We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, The Marina, Cairns

#10 of 66 Hotels in Cairns
Certificate of Excellence
Hotel website
Hotel deals
Pierpoint Rd, Cairns, Queensland 4870, Australia
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Shangri-La Hotel, The Marina, Cairns
Professional photos View all
Browse nearby
Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
Write a Review

1,555 reviews from our community

Traveler rating
    718
    511
    209
    74
    43
See reviews for
265
794
98
179
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1555)
  • Mar-May only
    (366)
  • Jun-Aug only
    (404)
  • Sep-Nov only
    (417)
  • Dec-Feb only
    (368)
All months
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

From the greeting from the front counter staff to the attention to detail in the room - this place exudes class. the only drawback is the idiosyncratic design that requires some of a route march (cut lunch and plenty of water) to get from reception to marina view rooms on level 2 (perhaps I am spatially challenged but I am... More 

Was this review helpful? Yes
Croydon, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Without doubt, the best place I have stayed and certainly got value for the price we paid. One of the best assets of the Shangri La are the personnel. Everyone without exception was pleasant, helpful and attentive.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel in April. The staff are very helpful. Rooms nice and spacious with a beautiful view of the marina. Nice pool and gardens. It is in town so easy to walk to all attractions. Also a very nice lagoon for swimming near to hotel. A very nice Buffett breakfast downstairs.

Was this review helpful? Yes
Brisbane, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed for 4 nights at Shangri la. This was my second visit with family. The deluxe twin room was very spacious with marina view. Staff was very pleasant and helpful. The only downside was parking charge of 20$ each day. Again most of the hotels have started charging these days for parking. I was not expecting it in a... More 

Was this review helpful? Yes
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

A very good location--close to the Lagoon, the Reef Terminal and nice restaurants. Hotel doesn't feel as upscale as other Shangri-La locations we have been to. Room has a nice view and very spacious but furniture seems a bit old and could use an upgrade. Nice pools. Buffet breakfast was great, the restaurant has a nice view which is a... More 

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Chris T, Thank you for taking the time to review the Hotel recently. The hotel has been undergoing renovations to the Horizon Club and the Marina View rooms, which we are extremely excited about. With this all furniture and fittings have been upgraded. Thank you for highlighting the location and the restaurant in general, which are great features. Best... More 

Perth Western Australia
Top Contributor
84 reviews 84 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I recently stayed at the Shangri-La in Cairns for a three day conference. On arrival we were slightly put off by the 15 minute check-in wait however this was the only minor downside to a great stay at the hotel. We stayed in one of the "Marina View" rooms on the M floor overlooking the water. The... More 

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear MrAustralasia, Thank you for posting your comments on TA. I am pleased to see that our team we able to exceed your expectations during your conference, and the standard of catering was also impressive. I will be sure to pass on your comments to the staff in the hotel. Thanks again! Best Regards Nic ODonnell - General Manager More 

Perth, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying here, there were reno works on the Ba8 bar, but it didn't affect us with plenty of nearby places to visit. The rooms are large, with good features, and very comfortable. The breakfast is good quality, with plenty of options. Staff are friendly and helpful. Nice place. Couldn't complain.

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear JamesS1974, Thank you for posting your review on the Shangri-La Hotel The Marina Cairns. I am happy to see you were happy with your stay, and have noted your comments regarding Ba8. We are completing a touch up to the bar and restaurant which will be finished by the end of this week. Thanks again for the feedback. Best... More 

Sydney, Australia
Top Contributor
97 reviews 97 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights this past weekend and was very disappointed. Upon checking into our room, we found 2 dirty coffee cups, next to the kettle, so very little attention to detail on behalf of staff....Sugar was not replaced each day when the room was serviced, neither was the green tea (which is the only tea i drink).... More 

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Farnaz A, Thank you for your feedback via Trip Advisor. I have taken note of your comments and would like to investigate further. I do apologize for not meeting your expectations in this instance. Could I trouble you for some further details of your stay - my email is nic.odonnell@shangri-la.com. Best Regards Nic ODonnell - General Manager More 

Darwin
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay, as it was a part of a function we met many of the hotel staff who could not be faulted on their service. The food was really good and plenty of options. The function rooms were a little cool but otherwise no issues. The horizon club room might be a little small if you were... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear VivaDarwin, Many thanks for commenting on your recent stay at the Shangri-La Hotel The Marina Cairns. I am extremely pleased to see your comments on the staff and their service levels, and will certainly relay this to them. It was also great to see that your expectations were met in relation to the food options. Look forward to welcoming... More 

Horley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great location in Cairns, just opposite the Port where you pick up the boats to The Great Barrier Reef. To the right is a lovely park area that have BBQ's dotted about for anyone to use, a large pool area is also in the park to cool you down. There are many bars and restaurants along from here but the... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

884 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (602)
Viewed
Pool/beach area (32)
Viewed
Hotel & grounds (106)
Viewed
Room/suite (161)
Viewed
View from room (82)
Viewed
Bathroom (47)
Viewed
Dining (27)
Viewed
Business center/function rooms (1)
Viewed
Other (146)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (267)
Viewed
Amenities (13)
Viewed
Double Queen Studio Suite (41)
Viewed
Horizon Club Suite (58)
Viewed
Pool (31)
Viewed
Restaurants and Bars (30)
Viewed
Studio Suite (43)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (1)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay