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Holiday Inn Cairns Harbourside

#20 of 67 Hotels in Cairns
Certificate of Excellence
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209-217 The Esplanade, Cairns, Queensland 4870, Australia
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1 room 1 adult
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Holiday Inn Cairns Harbourside
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1,087 Reviews from our TripAdvisor Community

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Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We found the hotel to be spotless clean rooms where very big and spacious with air conditioning and our view was amazing looking out on the sea.it is located very central and the staff where 10/10 telling us the best places to eat and best places to book excursions would highly recommend it to anybody

Helpful?
Thank Gregorydublin
Asheville, North Carolina
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We couldn't be happier with our stay at this hotel! The staff was seriously wonderful, our room was spacious and overlooked the ocean, and they provide free shuttle service into town every hour! Great stay!

Helpful?
Thank GenevieveEinzig
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear GenevieveEinzig, Thank you for taking the time to write this amazing five star review of your recent stay with us! We truly appreciate your feedback and thank you for recognising our team members, they are very proud of the service they provide at the hotel. We have passed your review onto the whole team. We look forward to welcoming... More 

Perth, Western Australia, Australia
Level Contributor
205 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a night for business and the hotel was very nice. Easy checkin with the friendly front desk attendant "Dickie", cheers! The room i had was one with a balcony over looking the harbour side, so the view was great. The food in the restaurant was excellent! I ordered the Rib eye and it was perfect, so... More 

Helpful?
Thank OzTravels80
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear OzTravels80, Thank you very much for taking the time to write this review about your recent stay with us. Thank you for your delightful feedback about Dickie and his service it is greatly appreciated and will be passed on to him and the leadership team. I agree the views from our Ocean View Rooms are spectacular, there is nothing... More 

Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here 2 nights for work. On arrival the lady at reception was great...very friendly and helpful. When i got to my room i had 3 single beds which i didn't book so called down and she moved me straight away which was great. Rooms are a bit old but clean and daily services we wonderful. The rooms are not... More 

Helpful?
Thank KWandKO22
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear KWandKO22, Thank you for taking the time to provide us with this feedback from your recent stay with us. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Thank you for recognising the Front Desk team member who... More 

Darwin, Australia
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel compliments of Qantas due to a flight cancellation. I am a platinum IHG member so received an "upgrade" to a King ocean facing room. The room is a little larger than most hotel rooms and had a nice, good sized bathroom that was nice & brightly lit. Towels were super soft and very clean and new... More 

Helpful?
Thank SusanneIndonesia
Mumbai (Bombay), India
Level Contributor
201 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed 1 week ago

Strategically located is very close to beach. One can have good either morning or evening walk on the neat and clean beach. Very calm and peaceful surrounding offers an encouraging environment to the traveler. The staff is very cooperative and well maintained hotel. The rooms are specious offering all the basic amenities. The rooms are clean and well maintained. Its... More 

Helpful?
Thank JayantSathe
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear JayanSathe, Thank you for providing us with some excellent feedback about your recent stay with us. Our location is what sets us apart, the peaceful setting of the hotel on the Northern part of The Esplanade allows you to enjoy the quietness of the hotel surroundings, while having easy access to the city centre. We look forward to welcoming... More 

Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed for 4 nights over the Australia Day long weekend. We stayed in a 1 bed King suite and while I feel we probably got what we paid for at $150 per night including breakfast I would look somewhere else next time. The suit was tidy and clean on the surface however there were a lot... More 

Helpful?
Thank LancDi
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear LancDi, Thank you for taking the time to provide us with this feedback about your recent stay with us over the Australia Day long weekend. Please accept our sincerest apologies for your experience due to the room conditions. Rest assured that these issues will be looked into by the Senior Departmental Manager, this is not the standard we pride... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed for one night before venturing off north. Not great for location. Staff friendly but overall feel of the hotel not great. Too far from the Cairns action although that may suit some people. Persistent wifi problems and is not entirely free. Would stay somewhere closer to the centre of town in future. I imagine you can get a... More 

Helpful?
Thank Jamie T
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Jamie T, Thank you for taking the time to provide us with feedback from your most recent stay with us at Holiday Inn Cairns Harbourside. Please accept our sincerest apologies for your experience while at the hotel. The issues you have highlighted have been passed onto the relevant department heads and are in the process of being addressed. Thank... More 

Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My partner and I were recommended this hotel and it was everything we expected. Very friendly staff especially the Kiwi lady who drove us into town. She was amazing! The rooms are very spacious and immaculate. The hotel is located right opposite the beach and we loved the courtesy bus into town that runs every hour until late. The pool... More 

Helpful?
1 Thank RanettaKayte
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear RanettaKayte, Thank you for taking the time to write this five star review of your recent stay with us. I agree our location is very special, nothing like waking up the view of the harbour or swimming in our pool which overlooks the Esplanade. Thank you for recognising Sarah, we will pass this feedback on to her. Our team... More 

Mussoorie, India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hotel is very is beautiful and in a very calm place. The rooms are very spaciuos and very clean. The service is very nice and staff is very friendly. There is a drop on and off bus service by the Hotel staff to the main market area every hour from 10 am to 10 pm. They have an excellent... More 

Helpful?
1 Thank Abhishek H
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Abhishek H, Thank you for taking the time to write this review of your recent stay with us. I agree that our location on the Esplanade provides a calm and relaxing place to unwind and enjoy the amazing Cairns weather! Thank you for recognising the service of our team members, they pride themselves on excellent service and they are... More 

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