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Rydges Plaza Cairns

4.0 of 5 Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
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Rydges Plaza Cairns
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Rydges Plaza Cairns
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243 reviews from our community

Traveler rating
    37
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    65
    48
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for one night and really do not have anything bad to say about the stay. It is what you would expect for the price you pay. We were given a room on the highest floor with views of the city which was really nice.. The king bed was two mattresses put together however it was still extremely comfortable.... More 

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Christchurch, New Zealand
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here 11 nights but after 5 nights wanted to move on due to noise from air conditioning units in roof space (we were on top floor) and the noise from the nightclub Gilligans on the other side of the street. Couldn't be moved to another room as hotel full up, couldn't go elsewhere as booking was made on booking.com... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Steph, Thank you for taking the time to write us a review. We appreciate your feedback and since your stay in late December the housekeeping & maintenance teams have been working tirelessly to ensure our standards are met and exceeded. I also appreciate the comments regarding our customer service and will pass on to our team. We do hope... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed one night. The staff were friendly and helpful. The room was adequate and clean, but the bathroom left a lot to be desired. Grotty grout and the loo continued flushing for ages. All in all not bad for a stop over.

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Barb, Thanks for your comments, we are very lucky to have wonderful staff. I have also informed our housekeeping and maintenance issues that you have mentioned. Hopefully we get another chance to see you in the New Year. Regards Rob von Hartitzsch General Manager Rydges Plaza Cairns More 

Bandar Seri Begawan, Brunei Darussalam
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

this Hotel is tidy in the main part of the room, however the bathroom is rather dated and grout needs to be cleaned if not removed and new grout put in. Some tiles need to be replaced as they are cracked or chipped. Tiles in the shower you could see the soap scum on them and they hadn't been cleaned... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Robyn, Thank you for your recent review of Rydges Plaza, I have passed on your comments to both our maintenance and housekeeping departments as we seem to have let ourselves down on this occasion. I hope we get another chance to show you what we can do at a later time. Regards Rob von Hartitzsch General Manager Rydges Plaza... More 

Darwin
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Aircon in room was very noisy , could only use on low fan so it didnt rattle. ceiling falling of in patches. Different tiles in bathroom that had been repaired, whilst you cant replace whole floor the floors are tired as is the decor. Fridge freezer was a few inches thick and difficult to close within the cupboard. Mini Bar... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Lisa, Thank you for your recent review, we appreciate your honest feedback. We have renovated our top two floors of the hotel so we have begun the process. We are working very closely with both the council and the local night spots to try and regulate the noise that can at times make its way out. We are very... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 10, 2014

I recently needed to stay overnight in Cairns, reasonably central and within walking distance of the station. The staff member on the front desk was not the friendliest, but the hotel was more than adequate.

Was this review helpful? Yes
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi there, Thanks for the review and you are quite right we are in the perfect spot for everything you need in the city. Hopefully next time you are in Cairns you can stay for a little longer. Regards Rob von Hartitzsch General Manager Rydges Plaza Cairns More 

Townsville, Queensland, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

i travel every few weeks to Cairns for work; in the past year I have been here 10 times. I cannot fault this hotel; staff are always professional and go out of their way to make you feel welcome. The rooms are comfortable and clean with free wifi, which is accessible everywhere in the hotel. I've had virtually every meal... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi there, Thank you for your fantastic review of Rydges Plaza, our Free WIFI & Gym access are a great added bonus and are food and beverage team does a fantastic job. We are changing out the Ala Carte early in the New Year so it would be great to get some feedback from a regular diner. Once again thank... More 

Peachester, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 23, 2014

The staff at the front checking point are very friendly and helpful. Wasn't overly impressed with the bathroom, has a lot of mould in shower area and hair hanging from the ceiling in the shower. when my room was serviced the was a long black hair left on the bench next to my tooth brush.{not my hair] cups not washed... More 

Was this review helpful? Yes 1
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Dianna, Thank you for taking the time to write a review of your recent stay here at Rydges Plaza. We are very lucky to have great front line staff and I will pass on your comments to them. I apologise for the lack of attention to detail and have addressed this with our Housekeeping team. Once again thank you... More 

Townsville, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 17, 2014

Have been a regular at Rydges Plaza as it has been our companies default accommodation in Cairns for ages. Pros: Relatively cheap, centrally located to shops, staff usually very helpful etc Cons: It's getting tired ... real tired, hallways smell, bathrooms need a lot of love, quite a bit of late night noise emanating from nearby backpackers and night club,... More 

Was this review helpful? Yes 1
Launceston, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 13, 2014

I have mixed feelings on this place. I normally stay at the older Holiday Inn (now Hilton) but decided to try something different. My main criteria for choosing this hotel was location, price and free wifi. The free WiFi was critical for me as a business traveler. I'll break this review in to a couple of sections: Reception staff My... More 

Was this review helpful? Yes 1
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Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Hotel Style:
#30 Luxury Hotel in Cairns

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