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Shangri-La Hotel, The Marina, Cairns

#10 of 67 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
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Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
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1,636 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Wife and I stayed for 5 nights in the HC. Arrived early in the morning and were given a card with access to the pool and the early arrivals lounge. Spent a few hours by the pool until our room was ready. Room was right at the end of the hallway. Was a bit of a walk but who cares,... More 

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Metro Manila, Philippines
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in Cairns for 4 nights and had been lucky to snag a deal on a junior suite. Boy were we in for a treat! We woke up early to watch the breath-taking sunrise on our large balcony overlooking the marina. The concierge was helpful and gave us recommendations on activities that made our stay very enjoyable and memorable.... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW

At checkin we were told our room wasn't ready but there was an all access one we could take. I asked if it was a good room and they told me yes so we accepted it. Then found out that it was on the lowest floor without a view and the room we were going to get, have we waited... More 

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Melbourne
Level Contributor
64 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My fourth stay at this property over a 9 month period. Every time they get better. This time I can't find fault. Outstanding service. Stunning rooms - I stayed at Horizon Club each time - highly recommend, ask for Marina views. Superb restaurant and food. Decor beautiful. Everything fresh and recently renovated. Well done Shangri-La for continuously lifting your game... More 

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Jonesboro, Arkansas
Level Contributor
11 reviews
5 of 5 stars Reviewed 5 days ago NEW

We just spent 5 nights in the Shangri-La Cairns and it was perfect! We had a corner suite and it had a wrap around deck and the view from all sides was spectacular!! Close to everything you could want to do in Cairns, would definitely stay here again!!!

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New York City, New York
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The front desk, tour desk, restaurant and bar staff were some of the best I've met. Kudos to the tour desk for advice on a tour upgrade. Spot on! I didn't spend the extra for Harbor Club or Marina view but since I was out everyday from about 8:30 on Reef and other tours, I didn't miss it. My room... More 

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Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel is nestled in the middle of the Cairns marina with most rooms facing the harbor. Really a perfect location. Our room was recently refurbished and was very well done. Beautiful materials in a tropical theme. Because it faced the harbor, the rooms were very quiet and made for a good night's sleep. Staff overall was very professional without... More 

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Sydney
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are currently staying at the Shangri-la for 6 nights for a conference at the Convention Centre (easy 10-15 min walk). Location is fantastic and our Horizon club room looks straight out at the Marina and is a good size. There is a good range of restaurants attached to the hotel and a pleasant shopping arcade, where the goods are... More 

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Brisbane, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We were in Cairns overnight to attend a family function. The reception staff were friendly and efficient, the room was clean and welcoming. The view over Trinity inlet was lovely. Close to everything in central Cairns. An enjoyable stay.

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Coogee, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Check in was at 2pm and we arrived at 215pm and our room wasn't ready. We were offered an upgrade at a cost or a disabled room with 2 queen beds which is not what we ordered. The room we finally got was noisy as because of where it was situated room 2004. Luckily a lovely young man at reception... More 

Was this review helpful? Yes 1
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