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All 66 Cairns hotels

Palm Royale Cairns

4.0 of 5 Hotel   |   7 - 11 Chester Court, Cairns, Queensland 1870, Australia
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Palm Royale Cairns
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57%
Ranked #42 of 66 hotels in Cairns
A recent review
3 of 5 stars reviewed 6 days ago
Lee S Melbourne, Australia
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293 people have reviewed this hotel

Traveler rating
    38
    128
    76
    33
    18
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55
101
27
19
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Palm Royale Cairns is situated at least 10min drive out of Cairns. It is obviously targeting a Japanese clientèle on package tours. There is only a basic breakfast, which is quite expensive for what you receive. The rooms are clean, and sufficient, although only stocked with the basic tea and coffee facilities. There is no operating restaurant, and being... More

Review collected in partnership with this hotel

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your recent feedback - we really appreciate you taking the time to write this review. My apologies for the noise from the other guests, with early morning departures it is sometimes very busy and noisy. The hotel caters for both domestic and foreign travellers, and both markets found our property offers good value for money.... More

Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

If your budget is slim then there is good value here. The hotel overall needs some tender loving care. Rooms are very dated, beds are terrible.... very old mattress's. You will need a car as it's not near the cbd. There is a small shopping centre close by which is handy. Pool area and gardens are very nice. Stayed 2... More

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your feedback - it is very much appreciated. Noted your comment that Palm Royale Cairns is good value for your money for accommodation out of the city with nice pools and garden. We hope in the future, as the economy improves, to be able to do further upgrade work. Best regards. More

sunshine coast
1 review
3 of 5 stars Reviewed 1 week ago

Nice resort hotel with 2 real big pools and lots of tall palm trees. Located in Manunda (not a high end area) near a small mall with Woolworths supermarket and right on a big road. Cheap rate but not walking distance to the esplanade where the action is. Need a car, they have a shuttle to the esplanade but they... More

Review collected in partnership with this hotel

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your review on your recent stay with Palm Royale Cairns. We always appreciate feedback. Like you, we believe we offer value for money in a location out of the city. Your concern with the "soft mattress" is being addressed. Best regards and safe travels. More

Senior Contributor
25 reviews 25 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A little bit out of town but if you have a hire car, the location is fine. Good sized rooms with balconies overlooking the pools (3). Bottle Shop, fast food outlets and Supermarket right next door. Great rates for Cairns. If you are on a budget, I recommend this Motel.

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Phil, Thank you for your feedback on your recent stay at Palm Royale Cairns. The location is a positive to some depending on their requirements. And you are right, Palm Royale Cairns offers good value for money in a location out of the city. Looking forward to welcome you back on your next stay. Your review is very much... More

1 review
2 of 5 stars Reviewed 1 week ago

Unfriendly,unhelpful frond end receptionist.Poor service.We came to the place around 11.00am for check in.Even though i already sent a message to hotel regarding earlier arrival,however she didn't allowed us check in.We waited until 2pm with a young kid. No earlier corresponding recording unavailability rooms etc.. Toilet is "super slippery" when it is wet.Not safe for kids and elderly. This place... More

Review collected in partnership with this hotel

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damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you for your feedback on your recent stay. My apologies for what appeared to be not our normal level of service. You should have been made aware that your request for an early check in will depend on the availability of the room as the hotel was at full occupancy on your check in day. Although our Housekeeping team... More

Perth
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We are still here and when we turned up on Wednesday morning at 4.30, we were greeted with a lovely smile and they new who we were.. The view from the room looking over the pool. Our king size bed is to die for.. Thank you for a lovely stay :)

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your recent feedback. I am happy to hear that you enjoyed your stay with us and I will be passing on your good words to the rest of the team. Hope to welcome you back on your next visit to Cairns. Your time spent to post this review is very much appreciated. Kind regards. More

Weipa, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well it was cheap but I still expected something better than this! The mattresses are completely worn out. I don't think I've ever slept on a mattress this bad before. Around midnight / 1am Asian tour groups arrived and made a lot of noise. After 45mins I called the Duty Manager and asked for this to be resolved but all... More

Was this review helpful? Yes 2
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your recent review. I am sorry to hear that you did not enjoy your recent stay at the hotel. I will be discussing your feedback with the maintenance and reception teams in order to improve our service. Best regards. More

MELBOURNE
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The beds in our room were appalling, not only were they over the hill and past their use by date, but they actually had holes in the mattress. Really disappointed in the lack of comfort at this hotel, cannot believe this hotel is rated as 4 star.

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your feedback. It is unfortunate that you did not enjoy your stay with us, please accept my apology. I will be discussing you review with the maintenance team in order to address your concern. Once again, thank you for you time in writing this review and I wish you safe travels. More

1 review
4 of 5 stars Reviewed July 14, 2014

good spacious rooms, great price. A little tired looking, but good service. Good breakfast in the restaurant, and beautiful pools. As a work trip to Cairns, this hotel was perfect for sleeping and eating. Good Value.

Review collected in partnership with this hotel

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Shea S, Thank you very much for your feedback. It was a pleasure to hear that you had a good stay at Palm Royale Cairns. I will be passing on your kind words to the rest of the team and looking forward to welcoming you back on your next business trip to Cairns. Your time spent in writing this... More

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Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Royale Cairns 4*
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

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Amenities

Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#3 Best Value Hotel in Cairns #26 Luxury Hotel in Cairns
Hotel Class
Number of rooms
150

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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