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Pullman Reef Hotel Casino

Travelers' Choice award winner
35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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1,510 Reviews from our TripAdvisor Community

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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Thoroughly enjoyed our stay!!! Staff were fantastic and let us check in early and very helpful! We stayed in a King suite which had a balcony and a spa bath! We spent NYE here and we ended up having a late check out which they had no problem with! Bed was super comfy!!! Staff were extremely accommodating!

Helpful?
Thank Elisa N
Cairns, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just superb! Great service, food and cocktails. Beautiful room as well. Staff couldn't have been nicer in the hotel, tamarinds restaurant or vertigo bar. Just a great place to stay. The room had a huge bath tub as well. Centrally located is a bonus too.

Helpful?
Thank talia16car
Margaret River, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a rather disappointing experience up in Port Douglas, it was refreshing to receive such amazing treatment at the Reef. The Tamarind for breakfast also receive an honourable mention. The staff are terrific & always make you feel welcome.

Helpful?
1 Thank Ryan F
Portsmouth, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After 3 months travelling Asia and Australia my partner and I ended our time away in this hotel! We loved every minute of our time here, the room was large, modern and very clean and the bed sooooo comfy! The staff were always polite. The pool area although small was spotless and the variety of sunbeds was really nice! We... More 

Helpful?
Thank Kate W
Brisbane, Australia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

In Cairns on business and stopped over for one night at the Reef Hotel Casino. Easy review to write (and perhaps I need to get out more), but this is the best hotel I've ever stayed in. The room was spotless. The fittings were first class, the corridors smelt 'lemony' and the service was excellent. Couple of little highlights: -... More 

Helpful?
2 Thank Rodreview
Toronto
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has the best view of the wharf and nicely decorated rooms. The breakfast was good, do a custom order the buffet is not great. The flat white is awesome and the staff is wonderful. Our room had ants in the bathroom but could be due to the hot wet climate but at these hotel prices this should not... More 

Helpful?
Thank RaquelToronto
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lovely room, great service, excellent breakfast, great location. We would definitely stay here again and recommend this hotel. The concierge was especially helpful. The only criticism is that the casino isn't much and we walked through and never came back. We didn't stay here for the casino though, so it was fine.

Helpful?
Thank Susan M
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Susan M, I am so pleased to hear that you enjoyed your stay at our hotel and your room. Thank you for your review and I hope we can see you back here again soon! Sincerely, Wayne Reynolds General Manager Hotel More 

sao paulo, brazil
Level Contributor
276 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is well located just next to the waterfront promenade. Large rooms, well appointed and comfortable. Good wi-fi connection, good breakfast. Useless concierge service; pretty much substandard. Annoying parking service: you have to validate your tickets whenever you come in or out of the hotel.

Helpful?
Thank acukiert
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Acukiert, Thank you for choosing to stay with us at the Pullman Reef Hotel Casino. I am very pleased to hear that you enjoyed your stay! Sincerely, Wayne Reynolds General Manager Hotel More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here a couple of weekends ago and really enjoyed it. I live south of Cairns and had a work show on and thought id treat the family to a night out. Rooms were clean, check in was easy and the restaurant was amazing. We did the brunch on Sunday - hands down the best lunch experience Ive had in... More 

Helpful?
Thank JackS8884
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear JackS8884, Thank you for your review, I hope we can welcome you back to stay again in the future. Sincerely, Wayne Reynolds General Manager Hotel More 

Chicago, Illinois
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Pullman during our honeymoon back in November, and it was absolutely perfect for us. We spent our first night in Cairns at the Pullman, and then we checked out for a night to do an overnight trip to the Great Barrier Reef, and then we returned to the Pullman. The front desk staff... More 

Helpful?
Thank Julie M
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Julie M, Thank you for your lovely review, I am so pleased that you enjoyed your honeymoon staying with us! I hope we can welcome you back for your anniversaries many years to come. Sincerely, Wayne Reynolds General Manager Hotel More 

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