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Il Palazzo Boutique Apartments Hotel

Certificate of Excellence
4.0 of 5
Hotel website
62 Abbott St, Cairns, Queensland 4870, Australia
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AUD20 off room rate
Il Palazzo Boutique Apartments Hotel
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Ranked #1 of 11 Cairns B&B and Inns
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
V9847AIdavids Nathalia, Australia
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Sudbury, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a few days whilst travelling the East coast of Oz. The hotel is in a good location next to the night market, restaurants etc. I think it was Kay who dealt with us, she was very helpful and made you feel at home, especially good at arranging and advising on local tours (she even emailed to... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Adam for taking the time to comment, and we are so glad that you enjoyed your trip to Cairns and your stay at Il Palazzo. The whole of Cairns is in the process of being upgraded to the National Broadband Network which will greatly improve internet speeds for everyone. It shouldn't be too long now before this is... More 

2 reviews
5 of 5 stars Reviewed June 21, 2015

After staying two weeks here, we would come back again. The staff were all friendly and the location was great. Right in the middle of town. Donavan helped out with booking rental cars and the room was very clean and tidy. We had two teenage boys who slept in the lounge on the fold out sofa and a roll away... More 

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Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 17, 2015

Good central location, clean rooms OK for a one night. I think that it was overpriced and did not meet my expectations. Most hotels now have king beds that I didn't even ask when booking. I also found the layout of the apartment unusual, the bedroom was in the middle of the apartment so no window, this may be good... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Bianca for taking the time to comment. It is obviously extremely disappointing to receive a review such as yours, when all our team here work so hard towards ensuring that our guests enjoy their stay. I am happy to say however, that a comment such as this is extremely rare, as you yourself have testified to. We receive... More 

Atlanta, Georgia
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 5, 2015

Awesome location and price! We loved the convenience of having a kitchen in the unit, with everything necessary to make a dinner and pack lunches for the next day. Clean, bed was comfortable. The owners were very helpful in booking activities and giving us inside information and tips, we felt we were better able to structure our trip after telling... More 

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Edmonton, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 29, 2015

My wife and I stayed here over a week in Cairns, in May. We found the hotel very appealing, with an excellent room including a kitchen and a washer/dryer. The staff, Donovan, Caroline, and Frances, were fabulous, and extremely helpful when we were planning our stay in the Cairns area. The location is great, just 1 block west of the... More 

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Brisbane, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 27, 2015

Never having been to Cairns before, we wanted somewhere nice to stay that was central to shops, the esplanade, buses and the cruise terminal. We found it with Il Palazzo. Within easy walking distance to everything, the hotel offered a booking service for all the tours we wanted to take and management and staff were very helpful with making our... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Thank you for taking the time to comment and we are glad that you enjoyed your stay at Il Palazzo. Our whole team here do our utmost to ensure that our guests have a comfortable and enjoyable stay, so it is always very disappointing when guests write about something on Trip Advisor that we were not notified of at the... More 

Hobart, Australia
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 27, 2015

The central location meant I was a few doors down from the Night Markets, a block from the Esplanade and the coast with its swimming pool, fishing boats, restaurants etc, and half a block to a supermarket, and 4 blocks to a major shopping mall. Couldn't fault the place - found it on airbnb because privately owned within the hotel... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Thank you for commenting on your stay at Il Palazzo Boutique Apartments. We are delighted that you enjoyed your stay here. We would like to make readers aware that whilst booking through Airbnb may appear cheaper on the surface, there is an additional cleaning fee added, extra person charges added and sometimes other fees, so that often the final rate... More 

Wollongong
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 24, 2015

We stayed 3 nights in a 1 BR apartment and it was lovely. Very handy to many restaurants and an easy walk to the foreshore as well as the marina where boats leave from for the reef. (Green Island is a nice 1 day visit only 50 minutes away) Good clean rooms, serviced daily, helpful and pleasant staff with a... More 

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Welwyn Garden City, United Kingdom
Level Contributor
261 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed May 14, 2015

We chose this hotel based on Tripadvisor comments and were not disappointed. We arrived late from the airport but had been given clear instructions re gaining access as Reception is not 24 hour. Our room was ready and waiting for us. Lovely serviced apartment overlooking the swimming pool. Balcony, lounge/diner, sofa, TV, kitchen and separate bedroom. Bathroom with washing machine... More 

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