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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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81%
Ranked #8 of 66 hotels in Cairns
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
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1,155 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

March 2014 2nd visit to the Shangri La thought we would give the place a second chance as the year before we stayed here. Staff always pleasant on front desk very helpful, staff in the breakfast area on the ground floor always great and obliging. The decor in this place is seriously in need of a renovation I agree with... More

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Perth, Australia
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had an unplanned stay here for one night after fleeing Port Douglas after the recent cyclone. The hotel exceeded our expectations and the large room was well appointed and whisper quiet. My son and I enjoyed using the large pool and poolside bar but thought the bar could do with a design makeover, even some flower on the table... More

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Auburn, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

What a great place. My wife and I celebrated our 40th anniversary in Cairns. We stayed at the Shangri-La and used it as our base to the Great Barrier Reef. Our son came with us as well which made the experience even more rewarding. The Shangri-La gave us a bottle of champagne to celebrate our anniversary. I would return to... More

Review collected in partnership with shangri-la.com

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Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I booked to stay at the Shangri-la Cairns for a business trip. I travel extensively for my work, and found that I was very well looked after during this stay at the hotel. The very pleasant woman who attended my check in on Thursday ensured I was well looked after and took time to accompany me to the room to... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I've been lucky enough to stay in a few Shangri-La hotels across the world; sadly this one in Cairns is nowhere near Shangri-La standard, and shouldn't be part of the brand. I can't understand how this hotel is rated 5 star, it's barely 4 star in my book. Terribly dated room, stained carpet, patched ceiling from leak, cheap bathroom (really... More

Was this review helpful? Yes 2
Mandi Gobindgarh
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in Cairns for two nights as a part of our honeymoon to Aus...the most beautiful and calm city compared to the other cities of Australia and it was worth going to Cairns. Warm but beautiful weather along the ocean side. The hotel is good just along the ocean...so a wonderful view. The room we stayed in had a... More

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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I recently stayed here for my honeymoon. I was informed we would receive the best rooms available as we were on our honeymoon and we also paid for the most expensive rooms available but these were very outdated, all old furniture, broken pieces of furniture, dirty showers, and the room smelled really mouldy upon entering (maybe the air con) but... More

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Warnbro, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were detained in Cairns with cyclone Ita. We wish we had chosen the Hilton nearby to stay in because we had some meals there with those of our travel group who chosen Hilton as their accommodation, and the food quality was considerably better. All today we weren't supposed to leave our hotel, (Shangri la) due to Ita, so we... More

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Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Srtayed at the Horizon Club suites, when you factor in free breakfast access to club facilitiies such as free canapes and cocktails from 5-7pm whey woyld you stay anywhere else. Spectular pool, pleasant, attentive service, exceptionally clean rooms and if you are trying to find room for improvment Im happy to note that refurmishments are occuring which will bring further... More

Review collected in partnership with shangri-la.com

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Brisbane, Queensland, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked into Shangra la twice recently and delighted with the service. Very friendly staff (front desk, security, cleaners) from the moment your greeted out of your taxi by concierge. Ba8 is excellent for business dinners with great service and delicious food. Would recommend spending that little extra on ocean view if staying longer than 1 night. Shower pressure excellent and... More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Hotel
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cairns
#5 Business Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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