We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 66 Cairns hotels

Palm Royale Cairns

4.0 of 5 Hotel   |   7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Hotel amenities
Save Saved
You added Palm Royale Cairns to your Saves list
Palm Royale Cairns
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
58%
Ranked #41 of 66 hotels in Cairns
A recent review
4 of 5 stars reviewed 1 week ago
Tracylea68 Perth
  • Reviews (287)
  • Photos (116)
  • Similar Hotels
  • Amenities
  • Q&A (3)
  • Room tips (52)
  • Location
  • More
Write a Review

287 people have reviewed this hotel

Traveler rating
    37
    127
    73
    32
    18
See reviews for
55
97
27
19
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
1 review
2 of 5 stars Reviewed yesterday NEW

Unfriendly,unhelpful frond end receptionist.Poor service.We came to the place around 11.00am for check in.Even though i already sent a message to hotel regarding earlier arrival,however she didn't allowed us check in.We waited until 2pm with a young kid. No earlier corresponding recording unavailability rooms etc.. Toilet is "super slippery" when it is wet.Not safe for kids and elderly. This place... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Perth
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

We are still here and when we turned up on Wednesday morning at 4.30, we were greeted with a lovely smile and they new who we were.. The view from the room looking over the pool. Our king size bed is to die for.. Thank you for a lovely stay :)

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your recent feedback. I am happy to hear that you enjoyed your stay with us and I will be passing on your good words to the rest of the team. Hope to welcome you back on your next visit to Cairns. Your time spent to post this review is very much appreciated. Kind regards. More

Weipa, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Well it was cheap but I still expected something better than this! The mattresses are completely worn out. I don't think I've ever slept on a mattress this bad before. Around midnight / 1am Asian tour groups arrived and made a lot of noise. After 45mins I called the Duty Manager and asked for this to be resolved but all... More

Was this review helpful? Yes 2
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your recent review. I am sorry to hear that you did not enjoy your recent stay at the hotel. I will be discussing your feedback with the maintenance and reception teams in order to improve our service. Best regards. More

MELBOURNE
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The beds in our room were appalling, not only were they over the hill and past their use by date, but they actually had holes in the mattress. Really disappointed in the lack of comfort at this hotel, cannot believe this hotel is rated as 4 star.

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your feedback. It is unfortunate that you did not enjoy your stay with us, please accept my apology. I will be discussing you review with the maintenance team in order to address your concern. Once again, thank you for you time in writing this review and I wish you safe travels. More

1 review
4 of 5 stars Reviewed July 14, 2014

good spacious rooms, great price. A little tired looking, but good service. Good breakfast in the restaurant, and beautiful pools. As a work trip to Cairns, this hotel was perfect for sleeping and eating. Good Value.

Review collected in partnership with this hotel

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Shea S, Thank you very much for your feedback. It was a pleasure to hear that you had a good stay at Palm Royale Cairns. I will be passing on your kind words to the rest of the team and looking forward to welcoming you back on your next business trip to Cairns. Your time spent in writing this... More

Townsville, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 7, 2014

Clean and tidy rooms, very old fashioned (old box style TV still) with dated furniture. We unfortunately got a room which backed onto the main road and found the traffic very loud and difficult to sleep. Overall it was good for the price.

Was this review helpful? Yes
Adelaide
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2014 via mobile

Great experience. Staff were very accommodating, comfortable beds, clean bathroom. Very happy with the room and service. Even though it was too far to walk to the city of cairns the shuttle was excellent and very friendly driver.

Was this review helpful? Yes 1
Gold coast
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 22, 2014

We save all yeah to go on holiday. And this place is not worth it even if we did go in the low season we have. Have stayed in motels that have more amenities. With its run down out side and deceiving photos on the website, Breakfast was terrible and nothing like the photo but plan jane simple. Says they... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

We stayed for 2 nights. Our room was clean and tidy, buffet breakfast was great. We wanted to spend less on accommodation and more on activities around the place and we were expecting a lot less! Great place to stay. Highly recommended.

Was this review helpful? Yes 2
Melbourne, Australia
1 review
4 of 5 stars Reviewed June 12, 2014

I believe this hotel is slowly upgrading its rooms and there are a few scrapes around the premises (hence the complaints about some of the older rooms and decor I guess) but we had few complaints about our room. Pools were sizeable and great. Location is nowhere near the beach, to be clear, but good if you're doing day trips... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Palm Royale Cairns, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Palm Royale Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Royale Cairns 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Booking.com, Expedia, Priceline, Cheap Tickets, Tingo, Travelocity, Hotels.com, BookingOdigeoWL, TripOnline SA and Venere so you can book your Palm Royale Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

116 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (106)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (14)
Viewed
View from room (7)
Viewed
Bathroom (3)
Viewed
Pool/beach area (22)
Viewed
Other (42)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
Pool/beach area (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cairns with
any amenities

Amenities

Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#3 Best Value Hotel in Cairns #25 Luxury Hotel in Cairns #41 Top resorts Hotel in Cairns
Hotel Class
Number of rooms
150

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Palm Royale Cairns and other travelers.
3 questions
Questions? Get answers from Palm Royale Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer