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All 66 Cairns hotels

Palm Royale Cairns

4.0 of 5 Hotel   |   7 - 11 Chester Court, Cairns, Queensland 1870, Australia
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Palm Royale Cairns
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Ranked #42 of 66 Hotels in Cairns
A recent review
3 of 5 stars reviewed 5 days ago
Anni H Australian Capital Territory, Australia
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301 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
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Australian Capital Territory, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

My mum and I stayed this hotel for 7 nights. Not in a very convient location, but since we were having different day tours almost everyday and the hotel has its own city to hotel shulter bus (of course it will cost you extra), it was all right. Large room, nice veiw (we loved the hotel pools), close to a... More

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damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you very much for your feedback following your stay at Palm Royale Cairns. We appreciate you acknowledging that our rates are good value for money. This is one of the reasons why our guests chose to stay with us. Location is a matter of personal choice, some like the out of the city experience and some like to be... More

Bergen, Norway
Top Contributor
125 reviews 125 reviews
26 hotel reviews
428 helpful votes 428 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked Palm Royale from Melbourne through our agent at Flight Centre. We knew beforehand about the location, but that didn`t bother us at all, since we needed a place to stay at night. Our holiday in Cairns wasn`t the typical `sit by the pool and drink cocktail`. The hotel suited us pretty well, we picked our 4 wheel drive... More

Was this review helpful? Yes 6
damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you very much for your feedback following your recent stay at Palm Royale Cairns. Glad to hear that you enjoyed your stay with us, I will definitely pass on your good words to the rest of the team. It is comments like your own that motivate the staff not only to enjoy their work but to do it well.... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 3 nights and feel that overall it is value for money. Saying that...had I known what I do now, I would gave paid more to stay in a more modern/updated hotel closer to town & the esplanade. I don't think it is clear on the hotel information that the resort is approximately 6km from... More

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damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you for your review following your recent stay at the Palm Royale Cairns. I am happy to hear that you felt the hotel offers good value for money. It is this reason that our guests chose to stay at Palm Royale Cairns. I will definitely pass on your good words about Mark, the Duty Manager. All your other concerns... More

Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great, clean and affordable hotel, good value for money with pool front verandas. Worth spending a night or 2 here. If you do not have a car though it is a little way out of central Cairns, we where told 5-6km.. Great place to stay and worth every penny ....

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damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you for your comments following your recent stay at Palm Royale Cairns. We do receive a lot of feedback that the property is good value for money in a location out of the city. Thank you for acknowledging the cleanliness of your room and the surrounding - your very good rating will be passed on to the rest of... More

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We stayed in room 128 which smelt as if it had been used by the Malboro cigarette Company as a testing facility. The room reeked of stale smoke. Management responded quickly by sending housekeeping around, but a can of air freshener and a cursory wipe made for little improvement. In the end we decided against seeking a room change and... More

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damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you for your feedback. My apology that your room smelt of cigarette when you checked in, unfortunately, there are still some guests who ignore the "no smoking" rule. This issue will be addressed with the housekeeping team. Appreciate you acknowledging that our rates are reasonable and value for money in a location out of the city. Once again, thank... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

Nice pools but the rest is a bit out of date.old TV etc. May be a bit out of town but as a senior you can get a bus at the Mall next door into town for $1.50 each way.It gwould make a lot of difference having flat screen TVs in rooms.

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Thank you very much for your feedback following your recent stay. The property does offer good value for money in a location out of the city with 2 "nice pools" - the reason why most of our guests chose to stay at the property. Your concern about the television set is being addressed. Once again, thank you for taking the... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Palm Royale Cairns is situated at least 10min drive out of Cairns. It is obviously targeting a Japanese clientèle on package tours. There is only a basic breakfast, which is quite expensive for what you receive. The rooms are clean, and sufficient, although only stocked with the basic tea and coffee facilities. There is no operating restaurant, and being... More

Review collected in partnership with this hotel

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damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your recent feedback - we really appreciate you taking the time to write this review. My apologies for the noise from the other guests, with early morning departures it is sometimes very busy and noisy. The hotel caters for both domestic and foreign travellers, and both markets found our property offers good value for money.... More

Melbourne, Victoria, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

If your budget is slim then there is good value here. The hotel overall needs some tender loving care. Rooms are very dated, beds are terrible.... very old mattress's. You will need a car as it's not near the cbd. There is a small shopping centre close by which is handy. Pool area and gardens are very nice. Stayed 2... More

Was this review helpful? Yes 1
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your feedback - it is very much appreciated. Noted your comment that Palm Royale Cairns is good value for your money for accommodation out of the city with nice pools and garden. We hope in the future, as the economy improves, to be able to do further upgrade work. Best regards. More

sunshine coast
1 review
3 of 5 stars Reviewed 5 weeks ago

Nice resort hotel with 2 real big pools and lots of tall palm trees. Located in Manunda (not a high end area) near a small mall with Woolworths supermarket and right on a big road. Cheap rate but not walking distance to the esplanade where the action is. Need a car, they have a shuttle to the esplanade but they... More

Review collected in partnership with this hotel

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Guest, Thank you for your review on your recent stay with Palm Royale Cairns. We always appreciate feedback. Like you, we believe we offer value for money in a location out of the city. Your concern with the "soft mattress" is being addressed. Best regards and safe travels. More

Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

A little bit out of town but if you have a hire car, the location is fine. Good sized rooms with balconies overlooking the pools (3). Bottle Shop, fast food outlets and Supermarket right next door. Great rates for Cairns. If you are on a budget, I recommend this Motel.

Was this review helpful? Yes
damian l, General Manager at Palm Royale Cairns, responded to this review

Dear Phil, Thank you for your feedback on your recent stay at Palm Royale Cairns. The location is a positive to some depending on their requirements. And you are right, Palm Royale Cairns offers good value for money in a location out of the city. Looking forward to welcome you back on your next stay. Your review is very much... More

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Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale

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