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Shangri-La Hotel, The Marina, Cairns


Hotel class 5.0 of 5
Pierpoint Rd, Cairns 4870, Australia
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Reviews you can trust

84% Recommend
4.0 of 5 stars 183 reviews
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By trip type
All (183)
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4 of 5 stars
Guruswife   70 contributions
Sydney, Australia
Nov 20, 2009 | Trip type: Family New

This was our first stay at the Shang despite having stayed in Cairns a number of times. We were heading out to Lizard Island and due to flight connections chose an horizon Club Suite. On booking there had been a mix up with the price quote so we secured the Suite for the same price as a Club Room. On... more

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4 of 5 stars
WanderingProfessor   25 contributions
Bratislava
Nov 13, 2009 | Trip type: Couples

Shangri-La is a brand that usually means excellence. This hotel is not completely up to the level though is a very good place to stay in Cairns. We decided to upgrade to Horizon Club room, which was a wise choice considering the fantastic view we got... from the bathroom. There is a window between the bathroom and the rest of... more

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3 of 5 stars
terri_t_berri   3 contributions
Melbourne
Nov 1, 2009 | Trip type: Solo travel

My stay here for the a long weekend was rather disappointing as I was expecting much more from Shangri-la. My disappointment begin when I arrive at the hotel, when there was NO bellboys or staff around to help me with my luggage, however, when I reach conceirge, the check-in staff was very helpful and was very efficient to check me... more

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4 of 5 stars
Travelfromessex   1 contribution
London
Oct 28, 2009 | Trip type: Solo travel

I stayed here for 5 nights in October. I arrived at the hotel at 9 am and was taken to the hotel’s early arrivals lounge where showers, tea/coffee, newspapers and internet terminals were all available. This was an excellent innovation that I have not seen anywhere else. I was rung on my mobile in just over 30 minutes to let... more

Management response from
Rob Weeden, General Manager

Many thanks for the lovely words and endorsement of our property. I have mentioned previously that we are blessed with the best location amongst our peer group and appreciate the advantages this provides to our guest through simple logistics and savings in transportation. One small tip to our guests which the write highlights would be to use the promenade as...

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5 of 5 stars
aussiesinspain   13 contributions
Australia
Oct 21, 2009 | Trip type: Family

I stayed at this hotel for a conference a couple of years ago and could not wait to road test it with my family on a recent holiday. Due to another conference I arrived a day later than them to find that they had already settled in. In a room festooned with plump pillows and snowy white doonas, the balcony... more

Management response from
Rob Weeden, General Manager

For the record Melbourne won the 2009 Rugby League Grand Final over Parramatta. Thank you to the writer for the lovely words and delighted that we delivered a positive road test. Management mind! We love family holidays and welcome our younger and younger at heart guests with open arms. Thank you again for the review. Rob Weeden General Manager.

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3 of 5 stars
Limshang   11 contributions
Shanghai
Oct 20, 2009 | Trip type: Couples
1/1 found this review helpful

As a Golden Circle member and expat living in Asia, I frequently stay in Shangri-La hotels for business trips. For our private trip to Australia I made use of our company's corporate rates to stay in the Shangri-La, Marina, Cairns. Although the hotel and rooms are not bad, I must admit the overall experience was a bit disappointing. Our room... more

Management response from
Rob Weeden, General Manager

We totally agree our Shangri-La property is not what you would find in major capital cities like Hong Kong, Shanghai, Sydney or Singapore. Cairns is a regional city in Queensland’s Tropic North, our décor leans to the resort side lending from our tropical environment. We do work very hard at our customer service and despite the obvious labour differences we...

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4 of 5 stars
willnino   27 contributions
Melbourne, Australia
Oct 18, 2009 | Trip type: Couples
1/1 found this review helpful

With work courses and private stays for anniversaries and birthdays, we have had a busy year with hotel stays. Hyatts in Adelaide, Canberra and Melbourne along with private stays at the Langham, Crown and the Sofitel have given us great 5 star experiences. We chose the Shangri-la in Cairns for a 9 night stay for a number of reasons, one... more

Management response from
Rob Weeden, General Manager

Thank you to the author for the comments and the kind words acknowledging my own contribution to the Trip Advisor reviews. Fortunately most reviewers are gracious and constructive in their comments which makes this a fun contribution. We sure do get a lot of comments about the length of the corridors which of course allows us to provide more accommodation...

Relaxation!
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5 of 5 stars
sezza01   4 contributions
cairns
Oct 11, 2009 | Trip type: Couples

I stayed at the Shangrila on the pier for just one night with my partner. We arrived after a very long and terrible day from Fitzroy Island. Basically we really wanted our room right away with no fuss and a really strong drink! And that’s exactly what we got  the room was over looking the city, the bed was... more

Management response from
Rob Weeden, General Manager

Thank you for the fun review. Delighted the cocktails did the trick and an enjoyable stay was had. Our Duty Managers and Front Office Manager are good people and enjoy their work, perhaps there was a southerly blowing that afternoon. All the same please accept our gracious and sincere apology. Rob Weeden General Manager.

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5 of 5 stars
abere8   2 contributions
Wellington, NZ
Oct 10, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed there for two nights at the end of our week-long trip to Northern Queensland and it was the best choice we could have made. We were on the Club floor, and the room was perfectly clean and spacious, with beautiful modern decor. The bathroom was large, and had a window into the bedroom, with a roller-blind that could... more

Management response from
Rob Weeden, General Manager

Thank you to our Kiwi friends for the wonderful review. Delighted that these guests enjoyed our Horizon Club accommodation – it really is very special and the value added benefits of the private lounge and free breakfast and then evening cocktails makes it all the more special. Internet throughout the hotel is complimentary and to the very best of my...

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5 of 5 stars
Joy6328   7 contributions
Brisbane
Oct 8, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

As a Sales Rep who travels frequently throughout QLD, it is the highlight of my trips when I am able to get a room at the Shangri La Cairns. Other posters have commented on the price - it's true, it can be pricey - but if you can book in advance they do some great and affordable rates through the... more

Management response from
Rob Weeden, General Manager

Terrific review and great travel tips. Shangri-La offers a best rate guarantee so if you can find it on the web you will see the same rate on our booking site. Your Fitness is located within the Pier complex and really is a wonderful gym facility complete with the usual aerobic and weight machines but the highlight really is the...

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Shangri-La Hotel, The Marina, Cairns Address

Pierpoint Rd, Cairns 4870, Australia