We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Pierpoint Rd, Cairns, Queensland 4870, Australia
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Shangri-La Hotel, The Marina, Cairns
Professional photos View all
Browse nearby
Shangri-La Hotel, The Marina, Cairns
Write a Review

1,407 reviews from our community

Traveler rating
    665
    458
    181
    63
    40
See reviews for
238
718
88
164
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1407)
  • Mar-May only
    (288)
  • Jun-Aug only
    (405)
  • Sep-Nov only
    (417)
  • Dec-Feb only
    (297)
All months
Melbourne
Top Contributor
57 reviews 57 reviews
34 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed yesterday NEW

If you expect a fancy ultra-luxurious experience, you may be a bit disappointed. The Shangri-La is a perfectly decent, but relaxed and casual accomodating property. Marina facing rooms are spacious, with a good sized bathroom and excellent views. Staff are friendly and helpful but also quite relaxed. I felt the welcome at the hotel, as you arrive was a let... More 

Was this review helpful? Yes
Los Angeles, California
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The reason I have given this hotel only 3 stars is because it does not compare to other hotels of this class globally HOWEVER the standard of 5 star hotels in Cairns overall seems to follow a different scale (but the prices are also significantly lower so it all makes sense!) so if I were just reviewing this hotel vs.... More 

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Fibondgirl, Thank you so much for your honest comments - especially relating to the staff which is great to hear. Yes we are a little different from hotels in main city centres, but what we may miss in granduer - we certainly make up for in service. Thanks again. Nic ODonnell - General Manager More 

Swindon
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a couple of nights on our way back to Sydney from Port Douglas. What a piece of luxury! The room was beautiful, the bed huge.....even had a pillow menu! The bathroom was enormous and all the little extras were there. To top all that, the view of the Marina was a joy to wake up to......especially following... More 

Was this review helpful? Yes 1
Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for a night to use as a base for a visit. Excellent greeting and food and placement. When trying to find it on the GPS don't bother the address did not come up. Just go to the south end of the esplanade and you can't miss the place. Excellent breakfast too.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Province of Barcelona, Spain
1 review
5 of 5 stars Reviewed 5 days ago NEW

Every thing that we can need always one person of the team advanced my need with a positive solution, that's what I can expect from a very professional team when you stay in a 5 Stars Hotel not evident at all.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Francisco V, Thank you for your review. I am pleased to see that the staff were able provide you with positive outcomes - no matter what the issue was. It is good to see our staff training programs are paying off. Best Regards Nic ODonnell - General Manager More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Really enjoyed my stay here. the breakfast buffet is yummy and you are spoilt for choice for restaurants and pubs around the pier. the staff were really hospitable, went there for my birthday this year and the staff checked us in early so we could change an go for our 11 am trip to green island . when we got... More 

Was this review helpful? Yes 1
Greater Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Staff were truly exceptional and anticipated our every need! We were allocated room 4004 and this was gorgeous. Alastair was great in organising everything to the last detail. The view from the room was wonderful and the food at North fresh and delicious.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jane L, Thank you for the review and the comment on Alistair - I will be sure to pass this on to him. A great asset to the Hotel. Best Regards Nic ODonnell - General Manager More 

Melbourne, Australia
Top Contributor
63 reviews 63 reviews
30 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed 1 week ago

The location of this hotel is the best in Cairns. So if you choose to stay here make sure you book a room with marina or sea views otherwise you might as well book some of the cheaper hotels along the esplanade. We stayed in a Deluxe Marina View room and we were very happy with it. We got an... More 

Was this review helpful? Yes 1
Alicante, Spain
Top Contributor
58 reviews 58 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We decided to stay at the Shangri-la because of its location and its 5 star reputation. As for the location we were not disappointed. We selected a executive suite and the view from the room of the Marina and beyond was absolutely fabulous and the size of the room was very comfortable. The hotel however is dated and needs a... More 

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear KvG01, Thank you for you comments and taking the time to review the property. I am sorry to hear that you were not totally satisfied with the facility. We have recently renovated the Horizon Club rooms, and the Horizon Club lounge will be opening in the coming days. We are looking forward to further work happening on the remainder... More 

lLondon
Contributor
12 reviews 12 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice room. Had a harbour view room which overlooked the harbour and marina. Room was clean Swimming pool was great position of the hotel was good and I would stay there again. The restaurant was v pricey but it is the Shangri la. Lots of restaurants around the hotel on the harbour

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear ILondonWel, Many thanks for your review - and I take note of your comment regarding our restaurant prices. We happen to be on the lower price point of all restaurants on the Marina complex - we are very proactive on researching, and make a point not to take advantage of both locals and tourists - we believe our price... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel, The Marina, Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets, Agoda, Priceline, Despegar.com, Ctrip TA, Travelocity, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Family Hotel in Cairns
#5 Romantic Hotel in Cairns

781 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (560)
Viewed
Room/suite (145)
Viewed
Hotel & grounds (103)
Viewed
Pool/beach area (30)
Viewed
View from room (77)
Viewed
Dining (27)
Viewed
Bathroom (38)
Viewed
Business center/function rooms (1)
Viewed
Other (139)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (209)
Viewed
Amenities (13)
Viewed
Double Queen Studio Suite (41)
Viewed
The Hotel (51)
Viewed
Pool (31)
Viewed
Restaurants and Bars (30)
Viewed
Studio Suite (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Pool/beach area (2)
Viewed
Room/suite (6)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay