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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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81%
Ranked #8 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sjjohanson Briabane
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1,273 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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Briabane
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Shangri-La is suitable for both business and leisure travellers. the property offers good views of the marina (east side), ocean/inlet (northside) and also cairns city/hinterland (west side). Standard rooms are decent but go for the suite or ocean view of budget permits. GUests can get a pass from front desk to access the Gym within the Pier complex. this is... More

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Newcastle, Australia
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked a Superior Room for 1 night and was pretty happy with the stay even if the motel needed a minor update. The view from the balcony overlooked the Marina and the front of the motel but we only payed for a Superior so im sure the other room types views were spectacular. Check in was efficient and fast and... More

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Dublin
Top Contributor
125 reviews 125 reviews
64 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice hotel in a great spot by the pier and close to town. They upgraded us to a suite which was unreal. Really nice room but could do with a facelift. Lovely staff. Weather was bad so we did not use the pool. Would recommend and stay again. D

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear dp 123, Sorry about the weather! Thank you for the comments and highlighting our staff - I agree with you on that - great, friendly staff. I look forward to seeing you next time you are in Cairns. Best Regards Nic ODonnell - General Manager More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

After a week in Mission Beach we decided to stay a night in Cairns before our return to Melbourne on The 12th August. The Shangri-La Hotel was the perfect choice. The Marina view rooms are large and comfortable and the view over the marina and bay to the hills is stunning. The rooms are showing a little wear and the... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear GrantED256, Thank you for reviewing the hotel on TA - I appreciate the great feedback and highlighting the positives. I will discuss the fruit selection for breakfast with the chef, and see is we can provide some alternatives. Regards Nic ODonnell - General Manager More

Townsville, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at this lovely property for the second time, this time for my honeymoon and was just as impressed as the first time we stayed some 6 years ago. We had a King sea view room with a view over the marina and esplanade from our balcony. I've always been impressed with the size of the rooms, more... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jessica D, Many thanks for the review, and I am very happy to see you enjoyed your honeymoon at the hotel. Hope to see you soon for another stay. Best Regards Nic ODonnell - General Manager. More

1 review
5 of 5 stars Reviewed 1 week ago

We loved our stay in the Horizon Club Suite! Beautiful light, floor to ceiling windows with stunning views of the marina and hills, beautiful design, comfortable furnishings and dreamy king sized bed, every detail catered for. The staff at the hotel are friendly, listen to your concerns and needs and offer a fast service. The Horizon Club breakfast was one... More

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff are very good and always helpful. Facilities are of a high standard and views of the sea and marina excellent. The Horizon club rooms were well worth the extra cost. The other rooms do seem a little dated but there seems to be a display about these being updated. Please be aware that you may have a long walk... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Phillip J, Thank you for your very positive review. My apologies for the leak in the bathroom, but very pleasing to see that our team handled the situation well and there was a positive outcome. Great to see you enjoyed the Horizon Club floor also. Best Regards Nic ODonnell - General Manager More

australia
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed 2 nights on either side of a trip to Fitzroy Island. We had booked a deluxe marina room. The first night they upgraded us to their premium room, which was nice, but not as good as the room we got (as booked) the second night. Free wifi in rooms - well done! Breakfast ok, but $4.50 for a... More

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Las Vegas, Nevada
Contributor
19 reviews 19 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a night at the Shangri-la Cairns on our way back from Dantree rainforest, wish we had more time. The staff is first class, second to none! Upon our arrival, we were upgraded to a suite, the front desk was very friendly, asked us what we would need, and our travel plan. After they learned about our early flight... More

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Adelaide, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great location, close to the esplanade & some great food. Lovely room. Super comfy bed, second comfiest ever. Good selection for the Buffett breakfast. Hall way seemed quiet loud for our stay, but you can't help noisy ppl 😄

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Rhi C, Thank you for the feedback and your comments. My apologies about the noise in the hallways. I am disappointed that we rated the second most comfiest bed ever..................! At least you found it super comfy. Look forward to welcoming you on your next visit. Best Regards Nic ODonnell - General Manager More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Cairns #3 Luxury Hotel in Cairns #4 Business Hotel in Cairns #6 Romantic Hotel in Cairns #9 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Number of rooms
255

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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