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Shangri-La Hotel, The Marina, Cairns

#11 of 67 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
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1 room 1 guest
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Shangri-La Hotel, The Marina, Cairns
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1,681 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
1 review
2 of 5 stars Reviewed yesterday NEW

The reception lady was suspicious of my friend who sent us to the hotel. She asked where is she staying at. Please give my friend privacy, and respect us. When she serve me to check-in, she put a wrong title for me. It suppose to be Miss, but unfortunately she put 'Mr' instead.

Review collected in partnership with shangri-la.com

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Hong Kong, China
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We booked a transfer from the airport through the hotel and were a little surprised to be met by a stretch limo at 5am for a couple and a 2 year old. To be fair it did have the toddler seat we had requested and we only bounced off 1 kerb on the way to the hotel, but we were... More 

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Brisbane, Australia
1 review
2 of 5 stars Reviewed 4 days ago NEW

Very disappointing experience. Booked Horizon Club Marina View Room, which was a long long walk to the Horizon Club/lifts. Many small irritations. Service ranged from non existent to mediocre. Desk furniture needs refurbishment. Plenty of wall space for a much needed mirror.

Review collected in partnership with shangri-la.com

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Franschhoek
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived early from a cruise ship,the young lady at reception was very helpful with our request for wifi and to use some of the complimentary areas before our room was ready. Our room was brilliant, only just renovated with great harbour views. Layout of lounge a little strange with the main sofa not directed towards the TV . Very... More 

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Cairns, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Outdated rooms, sitting on top of a nightclub. Stayed in room 1034, unbelievable, in the wrong way, the music from wherever, was incredibly loud. We actually could not hear the TV even at max volume due to the loudness of the bass pounding through the room. Rang to complain, and got the usual I'll tell the manager boring excuse. Just... More 

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Adelaide, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed at the Shangri-La on the Marina for 3 nights in late August 2015. The location is fabulous with a Marina on one side and the Esplanade on another. I was here for business but it seems the perfect location for tours. The rooms have balconies and beautiful views. Beautiful pool (not heated though). It is a good hotel with... More 

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Milan, Italy
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We've been in Cairns only one night on our trip to Bedarra. The reception at the Shangri-la was extremely friendly, we've been upgraded to rooms with view on the marina. The rooms were very nice and clean, with everything you might wish. The hotel pool is huge and not crowded at all. Great breakfast, everything fresh and tasty. We can... More 

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Innisfail
1 review
5 of 5 stars Reviewed 1 week ago

This is one of those hotels that is perfect for Business of Leisure. Rooms are much larger than average and I was lucky enough to have a one bedroom suite on this occasion overlooking the ocean. From the Pool deck to the specially made omelettes at Breakfast, everything is first class. All the staff are always smiling and go beyond... More 

Review collected in partnership with shangri-la.com

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Adelaide, Australia
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for business for 3 days expecting very high standards based on the brand. Unfortunately left with the impression that the hotel is not really meeting its brand expectation. The building is dated, the fittings are old, my shower while powerful, lacked the internal door handle so you could not pull it shut when showering. Breakfast very modest, expected good... More 

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Kangarilla
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely stop for a meal after leaving the rather grotty food/eating precinct in Cairns. Seafood was fresh and tasty and prices very reasonable. I nice quiet area of town. Was just a quick visit whilst doing a P&O Cruise.

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