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Mercure Cairns Harbourside

4.0 of 5 209-217 The Esplanade, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Mercure Cairns Harbourside
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Mercure Cairns Harbourside
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889 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Darwin
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed here overnight due to a flight bungle. I only wish the bungle lasted longer! Staff were incredibly friendly and so helpful. Dined at the Restaurant for dinner and couldn't fault a thing. Free shuttle to and from the city every hour. Room was lovely and clean. Lovely views.

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Germany
Contributor
20 reviews 20 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

The Hotel is of the closest to the Airport and as a result you have the planes flying over the building. Fortunately there is not so much airtraffic at night in Cairns. The rooms are large and clean and the beds were comfortable. The pool area is great and the hourly bus Service to town is highly appreciated. But there... More 

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MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Ed73, Thanks for the review but apologies for the experience you wrote about. I will be following up with all departments you have mentioned and raising your concerns. Certainly there should have been glasses in the fridge for use even though we only offer minibar on request. Also all staff should treat everyone with warmth and even when operationally... More 

El Quisco, Chile
Top Contributor
116 reviews 116 reviews
42 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing particularly bad to report about the Mercure, just nothing particularly wonderful, either. Had a premium room on the top floor, which was in need of a little updating - there was a noticeable patch job on the tiles in the bathroom. Some of the fixtures looked a little worn-out and dated. While everything was clean, I also got the... More 

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MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Omillett, Thanks for the review. I hope overall you enjoyed your stay but I will be raising your areas of concern with our maintenance team. I do hope you return in the future. Kind Regards, Thomas Kelly Assistant Manager More 

Perth, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff very friendly and helpful. Beds very comfortable. Nice touch to have towels supplied for the pool. Food was really nice in both bar and restaurant and also room service very good. Breakfast reasonably priced for Cairns and liked they had a juicer available. Shuttle which was available free on the hour was an excellent service provided although the walk... More 

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MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Grainne73, Thanks for the amazing review. I am glad to read you enjoyed your stay and utilized our shuttle service and received great service from our staff. We look forward to welcoming you in the future. Kind regards, Thomas Kelly Assistant Manager More 

Darwin, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Mattress sagged very badly. Previous guest's leftovers still in fridge, half bottles of milk and water. Otherwise ok. A small microwave would be nice in the rooms because the motel is not so close to cafes. It would be easier to prepare a meal in the room rather than travel to a restaurant after a long day's travel.

Review collected in partnership with Accorhotels.com

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MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear R G, My apologies for the items left behind by the previous guests. I will be raising this with our Housekeeping Team as this should never occur. My apologies again. I do hope you enjoyed your stay with us even though the mattress sagged. I hope you return in the future. Kind Regards, Thomas Kelly Assistant Manager More 

Coimbatore, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed @ Mercure Cairns Harbourside with my family during our tour to the Great Barrier reef. The hotel is located a little away from the main action in Cairns,on the Espalanade. But this was not a problem as they had an hourly free shuttle service till around 10pm. It was in a beautiful part of Cairns with beautiful views... More 

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear Anandraheja, Thank you for the review. I do hope you enjoyed your stay even though you experienced some issues. I do apologise for the perceived grumpiness of one of our staff members. If it was George it is completely out of character for him so I will be bringing this to his attention. In regards to the room type... More 

Top Contributor
81 reviews 81 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for work and it is fairly average. Rooms are large and comfortable but just feels clinical. The bathrooms are quite dated and the beds are in need of replacement. Room servicing was good. It's a shame there is no gym on site... a major oversight of you ask me. Breakfast is expensive for what you get. Hourly shuttle... More 

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Thanks for the review LozandJosh, All feedback is appreciated as it allows us to identify areas we may need to evaluate. I will be sure to bring this up with our Management team to bring to our owners attention. As you have stated we do not have a gym onsite, however we have an agreement with a fully functioning gym... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Positives first: it was clean and it had a nice pool and bar area. Staff was helpful and friendly. Breakfast was way over priced (but I think thats a norm for Cairns). The location was too far from everything. Rooms were tiny and very basic. NO free Wifi and if you paid, doesn't work so great. Much older crowd -... More 

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear MangersChaos, I am pleased to read you experienced great staff and enjoyed the hotel facilities but am dissapointed though to hear you wouldn't stay again. I apologise you believe you didn't recieve one of our amazing ocean views. Also with the internet it isn't free but if you do join to the the Accor Groups loyalty program Le Club,... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From arrival to departure the staff were always pleasant and helpful The courtesy mini bus into the city centre was also a bonus. The breakfasts were very nice and who could complain about the views? all in all a very comfortable 7 days .Thank you Mercure

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MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Thanks Gregg for the amazing review, It is great to read you enjoyed your week with us here at Mercure Cairns Harbourside. We hope you get to return soon. Kind Regards, Thomas Kelly Assistant Manager More 

Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Close distance from Cairns Airport and reasonable distance from city town plus hourly shuttle bus. Me and my friend enjoyed walking back too after big meal. The staff members are very helpful. Although we missed the beach view room side. The street is quiet on the other side and we can see the green mountain.

Was this review helpful? Yes
MercureHsideGM, Manager at Mercure Cairns Harbourside, responded to this review

Dear LouLou T, Thanks for the amazing review. It is great to hear you had an amazing stay and hopefully we can welcome you again in the near future. Hopefully with an Ocean View room this time. Thanks again. for the review. Kind regards, Thomas Kelly Assistant Manager More 

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Additional Information about Mercure Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Cheap Tickets, Agoda, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA, ACCOR and Tingo so you can book your Mercure Cairns Harbourside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#10 Luxury Hotel in Cairns
#11 Business Hotel in Cairns
#12 Romantic Hotel in Cairns
#15 Family Hotel in Cairns

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