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All 66 Cairns hotels

Mercure Cairns Harbourside

4.0 of 5 Hotel   |   209-217 The Esplanade, Cairns, Queensland 4870, Australia
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Mercure Cairns Harbourside
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77%
Ranked #14 of 66 hotels in Cairns
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Jenny S London, United Kingdom
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Mercure for four nights and were very impressed with the staff who were amongst the most helpful and friendly we came across on our travels. Our room on the seventh floor was huge with lovely high ceiling and a large balcony with beautiful sea views. The hotel is a short walk away from the centre of... More

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Coffs Harbour, Australia
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We selected this hotel because of the ocean view from ther ocean view room, we were not disappointed. The 180degree expended view to as far as airport and marina in town center was amazing, we had a king room, it was very spacious. 20mins walk to town center which is a little bit far, but worth the effort if you... More

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Arundel, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Mercure as part of a wider trip, taking in Moreton Island, Sydney, Dubai and Singapore. The hotel itself mayn't be particularly great looking from the outside, but the reception areas and rooms and very good. Most importantly the staff were fantastic. Every staff member that we spoke to was extremely helpful and went out of their way... More

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MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review

Dear MoyAl, We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff were wonderful, made it a pleasant stay, but these rooms need renovating or just tear the whole place down and start over. This was part of a three city tour where we were at the Marriott in Sydney and the Hilton in Queenstown NZ and so coming here after those two hotels was a let down, but I guess... More

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Newcastle, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for three night early April in ocean view Privilege room on 7th floor. Room very roomy and very well presented with high ceilings, good kitchen area, large living area and good size balcony with tables and chairs. Room included free wi-fi, complementary water, newspapers tea and coffee and espreeo coffee machine View over the parklands and ocean were excellent,... More

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MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review

Dear Lemaltan, Thank you for your recent comments on Trip Advisro and allowing us the opportunity to respond to your feedback. I am glad to hear overall of your thoughts that you enjoyed the hotel however there are a few items that I need to follow up with our team. I apologies that we were not able to meet your... More

Saint Louis, Missouri
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 3 nights at the end of our trip. Our room was big, clean and updated. I loved having a balcony with seating! We were even surprised with a complimentary bottle of champagne because it was our honeymoon. We took the free shuttle to and from town a few times, but the walk along the... More

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MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review

Dear Megan A, We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed your honeymoon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Mercure harbourside hotel on a holiday to Australia and Asia in March. This was one of my favourite hotels! We had a balcony, a beautiful sea view and a double bed each; all for a great price! Hotel staff were very friendly and went out of there way to help us; lending us umbrellas, giving great... More

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MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review

Dear David912014, We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive great feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

London
Top Contributor
181 reviews 181 reviews
47 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booking process and check in was hassle free. Booked via the accor.com website. Location is very good. 10 min drive from airport. 5 min drive to the pier. Stayed over for two nights. Room very good size, albeit slightly outdated. But sufficiently good for a short stay. The room we stayed in had a small kitchenette. Handy for any last... More

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MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review

Dear Varun_mukthi, Thank you so much for sharing your experience at the Mercure Cairns Harbourside on Trip Advisor. It is always a pleasure to receive positive feedback. I will definitely share your comments with the rest of the team. We look forward to welcoming you back in the near future. Kind Regards, Annick Dubois Guest Relations Manager Mercure Cairns Harbourside. More

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Additional Information about Mercure Cairns Harbourside

Also Known As:
Mercure Cairns Harbourside Hotel
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Mercure Cairns
Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Cairns
#7 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cairns Harbourside 4*
Official Description (provided by the hotel):
Located on the secluded end of the Esplanade, Mercure Cairns Harbourside has 173 rooms and suites, a restaurant and wine bar/cafe, with a courtesy shuttle bus hourly to and from the city centre. ... more   less 
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