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Palm Royale Cairns

4.0 of 5 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
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Palm Royale Cairns
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326 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The rooms are fine and the pool is nice, but this hotel is quite far from the main part of Cairns, approx $25 in a taxi each way. Also, be careful if booking airport transfers. The page they hand you at check in says they depart every hour and have to be booked the day before. Turns out this is... More 

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Valencia, Spain
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would have rated this hotel as good but there is not such a choice here. Not average, but not very good neither. First impression wasn't too bad. The second impression was worse, but after having changed to another "hotel" that was more expensive, I have to admit that it wasn't that bad. The room was very spacious and clean,... More 

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family of four stayed at the resort for 2 nights in January. We were on our way to a holiday rental in the Daintree Rainforest, and this was a stop gap between arriving at the airport, and then making our way out to the jungle! Being from Melbourne, we needed to acclimatise to the intense humidity. We were really... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 20, 2015

Room: lovely big room looking over the pool! A/C very good! Location: 10min drive to the main town/beach of cairns Pool: very nice and clean Wifi: very strong in your room Decent hotel for a few nights! ----------------------------------

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New South Wales, Australia
1 review
1 of 5 stars Reviewed January 14, 2015

My husband, two friends and I stayed for10 days in this hotel. I reported to the hotel duty manager that my room doesn't have pool view and wifi connection as stated in description. The duty manager was rude and did not help to resolve the problem. I will not book at this hotel again and would rather pay more for... More 

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your feedback on your recent stay, and I regret that the issues raised were not resolved during your stay - this will be followed up. We always appreciate feedback, this will help us improve on our standards. Best regards. More 

Sydney
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 2, 2015

I stayed at the Palm Royale with my girlfriend for 10 nights over the Christmas and New year. In general I want to write that we had a good enjoyable time over there however : - Our first room balcony was located to the main road and the traffic especially at night was unbearable. We upgraded very next day to... More 

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you very much for review, the time spent in writing this feedback is very much appreciated. I'm glad that overall, you enjoyed your stay. We believe we offer good value for money. Safe travels and best regards. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 29, 2014 via mobile

Good:This hotel is a beautiful resort for the money you pay, we stayed 4 nights for $300 which i believe is great value for money in cairns. Most rooms overlook the tropical style pool, the staff were very pleasant and helpful. Multiple buses that pick you up from the hotel and take you into the city, $30 for unlimited bus... More 

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Adam, Thank you for your reviews, your time spent in writing this feedback is very much appreciated. I will pass on your good comments about our pleasant and helpful staff. And thank you also for acknowledging that we are value for money. We have noted your other concerns and this will be followed up. Best regards. More 

Northern Ireland, United Kingdom
1 review
3 of 5 stars Reviewed December 24, 2014

Hotel facilities and staff are great, however I was travelling alone I was given a room at back of complex and area was a bit dodgy, certainly wouldn't venture out on your own in evening. Staff were very friendly and helpful, room was large and clean, and there are no restaurant facilities in evening only serves breakfast. Large supermarket across... More 

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your feedback. Your comment about our friendly and helpful staff is very much appreciated and I will definitely pass it on to the team. Our property is good value for money in a location outside the city, the location is a positive to some depending on requirements. Thank you once again and safe travels. More 

Dublin, Ireland
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 19, 2014

Stayed here with my family for 5 days , while snorkelling on the great barrier reef and sightseeing around Daintree national park what a beautiful place, plenty to see and do. Hotel was off season but still plenty around , we had a large room overlooking the pool, beds were comfortable and spotless clean. Nice friendly staff. Hotel on outskirts... More 

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Catherine, Thank you very much for your feedback. We greatly appreciate you taking the time to let us know that you enjoyed your recent stay with Palm Royale Cairns. I will definitely pass on your good words to the team, especially your comment about their friendliness. Thank you once again and hopefully, we'll see you again on your next... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed December 14, 2014

Good reasonably priced hotel. Comfortable beds and very spacious. However, a little far from the Cairns nightlife, and the A/C is rather loud and may disrupt sleep. Overall, an enjoyable stay but definitely recommend having a car (as we did) if intending to stay here.

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Jamie, Thank you for feedback, it is good to know that you have enjoyed you recent stay at Palm Royale Cairns. Palm Royale Cairns offers good value for money in a location out of the city with beautiful gardens. I have addressed your concern about the room air conditioning. Safe travels and best regards. More 

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Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale
Hotel Style:
#6 Best Value Hotel in Cairns
#28 Luxury Hotel in Cairns

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