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Cairns Plaza Hotel

#14 of 66 Hotels in Cairns
Certificate of Excellence
145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
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Cairns Plaza Hotel
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Cairns Plaza Hotel
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332 reviews from our community

Traveler rating
    100
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    58
    20
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good, comfortable & affordable stay. Close to the Esplanade & all eateries, so perfectly located yet relatively quiet. Could have improved our experience if they had complied to our request for a late checkout.

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St. Albans, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed twice in a week prior to Easter. Fairly quiet. Close to the Esplanade, restaurants and shops. Big rooms- separate bedroom & lounge with a microwave, fridge & basic crockery etc. Had an issue with our first room on the 4th floor, as it had just been refurbished & shower didn't drain away & some furniture was missing -it was... More 

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear KatSueN801 Thank you for posting your review following your stay with us - our Ocean View Suites, along with their stunning views, are able to extend a 'home away from home' feel thanks to the kitchenette in the lounge room. I'm glad we were able to assist you during your stay and thank you for your understanding as we... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago NEW

The room was comfortable and clean, service was friendly, and overall good value. Will stay here again. Continental breakfast could be more interesting (perhaps croissants, fresh fruit, bircher muesli?).

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Pete Thank you for posting your review. I'm thrilled to read that you would stay with us again - that is a great compliment. We are always looking at ways to improve our breakfast offering and shall take your comments in to consideration. I look forward to the possibility of welcoming you back when next you visit. With Kind... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

There was a bit of the drama with the booking agent, but the hotel manager, Allan I believe tried to manage to get us a room to stay in such a busy holiday time. All the other staff are very nice and helpful. The local restaurants and site seeing are within walking distance. Great experience.

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear VZ77 Thank you so much for your kind review following your recent stay with us. I'm glad we were able to assist you during you time in Tropical North Queensland and trust you had a safe onward journey. Regards Paolo More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Centrally located, a few seconds from the waterfront, and walk to many Cairns restaurants. Clean, comfortable, sensibly priced, and with friendly staff. WiFi included. Didn't try the hotel restaurant.

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Andy Thank you for posting your review following your stay with us. Thank you for highlighting all the great things about us; please note that our restaurant serves breakfast daily from 0630 Monday~Saturday and from 0700 on Sundays. We look forward to the possibility of welcoming you back when next you visit. With Kind Regards Paolo More 

Bondi, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff were very friendly and the breakfast was very delicious. The room was quit big then I thought to be. The location was very handy close to the beach and shops and lots of good restaurents. If I go to Cairns again, I will stay there. From Bondi Sydney

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear VIndal Thank you for posting your review following your recent stay with us and for providing us with a 5-star rating. The biggest compliment anyone can pay us is by advising us that you would come back and stay with us - we look forward to welcoming you back....!!!! With Kind Regards Paolo More 

Coolangatta Qld
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel staff welcoming and helpful. Accommodation - our 6th.level room faced Trinity Bay, was very comfortable. Bathroom shower over bath with half-glass fixed shower screen made for messy/wet floor. All appointments worked well. Hotel conveniently located for resturants and touring opportunities. Breakfast staff particularly helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Pierre Thank you for taking time to post you review following your recent stay with us. I'm glad you enjoyed your stay with us and that you found our location convenient. Thank you for highlighting your concerns with the shower screen. I trust you had a safe trip home and look forward to the possibility of welcoming you back... More 

Doncaster, Victoria, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The noise of the lift, the noise if the room doors closing could be forgiven except for a large amount of ling black womens hair all through the sheets and rolled up towels. Then you start looking at really how unclean this place is, the bathroom was disgusting with who knows what on the wall and shower floor. When you... More 

Was this review helpful? Yes 1
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Tim Thank you for posting your review following your recent stay with us. It appears that we did not meet your expectations on this occasion and for this we apologize. Our housekeeping is usually of a very high standard and your comments will certainly be looked in to for further improvements. With Kind Regards Paolo More 

Greater Newcastle, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Cairns Plaza is in a great location just a short wall -2 blocks- from the all the action - but quiet enough to enjoy a drink on the balcony late in the afternoon or after returning from dinner. All staff were very friendly and helpful - we will be returning.

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Newcastlegreens Thank you so much for posting your review and your 5-star rating. We are thrilled that you will be returning to stay with us as that is the highest praise we can receive; we look forward to welcoming you back. With Kind Regards Paolo More 

Melbourne australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have a room on the side of the hotel for a fabulous $100 a night. Not luxurious but meets our needs as we are out all day and only here to sleep in a comfortable room with two queen size beds ( friends travelling together). The bathroom is small but the main room is easy to move around. The... More 

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Dear Rhonda Thank you so much for your kind review. I am thrilled that you enjoyed your interaction with our friendly team; we are very lucky to have such a great team of people who have guests' as their main priority. We look forward to welcoming you back when next you visit. With Kind Regards Paolo More 

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