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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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Ranked #7 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Chez2516 Wollongong, New South Wales, Australia
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1,284 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
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English first
Tolga, Queensland, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

To celebrate a special occasion we opted to stay for one night at this hotel in December of last year. It is one of the few hotels in Cairns we had yet stayed, and I was very excited about the promise of glitz and glamour - even if it was just for a night. The experience was so poor it's... More

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Wollongong, New South Wales, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In the midst of winter down south we decided to have a short break in Cairns. We picked the Shangri-la because of it's location and we have stayed at other Shangrila hotels when overseas. We were not disappointed. We had a lovely large room overlooking the Marina. We paid extra for the Horizon Club room which included breakfast and evening... More

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Sunshine Coast
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

You've got to love an upgrade! Thank you to the Shangrii-La for our unexpected upgrade despite just staying to one night. Our suite was magnificent - overlooking the marina from our balcony- perfect for eating fresh prawns and chilled wine as the sun set. Facilities were superb - spotlessly clean and all those lovely little extras to make the start... More

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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were at Cairns Shang for 3 nights and have to tell the location was excellent as its near the marina. All tours and water sports starts from just across the road. Staff was very friendly, specially the Philipino elderly lady at the breakfast restaurant. The view from tne room were magnificent. Well recommended.

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Anunuli, Thank you for your great review - I will pass on your comments to Mila in our breakfast restaurant. Best Regards Nic ODonnell - General Manager More

Sydney, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Position,position, position should you want great service very polite and friendly staff well appointed roomy rooms and the best location in Cairns. Step out the front door for access to the Marina and boating excursions this saves time and money with transfers from other locations. The restaurants below on the pier are the best in Cairns and very reasonably priced.

Review collected in partnership with shangri-la.com

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Betty S, Thank you for highlighting our two greatest assets - the location and the staff, and great to see you enjoyed the hotel and facilities. Best Regards Nic ODonnell - General Manager More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My experience of this hotel was fab. The room I stayed in overlooked the marina and the view was breathtaking. I used the lounge and restaurant facilities. They were great and the staff were excellent. My only complaint and it is a major one is the noise coming from the salthouse restaurant across the way that went on until 11pm... More

Review collected in partnership with shangri-la.com

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear N S, Thank you for your review from your recent stay. Lounge, restaurant, staff all great is very pleasing to hear, and thanks for the comments. I will discuss with the management of the salthouse this week on your comments about the noise. It is disappointing to hear that you were affected, and my apologies for this. Best Regards... More

Cairns, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

everything is pretty much perfection , just the swimming pool is not as good as my partner expect , otherwise everything was great and excellent no complain , the bath tub was very nice but we all wish that wash colour in the bath or massage in bath tub . the room was excellent , the view is fantastic

Review collected in partnership with shangri-la.com

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Gold Coast
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stopped by with some friends for lunch. A very pleasant outdoor setting. Nice lounges to chill out on. The bar staff were very pleasant and helpful and the tapis food was great. You must check out the mens loo. It has a view to die for

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Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

I went to Shangri-La Hotel, The Marina, Cairns to celebrate my first anniversary and birthday; I was greeted by Front Office Staff with a bottle of Wine and upgrade my room to pool view. Over all I had great experience except one incident caused by the guy at the Tour Service desk who treated my with disrespect and who ruined... More

Review collected in partnership with shangri-la.com

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Afeau F, Thank you for your review and I am pleased to see you had a great experience for your first anniversary. I already know about your poor experience with the tour desk agent - our Duty Manager reported this to me. I have made contact with the Tour Desk operator, and asked for a full explanation. I sincerely... More

Kippaxs
Top Contributor
116 reviews 116 reviews
50 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the most comfortable beds I've slept in! And the view from the room over the marina is wonderful. I didn't use it but the pool looked good. We found the aircon too noisy but it was comfortable to have the window open in August so it did not matter a lot. Service was good, although we were with... More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Cairns #3 Luxury Hotel in Cairns #4 Business Hotel in Cairns #6 Romantic Hotel in Cairns #8 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Number of rooms
255

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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