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Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Pierpoint Rd, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
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1,458 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth, United Kingdom
Top Contributor
75 reviews 75 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived with great anticipation having stayed in the Shanri La in Sydney. First impressions were ok, big atrium, friendly staff and then we got to our room. It was OK but really not outstanding and not up to the standard we were expecting. Large bathroom, corner bath and separate shower, but all quite ordinary. The city view was essentially... More 

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Auckland Region, New Zealand
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Quite frankly the Shangri-La Cairns was a bitter disappointment. It has location on it's side, but it's in dire need of a refurbishment, having a furnace style control for the air conditioning is well outdated (and noisy). Room service wasn't cleared for 24hours, despite the room being 'remade' which was haphazard at best. Toiletries weren't replenished or replaced in my... More 

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Senior Contributor
21 reviews 21 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Like many Cairns hotels, this place was built in the 1980's, and despite several facelifts & changes of management, it is now well past its prime. The atrium, formerly with rainforest theme, is now tiled. Despite the best efforts of the cleaners, there is the unshakable aroma of mildew about the place. The bedrooms are comfortable and the dining areas... More 

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Laguna Niguel, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was a single traveller,and I have travelled all over the world and stayed in many top quality hotels. This is not a flashy contemporary place, but from the moment I arrlved, I felt like everyone was my friend. Ni seriously cannot think of one negative thing. I loved this place!!!!

Review collected in partnership with shangri-la.com

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Sydney, Australia
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the Shangri-la Cairns recently for a few days. Was a great choice and in a perfect location. There is a wide choice of hotels around but non could be more central and closer to the Marina and the esplanade. The two key things would be the 2mins walk to the pool at the Esplanade which is just... More 

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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Being in Far North Queensland, I didn't really expect the usual luxury Shangri-la Hotel, and it wasn't. The service, food, ambience, wasn't really there. The Horizon club lounge, reminded me of being in a Scandinavian lunch room. The buffet breakfast left a lot to be desired. Very ordinary. However the view from the Marina rooms, overlooking Trinity Bay are magical.... More 

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Seattle, Washington
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in a one bedroom suite for 8 nights in early January. The room was large and clean. While there were two separate "rooms", one living room, one bedroom, there wasn't a door or any sort of divider between the two, a bit disappointing when I book a one bedroom suite expecting a nice quiet place for my children... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Checked into this hotel for a nights I was in Cairns for one day for business. Receptionist upsold the Premier Deluxe Marina View King Room. When giving me the key apologised and mentioned that it actually has 2 queen beds. Didn't offer an upgrade to a different room but rather that or downgrade to city view King room. I begrudingly... More 

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5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Loved the spa room and the amazing view from everywhere in the room. Have a shower and watch boats going out to the reef! Night time nibblies and tasty breakfast, and the bed turn down service was a surprise. The staff were friendly and helpful. Cocktails by the pool.. very relaxing.

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Houston, Texas
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Checked into Shangri-La. All was pleasant until we got to room. The room reeked of Mildew. I could feel my chest and throat tightening. We called the desk and we were given a nicer room. The other room was better, but still had a faint odor of mildew. The view was nice ... but we weren't in the hotel much... More 

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#3 Spa Hotel in Cairns
#3 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#5 Family Hotel in Cairns
#5 Business Hotel in Cairns

876 photos of this hotel

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Room/suite (162)
Bathroom (47)
Pool/beach area (32)
View from room (78)
Hotel & grounds (105)
Dining (27)
Business center/function rooms (1)
Other (144)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (267)
Amenities (13)
Double Queen Studio Suite (41)
Horizon Club Suite (58)
Pool (31)
Restaurants and Bars (30)
Studio Suite (43)
The Hotel (51)

Management photos: Courtesy of the property manager

All management photos (13)
Pool/beach area (2)
Room/suite (6)
Dining (1)
Hotel & grounds (2)
Other (2)
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