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All 66 Cairns hotels

Cairns Plaza Hotel

3.5 of 5 Hotel   |   145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
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Cairns Plaza Hotel
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Ranked #35 of 66 hotels in Cairns
A recent review
3 of 5 stars Reviewed January 15, 2014
Farnaz A Sydney, Australia
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112 people have reviewed this hotel

Traveler rating
    19
    48
    32
    9
    4
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17
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 15, 2014

We stayed here for 4 nights as it was part of a flight package my family had purchased. Very good location, right in the water but its room dates back to maybe 30 years ago? Because how old the sheets and beds and bathroom looked, it felt like a cheap motel. I hope they update its interiors, it really needs... More

Was this review helpful? Yes 1
Uluru-Kata Tjuta National Park, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

I stayed here for 4 nights. Located on the Esplanade, Perfect if you have kids as its right opposite Muddy's Playground. Had a spacious suite facing the ocean & was able to enjoy the new years eve fireworks from my balcony. Hotel is very well maintained, I couldn't fault it in any way. Customer service was impeccable. Staff were always... More

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for posting your review following your recent stay. I shall be certain to share your review with the team. We look forward to welcoming you back when next you visit our part of the world. With Kind Regards Paolo More

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 14, 2013 credit card Amex Card Member Review

Have stayed at the Cairns Plaza over a number of years. Central to the CBD in Cairns, friendly and helpful staff. Across the road from the Boardwalk and a nice walk along the esplanade. Close to the Cairns RSL and all restaurants on the Esplanade are only two blocks away. Rooms clean and spacious.

Was this review helpful? Yes 2
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for posting your review following your recent stay with us. Your repeat patronage and positive comments about the team, is the best accolade we could receive from any of our guests; we look forward to welcoming you back when next you visit Cairns. With Kind Regards Paolo More

Nanaimo B.C.
Top Contributor
134 reviews 134 reviews
51 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed December 3, 2013

The hotel looks unassuming and pretty much the same as all the others that front the ocean along the Cairns esplanade but it’s what’s behind the façade of the hotel that makes it special. The staff team at the Plaza is exceptional. They really go out of their way to make you feel at home. They are genuinely friendly and... More

Was this review helpful? Yes 2
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you so much for posting your review following your recent stay with us. I'm so glad to read that we have lived up to the promise of exceeding customer expectations and that you enjoyed your time with us enough to tell the world about it via Trip Advisor -truly appreciate your comments and trust you enjoyed the rest of... More

Dublin, Ireland
Contributor
13 reviews 13 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 29, 2013

I spent three nights here, nice hotel with lovely staff. Rooms were really good, we were on the 6th floor (free wifi, yay!!!) and had a large balcony to sit out on which was lovely. Breakfasts were excellent and great value. The hotel was very close to the sea, we were able to walk to the marina to get the... More

Was this review helpful? Yes 1
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for taking time to post your review following your recent stay with us. I shall be certain to pass on your comments to all the team and look forward to the possibility of welcoming you back in the not too distant future. With Kind Regards Paolo More

Manchester
Contributor
19 reviews 19 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 13, 2013

staff here very friendly and helpful. The hotel itself is a little tired and in need of upgrading.Having said that, it's clean and comfortable and you don't spend your holiday in the room! Within walking distance of all the touristy things so no huge problem. I'm guessing the nearer you are to these then the more expensive it becomes! If... More

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for your review following your recent stay. Whilst we certainly are not the newest hotel in Cairns, we do pride ourselves on Excellent Customer Serivce and genuine hospitality - I'm glad you experienced both with us. To know that you would come back and stay with us when next you visit is great p raise; we look forwrd... More

Robina
Contributor
14 reviews 14 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 10, 2013

Upon entering the foyer we were greeted with a warm welcome and were able to check in earlier than expected. The room was bright clean and spacious and the bed linen was nice and clean and crisp, with the bathroom towels being thick and fluffy. Only negative (if you can call it that) was the bathroom was showing its age... More

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for posting your review following your recent stay. The biggest compliment we can recieve is to know that you will return to stay with us when you next visit; we look forward to welcoming you back...! With Kind Regards Paolo More

Seattle, Washington
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 7, 2013

+ Location: It's located on the quieter end of the esplanade so of course a little far off from the heart of the city where all the restaurants and shops are located. If I am in Cairns in the future, I would probably pick a hotel closer to the restaurants/shops. + Staff: The staff is wonderful and very friendly. They... More

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for posting your review following your recent stay with us. I'm disappointed to hear that some sort of noise kept you awake during your stay and that we weren't given the opportunity of moving you to a quieter room for your stay - we will have maintenance look into why this would be happening. A short 10-minute, 3-block... More

Lautoka, Fiji
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 27, 2013

Excellent location, especially for families, as playgrounds are just across the small, one-way, street. On the waterfront, within 10 minutes walking to the city center and The Lagoon (a very large swimming pool) and just about everything else. It's location, location AND location. Enough parking, despite us staying when the place was booked flat out, for days. Upper deck is... More

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for making time to post your review following your recent stay with us. I'm so glad to read that your enjoyed your stay - Sarah will be pleased to have been singled out for her wonderful Customer Service Skills. Extra amenities including towels etc are always available at reception and do apoologize for any inconvenience caused. We do... More

South Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 22, 2013

The hotel is situated on a quieter part of the Cairns Esplanade, and in easy walking distance to nearby restaurants and the centre of Cairns. The rooms are comfortable, well equipped and with balcony views, currently they are being renovated from the the top down without disturbance to staying guests. All the staff are helpful, informative and do their job... More

Was this review helpful? Yes
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review

Thank you for posting your review following your recent stay. I'm thrilled to read that you enjoyed the views from our balconies; our Ocean View Suites offer direct views to the Esplanade and, as you've written, usually provide an excellent opportunity to view the many kinds of birds which are around us. Thank you for your recommendation to family and... More

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Additional Information about Cairns Plaza Hotel

Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 66 hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Official Description (provided by the hotel):
Mid-rise Motor Inn located about 3 blocks from center. ... more   less 
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