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Mercure Cairns Harbourside

#18 of 66 Hotels in Cairns
Certificate of Excellence
209-217 The Esplanade, Cairns, Queensland 4870, Australia
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Mercure Cairns Harbourside
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Mercure Cairns Harbourside
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957 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greater Adelaide, Australia
1 review
3 of 5 stars Reviewed 4 days ago NEW

Service for room excellent, Service for Dinner and Bar very good. I like the size of the room with the separate bedroom but the bed could have been better due to sunken springs. Location was good and the courtesy car was good. Best was the restaurant and worst was the bed.

Review collected in partnership with Accorhotels.com

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Manager over charged us then wouldn't refund it wanted us to wait 7 days, finally manager gave us cash refund. Had to pay $20 for upgrade and was suppose to include breakfast but we didn't get. My sister stayed in the same place and payed less $130 something and that included breakfast. We ended up cancelling our 2 night stay... More 

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MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Packie01, I am saddened to hear you didn't experience a great stay and also left our hotel early. Depending on how bookings are made and when, sometimes people do pay different prices for the same room. If you would like to discuss your stay in more detail please contact me via email at am2@mercure-harbourside.com.au. Once again I do apologise... More 

Heywood, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The best hotel of our trip to Australia. Our room was on the 3rd floor and when we stepped out onto the balcony we were met with an amazing view of Trinity Bay and the Coral sea beyond. Awesome. The hotel itself was lovely and breakfast had everything you could ever think of. The free bus into Cairns was a... More 

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Lelb55, It is an honour to be the best hotel you experienced on your trip Down Under. Our service, standards and friendly staff are what we pride ourselves on and it is wonderful to be recognised. I do hope you return in the future to experience some more of what 'Heaven' has to offer :) Kind Regards, Thomas Kelly... More 

Bangalore
Contributor
19 reviews 19 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is was very good . The room we stayed had an excellent view of Harbour / Esplande and the pool. Very quiet. The only drawback is, that it is 20 min walk from city center. However, the hotel runs a shuttle every hour. The staff are friendly.

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear ShashiBK, Thanks for the great review. I agree the views from our Ocean Facing rooms are stunning. Hope to see you back this way again. Kind Regards, Thomas Kelly Assistant Manager More 

Sydney, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel staff were lovely and accomodating. The hotel itself is clean, a little less modern, however, nothing seemed to be run down. Beds were super comfy!! Our room faced the water and it was a beautiful view. Breakfast buffet was the same each morning and ok. I don't think the hotel restaurant seemed very appealing. The hotel itself is... More 

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Daniela307, Thanks for the great review. I'm delighted to read you enjoyed your stay and found the beds super comfy. We are also currently in talks for a restaurant renovation so this should become quite modern and more appealing for your future stay :) We hope you get back to Cairns sometime soon. Kind Regards, Thomas Kelly Assistant Manager More 

New Delhi, India
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

it is one of the finest hotels that I have lived in my tour of various countries. the hotel is situated with a great scenic view. the bar and swimming pool is opposite the sea beach. the staff was so impeccable in service that I have no words to express my thanks to them. I do not know the names... More 

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear visitkiran5, It is great to read you had an amazing stay with us!. We aim to please all our guests and pride ourselves on our service and friendly staff; and this review shows why :) We hope you get to return to this part of the world soon. Kind Regards, Thomas Kelly Assistant Manager More 

Contributor
20 reviews 20 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cairns, a magnificent coastal in Northern Queensland. The Mercure Cairns is about a five minute walk from the centre of town. I find this great as it lets you walk around to see what else is going on. Walking along the Esplanade is worth it as it gives you a bit of freedom to explore.

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Chris A, Thanks for the amazing review. I'm glad you enjoyed your stay and agree the walk into town is brilliant along the esplanade. I hope we see you again shortly. Kind regards, Thomas Kelly Assistant Manager More 

Senior Contributor
48 reviews 48 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is your typical business hotel. Nice rooms, clean and very nice bed. They offer a pillow menu which is good! It is a bit from the centre, but there is a free shuttle from the hotel. Nice swimming pool but nothing really standing out. Worry-free booking if you like to stay in Cairns!

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear JohnDoe77, Thanks for the review. I'm glad you enjoyed your stay but am saddened we didn't wow! you; on your next stay I hope we do. We look forward to your next stay. Kind Regards, Thomas Kelly Assistant Manager More 

Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 5 nights. The room had two double beds, perfect for a family of two adults and two children with a great ocean view. The staff were very friendly and prompt in service. It was away from the busy Night Market but close enough to walk down. This gave us an opportunity to enjoy the... More 

Was this review helpful? Yes 1
MercureHsideGM, Assistant Manager at Mercure Cairns Harbourside, responded to this review

Dear Macharlas, Thanks for the great review. I'm glad you enjoyed your stay, the leisurely walks from town and found our staff to be friendly and helpful; something we pride ourselves on. I hope you return in the future. Kind Regards, Thomas Kelly Assistant Manager More 

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