More 

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Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My experience at the Novotel was interesting, some things were amazing and some things ok. I arrived at the hotel around 1:00pm but they had obviously been busy the night before as none of the rooms were currently available. This is fine because it expressly state 2:00pm check in. My room was available at 2:00pm on the dot and they... More 

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Brisbane, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a large travelling group and the Novotel looked after us very well. The rooms are well appointed and provide all the conveniences needed, except wifi is not strong in the rooms and is only meant for use in the foyer. Lucky for hotspots..... The pool is the central feature and is large and welcoming with lovely surroundings grounds... More 

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Brisbane, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Good location in cairns, easy to walk to everything. Disappointed by: sheets had holes in them, live cockroaches in room, 2nd day when room serviced towels not exchanged, no hotel info about facilities, TV picture not clear, air con in room broken, fan part does not move, bathroom had mould and poor repair job u taken previously. All these things... More 

Was this review helpful? Yes 2
Coffs Harbour
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Would have to say one of the best value for money hotels I've had the pleasure to stay at. Pleasant staff and very nice facilities for the price. Maybe breaky Buffett slightly disappointing but that's it. Good location too

Review collected in partnership with Accorhotels.com

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear John H, Thank you for your comments about your recent stay with us when visiting Cairns. We do offer great value and are so well located to base yourself to explore our wonderful city. We look forward to welcoming you back when you next visit Cairns, Kind Regards, Peter More 

Queensland, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had a short stay during a diving trip and was happy with the hotel. staff were always friendly and helpful. Stored my large bag for a few nights whilst I went diving. Breakfast was pretty good with typical choices. Nice swimming pool. The only negative is a small one - the first room I stayed in at the start... More 

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Deanjb, Thank you for your comments when coming to cairns for a dive trip. Our team do work hard at looking after our guests and to be themselves and it is pleasing to hear when we have been able to look after our guests. Our rooms have internet capability but not Wi-Fi so we do offer free Wi-Fi in... More 

Rochester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is probably one of the most mediocre Novotel hotels I have stayed at. The suite I booked was excellent and the staff were really nice but the place lacks atmosphere. The main problem is the bar off the hotel reception area as the first two cocktails we ordered off the bar menu were unavailable as the spirits had been... More 

Was this review helpful? Yes 1
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Mike A, Thank you for your comments about your stay at our hotel when you were visiting Cairns. I do apologise that we did not have the ingredients for your cocktails and I have reviewed our par stock levels to ensure that we do have stock in all of our bars as well as our stores. Our Executive Chef... More 

Travelers are raving about these Cairns hotels

Worthing, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

On one of many places traveling around found hotel very clean and tidy and the staff very helpful lasted visited location in 2003 places had changed great stop over for the Great Barrier Reef experience plenty to see around and about. Stayed at the resort for 3 nights food excellent catering for everyone, wifi free only for a limited time,... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Jeff K, Thank you for your comments about your recent stay when visiting Cairns. It is pleasing to see that our team was able to look after you and you were able to enjoy our facilities. In regards to the Spectacled Flying Fox's that roost in the trees near our property they are a keystone species for the region... More 

Gold Coast, Australia
1 review
1 of 5 stars Reviewed 6 days ago NEW

On booking it was advertised as having free parking and free wifi. On arrival I was charged for parking and there is no wifi available at all in rooms. The room was very outdated and definitely not 4 star as advertised. Later after going out for dinner I was unable to obtain a parking space even though I had already... More 

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GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Sheldon S, Thank you for your comments about your recent stay with us. I am disappointed for you that you did not feel that you received value for your stay. In our rooms we do have internet connection but not Wi-Fi and to compensate we offer Free Wi-Fi in our public spaces. As council has started charging for car... More 

Port Moody, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is nice, big rooms, big pool, and has a great location. Having no wifi in the rooms was a problem, but they do have it in the lobby. However the price was very good compared to the other hotels. There is also a fridge in the room, and grocery stores and restaurants within a 5 minute walk.

Was this review helpful? Yes 2
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Daniel C, Thank you for your comments and I am pleased that you enjoyed your stay. As we don’t have Wi-Fi in the rooms we do offer it free in our public areas to compensate. We hope you got to see our region and enjoyed our Tropical Paradise as much as we do. Kind Regards, Peter More 

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