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Mercure Cairns Harbourside

#18 of 67 Hotels in Cairns
Certificate of Excellence
209-217 The Esplanade, Cairns, Queensland 4870, Australia
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Mercure Cairns Harbourside
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1,019 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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  • Dutch first
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    (215)
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Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This mercure like many other mercures i have stayed at had friendly staff and gorgeous modern interior in the main public areas. The actually room was very nice however the carpet was in terrible need of a steam clean and the bathroom required an exhaust fan. Our stay at the cairns mecure was very pleasurable and we enjoyed a swim... More 

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Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here on previous trips to Cairns. I was using the hotel's conference centre on this trip. Thank you to the conference team. Nicely attentive and no request was too much trouble. Helped to may the day a success. This tip my room had a water view, this was great. Easy walk to esplanade resturants. Great location. Check in staff... More 

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Hamilton, Bermuda
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Great location! Staff were friendly and helpful! We had a room with an ocean view and it was fantastic. Rooms were clean and a good size. 2 complaints though - the breakfasts were cold and the Wi-Fi was not very stable! Maureen in the bar made the best Blood Mary!! Other than that, everything was great!

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Toormina, Australia
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Upon arrival assistant manager was rude to customer before me. Then when she served me did not greet properly and did not advise me of hotel facilities such as free courtesy bus. Walked into hotel room 421 and immediately thought this place is totally outdated it needs a face lift. Carpet filthy and walls full of scuff marks in corridors.... More 

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Brisbane
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed overnight at this hotel during a business trip. The hotel itself is further down the beach from the main attraction of Cairns Esplanade. The walk to the main attraction is about 30 mins or so and does pass a rather nice kids playground. The hotel has a minibus shuttle service between the hotel and the main centre. The staff... More 

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Sheboygan, Wisconsin
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for one night mid-week. The location is on the esplanade and near the hospital precinct. Check-in took a little longer than I expect of this class of hotel, but the details were correct. There was no effort on the part of reception to provide direction to room or assist with bags. The guest room itself... More 

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MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review

Dear HBL543, Thank you for taking the time to write your Trip Advisor post regarding your recent stay at Mercure Cairns Harbourside, I am sorry that the hotel and services therein did not meet your expectations. I will share your feedback with my Front Office Manager regarding you not being guided to your room, as a new guest to the... More 

Kaiapoi
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at a few accor hotels now & this one needs to left it's game when it came to their rooms. Housekeeping, not the best, when we arrived there was still rubbish from previous guests in our room, everything wasn't replenished everyday. NO INTERNET, had to go to a wifi cafe in town for that. Reception staff, very nice... More 

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MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review

Dear CK1Kaiapoi, Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside, I am sorry that the hotel did not meet your expectations, please accept my sincere apologies. I am sorry that your room was not prepared to our normal high standards and your amenities replenished daily, I have shared... More 

Pimpama, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upgraded to top floor. Great views, clean and comfortable. Very good breakfast. Fast check in. Useful local information provided. Parking on site is limited but available on street immediately outside hotel.

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Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night waiting for a flight. Just about the only room left in Cairns. Reception staff were friendly as were the Restaurant staff. My room was large enough but in need of a renovation. Carpet old and I would say past cleaning. The bed was like the rest of the room. Bathroom Ok except for dripping taps. The TV... More 

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