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Shangri-La Hotel, The Marina, Cairns

#10 of 67 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
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Indulgence Package
1 room 1 adult
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Shangri-La Hotel, The Marina, Cairns
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1,873 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Cairns is a port city. The lagoon is a murky brown which is very unattractive at low tide. But, It has tons of small shops and restaurants and it's  easy to walk about.  The cabs are expensive and the bus has no routes to the airport. From the dock/Espalanade, the cabs will charge $25+, the shuttle is less but it... More 

Helpful?
Thank GatoPanza
Townsville, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The quirky architecture of the hotel can be confusing but don't be put off. I have stayed here many times over the past few years and the consistent friendliness of the staff, the lovely pool and central location makes this an extremely convenient place to stay for business trips (or a holiday). The rooms are spacious, comfortable, clean and well... More 

Helpful?
Thank Peta-Ann T
London, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great Check-in, lots of good info on the town and hotel facilities. We were with family and they were placed next door on an area that could be mistaken for a ground floor as you could walk around freely from one room to another. The whole area was shrouded by mature planting of trees and flowering shrubs which gave a... More 

Helpful?
3 Thank stevieG888
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear stevieG888, I appreciate you taking the time to share your feedback following your stay with us recently and love the detailed information you have provided for our fellow travellers. I am especially grateful however for your lovely comments regarding Windy. She is a wonderful asset to our team and I am delighted she was able to turn a negative... More 

Port Moresby, National Capital, Papua New Guinea
Level Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The Shangri La is perfectly located on the marina in Cairns and nothing is too far away. The centre of Cairns is a short walk away so you can shop to your hearts, or your wife/partner's delight. The Cairns esplanade is even closer with a very good variety of restaurants, cafes, bars and eateries if you're not wanting to eat... More 

Helpful?
1 Thank Jim M
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jim M, Many thanks for the great review and I am most grateful for your kind personal recommendation of our Hotel to fellow travellers. We look forward to welcoming you back the next time you are visiting Cairns. Best Regards, Nic More 

Sydney, Australia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 1 night during a short trip in Cairns. Read prior reviews so didn't have much expectations upon arrival. Arrived 11am from Sydney and Katrina (duty manager) was generous to provide early check in due to room availability... in addition she granted us a late check out. Other staff were strict on check out time, and possibly didn't hold the... More 

Helpful?
Thank EricVivid
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear EricVivid, Thank you for sharing your feedback following your recent stay with us. I am disheartened to read some of your comments however am pleased to know that overall you did have an enjoyable stay. I appreciate your comments regarding the room and hotel in general and shall take them on board. May I suggest the next time you... More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the Shangri-La Hotel, The Marina, Cairns provided us with some of the best service I have ever received in all the hotels I have stayed in the past 25 years in over 50 countries. Well done!

Review collected in partnership with shangri-la.com

Helpful?
2 Thank laurenceh1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear laurenceh1, Wow! Thank you indeed for your absolutely wonderful comments regarding our staff. Your kind words are a testament to our team's hard work and commitment to customer service and guest satisfaction. I do hope we will see you back in Cairns again sometime in the near future. Best Regards, Nic More 

Bromsgrove, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fabulous hotel. We only had 3 nights but the room was exceptions With a glorious view over the bay. The large pool area was really nice with s bar, there were several eateries attached giving a variety of cuisines. It's location on the marina meant easy access to the reef tours for snorkelling too. A short walk from... More 

Helpful?
Thank Denverbroncoalan
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Denverbroncoalan, I really appreciate you taking the time to write your review following your recent stay with us. I am so pleased to read that you have a wonderful time in Cairns and enjoyed your stay at Shangri-La. We look forward to welcoming you back when you do happen to make it back to Cairns. Best Regards, Nic More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and I ended our anniversary getaway here. Hotel was nice. We stayed in The Horizon Club Marina View King. Room was great, loved the layout of the room. Bathroom was very spacious and we had our own balcony which we loved. We were entitled to the Horizon Lounge which offered breakfast and canopy with drinks in the evening... More 

Helpful?
Thank CLT05
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear CLT05, Many thanks for taking the time to share your recent experience with us here at Shangri-La and congratulations on your anniversary. It is fantastic to read your comments about the Horizon Club however I do apologise that at some times the bar was unattended in the Lounge area. We will certainly follow up with the team. In particular... More 

Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I only stayed here for the one night with my wife but from what I saw, I wont be coming back. We checked in late, around 9:30PM and no-one offered or tried to lift a finger to help us with out bags. That left me manhandling our 2 large duffels by myself - my first experience of this in a... More 

Helpful?
Thank Kvarsh
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Kvarsh, I appreciate you taking the time to share your feedback following your recent stay with us and obviously am quite concerned with your comments. It is most disappointing to read that we failed to provide the high level of service that we strive to achieve and would welcome the opportunity to discuss your stay in more detail. As... More 

glen ellyn
Level Contributor
276 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nicely situated, clean, and the staff is fine. I literally had to use my key three times to access my room and could not get to it without going outside (although under cover). The architect should be shot, along with whoever approved the plan.

Helpful?
Thank mudfoot
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear mudfoot, Thank you for taking the time to share your feedback following your recent stay with us. Our hotel does indeed have a fairly large footprint when compared to others within Cairns. Being located on the marina, the original architects designed the hotel to make the most of the surrounding water views. So whilst some rooms may be a... More 

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