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Shangri-La Hotel, The Marina, Cairns

#10 of 66 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
Best prices for: 1 room 1 guest
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Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
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1,550 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth Western Australia
Top Contributor
84 reviews 84 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed at the Shangri-La in Cairns for a three day conference. On arrival we were slightly put off by the 15 minute check-in wait however this was the only minor downside to a great stay at the hotel. We stayed in one of the "Marina View" rooms on the M floor overlooking the water. The... More 

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Perth, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had the pleasure of staying here, there were reno works on the Ba8 bar, but it didn't affect us with plenty of nearby places to visit. The rooms are large, with good features, and very comfortable. The breakfast is good quality, with plenty of options. Staff are friendly and helpful. Nice place. Couldn't complain.

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear JamesS1974, Thank you for posting your review on the Shangri-La Hotel The Marina Cairns. I am happy to see you were happy with your stay, and have noted your comments regarding Ba8. We are completing a touch up to the bar and restaurant which will be finished by the end of this week. Thanks again for the feedback. Best... More 

Sydney, Australia
Top Contributor
96 reviews 96 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for 3 nights this past weekend and was very disappointed. Upon checking into our room, we found 2 dirty coffee cups, next to the kettle, so very little attention to detail on behalf of staff....Sugar was not replaced each day when the room was serviced, neither was the green tea (which is the only tea i drink).... More 

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Farnaz A, Thank you for your feedback via Trip Advisor. I have taken note of your comments and would like to investigate further. I do apologize for not meeting your expectations in this instance. Could I trouble you for some further details of your stay - my email is nic.odonnell@shangri-la.com. Best Regards Nic ODonnell - General Manager More 

Darwin
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I really enjoyed my stay, as it was a part of a function we met many of the hotel staff who could not be faulted on their service. The food was really good and plenty of options. The function rooms were a little cool but otherwise no issues. The horizon club room might be a little small if you were... More 

Review collected in partnership with shangri-la.com

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Horley, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location in Cairns, just opposite the Port where you pick up the boats to The Great Barrier Reef. To the right is a lovely park area that have BBQ's dotted about for anyone to use, a large pool area is also in the park to cool you down. There are many bars and restaurants along from here but the... More 

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Seattle, Washington
Top Contributor
63 reviews 63 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay at this hotel was great! The service from the staff was top notice, but really the best part about this hotel was the location. It's right in the marina which is close to a ton of restaurants, shops and bars. The marina is where all the boats leave to go out to the Great Barrier Reef so it's... More 

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Fliessem
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My brother and me spent amazing 5 days at the Shangri-La Hotel - The Marina in Cairns from 23 April to 27 April 2015. Everything was just perfect: - Great location (you reach everything easily by foot/ short transfer from the airport) - Early and quick check-in - Helpful and friendly staff - Nice and warm welcome - Wonderful, modern,... More 

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Lory207, Thank you for reviewing the hotel, and highlighting the many features. Look forward to welcoming you back again. Best Regards Nic ODonnell - General Manager More 

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Is a solid hotel, with a good gym and helpful staff. The hotel charges an unusual 1.5% fee on all credit card charges, which means almost everyone is stuck with it as few travel will the cash needed to pay bills without credit cards. I have never seen this type of fee for a 4+ star hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear dawleyg, Thank you for posting your review on TA. Can I ask to get further details, so I can personally reply to you. My email is nic.odonnell@shangri-la.com. Best Regards Nic ODonnell - General Manager More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Perhaps I had built up my first trip to a Shangri La hotel, but I was not impressed. We stayed here for a night before a two day dive trip. Initially we were planning on staying for an additional two nights after, but we did not bother based on our experience. The check in experience was a hassle. Unfortunately we... More 

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear HPWJ, Thank you for your feedback - and can I pass on my apologies for not meeting your expectations. So I can investigate your comments, can I ask that you pass on further information to me? My email address is nic.odonnell@shangri-la.com. Best Regards Nic ODonnell - General Manager More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had one night here in April 2015 on my way back from Port Moresby to Melbourne. Close enough to the airport, right on the water. Great room - 1019. Plenty of restaurant choices downstairs. Had an early departure and staff organised transfers for me and a quick check out. All very efficient. High standard. Will stay again.

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Glen K, Your comments are very much appreciated - sorry it was such a short stay. Look forward to your next visit. Best Regards Nic ODonnell - General Manager More 

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