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Mercure Cairns Harbourside

#18 of 67 Hotels in Cairns
Certificate of Excellence
209-217 The Esplanade, Cairns, Queensland 4870, Australia
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Mercure Cairns Harbourside
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Mercure Cairns Harbourside
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1,008 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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    (1008)
  • Mar-May only
    (215)
  • Jun-Aug only
    (321)
  • Sep-Nov only
    (249)
  • Dec-Feb only
    (223)
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Melbourne, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for one night. Check in was efficient and friendly room wasn't ready when we checked in so got the shuttle into town which runs every hour. Reception called us on the mobile to let us know our room was ready. Shuttles run every hour in and our of Cairns so if you are looking for a hotel right... More 

Was this review helpful? Yes
MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear Hols_rus2014 We very much appreciate your comments regarding your stay at the Mercure Cairns Harbourside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Australia
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here as a stop over when we had to spend one night prior to going to the airport. Check in and Check out was efficient. The rooms are fine - we had two double beds which accommodated our family of 4. It is no frills and no charm or character but well located.

Was this review helpful? Yes
MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear Global_nomad_p, Thank you for the review of our hotel. I'm sorry to hear that you did not enjoy the hotel as much as we would hope, should you ever wish to stay with us again please do not hesitate to contact me on fotl@mercure-harbourside.com.au and I will personally organize your stay. Thank you Kanina Victoria Assistant Manager More 

Adelaide, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here before we flew out after having 2 nights on Fitzroy island and 2 nights in Port Douglas. Used my flybuy points for a good deal and upgraded to a superior ocean view room for only $15. View was amazing and well and truly worth it. Bathroom is a bit dated and no kitchenette but fine for 1 night.... More 

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear Flossy82. Thank you for the review of our hotel. I'm glad to hear you enjoyed your room, we do have other room options that offer the kitchenette with the ocean views and I hope we can see you back again to experience this. Should you wish to stay with us again, please contact me on fotl@mercure-harbourside.com.au and I would... More 

Brisbane, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed with my partner for several days and have stayed here before. The hotel sits at the northern end of the Esplanade and is a lovely walk into the main part of town. The staff are all living the Mercure mission and are available to assist or problem solve. The rooms are clean and the menu has been designed... More 

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear David T, Thank you for the wonderful review, we hope to see you and your partner back again soon! Thank you Kanina Victoria Assistant Manager More 

Darwin, Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean room. Furniture dated and worn. Had dinner at the restaurant.Beetroot and Roo salad very nice but not real scallops on the pork belly and scallop main. Staff very helpful Fair walk to any main Cairns attraction but there is a shuttle bus that runs hourly

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I decided to stay here, to be out of town as it can get quite noisy in town at night. Have stayed in the 2 Pullman hotels before (both were very good) but wanted something out of the CBD this time. I had a lovely Superior King Ocean view room with the most amazing views. Room is basic, but clean.... More 

Was this review helpful? Yes
MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear Toerista, We very much appreciate your comments regarding your stay at the Mercure Cairns Harbourside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great three days. Staff were particularly helpful and friendly. My only bad experience related to Accor and the way they removed my free night. I would recommend staying at his hotel but not the Accor membership. This is supposed to be a loyalty program and does everything but encourage loyalty other loyalty programs do it without a fee.... More 

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Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated right by the beach and with a courtesy bus into town this hotel is very conveniently placed. The pool was very welcome and large enough to actually swim in. The bar was rather small with a very bare area alongside for eating bar snacks etc. but it was not very inviting. The food in the restaurant was good but... More 

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear Elisabeth E, Thank you for your wonderful feedback, It was lovely to hear of the many things you enjoyed about our property. I have spoken with our Executive Chef and Restaurant Manager about the feedback on our menu pricing and it is certainly something we would consider carefully when planning our new menus. We hope you will be back... More 

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