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Rydges Plaza Cairns

Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
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Rydges Plaza Cairns
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Rydges Plaza Cairns
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260 reviews from our community

Traveler rating
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    70
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Rydges Plaza Cairns
See the most recent reviews
Bundaberg, Australia
1 review
2 of 5 stars Reviewed May 21, 2013

Rooms mouldy,damp and very smelly. The bed felt damp.The bathroom is old and covered in mould. There was spilt food in one of the lifts when we returned from Dinner about 10pm and when checking out the next morning the food was still in the lift. We advised reception and we were told " We'll get around to it" (not... More 

Was this review helpful? Yes
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Skiman, I was extremely disappointed to read your review regarding your experience at Rydges Plaza Cairns. I have alerted the Executive Housekeeper about your cleanliness comments, and these areas will be of a central focus of the team to improve. I have also spoken with our reception team about the comment made and we have already begun some retraining... More 

Newcastle, Australia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 20, 2013

During a recent stay, I discovered the greatest advantage that Rydges Plaza has over the many other hotels in Cairns- Its central location. You can walk to virtually everything that matters in the Cairns CBD, including the Esplanade. We stayed in a 10th floor room- recently rennovated. Its was very comfortable and well appointed, with a contemporary decor. The bed... More 

Was this review helpful? Yes
Townsville, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2013

We were staying here for a little over a week for a relaxing 10 year anniversary celebrations with our 2 year old daughter. First thoughts of the building online and from walking into the reception were great. It was a ideal location and good service for the price but from the moment you walk into the elevator there was a... More 

Was this review helpful? Yes 1
Greater Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 4, 2013

Arrived late evening and just needed somewhere to stay that was close to the railway station as we were catching the Sunlander train in the morning. Check in was easy with good service but the room (and the hotel in general) smelt very mouldy and damp - almost overpowering. Room was very tatty with missing tiles in the bathroom, filthy... More 

Was this review helpful? Yes
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear a5jce, Thanks for the feedback on Rydges Plaza Cairns. I do apologise for the issue on the room charge, but I am pleased to hear that it was quickly rectified. I’m glad that the location of the hotel fit your travel needs. Regards, Fareid More 

Canberra
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 1, 2013

Yes the hotel is showing its age but for the price is a convienent location, close to shops and the boulevard. Was in town for business and while there was a nightclub across the road it wasn't too loud. Tried to arrange car parking but there was pay parking directly outside hotel and we were able to park outside of... More 

Was this review helpful? Yes
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear ralee21, Thank you for taking the time to review Rydges Plaza Cairns. It was great to hear that the hotel’s location and price suited your needs for your business trip. We look forward to welcoming you back to the hotel on your next visit. Thanks, Fareid More 

southampton
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 29, 2013

I arrived a couple of hours early and met Daniel at the front desk, he had a look and it was ok for me to check in, he pointed everything out on the maps and answered any questions I had with interest and pointed things out that may be of interest to me.The room faced sideways so I had a... More 

Was this review helpful? Yes 1
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear tighthead03, Thank you for your kind comments on the hotel. We do strive to provide excellent guest services, and I know the staff will be happy to hear that you found this to be true during your stay. Several bathroom renovations have been completed so please feel free to request these rooms when you make your next booking. We... More 

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 10, 2013

Dirty ceiling, tired broken plastic fittings in the bathroom. The bed seemed clean. I was over the pool and a night club. Both were noisy. They do have an updated TV/internet/power supply on the desk which was great for charging devices though.

Was this review helpful? Yes
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear lahmalo, Thank you for taking time to review Rydges Plaza Cairns. I would like to guarantee that overall hotel atmosphere is of the highest priority to us, and we are continuously upgrading. I have relayed on your comments to the Housekeeping team as well so they can put a greater focus on those specific areas. I am pleased to... More 

Townsville, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 5, 2013

I'm sitting in my room right now, contemplating how a hotel could let itself go this much? The bathroom is covered in mouldy tile grout, and honestly makes me scared the roof is going to cave in due to the condition of the bathroom. Going to call reception and ask to be moved.... I wonder if all the rooms are... More 

Was this review helpful? Yes
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear bree5670, I was extremely disappointed to read your review regarding your experience at Rydges Plaza Cairns. I have alerted the Executive Housekeeper about your cleanliness comments, and these areas will be of a central focus of the team to improve. In respect to the overall hotel, I can assure you that we are continuously upgrading, and your feedback is... More 

Hobart, Australia
Top Contributor
64 reviews 64 reviews
34 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 21, 2013

Hotel located a few blocks from the beach and dining areas. Rooms basic with some older style bathrooms. Good views toward trinity inlet and the. Roof top pool on one side - other has glimpses of the bay. Breakfast was good - no scrambled eggs

Was this review helpful? Yes
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear Dean2150, Thanks for taking time to leave your comments about Rydges Plaza Cairns. I am glad to hear you found the hotel satisfactory in terms of location, views, and breakfast. We hope to have you back at the hotel on your next visit to Cairns. Regards, Fareid More 

Senior Contributor
37 reviews 37 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 29, 2013 via mobile

The hotel was on a $99 special down from an average rate of $120/140 for a standard room. It was basic and somewhat clean there was hair on the tiles and bathtub but thankfully none I the bed. The couch was falling apart and looked fairly sad. When we plugged the phone charger into the wall where the tv was... More 

Was this review helpful? Yes 2
Fareid, General Manager at Rydges Plaza Cairns, responded to this review

Dear lexif, Thank you for your review on your stay. I assure you that customer service is of our utmost importance, and that your comments will reconfirm the level of service that needs to be provided by all staff. The front office and housekeeping teams have been made aware of your comments, and they will ensure that great service experience... More 

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