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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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81%
Ranked #8 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Weary_Warrior Brisbane, Australia
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1,256 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
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English first
Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Returning after an absence of a few years, the welcome was still warm and the food still great (treat yourself to a full room-service breakfast!). The property hasn't had any upgrade or refurb and it is looking tired and in need of some care - worn carpets, chipped furniture, etc. BUT knowing this I came back and I'll go back... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Weary_Warrior, Many thanks for your review and comments. We have already completed a soft renovation of the Horizon Club rooms, and will be doing likewise with the remainder of the rooms gradually over the coming months. By your next visit it should be all done. Regards Nic ODonnell - General Manager More

Adelaide, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Second time at hotel in 12mths, stayed in a suite in the tower, great views and clean. It was unseasonably cold that week and only problem was the heating did not work in our room which could not be fixed whilst we were there (don't usually need heating in Cairns). The staff were all friendly and helpful, room service delicious.... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Holidayer40, Thank you for your review, and great comments relating to the staff and rooms service. You are correct - we have had some cooler weather recently (which is not too bad for the locals in Cairns). Great to see you also enjoyed the Club Lounge services. Best Regards Nic ODonnell - General Manager More

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The room was nice enough and spacious but there were little things that kept coming up like loud slamming doors, annoying outlet placement, weird bathroom electronic curtains, sectional sofas that slid apart...that just felt like the place hadn't fully been thought through. We went in expecting Cairns to be more of a "seaside escape" after our wild nights in Sydney... More

Was this review helpful? Yes 1
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Adam H, Thank you for your comments, and my apologies for the issues you encountered. The rooms were certainly not designed to have doors slamming, or sofas that slide apart - but these will certainly be rectified immediately. The electronic curtain in the bathroom is intended to provide privacy, but at the same time have the ability to be... More

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I had a breakfast buffet at North food and wine. It has a open kitchen, and you can order cooked eggs and pancakes from it. I saw the chef used a very dirty pan to cook the pancake. I am sure a 5-star hotel can afford a new pan. Seriously, I had a stomache after I had the pancakes. Not... More

Was this review helpful? Yes 2
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Momo S, Hello from Cairns and thank you for your comments. My apologies for not meeting your expectations in North Food and Wine for your breakfast recently. If you could email me with some more specific information regarding your breakfast experience, it would be greatly appreciated. nic.odonnell@shangri-la.com Best Regards Nic ODonnell - General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Fabulous location - great restaurants on the esplanade- walking distance to shopping centre Easy and quick check -in, room with ocean view stunning - staff friendly, helpful and capable, all made one's stay enjoyable and stress free

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Perth, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location to explore Cairns. Very friendly and helpful staff nothing was a problem and if we needed anything they were happy and quick to organise. . No complaints would stay again . Food excellent .

Review collected in partnership with shangri-la.com

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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Great service, I love that the hotel is close to the water and has many restaurants and shops underneath it, we were able to walk everywhere! When they found out we were on our honeynoon they gave us some added extras!

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Calgary, Canada
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Our executive marina view suite was very large with wall to wall windows opening onto an extensive balcony. The views of the marina and ocean were spectacular from both inside and outside the room. The two separate air conditioning zones allowed for optimal temperature control both day and night. The king bed was very comfortable and the large bathroom had... More

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Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The Marina Cairns is located in a great spot next to the marina and a brief stroll to restaurants, bars & shops. The breakfast is fantastic and the staff were very friendly. This is however a very 'tired' Shangri La. Our room overlooking the Marina was very spacious and the King bed very comfortable but the decor was not inspiring... More

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Canberra, Australia
Top Contributor
61 reviews 61 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights at the Shangri-la in a Superior room. Our room was quite large, overlooked the garden and in the main, comfortable. You can't beat the location as it is situated close to a lot of restaurants and bars. The entire hotel however is in need of a major renovation - public areas look quite tired and... More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Cairns #3 Luxury Hotel in Cairns #4 Business Hotel in Cairns #7 Romantic Hotel in Cairns #11 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Number of rooms
255

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