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All 66 Cairns hotels

Cairns Colonial Club Resort

4.0 of 5 Resort   |   18-26 Cannon St | Manunda, Cairns, Queensland 4870, Australia (Formerly Ibis Styles Cairns Colonial Club)
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Cairns Colonial Club Resort
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Ranked #33 of 66 Hotels in Cairns
A recent review
3 of 5 stars reviewed 3 days ago
sandra w Malanda, Australia
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512 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Malanda, Australia
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

We booked a standard room for 2 nights to attend a wedding held there and when booking in were very surprised to find we were updated to a studio room at no extra cost. It was really great and close to the wedding venue. We enjoyed our stay very much. Breakfast very good. Only complaint was the wedding guests had... More

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Melbourne, Victoria, Australia
1 review
4 of 5 stars Reviewed 6 days ago NEW

My other half and I arrived for a one week stay having booked it through Jetstar as a flight and hotel package. We arrived to the hotel and after a short delay (Jetstar error with our names) we were able to check into our room which for a couple using the hotel as a base for trips in and around... More

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Management response:

Dear Sooz B Thank you for your review and for acknowledging that the Resort is a great base from which to discover the Cairns area! We are glad that you enjoyed most aspects of your stay and completely understand your disappointment with your dining experience. This has been addressed with the Executive Chef. Whilst not an excuse, we were unexpectedly... More

London, United Kingdom
Top Contributor
61 reviews 61 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Close your eyes and imagine this resort in heyday. The design, the lush gardens, the swim up pool bars would have made this the place to be last century where the local and visiting glitterati would pose and enjoy the ambience. What remains is the design, gardens and a resort that does need a refurb. However the service, particularly that... More

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Townsville, Australia
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What a chess pit of a place. Routinely stay here for work reasons which is unfortunate. The cleanliness of rooms is haphazard, the room keys often fail to work and need to be re coded, necessitating sometimes a lengthy walk back to reception. The beds are OK, but the slamming of unit doors at all hours is annoying. The food... More

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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fourth time at Colonial in 11 years-still coming back when in Cairns. We used the Colonial as a base to see Cairns and Kuranda and couldn't be happier. It is a busy hotel (24 hours a day) and you need to check if that meets your needs but we found the hotel very accommodating. One of our party had special... More

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Management response:

Dear Rex J We appreciate you sharing your experience with others and will be certain to pass on your positive comments to the staff! It inspires the team to know a guest has enjoyed their stay as they strive to make everyones visit a memorable one. Thank you for highlighting the benefits of the resort shuttle service to the city... More

Cairns Region, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed in a superior room with two queen beds, I read the reviews but should have taken note instead of the price drawing me in. Yes we got free buffet breakfasts included each day, and the food was ok, but the plaque showing the date the place was opened was dated 1992 and that's about the time our room... More

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Management response:

Dear Yup Y Thank you for writing a review and highlighting we offer an 'affordable accommodation option'. With the Resort being 10 minutes from the CBD we are fortunate to be located on 11 acres enabling guests to enjoy an out of city experience surrounded by tropical gardens [a highlight for many] and the three swimming pools each with a... More

15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only stayed here for one night, so the room was the most important part for us, and that was really good! Modern interiour and great bed. We saw that the hotel also had a nice big pool. The hotel is very big, so if you're looking for a cozy quiet atmosphere, this is not for you;-)

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Management response:

Dear Emma H Thank you for sharing your experience with others - it is appreciated. We are delighted that you enjoyed the contemporary styling of your room and the 'great bed' as comfort and a good nights rest is always an important part of ones stay. We boast three amazing pools at the Resort all with waterfalls - we hope... More

White Rock, Canada
Top Contributor
72 reviews 72 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrived late due to flight delay. Room on second floor. No elevator and no one available to assist to carry luggage to 2nd floor. Reception, Chanel, was abrupt and not sending warm welcome to our property vibes. Welcome was: we only have 2nd story rooms, hotel is full, try tomorrow for lower level. Hotel is isolated, 5 to 7 km... More

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Management response:

Dear cdb15427 We appreciate you taking the time to give us your feedback. As a team we strive to provide a pleasant experience for those staying with us and are disappointed we have not achieved this for your stay. We will focus on the areas you have highlighted to improve - and staff issues will be addressed as a priority.... More

Cowra, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

Our group had four rooms, 8 mature aged adults with rooms backing onto the back pool area which had sliding doors opening onto the garden area - one of our friends had her handbag stolen from their room during the night whilst they slept. The management were not compassionate about this incident which gave you the feeling this is not... More

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Management response:

Dear El L Thank you for your feedback - we appreciate your kind comments about the staff and will be sure to pass those on to the team. The Housekeeping Department has been addressed regarding the issues you raised and those areas will continue to be a priority. At the Resort we are very focused on the security of our... More

Auckland, New Zealand
Top Contributor
137 reviews 137 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Huge complex and only place with a vacancy that night I can see why now , like a Butlins Holiday Camp in England did i read somewhere that is a 4 star Hotel cant be should be 2 star at the most our room are way at back , gardens are all untidy , carpark needs resealing pool area untidy... More

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Management response:

Dear Rambo 1950 Please accept our apologies as the Resort did not meet your expectations on your recent stay. 'Cairns Colonial Club' is a 4 Star Self Rated Hotel - an iconic brand established for over 25 years. As such, in July this year we ceased operating as an ibis Styles property and again began operating as 'Cairns Colonial Club... More

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Additional Information about Cairns Colonial Club Resort

Address: 18-26 Cannon St | Manunda, Cairns, Queensland 4870, Australia (Formerly Ibis Styles Cairns Colonial Club)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cairns Colonial Club Resort 4*
Number of rooms: 315
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Also Known As:
Cairns Colonial Club Hotel Cairns
Cairns Colonial Hotel
Cairns Colonial Resort

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