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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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81%
Ranked #7 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Betty S Sydney, Australia
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1,280 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Position,position, position should you want great service very polite and friendly staff well appointed roomy rooms and the best location in Cairns. Step out the front door for access to the Marina and boating excursions this saves time and money with transfers from other locations. The restaurants below on the pier are the best in Cairns and very reasonably priced.

Review collected in partnership with shangri-la.com

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Perth, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

My experience of this hotel was fab. The room I stayed in overlooked the marina and the view was breathtaking. I used the lounge and restaurant facilities. They were great and the staff were excellent. My only complaint and it is a major one is the noise coming from the salthouse restaurant across the way that went on until 11pm... More

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Cairns, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

everything is pretty much perfection , just the swimming pool is not as good as my partner expect , otherwise everything was great and excellent no complain , the bath tub was very nice but we all wish that wash colour in the bath or massage in bath tub . the room was excellent , the view is fantastic

Review collected in partnership with shangri-la.com

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Gold Coast
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stopped by with some friends for lunch. A very pleasant outdoor setting. Nice lounges to chill out on. The bar staff were very pleasant and helpful and the tapis food was great. You must check out the mens loo. It has a view to die for

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Melbourne, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

I went to Shangri-La Hotel, The Marina, Cairns to celebrate my first anniversary and birthday; I was greeted by Front Office Staff with a bottle of Wine and upgrade my room to pool view. Over all I had great experience except one incident caused by the guy at the Tour Service desk who treated my with disrespect and who ruined... More

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Kippaxs
Top Contributor
116 reviews 116 reviews
50 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

One of the most comfortable beds I've slept in! And the view from the room over the marina is wonderful. I didn't use it but the pool looked good. We found the aircon too noisy but it was comfortable to have the window open in August so it did not matter a lot. Service was good, although we were with... More

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Sydney, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

From when we drove up to when we left we had help all the way which we needed with our infant and all the stuff i had to carry. Clean, good size rooms, and fantastic location. Breakfast was nice and sitting out looking over the water and boats made me very relaxed

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We travelled away for one night away from our 4 kids for our anniversary. We chose the Shangri-La in Cairns as we have previously stayed at other Shangri-la resorts and been happy, this time however we were very disappointed. The room was old and smelt musty. Holes in the linen on the bed, worn carpet and a lovely view of... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Kelly B, Many thanks for the feedback - and my apologies that we did not meet your expecations on this visit. I will be discussing with my Housekeeper, and look into the condition of this particular room. If you could provide any further information on your visit, I would appreciate the opportunity to investigate further. My email is nic.odonnell@shangri-la.com... More

Briabane
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Shangri-La is suitable for both business and leisure travellers. the property offers good views of the marina (east side), ocean/inlet (northside) and also cairns city/hinterland (west side). Standard rooms are decent but go for the suite or ocean view of budget permits. GUests can get a pass from front desk to access the Gym within the Pier complex. this is... More

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Newcastle, Australia
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a Superior Room for 1 night and was pretty happy with the stay even if the motel needed a minor update. The view from the balcony overlooked the Marina and the front of the motel but we only payed for a Superior so im sure the other room types views were spectacular. Check in was efficient and fast and... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear binbali, Thank you for your review and compliments on the service in the hotel. It is great to hear such encouraging feedback, and it will be shared with the entire team. Best Regards Nic ODonnell - General Manager More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

533 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Cairns #3 Luxury Hotel in Cairns #4 Business Hotel in Cairns #6 Romantic Hotel in Cairns #8 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Number of rooms
255

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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