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Mantra Esplanade Cairns

#19 of 67 Hotels in Cairns
Certificate of Excellence
53 - 57 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)
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Mantra Esplanade Cairns
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586 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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  • All months
    (586)
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    (157)
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    (160)
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    (117)
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Keysborough, Australia
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 days ago NEW

Twin share room, neat and tiny but small and cramped. Reception staff not the most helpful. No room service, no fresh linen or tidying of room during our 4 day stay. If we required the room to be cleaned, we would have to pay $25. Noise from the street below woke us up at 5am. Drunken rantings on the street... More 

Was this review helpful? Yes
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Jean L, Thank you for your comments on your recent stay with us. We do apolgise that on this occasion the service was not up to our standard. If you could email to abby.young@mantra.com.au with booking details so that I can check on the reception issues. As you have mentioned the rooms are non serviced however we do offer... More 

Brisbane, Queensland, Australia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

So the place is clean and fairly presentable. But everything feels old. My unit feels as if it's been furnished by the Salvos frankly, and it's not a place that I feel terribly excited about being inside. Fixtures are old, the aircons don't work very well. Feels just like a 2-star timeshare unit should. Except that I am paying Pullman... More 

Was this review helpful? Yes
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Mark L, Thank you for taking the time to provide feedback on your recent stay. I apologise that the room you stayed in did not meet your expectations. Please can you send an email to abby.young@mantra.com.au and provide your booking details so that I can investigate this particular room. This is not up to our usual standard and I... More 

Christchurch, New Zealand
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Reasonable value, nice room, clean, well appointed and decorated. I like the balcony - the street life below can be noisy, but good soundproofing from doors and windows so no problem. Great gym and pool - no one else using either? Perhaps the pool was a bit cool (unheated). Helpful staff and central location. Good coffee and food at cafe... More 

Was this review helpful? Yes
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Mike D, Thank you for reviewing us here at Mantra Esplanade. We are pleased to hear that you enjoyed all of our facilities and our close proximity to local attractions and cafes. We do hope that you come back to stay with us again soon. Kind Regards Abby Young Front Office Manager More 

Nelson, New Zealand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is perfect just across the road from the public outdoor pool and gardens, can be a little noisy on Saturday night but nothing major. Very close to restaurants, cafes, ice cream parlours & Night Market. Great place to view the parrots and bats coming in at dusk to roost they fly right past your window. The room was... More 

Was this review helpful? Yes 1
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear 2TouristsNZ, Thank you for taking the time out to review us at Mantra Esplanade and pleased that you enjoyed your stay. I will definately pass on all your comments to the staff and to Yi at the cafe. We look forward to welcoming you back in the future. Kind Regards Abby Young Front Office Manager More 

Newcastle, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well positioned for most tourist attractions in Cairns. It is opposite the lagoon pool, a short wa lk to the wharf district and adjacent to the long strip of restaurants along the esplanade. The rooms are comfortable although they are not serviced for any stay under 8 days. However fresh towels can be arranged on request. The... More 

Was this review helpful? Yes 1
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Burt C, Thank you for your comments on your stay with us at Mantra Esplanade. We are pleased to hear you enjoyed your stay and were able to explore everything Cairns has to offer. Our rates as mentioned are non serviced however we do offer a competitve rate and offer complimentary amenites at reception. I would suggest a One... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed for 7 nights. Perfect location right on the esplanade surrounded by bars, cafes, tourist activities. Room was spacious & modern. Staff very helpful & friendly. Great little cafe in reception area that makes great coffee. Would definitely stay here again 😊

Was this review helpful? Yes 1
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Nikki B, Thank you so much for the lovely comments on our property, we do pride ourselves on service and hope that this is portayed to all of our guests. I will pass on the comments to Yie at the cafe who does prepare a nice coffee. It is good to hear that the central location to everything made... More 

Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed just one night on our way to Port Douglas for family holiday. The location was great, close to the lagoon and the pier with some good restaurants. We had a one bedroom apartment with a pull out couch. The room was clean and adequate with a nice terrace for some out door space. Our biggest problem is that... More 

Was this review helpful? Yes 2
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Candice B, Thank you for your feedback and we do apologise that on this occasion that the experience you had while staying with us was not up to our usual standard. If you can please send us an email to abby.young@mantra.com.au with arrival date and the name the room was booked under we would like the opportunity to address... More 

Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My sister and I stayed a couple nights recently whilst in Cairns and a good experience with this hotel. Our room had a balcony that overlooked the street towards the lagoon and were just within reach to be able to access the free community wifi that Cairns provides in the lagoon area. We were within walking distance to everything we... More 

Was this review helpful? Yes
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear NR9325, Thank you for so much for taking the time to give us feedback on your stay. We are glad to hear that you enjoyed your time with us and were able to enjoy all the local activities that Cairns has to offer. We do hope that you come and see us again soon. Kind Regards Abby Young Front... More 

Melbourne, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Mantra Esplanade with my husband and we were disappointed with several things. As mentioned in previous reviews, the pool was certainly not inviting being in shade all day. We didn't see anybody there during the 3 days of our stay. We understand having read an explanation from management, that this is an issue for only... More 

Was this review helpful? Yes 1
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Kav994, Thank for taking the time to give feedback on your stay at Mantra Esplanade.I agree the pool is on the cooler side at this time of year and is a topic brought up with the body corporate. On the plus side we are situated across the road from the Esplanade Lagoon, which is located in the full sun,... More 

Sydney
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in the two bedroom city view apartment. This property is in a great location within a short walking distance from the reef terminal, restaurants and across from the Cairns lagoon. The best part was the handy location. Things to be aware of is that the rooms are not serviced daily unless you pay extra. This was not too... More 

Was this review helpful? Yes
mantraesp, Front Office Manager at Mantra Esplanade Cairns, responded to this review

Dear Linda S, Thank you your comments regarding your stay with us. In regards to the servicing of rooms we offer a midweek clean for bookings that stay 8 nights or longer and as you mentioned we do offer complimentary amenities at reception which is manned 24 hours. I am glad you found the rooms comfortable and we have received... More 

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