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All 66 Cairns hotels

Pullman Reef Hotel Casino

5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia
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Ranked #3 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Dave B
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1,100 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have these guys a touch up previously over their very poor attempt at a 5 star breakfast. Well I happily eat my words. They now have hot and cold full buffett plus al arcarte. When you buy a full breaky you get the buffett plus a choice from the menu. Played Pullman

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Kolkata (Calcutta), India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

This hotel is very near the ferry terminal and good for trips to the Reef, the Mossman Rain Forest and the Kuranda Railway. The best way is to take the Railway up. Gold Class is interesting. The sky rope way on the way down in a Diamond Class cabin with a glass bottom is unique. It is best to take... More

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Cairns Region, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

we have stayed here 14 times in the last 10 years and every time it just get better we are allways up graded great place to have a good weekend it was my birthday we had dinner that night a t the hotel tamarinds resturant it was so nice,

Review collected in partnership with Accorhotels.com

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Norma A, We very much appreciate your kind feedback and would like to thank you for being such a loyal guest. Great to read that you had a lovely time celebrating your birthday with us enjoying dinner in our Tamarind restaurant. We hope you keep coming back for some relaxing weekends and give us the opportunity to make them... More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The Good. We stayed for three nights at the beginning of August 2014. We found the room clean, well appointed and spacious, the bed very comfy, the location right in the heart of town and the Esplande spot on and the view looking straight across the harbour, amazing. Bed was made and rooms were beautifully made up every day and... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear colbloke, We very much appreciate you taking the time to give your feedback on your recent stay with us. We take our guests' comments very seriously, as all our team strive to provide a superior service for every customer. We are very sorry about the unsatisfactory staff behaviour upon check-in, I have already followed this up with my team... More

geneva
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Though we liked the overall luxury settings and comfort of the room, we were a disappointed due to the presence of the ants that we discovered the second day, first in the bathroom, walking around the sink, then in the bedroom, walking on the walls and on the TV furniture. We reported to the reception. The lady was nice enough... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear SushiTrotter, We thank you very much for the review on your stay at our hotel. We are very sorry for the ant issue in your room which could not be rectified during your stay and left you with bad memories of your time with us. Unfortunately, due to the tropical location of our hotel, ants can be present at... More

Darwin, Australia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

A few nights in the Junior Suite were comfortable thanks to a good size room and big balcony. The room amenities are nice and the beds soft but are sagging in the centre. The location is convenient to the mall, restaurants and esplanade, there is a small 24hr store accross the street. The Concierge staff were the stars, always helpful... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Trippin_4Kicks, Thank you for taking the time to comment on your stay with us. Your feedback is very important to us, as we strive to provide a superior service experience for all our guests. I will also share your comments with our staff, especially Concierge. I am sorry that the bedding in your suite was not satisfactory, I will... More

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The very best in Cairns. Close to the pier to get to GBR, also to restaurants and if you want to stay late into the night it also has a casino. Rooms are recently done up with a spa bath tub in room. Ask for a harbour facing room. And if you have time, go out for a run over... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Ash2501, Thank you for your recent review on your stay with us. We truly are located in a great spot in Cairns, great to explore the city and its' surrounds. The boardwalk is always nice to go for a walk or run too. We are very pleased that you enjoyed your stay with us. Hopefully we will be able... More

Contributor
11 reviews 11 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last week for one night for a work trip. Great stay- wish it had of been longer. Extremely helpful concierge, spacious and well equipped room with a beautiful view of the water, ideal location and great pool area. (Although the water temp was a little chilly) Will definitely be back.

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 1180 Bel, Thank you for taking the time to comment on your stay with us. It is always a pleasure to receive such positive feedback from our guests and I will share it with our team. We hope you will consider us when planning your next holiday and spend some more time here to be able to truly explore... More

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Cairns #2 Luxury Hotel in Cairns #2 Romantic Hotel in Cairns #4 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
Number of rooms
128

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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