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Shangri-La Hotel, The Marina, Cairns

5.0 of 5 Pierpoint Rd, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Shangri-La Hotel, The Marina, Cairns
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Shangri-La Hotel, The Marina, Cairns
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1,446 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aliso Viejo, California, USA
Top Contributor
91 reviews 91 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at the Shangri-La for four nights. Upon arrival was greeted by Adeulain, Bellman who took our luggage, car and then waited for us to check in. The check in process was seamless, and our bags were taken to our room as we went to the Horizon Club. Large room with adequate, spacious seating. Asked from some electrical adapters and... More 

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London
Top Contributor
52 reviews 52 reviews
50 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

Check in was smooth and my room was ready on arrival earlier than the published 2pm check in time. My room was spacious and quiet, with a very comfy king size bed that was not built up of 2 singles - a welcome surprise. There were two power failures, the first one was only momentary but the second one was... More 

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San Francisco, California
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hotel is right by the Marina and close to many restaurants. We had a horizon club maria view room. I highly recommend spending a bit more and get this room. We had a nice sitting area and balcony with eye level view of the Marina. It was breath-taking. Hotel and service are nice but I wouldn't call it 5 star.... More 

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Indialantic, Florida
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a beautiful Hotel located on the Marina in Cairns Australia. The staff was very friendly and went out of their way to help us with anything we needed. We were a party of 10, and dinner reservations were a little hard to come by, but the staff was extremely helpful. We had a wonderful breakfast every morning of... More 

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Adelaide, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

We did a stop over rest night in Cairns traveling back from Port Douglas and Palm Cove, booked in on the marina and was upgraded to a fantastic room over looking the Marina, great facilities , awesome room and wonderful staff , can't thank them enough for a very relaxing time

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Tas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Couldn't fault one thing. Went over and beyond on our expectations. Genuinely friendly staff. Booked the indulgence package on Wotif and enjoyed the Marina View Room with access to the Horizon Club. View was magnificent and room was tidied in the late morning and then again in the afternoon while we were in the Horizon Club enjoying complimentary drinks and... More 

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

I would recommend this hotel to anyone. The staff are amazing, whether it is recommending restaurants to booking tours to just having a general chat. The rooms are great, ours looked out over the marina, what a perfect way to start the day. Restaurant lovely, again with great views. Perfect start to our first time in Cairns.

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1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff are lovely and go out of their way to make your stay as relaxing as possible, the food and service were second to none. Great views and excellent well maintained rooms. Central position within walking distance of all the local eateries and the casino. Will be visiting again soon with my children this time.

Was this review helpful? Yes 1
Sydney, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

would recommend this place for anyone staying at Cairns. Everything was close by. We needed a medical centre for our son and it was five minutes away. The restaurants were great, the atmosphere was great, family friendly and so many activities to do with the family and amazing day trips to go on! Recommend everyone go to Green Island and... More 

Review collected in partnership with shangri-la.com

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Perth, Australia
Top Contributor
92 reviews 92 reviews
72 hotel reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed 1 week ago

Probably not quite 5 star, but certainly the best place to stay in Cairns. PROS: - Central location (in city, next to beach and marina). - Away from the night noise of backpackers right in the CBD. - Spacious rooms. - Modern facilities. CONS: - Can be a long walk to your room door from the lifts. - Not enough... More 

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NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear neb, Thank you for your posting on TA - overall I am very happy to see you were happy with your stay in November. My apologies if you had trouble sourcing a pool lounge - this is unusual to hear as the pool is generally very quiet during the day with guests on their day tours. I hope it... More 

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#5 Family Hotel in Cairns

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