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Cairns Plaza Hotel

3.5 of 5 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
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Cairns Plaza Hotel
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Cairns Plaza Hotel
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253 reviews from our community

Traveler rating
    70
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    48
    18
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oudenbosch, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We got here after a very long journey from Amsterdam. The staff was very helpfull and friendly. The rooms are recently renovated and look great. It was clean and tidy. The hotel is in walking distance of the lagoon and many restaurants. It's also very nice to go for a walk on the Esplanade. The only thing I can think... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Dominica86 Thank you for posting your review. I'm thrilled to know you enjoyed your stay with us. We currently offer complimentary WiFi in our Reception area and are looking to extend this throughout all our rooms into the future. With Kind Regards Paolo More 

Traralgon, Victoria, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Great place to stay close enough to city ..... Across from kids water fun playground and walking distance to lagoon. Recently upgraded and looking lovely. Enjoyed by child and myself. Love going back .. Have stayed several times and always great service, lovely food and great views from any of the rooms.

Review collected in partnership with this hotel

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear AlisonWolf Thank you for posting your review following your recent stay with us; we certainly look forward to continue welcoming you back...!!! With Kind Regards Paolo More 

Bribie Island, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We paid the $20 extra to upgrade from a studio room to an ocean view room and we are so glad we did. We had a separate lounge room with a kitchenette and 2 balconies one of which had plenty of room for comfortable seating. The room had recently been refurbished and was in excellent condition. The only downside we... More 

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Trevor-Bonnie B Thank you for posting your review. I will certainly look in to the shower situation as we move forward - I am thrilled that despite this, you would still stay with us again and we look forward to welcoming you back. With Kind Regards Paolo More 

Cairns, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

Great for business or pleasure, newly refurbished rooms. The queen with separate bedroom is very nice with a double balcony. Easy walking distance to city restaurants, so you can drink and NOT drive. Blah blah to satisfy this review requirement. I write succinctly, not verbose.

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Peter C Thank you for taking time to post your review following your recent stay with us. I'm glad you enjoyed our Ocean View Suites and our great location to some of the best restaurants in Cairns just on our doorstep - we look forward to welcoming you back soon. With Kind Regards Paolo More 

1 review
3 of 5 stars Reviewed 1 week ago

Good location, large room, reasonable price, great value. You can easily find restaurants within 10 minutes walk. BUT a middle-aged female staff was very unhelpful and indifferent. Although the other staff were great.

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Shuang Z Thank you for posting your review following your stay. We always endeavour to exceed our guests' expectations and it appears we did not achieve this on this occasion - for this I apologize. We are usually always rated very highly for our customer service - again, my humble apologies and trust the rest of your visit to... More 

Port Douglas, Queensland, Australia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved this hotel. What a lovely surprise. It was superbly refurbished, offered great service and the staff were excellent. It is located well in Cairns City on the water front with a brilliant children's water park very close by.

Review collected in partnership with this hotel

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Vicki K Thank you so much for your glowing review; we look forward to welcoming you back soon...! With Kind Regards Paolo More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

In between business trips we did a quick family diver (Great Barrier reef) and chose this hotel: the room was very large, staff was efficient and the location was convenient without being in the middle of the tourist flow. The on-premises laundromat was a plus, too, as we'd been on the road for a week and i was heading Singapore... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for posting your review. I'm so glad to read you enjoyed your stay with us and that you would "definitely choose" to stay with us again. I trust you enjoyed your time in our part of the world and that you had a safe trip home. With Kind Regards Paolo More 

Alberta
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a pleasant stay at Cairns plaza. We had renovated room with street/city views . Staff was helpful and provided beach towels and assisted us with every need. Hotel has WI-Fi in rooms witch is always plus when traveling.

Review collected in partnership with this hotel

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you so much for posting your review. I'm glad you enjoyed your stay and that we were able to look after you so well. Please note that we have complimentary WiFi available on the ground floor in the reception area and we're working on having rooms equipped with WiFi; it is currently not available on all floors. I hope... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

When booking from another country you never know what you are going to get. Cairns plaza hotel ended up being a perfect choice! The receptionist, Nayreene, is so help and friendly. Nyreene really went out of her way to help us out and give us advice! The rooms are so clean and we got our own bathroom. Also, walking distance... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear melissa m Thank you so much for your kind review. I'm glad you enjoyed your time with us and shall be sure to pass on your comments to our receptionist Nyreene....!!!! I'm glad you enjoyed your time in Cairns and trust the rest of your travels have been great....! With Kind Regards Paolo More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for 3 nights and were very pleasantly surprised. The rooms have been renovated since the pictures were taken and were big, clean and comfortable. Good location just set back from the hustle and bustle of everything but still walking distance to everywhere we needed. Staff we're very helpful. Front desk manned 24 x 7. Didn't use the pool... More 

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear ACN86 Thank you so much for posting your review following your stay with us. I'm glad you read you enjoyed your time in our part of the world - the fact that you would "definitely stay again" is great praise - thank you....!!!! We look forward to the possibility of welcoming you back... With Kind Regards Paolo More 

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Additional Information about Cairns Plaza Hotel

Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
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Hotel Style:
#6 Business Hotel in Cairns
#12 Family Hotel in Cairns
#16 Romantic Hotel in Cairns

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