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Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Pierpoint Rd, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
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1,455 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Like many Cairns hotels, this place was built in the 1980's, and despite several facelifts & changes of management, it is now well past its prime. The atrium, formerly with rainforest theme, is now tiled. Despite the best efforts of the cleaners, there is the unshakable aroma of mildew about the place. The bedrooms are comfortable and the dining areas... More 

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Laguna Niguel, California
1 review
5 of 5 stars Reviewed yesterday NEW

I was a single traveller,and I have travelled all over the world and stayed in many top quality hotels. This is not a flashy contemporary place, but from the moment I arrlved, I felt like everyone was my friend. Ni seriously cannot think of one negative thing. I loved this place!!!!

Review collected in partnership with shangri-la.com

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Sydney, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at the Shangri-la Cairns recently for a few days. Was a great choice and in a perfect location. There is a wide choice of hotels around but non could be more central and closer to the Marina and the esplanade. The two key things would be the 2mins walk to the pool at the Esplanade which is just... More 

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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed yesterday NEW

Being in Far North Queensland, I didn't really expect the usual luxury Shangri-la Hotel, and it wasn't. The service, food, ambience, wasn't really there. The Horizon club lounge, reminded me of being in a Scandinavian lunch room. The buffet breakfast left a lot to be desired. Very ordinary. However the view from the Marina rooms, overlooking Trinity Bay are magical.... More 

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Seattle, Washington
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed in a one bedroom suite for 8 nights in early January. The room was large and clean. While there were two separate "rooms", one living room, one bedroom, there wasn't a door or any sort of divider between the two, a bit disappointing when I book a one bedroom suite expecting a nice quiet place for my children... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Loved the spa room and the amazing view from everywhere in the room. Have a shower and watch boats going out to the reef! Night time nibblies and tasty breakfast, and the bed turn down service was a surprise. The staff were friendly and helpful. Cocktails by the pool.. very relaxing.

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Houston, Texas
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Checked into Shangri-La. All was pleasant until we got to room. The room reeked of Mildew. I could feel my chest and throat tightening. We called the desk and we were given a nicer room. The other room was better, but still had a faint odor of mildew. The view was nice ... but we weren't in the hotel much... More 

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Perth, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed for a week in late Jan 2015 in an exec suite for $222/per room/ night for my wife and me. Found the staff to be the most courteous I have ever come across and the accommodation to be outstanding with views over the harbour and breakfast and evening drinks included in the price!

Review collected in partnership with shangri-la.com

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Houston, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I've read so many excellent reviews and perhaps the key to this hotel is the Executive room. We did not book this and were brought to our room to be greeted by a very moldy smell. We call the desk and they responded immediately with a room change. Somewhat better but most of the hotel wing we were in had... More 

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Aliso Viejo, California, USA
Top Contributor
91 reviews 91 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Shangri-La for four nights. Upon arrival was greeted by Adeulain, Bellman who took our luggage, car and then waited for us to check in. The check in process was seamless, and our bags were taken to our room as we went to the Horizon Club. Large room with adequate, spacious seating. Asked from some electrical adapters and... More 

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Family Hotel in Cairns
#5 Romantic Hotel in Cairns

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