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Pullman Reef Hotel Casino

5.0 of 5 35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,132 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed for two nights on business, which was my second trip to this hotel. Last time I made a comment on the TV being a little slow and unresponsive. This time, there was no issue at all with this and it appeared that the TV was a new Samsung smart TV. The room appeared to be the standard room,... More

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Lennox Head, Australia
Top Contributor
310 reviews 310 reviews
80 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was our first stay in a Pullman hotel and we were most impressed. Generally when travelling we opt for Sofitel hotels but may rethink that. Check in staff were friendly but professional, as were all staff we had dealings with. Our corner suite overlooked Trinity Inlet and had an L shaped balcony with a table and chairs on each... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Schlepper 1939, We are delighted to read your review, thank you very much for taking the time. It is encouraging for all our team, as our guest's satisfaction is our primary concern. Sitting on the balcony of one of our Junior Suites enjoying the lovely waterviews are a wonderful way to spend some relaxing time during a holiday. I... More

Yulara
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 5 nights in a Junior King suit. I have been to Cairns many times, usually staying in self contained accommodation. I started comparing rates for a one bedroom unit in a nice block with a bath (always a priority for me) & found them to be exceptionally over priced for what you were actually getting. As we... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jenny C, All of us would like to offer our sincere thanks for your positive review. We are happy to read that you enjoyed your stay in one of our Junior Suites with the lovely spa baths, which are truly a great way to relax during a well deserved holiday. We all strive to provide a superior service experience... More

Pembroke Pines, Florida
Top Contributor
64 reviews 64 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel with our tour. It is a nice hotel with comfortable rooms and good dining and great location.However, our stay was dampened when an elevator door closed abruptly and knocked my wife to the floor. She injured her knee. Fortunately, she didn't need to see a doctor.The night manager was helpful and brought her ice. We... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BiggestPhilliesFan, We sincerely appreciate you taking the time to post your review on your stay with us. I am very sorry about the incident with the elevator which caused us deep concern. Our maintenance team has already attended to this issue to ensure this does not happen again in the future. I am grateful that one of my team... More

Columbia, South Carolina
Top Contributor
55 reviews 55 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for 3 nights in a corner room. Check in was ok, but the room was not ready until 4 pm. They promised to let us know which they did not. The room and furniture were quite dated, the carpet dirty with big stains, nice balcony, the rollaway for my daughter looked 30 years old and... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear drjoe66, Thank you for your feedback on your stay with us. It is with sincere regret that I note your dissatisfaction with our serve and facilities. I am disappointed to read about my team and have already addressed the issues with them and can assure you that the necessary steps have been taken to avoid such inconvenience. Your experience... More

Gold Coast
Top Contributor
53 reviews 53 reviews
41 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A Well Appointed Large Corner Suite with an L-Shaped private balcony afforded magnificent sea and marine views. An excellent location with easy access to the boardwalk-style esplanade which leads to all the major marine cruises and attractions. Large bathroom, with large spa bath and a large separate shower booth also with sea views, and a separate toilet room with hand... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Honey and Paul, We sincerely appreciate you taking the time to comment on your stay with us and provide us your feedback. Your invaluable comments are very important to us as they allow us to focus on areas that need improvement and also serve as encouragement to our team. We were delighted to note that you enjoyed our rooms... More

Cairns, Queensland, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I wish I could rave about this hotel. I really do. The fixtures and fittings are simply lovely. Moreover, Front Office upgraded us to a suite. Unfortunately, it failed in some basic ways. One of them was access to wifi. Why oh why do Australian hotels have to be so old fashioned? It was 30 minutes free, and that was... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Kitty ReowReow, Thank you very much for taking the time to post a feedback on your recent stay with us. I am very sorry that we were obviously lacking in some areas and your stay was not entirely to your expectations. Please allow me to express my sincerest apologies. We are concerned with the satisfaction of our guests and... More

Adelaide, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for eight nights at the Reef Casino Resort in October for a much earned holiday. We booked a Superior room with a Spa bath on the Abbott Street side of the resort. We where asked if we would like a Upgrade to Sea Views or Junior Suite but it was expensive we thought we may have been offered... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Wendy G, We very much appreciate your comments about your stay with us, it is always a pleasure to receive such postive feedback. We all strive to provide a superior service experience for all our guests, I am happy to read that our team did not disappoint. Next time you stay with us you should try one of our... More

Melbourne
Top Contributor
120 reviews 120 reviews
49 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose the Pullman Reef as a conference hotel and stayed a couple of extra days for a holiday. The hotel is elegant and the staff excellent. They organised the logistics for our conference very well and even arranged inflated kangaroos and crocodiles around the tables for our conference dinner poolside. We negotiated free breakfast and wifi into the rate.... More

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Boffin Chemist, We are happy to read that we met your expectations when holding your conference with us an that you enjoyed some relaxing time with us afterwards. Our Sales and Banquets teams are always happy to meet any requests to make conferences and meetings more enjoyable and fun, great to read they did not disappoint. Your comments will... More

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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