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Shangri-La Hotel, The Marina, Cairns

#11 of 66 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
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Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
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1,596 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Darwin, Australia
Level Contributor
5 reviews
2 of 5 stars Reviewed yesterday NEW

I booked over the phone asked for early check in as I was attending a wedding at the venue at 2pm. All straight forward. I emailed to ask what the earliest time I could check in and got a confirmation email confirming I was arriving at 12 noon. Happy with that. When I checked in at 1:20 they said my... More 

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New York City, New York, USA
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel was just steps away from where all the boats go out to The Great Barrier Reef. Since most trips start out early, it was great you could literally roll out of bed to the boat tours. Staff was friendly. Room was clean and bed was comfortable. Bathroom needed a new caulk job by the shower area. Would definitely... More 

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Mackay, Australia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my second time staying at the Shangri-La. It is my choice of accommodation when staying in Cairns. The room was large and bed was amazing. I had a view of the pool area. The free wifi was great as I was here for work. The bathroom is huge which I love. Will be back again.

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Winston Salem, North Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

WOW, the room was fantastic. Beautiful view right out of your bathroom of the marina and mountains beyond. Bathroom sounds strange but it has a screen that moves up and down, view through your room, straight to the covered balcony. The door windows open up all the way for unobstructed view. The concierge level include the club. Very nice breakfast... More 

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Cedar Falls, Iowa
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel has very good views. Restaurant is being renovated . Only hotel guests were allowed to dine . Dinner was great. Hotel location is great so that you can walk around in evening. Staff very attentive to need and made me permanent guest of this chain whenever rooms are available.

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Adelaide, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Shangrila, Cairns for our double 50th birthdays on 9th November, 2014. The Hotel upgraded our Horizon deluxe room to a suite, for no extra charge - just because it was a double birthday! The Suite was brilliant. Loved the hotel, and we were sad that we only had one night there. Thankyou Shangrila-La for a fabulous... More 

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Johannesburg, South Africa
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed in a few Shangri-La in the major cities but this one has a family feel. It is in a great location, with stunning views over the Marina. It is centrally located and an easy walk to most locations. Only suggestion is that they offer more for breakfast. very good wifi. the hotel is very near many good... More 

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Mackay, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a great hotel to end our trip. The rooms were spacious with a very comfortable bed and beautifully appointed bathroom. The view from our balcony was magic. Food was absolutely beautiful, steak was nice but very undercooked. This hotel is very well situated, close to everything and has a lovely shopping centre within the complex. Would had liked to... More 

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Level Contributor
112 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

The Shangri-la is located in the perfect place. Close to the marina and the city center. Everything is in walking distance. The hotel itself is very good. I wouldn't say a 5 star maybe 4 or 4.5 if lucky. The hotel's staff are friendly and helpful. Rooms are clean and bed are soft and comfort. The breakfast is great ,... More 

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Brisbane, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for business, I would say it is the best hotel in Cairns. It has a great location on the marina. Rooms are a little tired and the hotel has a bit of an odd layout... going from modern then walking to the rooms is kind of a bit more tropical resort like. Otherwise though it was comfortable... More 

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