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Pullman Reef Hotel Casino

Travelers' Choice award winner
35-41 Wharf St, Cairns, Queensland 4870, Australia
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1 room 1 guest
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1,383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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    (321)
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Thank you to the staff of the Pullman Reef Hotel. The friendly and helpful staff made our stay very relaxing. With helpful updates on our reservation sent prior to arrival. No request was a problem during our stay. Looking forward to our next reservation. Thank you Regards Wayne

Was this review helpful? Yes
Townsville, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I have stayed here a few times....The rooms are lovely and spacious offering a balcony, spa bath, sep shower and toilet. They have robes and slippers also which you normally would only find in the suites...It is pricey but can vary a lot by just choosing a different night if possible...It is worth the up-grade to include... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear gail m, We sincerely appreciate you taking the time to post your feedback on your stay with us and we are very happy to read that we can call you one of our regular visitors. We all would like to thank you for your continued support. It is through feedback such as yours that we are able to maintain... More 

Canberra
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I usually stay over the road at the Hilton, but decided to change things up this trip. I doubt I will be back at this hotel. The good things - the rooms are huge and the bathrooms are enormous. They are clean and tasteful. The bad things - my room was quite noisy. I could hear a lot of people... More 

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and stayed here for 4 nights. Everyone was very friendly and more than happy to help you with any needs. We had the breakfast included in our stay at the taramind and was very nice too. Rooms were clean bed comfortable room was cold at times but turning off the aircon solved this. Perfect position for everything in... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear sharon d, We sincerely appreciate you taking the time to provide your feedback on your holiday with us. It is a pleasure to read that you enjoyed the services provided, I will share your comments with our team, as we all strive to provide a superior experience for our guests. Thank you again for your review and we are... More 

Chicago, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I travelled to Australia as part of a tour package this month, and in the booking process we decided to upgrade from the base hotel they suggested to Pullman Reef Hotel Casino for a little splurge while in Cairns. I am SO glad we did! This hotel was fantastic - great service, gorgeous rooms, and perfect location... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Carybear21, We are delighted to read that you upgraded your tour hotel to stay with us and thank you very much for your posting your review. We are concerned with the satisfaction of our guests and your feedback is very valuable to us, as we work to better each and every day. We hope you will choose to stay... More 

Nhulunby, Northern Territory, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was of very good size. Great condition also. Everything almost new. Normally stay at Shangrila but this place beats it hands down. Had room service and food was of high quality. Nice and quiet too. Really enjoyed the Junior suite.

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Barry T, We very much appreciate you taking the time to post your feedback on your time with us and are happy to read that you had an enjoyable stay in one of our Junior Suites. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for... More 

Gold Coast, Australia
Level Contributor
11 reviews
5 of 5 stars Reviewed 1 week ago

I wanted to share my wonderful experience staying at this superb hotel.The room was glorious. I booked a king superior with a spa bath which i used to relax in daily.It was attached to the reef casino which had entertainment on a few nights I was there.The staff were very friendly and most helpful.Id especially like to mention Leigh who... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Deb M, It is such a pleasure reading your review of your stay with us, thank you very much for your post. We are all very happy that you enjoyed your time with us and were satisfied with the level of service provided by our team. Your comments inspire us to strive even harder in servicing our guests. We... More 

Melbourne
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From Matthew at front door to Noela, with bubbles, the stay was wonderful. We loved the bath with a view, comfortable bed and close to great places to eat. Pool was a welcome distraction. Breakfast in Tamarind was lovely. Walked along boardwalk, then shopped. Will definitely be back.

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Bernieruss, Many thanks for posting such lovely feedback on your recent stay with us. We are very happy to read that you enjoyed your time at the Pullman Reef Hotel Casino and were satisfied with the service delivered by our team. It is through feedback such as yours that we are able to maintain the quality of our service... More 

Ballarat, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 10 days and I can honestly say that we enjoyed every minute. The room was perfect, bed comfortable, staff pleasant and helpful. There were 2 negatives - The room was not cleaned properly, and when my wife stayed and asked the cleaners to do a full clean, they were quite annoyed and became very stand offish.... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BallzyOne, Thank you very much for posting your review on your recent stay with us, we are delighted to read that overall you enjoyed your stay with us. I am very sorry about our reception staff member and our housekeeping team who serviced your room, please accept our sincerest apologies. If you could kindly contact me directly via email... More 

Hotel Review Summarization

What travelers say

  • Tamarind restaurant(15)
  • Pool area(8)
  • Great location(6)
  • Room service(4)
  • Very nice(3)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (7)
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Room/suite (9)
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Business center/function rooms (5)
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Other (7)
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