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Mercure Cairns Harbourside


Mercure Cairns Harbourside
Hotel class 3 of 5
209-217 The Esplanade, Cairns 4870, Australia
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Traveler Reviews

75% Recommend
4.0 of 5 stars 41 Reviews
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By trip type
All (41)
[ Date ] [ Rating ]
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5 of 5 stars
planetwonderer 3 contributions
las vegas
Jul 9, 2009 | Trip type: Family New

We arrived a little earlier than check-in time and was told the room was ready for us. A lovely start. The room was light and airy. The beds and pillows were the best we've come across - very comfy. We experienced no noise and had a very comfortable stay. We had a very easy pleasant walk into Cairns central about... more

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5 of 5 stars
2304fish 9 contributions
New Jersey
Jun 28, 2009

My son and I were travelling Australia and booked 3 nights at the Haurborside. I upgraded to Harbor view. It is well worth the money to have the view. I don't know what the other rooms were like but ours was like this. The view and balacony were faboulous, can't remember what floor but I think there was 2 floor... more

Management response from
MercureHsideGM, General Manager

Dear 2304FISH, I am so glad that you enjoyed your time in Cairns and also The Mercure Harbourside. I love the photo's that you took from your room, they turned out great and really highlight how great our location is. The views over the mountains are just as good on sunset and of an evening the city lights light up...

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4 of 5 stars
phoyo 9 contributions
California
Jun 15, 2009 | Trip type: Couples

This is a solid 3-star hotel in terms of facility and amenities, and we were treated very well on the one night we were there. When I booked through the website I mentioned it was our honeymoon, and though I'd booked the less expensive mountain view room they upgraded us to the water-view room. In addition they sent up a... more

Management response from
MercureHsideGM, General Manager

Dear Phoyo California, I am glad that you were well looked after by the team during your recent visit with us. I don't want to sound full of it but this is what I would expect from my team as normal practice. You quite rightly pointed out that some areas of the hotel require some updating but one thing that...

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2 of 5 stars
rebeccamp75 1 contribution
San Diego, CA
May 20, 2009 | Trip type: Couples

We flew into Cairns late iin the evening & didn't arrive at the hotel until after 11:00 p.m. and exhausted from traveling. The night attendant was not very cheerful or inviting. We went into our room & I was immediately disappointed but knew we wouldn't be in our room much. The carpet had stains all over it. The paint was... more

Management response from
MercureHsideGM, General Manager

Dear Rebeccamp, Firstly, please accept my apologies for any inconvenience that occurred during your recent stay at the Mercure Cairns Harbourside. We are currently repainting the rooms and corridors within the hotel and unfortunately the 1st room that you occupied had not been attended to yet. This is why you would have seen such a difference between rooms. We are...

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5 of 5 stars
HelsInTheSun 19 contributions
Manchester
Apr 28, 2009 | Trip type: Friends getaway

We arrived at the Mercure Harbourside in Cairns for a 3 night stay and was pleasantly suprised. The reception area is lovely and spacious and the staff that were on the desk were very helpful. We did not have to wait to be checked into our room either. The room was very clean with two queen beds easily fitted in.... more

Management response from
MercureHsideGM, General Manager

Dear HelsInTheSun, Thank you for choosing to stay at the Mercure Cairns Harbourside and also for taking the time to write a review. It is great to hear that you enjoyed your time in Cairns and also had some spare time to soak up the local atmosphere. There is plenty to do in Cairns and we often forget that there...

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5 of 5 stars
lilyovi13 15 contributions
Tampa
Feb 16, 2009 | Trip type: Couples

It may seem weird to write a review for a hotel you stayed at almost 2 and half years ago, however on the flip side, it demonstrates how much we loved this hotel, its city, and the people in which we still think about after all this time. It may have been luck or fate, but from the second we... more

Management response from
MercureHsideGM, General Manager

Dear Tampa, Better late than never, I say but after 2 and half years you probably need a return visit!! I wish I could take the credit for the wonderful stay you had with us but I have only been General Manager here for 12 months. I can tell you though, that this hotel has always had a great reputation...

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5 of 5 stars
Conorooney 7 contributions
Monaghan
Feb 13, 2009 | Trip type: Couples
1/1 found this review helpful

Hi, What I am about to give you is an honest review from an honest Irish person. We are not the type who booked e.g. a budget hotel and expect rose petals like some people. We want comfort, cleanliness, hospitality, convenience and expect no more or less than what we paid for. This hotel gave us more. If people want... more

Management response from
MercureHsideGM, General Manager

Dear Irish World Traveller, WOW....where do I start.... After having problems in your first lodgings in Cairns, I am glad that you found us. We like to think that we are on the better end of the Esplanade. As you pointed out, we are not in the Cairns CBD but it is only a short walk into town and we...

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3 of 5 stars
pedroskio 11 contributions
Japan
Feb 2, 2009 | Trip type: Couples

We transit in Cairns often and like to try different hotels. We chose a mountain view room as the water view is mud flats half the time. Location is off the beaten path so is quiet. The hotel is on the airport flight path and the planes look real close to the hotel. The rooms must be sound proof or... more

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5 of 5 stars
axxxaaa 10 contributions
Romania
Dec 29, 2008 | Trip type: Friends getaway

Very good hotel indeed. with only one problem. It is not in the city center (40 min walk). It's not a real problem because the hotel have his own shuttle bus to the center from hour to hour. And the taxi is.cheap. The room was large enough and the seaview was super. The breakfast it's something curious- or not. Every... more

Management response from
MercureHsideGM, General Manager

Dear axxxaaa, Thank you for choosing to stay at the Mercure Cairns Harbourside and also taking the time to write a review. I am so glad to hear that you enjoyed Cairns, it's hard not to. I first came to Cairns on a working holiday in 1994 and I am still here. There is so much to do and the...

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5 of 5 stars
Sandybwise 12 contributions
Vancouver BC
Dec 7, 2008 | Trip type: Couples

We enjoyed our stay at the Mercure Harbourside. Please note that the locals don't call it "Mercure Harbourside"; they just call it Harbourside. The hotel runs an excellent shuttle service into the heart of Cairns once every hour until 10:00 pm. They also pick-up from Cairns every hour. We had no problems getting around. Our 7th floor room overlooked the... more

Management response from
MercureHsideGM, General Manager

Dear Sandybwise, Thank you for choosing to stay with us whilst you were in Cairns. It is always great to get favourable reviews such as yours and I will ensure that I share this with the team. I know that this will spur them on to continue to deliver great service to our guests. I hope that you have the...

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Mercure Cairns Harbourside Address

209-217 The Esplanade, Cairns 4870, Australia