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All 66 Cairns hotels

Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia
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Ranked #8 of 66 Hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
mudskippa Hobart, Australia
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1,331 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hobart, Australia
Top Contributor
68 reviews 68 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel only one night, in a standard room with a breakfast. We wanted an easy start to the holiday and this was the closest hotel to the Reef Fleet Terminal - a one minute walk and very easy even with luggage. This was the reason we chose the hotel, and its fitness for purpose was excellent,... More

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Senior Contributor
46 reviews 46 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is in one of the better, if not the best location in Cairns. It sits right along the marina and on the beautiful boardwalk. The boardwalk itself has fabulous restaurants and cafes spread all along it, with parks and seating for those wanting to take in the views. The rooms are typical hotel style, but that takes nothing... More

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Brisbane, Australia
Top Contributor
52 reviews 52 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

What a location - if you are lookign for a place to stay right in the action this is it very easy to get around from. Spent a few days here and few further up the esplande and Shangri-la way by far the most central. Room are in pretty good nick, but could use some work. Overall i would be... More

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Derby, United Kingdom
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel has an excellent location in Cairns overlooking the Marina and is in a quiet location but close to the main esplanade as well as plenty of shops, restaurants and bars a short walk away. We had a corner room which had fantastic views over the marina and sea front was large in size with a nice balcony and... More

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Sunny Cheshire
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Was disappointed with the standard of the fixtures and fittings needs an update Great position we had a marine view deluxe I think. Pool area cramped and seems to be in the shade at about 2,30pm onwards It was my birthday and they send sparkling wine and fruit nice gesture but apparently prompted by my husband !

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Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Normally I am staying in Intercontinental hotels around the world. Been at the Shangri La the second time and I have to say: I love it! Very friendly and professional service, very good facilities (rooms), great location. Highly recommend it.

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Perth, Australia
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice location which is close to the main strip of the Esplanade without it being noisy/crowded - brilliant service from all staff, especially those at the lobby bar and North restaurant. Concierge/valet staff were very helpful. Fitness centre is not part of the hotel itself but is a commercial gym just around the corner in a small shopping arcade.

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Lexington, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel marina view was excellent. Service was prompt, professional, friendly and made the visit comfortable. Rooms on the club floor were spacious and well appointed and the lounge was comfortable and well served. The pool was located in the hotel center on the third floor. Hotel access to the marina or the esplanade was very convenient. Concierge was very... More

Review collected in partnership with shangri-la.com

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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I checked into this hotel after a tough week. Our family holiday was cut short when my child was admitted to hospital. I stayed at the Shangri La Cairns for one night waiting for a flight home. From the moment I arrived every member of hotel staff were unfailingly friendly, helpful and considerate. They made sure we were comfortable in... More

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Bournemouth, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed one night (that was enough) and i have to say that compared to other 5* hotels across the world this really is not what you would expect. My list of first world issues include: 5 ft bed accompanied with cheap sheets Sauna broken Gym not actually in the hotel (within the complex) Tired room Rust on shower fittings! Pool... More

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Kelly H, Thank you for your comments and review, and I am sorry to hear that your expectations were not met. I would like to discuss this with my management team, but if you could supply me with further details of your stay, it would be appreciated. My email is nic.odonnell@shangri-la.com Best Regards Nic ODonnell - General Manager More

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
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Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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