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Pullman Reef Hotel Casino

Travelers' Choice award winner
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35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,295 reviews from our community

Traveler rating
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    337
    80
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    12
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183
728
80
164
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1295)
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    (319)
  • Jun-Aug only
    (306)
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    (310)
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    (360)
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Cairns, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Another fabulous stay at this hotel. Beds and pillows are crazy comfy, the rooms beautiful and spotlessly clean. We particularly liked the coffee machine in our room! we felt very indulged! Staff are always friendly and efficient. We love the breakfast and fantastic staff here as well. Great way to celebrate our wedding anniversary. This hotel is always our first... More 

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Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

First class location, room size, fitout and service. Situated within the casino. Stay were very friendly and helpful. Hotel restaurant is good but you can walk through and eat at Casino restaurants. You want be disappointed.

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Sykesville, Maryland
Top Contributor
122 reviews 122 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked an overnight stay at the recommendation of Bre at Mike Ball Tours. The hotel is a very short walk to place where we checked in or our expedition. The room as large and very comfortable. After a day of sitting in airports getting to Cairns, this was a great respite. The bed was comfortable with plenty of firm... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Quite poor choice : Poor service in the lobby, poor dining options if you re not Chinese , Comfortable room with nothing special Very disappointing swimming pool Clearly this hotel benefits from the clientele of cruise ships, being in front of the cruise pier...

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear ceciledsfr, Thank you very much for taking the time to post your comments on your recent stay with us. I am very sorry to read that you were not entirely satisfied with your stay. The quality of service you describe causes us deep concern as it does not represent the quality of standards we strive for and indeed customarily... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Rooms are perfect condition Very comfortable beds and the service is five star . Only mentioned to one staff member that it was my wife's birthday and received a complimentary bottle of wine that same after noon , Nice spa bath to chill in as well as the pool up top . You cannot go wrong staying here

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Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've stayed here a few times now and have never been disappointed. Very comfortable beds and top quality customer service. Staff were very attentive and did not keep us waiting. Upgraded to the penthouse suite and it was worth every penny.

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Brisbane, Australia
Top Contributor
103 reviews 103 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our Accor Gold membership gave us an upgrade to a lovely room on the top floor with views over the Trinity Inlet. A bit surprising that the air conditioning was not reverse cycle but they quickly supplied a very efficient heater. The concierges were most helpful and responded promptly to anything we needed. We have stayed there before and would... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear anthonyp994, Many thanks for your delightful review and your loyalty in the Accor network. We are very happy to read that our team provided good service and you enjoyed your stay with us. We hope we will be able to welcome you back again next time you visit Cairns. Thank you again for your time and your feedback. Yours... More 

Perth, Western Australia, Australia
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a king spa room with water views. Nice room, big balcony, all modern and clean. A couple of minor problems with the room were fixed immediately. Aircon very efficient and nice bathroom and completely separate toilet. Free wifi with my rate. Breakfast very good, the only gripe is a poor fresh fruit selection which is inexcusable in Cairns. All... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Mickthered, We sincerely appreciate you taking the time to post your feedback on your stay with us. I am happy to read that my team did not disappoint and rectified faults in your room immediately. We are concerned with the satisfaction of all our guests and your comments are of great value to us. We hope we will have... More 

Paris, France
Top Contributor
75 reviews 75 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

three days for an international conference, all organised in the hotel. Friendly reception, very nice rooms, helpful staff. Too bad there was no time to play in the casino or go to do sightseeing. will come back to go scuba diving

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear profdrdipling, Many thanks for posting a review on your stay with us, we are delighted that you were happy with the service provided at the conference you attended and also your room. We hope you will have the opportunity to visit us again soon for a holiday to enjoy Cairns' beautiful surroundings and go scuba diving at the Reef.... More 

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