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Shangri-La Hotel, The Marina, Cairns

#10 of 67 Hotels in Cairns
Certificate of Excellence
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Pierpoint Rd, Cairns, Queensland 4870, Australia
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1 room 1 guest
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Shangri-La Hotel, The Marina, Cairns
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1,674 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milan, Italy
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We've been in Cairns only one night on our trip to Bedarra. The reception at the Shangri-la was extremely friendly, we've been upgraded to rooms with view on the marina. The rooms were very nice and clean, with everything you might wish. The hotel pool is huge and not crowded at all. Great breakfast, everything fresh and tasty. We can... More 

Review collected in partnership with shangri-la.com

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Innisfail
1 review
5 of 5 stars Reviewed yesterday NEW

This is one of those hotels that is perfect for Business of Leisure. Rooms are much larger than average and I was lucky enough to have a one bedroom suite on this occasion overlooking the ocean. From the Pool deck to the specially made omelettes at Breakfast, everything is first class. All the staff are always smiling and go beyond... More 

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Adelaide, Australia
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for business for 3 days expecting very high standards based on the brand. Unfortunately left with the impression that the hotel is not really meeting its brand expectation. The building is dated, the fittings are old, my shower while powerful, lacked the internal door handle so you could not pull it shut when showering. Breakfast very modest, expected good... More 

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Kangarilla
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely stop for a meal after leaving the rather grotty food/eating precinct in Cairns. Seafood was fresh and tasty and prices very reasonable. I nice quiet area of town. Was just a quick visit whilst doing a P&O Cruise.

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Melbourne, Australia
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

On the marina, some of the rooms (not mine) overlook the harbour. There are also many decent restaurants within walking distance, not to mention the pier with day trips out to the reef at the door step. The room was quite large and bathroom also had spa bath. However, in particular the bathroom was showing it's age - shower door... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We found the staff and tour desk most helpful for our stay. We would stay them again and would recommend them to our friends. Pool and surrounds were excellent. Lifts always ready. Room clean and staff very discreet.

Review collected in partnership with shangri-la.com

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Seattle, Washington
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for 6 nights and had reserved a horizon club suite room. These rooms are at the first floor of the hotel and ours was right over the bar/North restaurant. The noise as you can imagine just travelled up and that meant kids couldn't sleep well as they were forced to stay up due to the noise, so... More 

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Maroochydore, Australia
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We did enjoy our stay here, the room was looking out onto the garden and it was a beautiful setting in deed. The room decor was lovely, the bed sleep quality also lovely. We had a big triangle corner spa bath and a spacious bathroom. I always believe a hotel not matter how classy should provide the guests with a... More 

Was this review helpful? Yes 1
Canberra, Australia
Level Contributor
269 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed 1 week ago

We specifically booked a Horizon Club room - not only for the view but also for the amenities .. ie .. breakfast included in the price and also evening canapés and drinks for two hours. Not up to expectations. The evening drinks and eats were just not great. Packet Chinese money bags, samosas (could tell they were bought not hotel... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

On a recent holiday to Cairns my grandparents were staying at the Shangri-La when my grandmother had a fall while walking in the street. The hotel arranged an ambulance for her, and after she could go back to the hotel the manager took my grandmother to the dentist and picked her up again in his personal car. They also ensured... More 

Was this review helpful? Yes 1
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