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Cairns Plaza Hotel

3.5 of 5 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
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Cairns Plaza Hotel
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Cairns Plaza Hotel
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276 reviews from our community

Traveler rating
    80
    121
    52
    18
    5
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44
112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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    (27)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Newly renovated room 509 and entire building under new reno. Clean pressed, sheets, wooden floor, spotless and 2 large double beds per room, nice fluffy new towels, free wi fi, plasma tv, oldish balcony with dangerously low railing, nice calm decor, heaps of toiletries, staff in uniform which looked professional. Outside hotel entrance a MUST is eat at Bagus Cafe... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Jennifer S Thank you for posting your review. I'm glad you enjoyed your stay with us and shall ensure the team is made aware of your great comments. Thank you also for your understanding as we near the final stages of our redevelopment of our rooms. We look forward to the possibility of welcoming you back when next you... More 

Gold Coast, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a package short break holiday an discovered a gem. The hotel is notasmbig as others in the area but is set on the esplanade & so is very convenient & within walking distance of shope & restaurants. We had a double sized room, 2 large beds & a balcony & a separate shower/toilet. Everything... More 

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Christopher D Thank you so much for posting your review following your stay with us. Thank you also for highlighting our team members, all of whom I am so very proud of.....!!!! I'm thrilled to read that you would definitely stay with us again and look forward the possibility of welcoming you back...! With Kind Regards Paolo More 

Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from 4 nights at the Cairns Plaza, and had a really pleasant stay. We were on the 6th floor. The rooms were spacious and nicely renovated. There was free wifi in the rooms, and overall it was good, but had some slow patches. The hotel is still renovating the 4th floor, and it could be a... More 

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear AnitaDQatar Thank you for your review following your recent stay. It's great to know that we are hitting the mark by ticking all the boxes for you....thank you also for your understanding as we near the finalizing of our upgrades to our 4th floor rooms. We look forward to the possibility of welcoming you back when next you visit.... More 

Greater Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Oh excellent.... We are 2 Italian girls, when we arrived to Plaza hotel the manager was so friendly and funny, just a simple person and he surprised us because was speaking also in Italian... The our room was amazing with everything that you need, really tidy and cleaned.... The service was great.... Excellent quality for really a good price.... If... More 

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Patriziia G Thank you for posting your review. It is always such a pleasure to welcome all guests and an extra treat for me to be able to practice my Italian. I'm glad you enjoyed your time in Cairns and look forward to the possibility of welcoming you back....! With Kind Regards Paolo More 

Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This little hotel ticks all the boxes - location, price, customer service, rooms are spacious, clean & recently refurbished, excellent breakfast.The staff are lovely - personably, friendly and helpful. Wonderful to watch the the storms rolling around the mountains. Stay here - you will not be disappointed.

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Tricia581 Thank you for posting your review and am glad we ticked all the boxes for you during your stay with us; we look forward to the possibility of welcoming you back when next you visit. With Kind Regards Paolo More 

Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Great First impression - Great customer service to start... The rooms are pretty everything else is dated, Location is good and they held our bags on our arrival, however customer service went downhill fast we had a pre paid room with Expedia and Paid extra $50 person rate - per day (3 people travelling)they offered only 2 breakfasts and after... More 

Was this review helpful? Yes 1
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Thunderchaser Thank you for posting your review. We are always trying to exceed our customer expectations - unfortunately, on this occasion it appears we did not achieve this aim. Unfortunately, the paperwork received from the booking site did not indicate what you thought you had actually paid for and do apologize for this inconvenience. I trust you enjoyed the... More 

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

The Cairns Plaza is perfectly situated, being right on the Esplanade and a short walk to all the tourist restaurants and attractions in the area. We did a couple tours (Great Barrier Reef snorkeling and rainforest train with cable car) with hotel pickup, and had no problems getting everywhere we needed to go. The room is great, good space, clean,... More 

Was this review helpful? Yes 2
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Jessphillips814 Thank for posting your review following your recent stay with us. Not only did we get a 5-Star rating from you following your stay but you've provided a very thorough overview of what future visitors to our region can expect - thank you on both accounts....!!!!1 I'm glad you enjoyed your time in Tropical North Queensland and that... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location right in the centre of Cairns at the end of the esplanade so perfect if you want to be central but also where it isn't noisy. Rooms were very spacious and clean. Staff were very welcoming and helpful throughout my stay. The hotel provided information and advice on trips and what the best deals were - and also... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear ChrisJLondon Thank you for your review Thank you also for highlighting some of our strongest selling points: Location and Value For Money...! The fact that you're already planning to come back to stay with us is praise of the highest order - thank you....we look forward to welcoming you back. With Kind Regards Paolo More 

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel, good value & location .. Friendly staff & clean spacious rooms. Full breakfast is stuff of legends! Aircon didn't deal with heat or humidity which made nights unpleasant. 6th floor water pressure is very poor.. Both fixable .. I liked this hotel & will come again.

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Mark B Thank you for posting your review I'm thrilled to read that you enjoyed your breakfast - I'll ensure our Breakfast crew receive your compliments. Your airconditioning and water issues will be looked into to ensure future guests are happy. Again, thank you for your comments and will look forward to welcoming you back when next you visit.... More 

Jyvaskyla, Finland
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our expectations were actually not very high, but it was a nice suprise that room was very spacious and in very good condition! Only negative thing was that Wifi was very slow. This time we enjoyed the ocean view from the 5th floor this time while Hotel did note our request about high floor. Thanks for that! We did have... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Anpe83 Thank you for your review We're always trying to exceed guests' expectations - it appears we did that on this occasion....!!!! We always try to grant guests' requests but cannot guarantee them so, again, I'm glad we were able to meet your High Floor request.... I trust you enjoyed your time in Tropical North Queensland. With Kind Regards... More 

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Additional Information about Cairns Plaza Hotel

Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
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Hotel Style:
#3 Business Hotel in Cairns
#11 Family Hotel in Cairns
#14 Romantic Hotel in Cairns

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