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Pullman Reef Hotel Casino

Travelers' Choice award winner
35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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1,361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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  • All months
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    (321)
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Brisbane, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the minute you drive up, you're greeted by friendliness and everything customer service should be. The hotel is still grand albeit needs a lick of paint, it still delivers the best customer service experience in Cairns. The room are very comfortable and tastefully decorated, great bathroom, the balcony is a nice touch with a die for view. Become an... More 

Was this review helpful? Yes 3
Innisfail, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Parked in underground park and lift to Lobby where we were met with a smiling face. All well and we went to our most beautiful corner suite - all modern cons that we needed and more. Wish we had stayed longer.. a must stay place!

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Gold Coast Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed on the third floor, shared the room with my sister. Two king singles, very comfortable, beautiful large separate bath and walk in shower. We had a balcony with a view over the water, a great walking path, approx 5 kms, and everything in town was in easy walking distance. The staff were very friendly and helpful even enquiring if... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear grateful8, Thank you very much for taking the time to provide a feedback on your time with us at the Pullman Reef Hotel Casino. We are pleased that you enjoyed your stay and were happy with the level of service provided by our team. Your comments inspire us to strive even harder in servicing our guests and will be... More 

Darwin, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent five nights here and loved every aspect of the hotel from the room to he level of service and the food. I would give the room service a miss as it was slow, bland and pretty expensive but breakfast daily was a pleasure. Beautiful coffe and a la carte options. Cafe China noodle bar also had tasty good value... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Tanakins, We are pleased to read that you had relaxing and enjoyable holidays with us, thank you for your feedback. We are sorry that you were not satisfied with the quality of your room service meals, but are happy that you enjoyed our breakfast offerings. Your comments have been passed on to our team, as we continuously strive to... More 

United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights in early July. The hotel and was lovely, room and bathroom were large and clean. We paid a little extra to have a room with a view of the bay and it was 100% worth it- we got to see the gorgeous sunrise over the water right from our room! And the balcony was... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear rsims23, Many thanks for your feedback on your time with us, it is great to read that you brought home lovely memories from your stay. It is indeed a wonderful experience to watch the sunrise over Trinity Inlet from your hotel room. We all hope that you will be able to visit us again sometime in the future. Thank... More 

San Remo, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The bed was amazing, big, soft, and luxury linen, choice of pillows etc. Breakfast was amazing, choice of buffet or all a carte, the room was good size, and fancy. Pool and all facilities were great. Great location, close to everything. You do have to pay for parking, which I was aware of so didn't matter to me, but may... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear jade c, Thank you for taking the time to post a review on your stay with us, we very much appreciate it. We are happy that you enjoyed your room and the hotel surroundings - including the tropical birds in the trees - and the service provided by our team. We are very sorry about the medication which was... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Pullman for 3 nights in July. The week before we arrived we were contacted by staff to confirm our booking and made to feel very welcome. Upon arrival we were treated as VIP's as was everyone checking in. No request was too big for the staff. The room was spotless and well appointed with everything we required.... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BrunoRozie, Thank you for your delightful review and your kind recommendations. We very much appreciate you taking the time for your feedback, as comments like yours allow us to maintain the high standards of quality, service and comfort for which we are renowned. Thank you again for your comments and we are looking forward to your next visit in... More 

Canberra, Australian Capital Territory, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very clean, comfortable, well located hotel. Rooms are quite large and reasonably quiet. Staff very accommodating of our special requests and well trained in general. Pool area well maintained although the unheated spa during a week that the locals were calling 'freezing' was unwelcome and the gym could do with a tad more equipment. Hotels fine dining restaurant Tamarind is... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Kerryn1159, Many thanks for taking the time to provide your feedback on your stay with us, we very much appreciate your constructive feedback. We are all happy to note that your were satisfied with the quality of service provided, as comments like yours inspire us to strive harder in servicing our guests. Thank you again for your review and... More 

Auckland Region, New Zealand
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel within easy walk of the main street in Cairns right opposite the lagoon. Nice spacious comfortable room. Breakfast was good and plentiful. Good fast wifi. Casino was far enough away to not be a disturbance if you wanted to avoid it.

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear DaveCardiff_UK, Many thanks for reviewing our property after your recent stay with us. We are happy that you had a nice and comfortable stay with us and were satisfied with our breakfast offerings. We hope we will have the opportunity to welcome you back sometime in the future. Thank you again for your feedback. Sincerely, W. Reynolds General Manager More 

Melbourne, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

The hotel and facilities were great. The staff are lovely and nothing was too much trouble. The rooms were very very clean and roomy. the restaurants were great too. the casino was in the lobby so was easy to access.

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Athony, We very much appreciate your feedback on your stay with us, thank you for your time. We are delighted to read that you enjoyed your time with us and your kind words will be passed on to our team. Thanks again for your review and it is our hope that you will choose to stay with us again... More 

Hotel Review Summarization

What travelers say

  • Tamarind restaurant(15)
  • Pool area(8)
  • Great location(6)
  • Room service(4)
  • Very nice(3)
  • Very good(3)
Questions? Get answers from hotel staff and past guests. Ask a question

348 photos of this hotel

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Room/suite (96)
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Dining (15)
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Pool/beach area (12)
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Other (66)

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Hotel & grounds (7)
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Room/suite (9)
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Dining (5)
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Pool/beach area (3)
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Business center/function rooms (5)
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Other (7)
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