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Rydges Plaza Cairns

Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
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Rydges Plaza Cairns
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Rydges Plaza Cairns
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252 reviews from our community

Traveler rating
    38
    75
    68
    49
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New South Wales, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here on the 1 March for one night. Room 601. Firstly, let me begin by saying that the staff at reception were absolutely fantastic. We arrived about 11 am, not expecting to be let into our room until after 2pm. We were allowed to place our luggage in a secure room, but as we did, we were told... More 

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel is excellent, except for the fact that the music from the nightclub across ("Liquid"?) was very loud on a Sunday night. Only stayed for one night and we got the room on level 10...(we could still hear the "doof doof" music from this high up). Hotel really needs an upgrade as looks tired and old.... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi KP, Thank you for taking the time to write a review of your recent stay here at Rydges Plaza. Appreciate the great comments regarding the service in the restaurant – I will pass on your comments to the F&B team. In regards to the loud music we are working closely with the local council to enforce noise restrictions within... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To say i was disappointed would be an understatement. Room was very dated and smelt of mould. Carpet, curtains and furniture looked dirty. Bathroom was horrible. I didn't feel comfortable in this room/hotel. Location is a winner though.

Was this review helpful? Yes 1
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Katherine Thank you for your recent review of Rydges Plaza, I have passed on your comments to both our maintenance and housekeeping departments as we seem to have let ourselves down on this occasion. I hope we get another chance to show you what we can do at a later time. Though I have to agree our location is... More 

Annapolis, Maryland
Top Contributor
62 reviews 62 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Pictures don't show this. The 9th and 5th floor hit you with a smell of mildew when you get off the elevator. Kivi at front desk was very good at helping us find a room where the mildew smell did not knock you over. The third room still smelled but was not as bad as first two on the 9th... More 

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Shanghai, China
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel was really good, the traffic is convenient and good service. stayed for 3 nights late Feb. 2015. The reception of hotel is very nice,Her name is Viki . Room is very clean,Bed and pillows very comfortable ,Hotel centrally located in centre of CBD close to supermarkets and cafes/ restaurants .Buffet breakfast good value. Very good value.

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Feifei, Thank you for the great review – we are very fortunate to have amazing front of house staff and I will pass on your comments to them. Once again thank you and look forward to seeing you again soon. Regards Rob von Hartitzsch General Manager Rydges Plaza Cairns More 

Townsville, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stay here every other week on business. Must have stayed in about 20+ different rooms. They appear to be upgrading rooms slowly but surely? Some bathrooms new and some very dated. Staff are always excellent, well mannered and helpful. Food is very good and beer is cold. Value for money for central accommodation in Cairns.

Was this review helpful? Yes 1
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Leslie, We appreciate your feedback on your recent and not so recent stays here at Rydges Plaza. I have passed on your comments to all of the staff as they will appreciate your comments. Your feedback re the bathrooms is noted and we are working on those so please watch this space. Hope to see you again soon –... More 

Cairns Region, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2015

Rooms were clean but a little dated (e.g. popcorn ceiling, old curtains, very old bathroom). Still use keys for doors rather than cards. Service was great, staff very friendly. Great location, in the middle of town. Short walk to esplanade, or Cairns Central shopping centre.

Was this review helpful? Yes 1
rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Isabella, Thank you for your honest opinion of your recent stay here at Rydges Plaza. We have to agree with that we have the perfect location for both the business traveller and the leisure guest. Also appreciate the comments regarding our wonderful staff – these messages will be passed onto them. Regards Rob von Hartitzsch General Manager Rydges Plaza... More 

1 review
3 of 5 stars Reviewed February 10, 2015

Stayed for 8 nights late january 2015. Hotel infastructure a bit tired. Room and linen very clean,Bed and pillows very comfortable ,Hotel centrally located in centre of CBD close to supermarkets and cafes/ restaurants .Buffet breakfast good value. All of the staff I met were extremely polite and helpful,with a special thank you to KIVI and EVAN on the front... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Peter, Thank you for your honest feedback on your recent stay and all of the staff enjoyed interacting with you on a daily basis. We are glad you enjoyed your stay and really appreciate the great comments you have made in regards to our front of house team. We look forward to seeing you next time you are in... More 

Surfers Paradise, Australia
Top Contributor
99 reviews 99 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 1, 2015

Stayed at this property in January 2015. Booked on Qantas website receiving a good discount. Had a room on a high floor - level 8; nice tidy room but starting to show a little wear and tear; bathrooms are old and tired. Did not use any of the facilities on offer as only there overnight but overall impression is that... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi Ronald, Thanks for the review of your recent stay here at Rydges Plaza. Hopefully next time you are up this way you get a chance to use LILO restaurant and bar as it is one of the only true rooftop bars in the Cairns area. Thanks again, Regards Rob von Hartitzsch General Manager Rydges Plaza Cairns More 

Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 11, 2015

We stayed for one night and really do not have anything bad to say about the stay. It is what you would expect for the price you pay. We were given a room on the highest floor with views of the city which was really nice.. The king bed was two mattresses put together however it was still extremely comfortable.... More 

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rob_vonhartitzsch, General Manager at Rydges Plaza Cairns, responded to this review

Hi David, Thank you for the review – we are very fortunate to have amazing front of house staff and I will pass on your comments to them. Our Rydges Dream beds are perfect for a great night’s sleep. Once again thank you and look forward to seeing you again soon. Regards Rob von Hartitzsch General Manager Rydges Plaza Cairns More 

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