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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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Ranked #8 of 66 Hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Dan P Houston, Texas
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1,314 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent hotel! I'd highly recommend this hotel for anyone residing in Cairns. the view of the marina and beach was great. The location is walking distance from excellent restaurants, shopping and excursion take-offs.

Review collected in partnership with shangri-la.com

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Melbourne, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Wonderful room after receiving an upgrade to Horizon Suite. The room was beautifully appointed, great views over the harbour. Sometimes a little noise from the restaurants and bars below but overall a great stay. Only a couple of little gripes. The sun lounges around the pool cannot be moved to find shade. Some had umbrellas but because the lounges couldn't... More

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Geelong, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

You won't be disappointed at the Shangri-La hotel. Hotel has all you need for a great family holiday. Location is the best in Cairns, right on the Marina, minute walk to lagoon and city. The main highlight being the Great Barrier Reef, a great recommendation from hotel tour desk to use Sunlover cruises. Thank you so much for our memorable... More

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Dubai, Dubai, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I am a big fan of Shangri La, so this was always my first choice in Cairns. It is a large property, set right on the Marina, with some fantastic views. As other reviewers have said, it is in a good location for walking pretty much anywhere in Cairns, and it will take you 10 minutes at the most to... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear QueenMargarita, Great to see you that you enjoyed the Horizon Club and the facilties on offer. It certainly does have the best view in Cairns. We are continually changing things around with the food in the Club lounge to try to please all palates - but it is not so easy. Thanks for the great review and feedback. Best... More

Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Shang ri la were very professional and thoughtful. One of our party was not feeling well, so they organised an early check in. Upon leaving they thoughtfully put some fresh bottled water into our car, in the valet parking. We have not seen that before. The breakfast they provide at their restaurant was outstanding! Our room had a beautiful... More

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Mystique8, Thank you for such a positive review of the Shangri-La - and I am extremely happy to see that we exceeded your expectations. We look forward to seeing you again in the future. Best Regards Nic ODonnell - General Manager More

Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is in a superb location, only a short walk from the terminal for the boats out to the Great Barrier Reef and the main parts of Cairns itself - the promenade, the esplanade and the lagoon. Our overnight flight meant that we arrived at the hotel before 6am but were given our room immediately, which was fantastic. The... More

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Maroochydore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our 4th time at this hotel and found everything from the room to the employees to be as we expected - excellent - from the time Vaughan met us at our rental car and we cleared reception easily and quickly to the beautiful room overlooking the marina and breakfast we were more than satisfied. Every employee we encountered... More

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear BRLK, Thank you for your continued support of the Shangri-La in Cairns. I think we have a wonderful group of employees, who put the guest comfort as a top priority. I will be sure to put your review on our staff noticeboard for all to see. Thanks again. Best Regards Nic ODonnell - General Manager More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

great resort to stay. The chefs cooked the fish we caught that day and they tasted perfect in every different way that they cooked all our fish.We had a view that was overlooking the marina and it was spectacular

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Tony C, It is great to see we were able to assist with cooking your fish - part of our 'Cook Your Catch' promotion. Thank you for the feedback and the review. Best Regards Nic ODonnell - General Manager More

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Some of the rooms are located so far away from Reception you need hiking boots and a cut lunch. A bit of a rabbit warren. Plenty of eating options adjacent to the hotel and an easy, short stroll into Cairns. Good sized pool but a reservation strategy needed to secure a lay out bed in a "good position".

Review collected in partnership with shangri-la.com

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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel is in a great position, no car needed as everything is central. No car parking facilities, park on the street that has metered parking or in the hotel at the cost of 15 a day. I requested ocean views and was situated over the park with a glimpse of water. The rooms are adequate but out dated. No... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Tammywh, Thank you for your review, and my apologies that we did not meet your expectations. If you have time I would like to hear of the service issues you encountered, so I can deal with any issues. My email is nic.odonnell@shangri-la.com. Regards Nic ODonnell - General Manager More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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