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Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Pierpoint Rd, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
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1,481 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jersey, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars NEW

We stayed here 5 nights as a base to see Cairns. The hotel is very nice , with a large swimming pool and spacious rooms. There are many restaurants around the hotel , all within three or four minutes walk. The hotel staff are helpful and we used the concierge to book a couple of trips. The main town is... More 

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3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Would highly recommend this hotel. The staff were so friendly and helpful. We stayed for three nights, we got there on Day 1 at 10.30am knowing we couldn't check in until 2. They took our bags and said although they had been full the night before they would try and arrange our room a little earlier. We then went off... More 

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Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed twice at this hotel and the experience has been similar. It really caters for tourists and holiday makers. The rooms are a great size and comfortable. There is a long desk which isn't practical to use as there is no power points for your laptop, phone etc. I had to charge my things on the floor where... More 

Was this review helpful? Yes 1
Kewarra Beach, Australia
Top Contributor
136 reviews 136 reviews
47 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located overlooking the marina with restaurants and shopping all within easy walking distance. The reef cruise centre is only a few steps away. We stayed in a club suite, very large with nice amenities. Some of the rooms are a long walk from reception. The pool is very large surrounded by nice gardens. Breakfast and snacks in... More 

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Adelaide, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Second time at hotel during the Cairns Ironman event so always busy but never a problem with service. Rooms are clean, we had a suite this time as stayed for 10 days so wanted more room with our son. Room service food is great, views from most rooms whether over city or sea and walking distance to many attractions. Swimming... More 

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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel must have been a great spot in its day. It has a great location and the view from the marina suites is very special. By today's standards however it falls short. The suites are tired in need of a major updating. Some of the staff are not always helpful in fact some have attitude. The happy Hour is... More 

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Bangkok, Thailand
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Nice spacious rooms with good views Good value breakfast Excellent concierge staff Downside was housekeeping staff letting themselves into my room without knocking and announcing "Housekeeping" Secondly after checkout, I received an email to say "Sorry night audit omitted to include your minibar so we have deducted it from your recorded credit card. As I travel internationally I consider both... More 

Was this review helpful? Yes 3
London, United Kingdom
Top Contributor
121 reviews 121 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Rooms are bit dated and the furniture is in need of a good clean. The horizon club needs a re-think. There was not a enough of a spread in the cocktail hour, drinks and canapes only really cater for the Asian palate. It makes no sense that you pay for a suite and get a worse breakfast than if you... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My stay in the Shangri-La at the Cairns marina was one of my most pleasant experiences I've ever had. The service was amazing and the room was huge with a wonderful view over the water. I was traveling with a mate and we had a room with two king beds and there was still more than enough space. We even... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Arranged my parents stay in this hotel. They absolutely loved it. They had a executive superior suit with the marina view. Room was nice and clean. The only unpleasant thing was the slow check in. We arrived at 2pm but room was not ready until 2:40pm, the anniversary wine was not placed in the room when we arrived. At the... More 

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#5 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#5 Business Hotel in Cairns
#5 Family Hotel in Cairns
#8 Romantic Hotel in Cairns

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Double Queen Studio Suite (41)
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The Hotel (51)

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