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Rydges Plaza Cairns


Corner Grafton and Spence Sts, Cairns 4870, Australia
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Reviews you can trust

58% Do not recommend
3.0 of 5 stars 24 reviews
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By trip type
All (24)
[ Date ] [ Rating ]
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2 of 5 stars
kab085   28 contributions
Wollongong, Australia
Nov 6, 2009 | Trip type: Friends getaway

I have just returned from 7 nights at the Rydges Plaza with a friend and we were very disappointed with our stay. On arrival check in was very bad. To start with, the employee said nothing to us, just looked at us and mumbled a few words through the whole procedure. He did not make us feel welcome, explain the... more

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2 of 5 stars
ChardynChat   1 contribution
Brisbane
Oct 21, 2009 | Trip type: Business

Took 3 rooms to get 1 that was liveable. The 1st had a jackhammer going over top (The restaurant and pool area are being renovated), in the second the sliding glass door wouldn't lock. The back packers hostel across the street means you hear shouting and noise all night long. We parked our car in the street and had someone... more

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5 of 5 stars
Jamiem10   1 contribution
Sydney
Sep 30, 2009 | Trip type: Couples

The hotel is very central and the staff at reception are among the most friendly and helpful I have come across during my travels and I would highly recommend to anyone travelling to Cairns. more

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3 of 5 stars
Twyan   9 contributions
QLD, Australia
Aug 25, 2009 | Trip type: Friends getaway

The rooms have obviously been renovated recently. The room itself was fantastic, modern, and the beds were very very comfortable. Although the room was obviously updated the bathroom seemed to lack the same feel as the room. I think maybe the bathroom let the room down a little bit. This accomondation is in the heart of all the action which... more

Management response from
GENERALESPLANADE, General Manager

Thank you for your contructive feedback. The hotel has recently refurbished all hotel rooms and bathrooms on floors 9 and 10. The hotel is certainly well located and prides itself on the quality of service. Once again Thank you! Wayne Woods General Manager

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1 of 5 stars
cheeseysmile   2 contributions
Kolkata
Aug 19, 2009 | Trip type: Family

Very good as for location as every thing was at a walking distance. Staff were terrible had clue what they were doing- 1- No portars to take your bags. 2-confused lifts- dont know whether they gong down or up 3- Room not ready even at 3 pm??? check out time btw is 11am!! 4-To use the safe in room please... more

Management response from
GENERALESPLANADE, General Manager

Thank you for taking the time to provide us with your vauluable feedback. With a new General Manager, Rydges Plaza Cairns is currently undergoing a great emphasis on service and focus on exceeding our guest’s expectations. This is what differentiates us from other hotels. I am confident you will notice a remarkable difference in service quality during your next visit....

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4 of 5 stars
au_syd_traveller   20 contributions
Sydney, Australia
Aug 19, 2009 | Trip type: Couples

We have booked an Executive Suite for one night and we have been allocated room 905 - level 10 is the top floor. The room is very spacious, it has a king size bed and a separate lounge area. It also has a small kitchen with fridge and microwave oven however, there is no stove and fry pan etc -... more

Management response from
GENERALESPLANADE, General Manager

Thank you for taking the time to scribe your wonderful comments. I am delighted you enjoyed your stay and look forward to welcomung you back to the hotel. Wayne Woods General Manager

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2 of 5 stars
RosalindPerth   1 contribution
perth
Aug 4, 2009 | Trip type: Family
1/1 found this review helpful

We chose Rydges because of it's central location for shopping and viewing the attractions of Cairns. Rooms were average, bathrooms were old and the shower over the bath didn't have a rail. Could be a potential hazard as they had tiled up to the edge of the bath . Beds were comfortable and clean. However , the hotel is surrounded... more

Management response from
GENERALESPLANADE, General Manager

Thank you for your constructive comments. Your feedback provides us with an opportunity to constantly improve and for this I thank you. Wayne Woods General Manager

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4 of 5 stars
Bobikat   25 contributions
Helsinki, Finland
May 12, 2009 | Trip type: Couples

Friendly staff, location was very good, close to the Cairns Esplanade and Lagoon. Sufficient indoor parking available. Lobby was under re-modelling. Room was spacious, clean and very nice. Good elevators, nice laundry facilities but very pricey (3 AUD per wash or drying). Excellent bed and good view from the balcony overlooking the swimming pool and a big part of the... more

Management response from
Andrew_Cairns, General Manager

Dear Bobikat, Thank you for your feedback, it is invaluable to our business and is what we measure ourselves on everyday. I am very pleased to note that you enjoyed your stay and all that Rydges Plaza Cairns has to offer it's guests. I hope we have the chance to welcome back in the near future. Thanks, Andrew General Manager

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2 of 5 stars
Trev6727   1 contribution
Springwood
Mar 20, 2009 | Trip type: Business
0/1 found this review helpful

Come to Cairns couple of times per year and usually stay with Rydges Plaza due its great central location and friendly efficient staff - what has happened?? when i phoned the reservations team i was quoted 3 different rates- all of which are much pricier than what my colleague and i usually pay. When asking about our business rate the... more

Management response from
Andrew_Cairns, General Manager

Dear Trev6727, I was dissapointed to hear your impression of Rydges Plaza Cairns on your recent stay with us. It is dissapointing to hear that a staff member was not displaying our usual high level of service. It is the service that we pride ourselves on and your comments certainly highlight the point that one piece of bad service can...

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5 of 5 stars
Musrag   228 contributions
Brisbane, Australia
Feb 17, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I recently stayed here for work in Cairns. I had not stayed here in a while because it was getting dated like many of the hotels in Cairns. I had booked cheap over the net for $109 and this was a real bargain. The hotel has been refurbished and was a pleasure to stay at. The room was comfy, the... more

Management response from
Andrew_Cairns, General Manager

Dear Musrag, Thank you for your recent feedback regarding your stay with us at Rydges Plaza Cairns. We completed a $1.5 million refurbishment in January 2009 and are very pleased with the results and are getting great feedback from our guests. This refurbishment, along with our central location make Rydges Plaza Cairns the best choice in Cairns. I look forward...

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Rydges Plaza Cairns Also Known As

  • Rydges Plaza Hotel Cairns
  • Cairns Rydges Plaza Hotel
Address: Corner Grafton and Spence Sts, Cairns 4870, Australia
Cairns Hotels Rydges Plaza Cairns
3.0/5.0
24