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Pullman Reef Hotel Casino

Travelers' Choice award winner
Hotel website
35-41 Wharf St, Cairns, Queensland 4870, Australia
Best prices for: 1 room 1 guest
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,268 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (292)
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Guam, Mariana Islands
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW

Great service, clean room, outstanding concierge service booked all our tours and restaurants without issue. Comfortable bed after long day of tours i.e Diving the reef, ATV etc.. was great to have. Turn down service every night, compared to the hotels I when into this was the best, nice gym, decent pool. The hotels main restaurant was Chinese and cater... More 

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Thia hotel was very modern style of building. Look so beautiful. Nice location, clean rooms with all the modern facilities and a beautiful view on the harbour (we booked Deluxe King Room). Before we arrived to the hotel I specified in my booking that I organised this trip as a birthday surprise for my husband. It was very nice of... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Narya W, Many thanks for taking the time to comment on your stay with us. We hope it was a lovely birthday surprise for your husband. It is through feedback such as yours that we are able to maintain the quality of our services and it will be shared with our team. Thank you again for your feedback and... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel in the heart of Cairns. Seem organised and very service orientated. Large rooms with comfortable bedding. Great location. The only minus is the air-conditioning. It was super cold, especially when you have not brought with you jackets and cardigans. Everyone at breakfast was sneezing & coughing. It is just too cold, more like a european winter. We left... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear annoula1969, We very much appreciate you taking the time to post your feedback on your recent stay with us. We are happy that you enjoyed your stay with us, however, I am very sorry that we were unable to rectify the issues you experienced with the air conditioning during your stay. We are concerned with the satisfaction of our... More 

Tropical North Queensland
Top Contributor
177 reviews 177 reviews
74 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Pullman Reef Hotel doesn't disappoint..again. The hotel has now cemented itself as our favourite spot to stay in Cairns. Last night was another example of a top mark performance. The room was quiet and comfortable; service from start to finish was friendly and professional. For an excellent nights' sleep in the best place Cairns has to offer you need... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Missi0nary, Thank you very much for commenting on your recent stay with us, we are delighted to read your five star review. We always have fresh milk available for our guests on request, so next time you visit us, please let our team now at booking that you prefer fresh milk in your fridge at check in and we... More 

Urbana, Illinois
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Cairns was our first stop on a three-week tour of Australia and New Zealand. Great introduction! We thoroughly enjoyed our stay at the Pullman Reef Hotel Casino. The rooms were well appointed and comfortable. View from our balcony was nice, too. What a great location! From the hotel you can walk down the Esplanade to markets, parks, restaurants, and the... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Eileen Illinois, We sincerely appreciate you taking the time to post your feedback, it is always a pleasure to receive such positive feedback and we are happy that we were able to provide you with good memories of your first few nights on your trip to Australia and New Zealand. We strive to provide a superior service experience for... More 

Scottsdale, Arizona
Contributor
20 reviews 20 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Easy walk to the Esplanade and tour/reef boats. The second floor hotel room was very large and included a huge patio that overlooked the pool and ocean. Very clean room and bath with no problems at all. The breakfast buffet was average with a sky high price of $35 p/p. After one breakfast we learned to eat on the Esplanade,... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear azcruiser 2011, We very much appreciate you posting a review on your recent stay with us and are happy that you had an enjoyable stay. Our hotel is perfectly located to explore Cairns and its surrounds with our rooms set out to compliment our tropical region. Your comments are very important to us as they allow us to maintain... More 

Paraburdoo, Australia
Top Contributor
87 reviews 87 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in a standard room and it was a great choice; the bed was massive and comfortable, as was the room. I loved the spa bath. The gym is well equipped and modern, overlooking the pool. The location is perfect-just a short stroll to either the Esplanade or shops. I'd highly recommend staying here

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear eeteee, Many thanks for posting your feedback on your recent stay with us, we are happy that you had an enjoyable time. Our standard rooms are indeed very generous in size and offer everything for a relaxing getaway. We do hope that you will have the opportunity to visit us again in the near future and maybe even try... More 

Sydney, Australia
Top Contributor
233 reviews 233 reviews
31 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my 5 day stay here and can see why this hotel is rated in the top 25 in Australia on Tripadvisor. I booked a "standard" room but it was far from basic being very roomy with a balcony and a nice view across to the mountains behind Cairns. Extremely comfortable king sized bed. Lovely use of plantation... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear GeoffAnnabel, Our sincerest thanks for your review on your recent stay with us. We feel honored to receive such positive feedback as we are concerned with the satisfaction of all our guests. I will share comments with our team, as we all strive to continuously provide excellence in service. We are happy that you enjoyed your time with us... More 

charleston, sc
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was just like Cairns - perfect! We had a beautiful view from our huge balcony overlooking the water and the mountains. The bathrooms are big with two sinks, and the toilet has its' own room with a sink as well. The bedroom was very comfortable, and the room was spotless. The casino is not like Las Vegas where... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear LauraT, We are happy to read that you had a very enjoyable stay with us and had a lovely time in Cairns. We are concerned with the satisfaction of our guests and your feedback is of great value to us and will be shared with our team. Thank you for taking the time to post your feedback. We hope... More 

Geelong
Top Contributor
69 reviews 69 reviews
38 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed in many 5 star hotels across Australia but we found our experience in the presidential suite truly brilliant. Do yourself a favour and splash out for an experience - room 716! Wrap around balcony, bedroom, study,lounge dinning kitchen massive bathroom and foyer it's a huge and well equipped suite. The view was very good. Room cleanliness and... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear JimmyGeelong, We are delighted to read your review on your stay with us, thank you very much for taking the time to post your feedback. We are happy that you enjoyed your stay in our Presidential Suite, which is a truly beautiful room. It is through feedback such as yours that we are able to maintain the quality of... More 

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