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Palm Royale Cairns

7 - 11 Chester Court, Cairns, Queensland 1870, Australia
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Palm Royale Cairns
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346 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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  • Dutch first
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    (346)
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Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a great stay at Palm Royale Cairns, really good value for money. The room was what we expected, clean and serviced daily. The staff were polite and very helpful - all requests taken care of efficiently. The transport arrangement, ie., regular shuttle bus to the CBD was really appreciated and very punctual. All in all, we had a... More 

Was this review helpful? Yes 3
Mission Beach, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Excellent Value, Great Location, enjoyed our 2 night stay., staff friendly and helpful, room was ready on arrival and all requests were attended to promtly. The pool was in excellent condition and the tropical gardens were magnificent. will most definately be staying there again when visiting Cairns.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 24, 2015 via mobile

My family stayed here for 2 nights recently while visiting Cairns. Found the place very average. Given the cheapish room rate we were not expecting 5 star luxury, but something clean and fairly comfortable at the very least. Place looks reasonable on the website but the reality was different. Our room was quite spacious but the decor old and tired.... More 

Was this review helpful? Yes 4

Travelers are raving about these Cairns hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2015 via mobile

Booked a tour the guide running late. apparently the nice dry paved entrance where the hotel courtesy bus picks up isn't where tours pickup. The tour guide couldn't find me and left. Reception staff couldn't care less where I was waiting stating that they pick up next to cafe on the muddy nature strip and didn't they get you. Only... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 3, 2015

We got an excellent deal on agoda for a poolside room. Upon arrival we received an upgrade which was lovely. The bed was 2 singles put together. Massive and still comfortable. The pool lagoon area was my favorite. Just beautiful! Resort was a tad old..could use a refurbishment. There was a big stain in the carpet as well as our... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 30, 2015

Just a thoroughly disappointing experience. Most run down hotel I've seen in awhile. Just generally poor. Bad beds. We booked this hotel specifically as it included wifi. Turns out they print out 2 hour codes for you. Don't waste your time - they tell you at reception the internet is not great. Thanks for the heads up guys!! We could... More 

Was this review helpful? Yes 3
Forest Lake, Queensland, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 28, 2015

The place was aging, staff were friendly. Close to shops , short drive from city centre. Room and pool area clean. Our only complaint were the beds. Very uncomfortable, very worn out. Sloped to one side, springs sticking out. The price was reasonable.

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Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

Just got back today from the Palm royal after two weeks stay in room 1346 .I cannot wait to return.great views great room .great staff. GREAT FOOD. Also like to mention Iberham Mohammed in the main food area .made sure everything was ok everyday.

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 of 5 stars Reviewed May 21, 2015

A colleague and I paid $315 (£170) for 7 days in May. I was out at 0700 everyday until 1630 do full board was not an issue for me. The room was a standard room with ensuite and the normal basics such as TV and phone. The hotel did do breakfast but at $15 ( discounted ) I thought it... More 

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Simon, Thank you for your review, it is much appreciated. I will pass on your good words about our friendly staff and thank you for acknowledging that Palm Royale Cairns is good value for money. All our rooms are equipped with tea and coffee making facility and are kept in the cupboard. Once again, thank you for your time... More 

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