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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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81%
Ranked #8 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Dorothy W Forbes, Australia
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1,248 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
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English first
Forbes, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We loved our stay in this Hotel. Staff were excellent. Our room was spacious and overlooking Marina. View from room was great We enjoyed our breakfasts lovely to eat near water watching waterfront activity. Hotel does need some TLC in some areas We were a little disappointed on one day when returning to our rooms after 4-30 pm that our... More

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Traralgon, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent staff, spacious rooms and service from staff in the hotel was always friendly and polite. Highly recommended and close to everything in central Cairns. Five star hotel with 5 star treatment.

Review collected in partnership with shangri-la.com

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Darwin, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel was nice although in need of a little TLC. What struck me most was the lack of Shangri La WOW I have come to expect of this brand. The potential is there but needs an update. The club lounge was very poor and reflected the general lack of that was radiating from all areas of my stay and... More

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Rome, Italy
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As we walked in the hotel and they realize that in the reservation we asked for a king bed, we are golden circle member, they move us to the horizon club, beautiful room with a big balcony and great view of the marina. Thank to the manager, Katherine, she made every effort to organize the trip to green island for... More

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Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a satisfactory stay at this hotel. Our room assignment was just perfect with the marina view. Staff were friendly and attentive to our needs, courteous as well. Breakfast and afternoon tea at the Horizon club lounge were both very good. Location is close to everything, especially if you book for Reef tour as the terminal is a 2-3... More

Review collected in partnership with shangri-la.com

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Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

Returning after an absence of a few years, the welcome was still warm and the food still great (treat yourself to a full room-service breakfast!). The property hasn't had any upgrade or refurb and it is looking tired and in need of some care - worn carpets, chipped furniture, etc. BUT knowing this I came back and I'll go back... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Weary_Warrior, Many thanks for your review and comments. We have already completed a soft renovation of the Horizon Club rooms, and will be doing likewise with the remainder of the rooms gradually over the coming months. By your next visit it should be all done. Regards Nic ODonnell - General Manager More

Adelaide, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time at hotel in 12mths, stayed in a suite in the tower, great views and clean. It was unseasonably cold that week and only problem was the heating did not work in our room which could not be fixed whilst we were there (don't usually need heating in Cairns). The staff were all friendly and helpful, room service delicious.... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Holidayer40, Thank you for your review, and great comments relating to the staff and rooms service. You are correct - we have had some cooler weather recently (which is not too bad for the locals in Cairns). Great to see you also enjoyed the Club Lounge services. Best Regards Nic ODonnell - General Manager More

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was nice enough and spacious but there were little things that kept coming up like loud slamming doors, annoying outlet placement, weird bathroom electronic curtains, sectional sofas that slid apart...that just felt like the place hadn't fully been thought through. We went in expecting Cairns to be more of a "seaside escape" after our wild nights in Sydney... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Adam H, Thank you for your comments, and my apologies for the issues you encountered. The rooms were certainly not designed to have doors slamming, or sofas that slide apart - but these will certainly be rectified immediately. The electronic curtain in the bathroom is intended to provide privacy, but at the same time have the ability to be... More

Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a breakfast buffet at North food and wine. It has a open kitchen, and you can order cooked eggs and pancakes from it. I saw the chef used a very dirty pan to cook the pancake. I am sure a 5-star hotel can afford a new pan. Seriously, I had a stomache after I had the pancakes. Not... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Momo S, Hello from Cairns and thank you for your comments. My apologies for not meeting your expectations in North Food and Wine for your breakfast recently. If you could email me with some more specific information regarding your breakfast experience, it would be greatly appreciated. nic.odonnell@shangri-la.com Best Regards Nic ODonnell - General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Fabulous location - great restaurants on the esplanade- walking distance to shopping centre Easy and quick check -in, room with ocean view stunning - staff friendly, helpful and capable, all made one's stay enjoyable and stress free

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Cairns #3 Luxury Hotel in Cairns #4 Business Hotel in Cairns #7 Romantic Hotel in Cairns #11 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Number of rooms
255

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