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Il Palazzo Boutique Apartments Hotel

Certificate of Excellence
4.0 of 5
Hotel website
62 Abbott St, Cairns, Queensland 4870, Australia
Special Price
AUD20 off room rate
Il Palazzo Boutique Apartments Hotel
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1 room 1 guest
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Ranked #1 of 10 Cairns B&B and Inns
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Tan Q Shanghai
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214 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • Italian first
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Shanghai
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

It seems to be a family-run apartment hotel in an old style building. The old lady, Mrs Donovan, I think, is very friendly and helpful, who showed us the facility in the room and outline of the city. The apartment is located central CBD of Cairns, and you may walk to the pier and lagoon just a few minutes. Supermarket,... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks for taking the time to comment. Il Palazzo is just 20 years old and whilst there are no fans in the bathrooms, there is mechanical ventilation throughout the building, as was the requirement at the time of construction. After hours check-in is no problem at all. We have a night service who will assist guests with late/early arrivals... More 

Byron Bay, Australia
Level Contributor
157 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here overnight waiting to get to Port Douglas. Typical older apartment that needs sprucing up. Room sizes were OK with out being roomy. Free internet was again average and unreliable. Good location , just a block away from the Esplanade. All the photo shows view of the pool area but most have views of Abbott Street

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks for taking the time to comment on your stay here at Il Palazzo. We are currently in talks with our owners about implementing a refurbishment plan for the apartments. That said, the photographs on the internet are an accurate representation of the way the rooms are currently presented, and they are well maintained and spotlessly clean. We have... More 

Sydney, Australia
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are spacious. Beds are comfortable. Toilets are clean. For a trip up to Cairns not wanting to spend too much on accommodation, you can't ignore Il Palazzo. We stayed here for a week and found that it was very central to everything in Cairns. It was literally a 5 minute walk to anywhere. The staff are very friendly. There... More 

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Albuquerque, New Mexico
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Owners Donovan and his wife have a real gem here. Perfect location near all the fun of Cairns with kitchenette balconies heated pool and washer dryer included. Mattress is wonderful and the shower water pressure is great. Ropm had dining area and livingroom area too. I am in heaven. Property is very clean and quiet even though it is located... More 

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Tabulam, Australia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our third stay at Il Palazzo hotel over the last 5 years. With all the choice of accommodation in Cairns we choose this hotel because of the great friendly service, location (right in the center of the CBD) and being a self contained apartment rather then just a room. Nice and fast WiFi is a bonus.

Was this review helpful? Yes 2
Wollongong
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staying 5 nights, we enjoyed the extra room of a 1 Bedroom apartment, and the ability to prepare our own breakfast. We enjoyed a pleasant greeting on arrival and good service throughout, including a high standard of cleanliness. The outdoor pool, and the rooftop, are both pleasant areas. Il Palazzo is very well located in the centre of town, yet... More 

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Sudbury, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 28, 2015

I stayed here for a few days whilst travelling the East coast of Oz. The hotel is in a good location next to the night market, restaurants etc. I think it was Kay who dealt with us, she was very helpful and made you feel at home, especially good at arranging and advising on local tours (she even emailed to... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Adam for taking the time to comment, and we are so glad that you enjoyed your trip to Cairns and your stay at Il Palazzo. The whole of Cairns is in the process of being upgraded to the National Broadband Network which will greatly improve internet speeds for everyone. It shouldn't be too long now before this is... More 

2 reviews
5 of 5 stars Reviewed June 21, 2015

After staying two weeks here, we would come back again. The staff were all friendly and the location was great. Right in the middle of town. Donavan helped out with booking rental cars and the room was very clean and tidy. We had two teenage boys who slept in the lounge on the fold out sofa and a roll away... More 

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Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 17, 2015

Good central location, clean rooms OK for a one night. I think that it was overpriced and did not meet my expectations. Most hotels now have king beds that I didn't even ask when booking. I also found the layout of the apartment unusual, the bedroom was in the middle of the apartment so no window, this may be good... More 

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Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Bianca for taking the time to comment. It is obviously extremely disappointing to receive a review such as yours, when all our team here work so hard towards ensuring that our guests enjoy their stay. I am happy to say however, that a comment such as this is extremely rare, as you yourself have testified to. We receive... More 

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