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Pullman Reef Hotel Casino

Travelers' Choice award winner
Hotel website
35-41 Wharf St, Cairns, Queensland 4870, Australia
Best prices for: 1 room 1 guest
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,290 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've stayed here a few times now and have never been disappointed. Very comfortable beds and top quality customer service. Staff were very attentive and did not keep us waiting. Upgraded to the penthouse suite and it was worth every penny.

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Brisbane, Australia
Top Contributor
103 reviews 103 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our Accor Gold membership gave us an upgrade to a lovely room on the top floor with views over the Trinity Inlet. A bit surprising that the air conditioning was not reverse cycle but they quickly supplied a very efficient heater. The concierges were most helpful and responded promptly to anything we needed. We have stayed there before and would... More 

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Perth, Western Australia, Australia
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had a king spa room with water views. Nice room, big balcony, all modern and clean. A couple of minor problems with the room were fixed immediately. Aircon very efficient and nice bathroom and completely separate toilet. Free wifi with my rate. Breakfast very good, the only gripe is a poor fresh fruit selection which is inexcusable in Cairns. All... More 

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Paris, France
Top Contributor
75 reviews 75 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

three days for an international conference, all organised in the hotel. Friendly reception, very nice rooms, helpful staff. Too bad there was no time to play in the casino or go to do sightseeing. will come back to go scuba diving

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Spacious, clean, tidy, easy check in, polite staff, comfortable bed and impeccable service. Just a few words to describe this hotel. We stayed at the hotel for a conference and every room had an amazing view and the check in process was flawless. The rooms are huge and very comfortable with all of the mod cons. The conference facilities are... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Daniel P, Many thanks for your kind comments on your stay with us! Feedback like yours is invaluable to us, as it allows us to maintain the high standards of quality, service and comfort for which we are renowned and I will share it with our team. We hope you will have the opportunity to experience more of Cairns... More 

Florida
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Cairns is an Australian resort community with direct access to the Great Barrier Reef, one of the world's magnificent ecological attractions. The place to stay while exploring the reef? That would be the Pullman Reef Hotel Casino. It has everything you would expect a resort hotel to have: good service, choice restaurants and many amenities. Another outstanding attraction nearby is... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear lovinlifeFlorida, We hope you had a very enjoyable trip through Australia and New Zealand, thank you very much for posting your feedback on your stay with us! We are pleased to read that your time spent with us was a memorable experience and a great start to your holidays. We are concerned with the satisfaction of our guests and... More 

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

The standard room was spacious and bright with luxurious bathroom, very comfortable king size bed, glass doors onto the cosy balcony and adjustable white shutters bringing in that dreamy, relaxing tropical feeling we were longing for. We arrived from Sydney and from the airport to the hotel we took a minibus - a taxi will cost you more or less... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear jilo_13, We are happy to read that we matched your idea of a relaxed tropical holiday and you enjoyed your stay with us. Thank you very much for taking the time to post your feedback. Your comments are very valuable to us as we work to be better each and every day to provide excellence in service for all... More 

Sydney, Australia
Top Contributor
78 reviews 78 reviews
40 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at this hotel for three days was a most pleasant experience, made more so by consistently helpful and charming staff. Check-in was good and I appreciated the fact that the hotel had responded to my request for a quiet room on an upper level. The room on level 7 was quiet, well equipped and with enough luxury to make... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Ittyfrog, We very much appreciate your feedback on your recent stay with us, we are delighted to read that you enjoyed your time with us. It is through feedback such as yours that we are able to maintain the quality of our service and it inspires us to strive harder in servicing our guests. Thank you again for your... More 

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