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Shangri-La Hotel, The Marina, Cairns

#10 of 66 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
Best prices for: 1 room 1 guest
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Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
Shangri-La Hotel, The Marina, Cairns
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1,504 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lytham St Anne's, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

this is a 3 star hotel, we had assumed that all Shangri-la hotels were 5 star so we were very disappointed when we checked in. The whole place needs a total re vamp its very dated and the paintwork all needs re doing. its in a good position for everything but there are other places nearby that are much nicer.... More 

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Berkeley, California
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Ugly old rooms, dirty and scratched up everywhere. But the location was great! Right in the harbor! But the rooms were uncomfortable and the lobby was unpleasant and the staff told us "yes" when they meant "no." But the boat trips from Cairns to the Great Barrier Reef are nice. But they lied to us that our room would be... More 

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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I stayed at the Shangri la for one night. Having stayed here before, I knew the location was great and was hoping that the rooms were a lot cleaner this time around... Fortunately, they were. I had an early morning flight out of cairns, and hence had to leave the Hotel at 4:30. I turned the shower on and was... More 

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Perth, Western Australia, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here over a long weekend for romantic getaway and couldn't have been more pleased. The staff were extremely helpful, the room spacious, clean and well appointed with a beautiful view over the ocean and marina. The bed was so comfortable, it was hard to get out of each morning. We chose the hotel because the pool looked so... More 

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Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice and central. Club floor excellent and worth the extra money. Everything is in walking distance. Restaurants close by, so many choices. Fantastic location as far as that goes. Right next to quayside, its perfect for any holiday and the kids loved it and so did the adults travelling with us. We will be back.

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Roma
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

International feel with friendly staff and a great location. Beautiful (Superior room) well appointed room very quiet and one of the best beds ever! You pay (an extra) $20 per day for underground parking or Valet parking is $5 per day more. Walking distance to some fine restaurants and the casino.

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've always wanted to stay at this hotel so decided to treat myself for my 1 night in Cairns on a business trip. Love the location and definitely wasn't disappointed. Friendly and helpful reception staff and a very nice room with king size bed. Large room with seating area plus bed. Nice large bathroom.

Was this review helpful? Yes 1
Rockhampton, Queensland, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Exceptional service, professional and helpful staff, lovely room and beautiful views over the Cairns Marina. Excellent value for one one of the best 5 star hotels in Cairns. Our deal included free valet parking and good discount on buffet breakfast.

Was this review helpful? Yes 1
United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The Shangri-La isn't the plushest hotel in the world, but what it does is offer you the best resort hotel holiday feeling. Located right next to the quayside, with a marina view room you can sit on your balcony and people and boat watch to your hearts content. The room itself was clean and spacious with good en-suite. There's a... More 

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Los Angeles, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not much better than a Holiday Inn. Hot water in shower was not reliable. Towels were no better than high school gym class. Room was dated and tired. Bedding was average. Lobby furniture was torn and tattered. Breakfast was like an Embassy Suites buffet.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
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