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Pullman Reef Hotel Casino

5.0 of 5 35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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1,171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We loved our short stay, all the staff were amazing Ruben in particular, The rooms were lovely and so clean. Would absolutely recommend this Hotel and now we are looking forward to our stay at Port Douglas today at another Pullmans hotel A Smeeton

Was this review helpful? Yes 1
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment I checked in to my departure, it was 5 star service and quality of surrounds at very reasonable rates – I have paid twice the room rate in many upmarket hotels for less. Ozan Okyay at reception is personifies the place, well groomed and spoken, very efficient and pleasantly professional. The room layouts include sliding doors that... More 

Was this review helpful? Yes 1
Tallinn, Estonia
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was situated in a very good location, hence why we chose it the first place. Very near to the beautiful harbor walk, to nice restaurants and shopping. The rooms were nice with the river view and top points for a very good breakfast. I would not stay in the hotel again tho, because the Casino was, for our... More 

Was this review helpful? Yes 4
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear GreteKristin, Thank you very much for your feedback. We are very sorry to read that we did not meet all your expectations and you did not entirely enjoy your stay with us. Your feedback is very valuable to us as we work to be better each and every day. We would like to thank you again for your time... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very close to the wharf where you can set off for various tours to explore the great barrier reef. Also close to the main shopping street and thus plenty of restaurants and shops around. The inner decoration is new and modern. Service is up to 5 star standard. The gym and pool are small but you will probably spend most... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Michael Y, We sincerely appreciate you taking the time to comment on your stay with us and are delighted to read your positive feedback. Feedback from our guests is very important to us as it allows us to maintain the high standards of quality, service and comfort for which we are renowned for. The added bonus of the casino... More 

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best hotel in Cairns in my opinion. The casino and the amazing Tamarind restaurant are located within the hotel structure. The staff is polite and very well trained. The room was fantastic. Clean and elegantly furnished with a very comfortable bed. A heated pool with spa and a sauna are located at level 4. This is a great hotel,... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear ValMella, We sincerely appreciate your comments on your stay with us, all of us would like to offer our sincere thanks for your delightful review. Your feedback inspires us to strive even harder in servicing our guests. We would be honoured to have you return to our hotel in the future. Thank you again for taking the time to... More 

Senior Contributor
46 reviews 46 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An impressive large hotel close to the water and all amenities. Large impressive room with huge bed. Helpful staff. Receptionist helped me load my car on leaving. If you like casinos(we don't), there is one on the ground floor where the dress code appears to be shorts and thongs. To get a drink or bar meal you have to walk... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jackie B, Thank you very much for commenting on your stay with us, we are happy that you enjoyed your time spent with us. Our central location is favoured by many travellers, most of Cairns' attractions are easily accessible from our hotel. Thank you again for taking the time to post a review and we hope we will be... More 

Charters Towers, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Have stayed in many casino hotels all over australia Bar the Crown Towers in Melbourne the Cairns Pullman Hotel rivals that In th the 10 times we have stated here we have never experienced a problem or drama Staff are extremely friendly and helpful Place is clean and a fresh air smell throughout the hotel Special thanks to Magnus (... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 4744mark, We sincerely appreciate you taking the time to comment on your experience with us. We value your continued support and are happy that you enjoy staying with us. It is through feedback such as yours that we are able to maintain the quality of our service and it will be shared with our team. Thank you again for... More 

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns

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