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All 66 Cairns hotels

Palm Royale Cairns

4.0 of 5 Hotel   |   7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Hotel amenities
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Palm Royale Cairns
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Ranked #39 of 66 hotels in Cairns
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262 people have reviewed this hotel

Traveler rating
    36
    118
    68
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    17
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

Was down in Cairns for one weekend for two nights in Palm Royale. The hotel is quite old as evidenced by some of the rusts on the building deco, with decent sized and maintained swimming pools. The room is spacious and clean. If that's all you need for the nights, this would be an excellent stop. For the price I... More

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Sydney, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

I was only here for one night with my partner as we had come up from Sydney to see my nana in a nursing home nearby. I chose this hotel mostly based on its location and also for its very reasonable price. I didn't expect 5 stars and if I'd wanted something flashy or touristy I would've stayed near the... More

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Yellowknife, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for 2 nights. We were very happy with the pool area, our kids loved using it and it was quite clean. The rooms and building are another story. The night we arrived we found a giant cockroach running around. We were moved to another room which was in a bit better condition. The rooms are very dated and... More

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Townsville, Australia
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

rooms have good space, bathrooms roomy and clean. Louvre doors that screen sliding doors to balcony need changing to blockout curtains, hard to slide and let alot of life pools are excellent. Breakfast is ok, bit of a squash as there is not much space where the food is. there is not much wireless Internet service. straight across the road... More

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Faversham, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

bought out stay as a package deal from sydney including flights so it was fairly cheap, the room we booked was described as a garden room which turned out to mean that it had a car park on one side and over looked a 4 lane highway on the other when we complained we were offered an upgrade to a... More

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Exeter, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I like this hotel. The rooms were clean, comfortable and large. The staff were very helpful and found the shuttle services very useful as the hotel is located on the outskirts of the Cairns town centre. There were no facilities in the hotel for an evening meal nor a bar. Breakfasts were very mediocre and lacking that personally cook for... More

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Traveller Thank you for your recent feedback. I will be discussing you feedback with my team in order to serve our guests better in future. I appreciate the time you took to post your review and wish you safe travels. More

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Had a amazing time, very clean and helpful friendly staff. the shuttle bus to the center of cairns supplied by the hotel (at a small fee) was very convenient. The tropical style pool with palm trees is quite large and reminded us that we were on holidays! We would stay here again.

Review collected in partnership with this hotel

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Travellers Thank you for your feedback. I was especially happy to hear how much you enjoyed your stay and will be sharing your comments with my team. Warm regards More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2014

Having read some of the reviews. I was not sure if I had done the right thing, by booking and paying for a room upfront. When I arrived, the reception staff were friendly and I received a room upgrade. Although the resort looks a little tired in places and the room a little outdated. It was clean, the bed was... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Traveller Thank you for your recent review. I am happy to hear that you felt like you got value you for money and enjoyed your stay. I will be discussing your feedback with my team. Warm regards More

Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 21, 2014 via mobile

The staff were very helpful and informative. The hotel had a shuttle bus which was very reliable (for a small fee). The hotel had a small shopping centre just across the road. There was a great variety for breakfast. The hotel had several laundry rooms which was very handy. Rooms were spotless and were cleaned daily.

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Traveller Thank you for your recent review. I am happy to see you enjoyed your stay and felt you received value for money and good service. I will discuss your feedback with the team, in the meantime wish you safe travels. More

Thursday Island, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2014

I will never stay there again the room was dirty, hair in the bathroom The bed was terrible and the room was must and the carpet dirty The aircon rattled so loudly I couldn't sleep The front desk called me love? not very professional Advise DON"T Stay there

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Traveller Thank you for your recent review. Unfortunately is does not appear that you enjoyed your stay which I am sorry to hear and offer you my sincere apologies. 2014 will see us carry out some essential maintenance on the resort which in turn will be addressing your concerns. I will discuss your feedback with the team and wish... More

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Additional Information about Palm Royale Cairns

Also Known As:
Palm Royale Cairns Hotel
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale
Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cairns
#25 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Royale Cairns 4*
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