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Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Pierpoint Rd, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
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1,477 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelaide, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars NEW

Second time at hotel during the Cairns Ironman event so always busy but never a problem with service. Rooms are clean, we had a suite this time as stayed for 10 days so wanted more room with our son. Room service food is great, views from most rooms whether over city or sea and walking distance to many attractions. Swimming... More 

Was this review helpful? Yes
Toronto, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel must have been a great spot in its day. It has a great location and the view from the marina suites is very special. By today's standards however it falls short. The suites are tired in need of a major updating. Some of the staff are not always helpful in fact some have attitude. The happy Hour is... More 

Was this review helpful? Yes 1
Bangkok, Thailand
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nice spacious rooms with good views Good value breakfast Excellent concierge staff Downside was housekeeping staff letting themselves into my room without knocking and announcing "Housekeeping" Secondly after checkout, I received an email to say "Sorry night audit omitted to include your minibar so we have deducted it from your recorded credit card. As I travel internationally I consider both... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
121 reviews 121 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms are bit dated and the furniture is in need of a good clean. The horizon club needs a re-think. There was not a enough of a spread in the cocktail hour, drinks and canapes only really cater for the Asian palate. It makes no sense that you pay for a suite and get a worse breakfast than if you... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

My stay in the Shangri-La at the Cairns marina was one of my most pleasant experiences I've ever had. The service was amazing and the room was huge with a wonderful view over the water. I was traveling with a mate and we had a room with two king beds and there was still more than enough space. We even... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Arranged my parents stay in this hotel. They absolutely loved it. They had a executive superior suit with the marina view. Room was nice and clean. The only unpleasant thing was the slow check in. We arrived at 2pm but room was not ready until 2:40pm, the anniversary wine was not placed in the room when we arrived. At the... More 

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Melborne, victoria
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoyed the stay in one be room suite however the room is a little old and tired. From the pictures that i saw, it might have been better to stay in these horizon club room even thougj i had the suite room. Very spacious room though! The marina view was nice! Since the weather at the time was not... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

A really great hotel. Welcoming staff, lovely room with good views, air conditioned, lovely pools, excellent breakfast and dinner. Everything just as it should be. Good valet parking. Good free wi-fi.

Review collected in partnership with shangri-la.com

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Maidstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We arrived at 05:30 on Christmas Day after a 22 hour flight. First impressions were that they had not prepared for the arrival of clients as it took over 30 minutes to check in We later found out that we would not be able to eat in the restaurant that evening as the Christmas meal was sold out. The helpful... More 

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Happy4ever2, Thank you for your feedback and comments relating to your stay over Christmas. I sincerely apologise that we did not meet your expectations, and am looking into your comments specifically. Could I kindly ask that you email me with further information, so I can conduct a full review? Many thanks, Nic ODonnell - General Manager More 

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed in a harbour view room and the view was amazing! Friendly staff and facilities very good. Great location for experiencing Cairns. This was the last night of trip to Queensland and didn't disappoint in any way.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear GinWN, Thank you for your positive feedback and great comments relating to our team. I will be sure to pass this on. Best Regards Nic ODonnell - General Manager More 

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Family Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns

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