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All 66 Cairns hotels

Pullman Reef Hotel Casino

5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia
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Ranked #3 of 66 Hotels in Cairns
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
mintie hobart
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1,111 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
hobart
Top Contributor
69 reviews 69 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spacious rooms beautifully clean and a comfy bed. Just perfect for an overnight stay before heading to Fitzroy Island. Within walking distance to the esplanade but nice and quiet overnight. Didnt try any of the food options as lots of restaurant nearby. Would certainly recommend.

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SA
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel to Cairns for business often and always stay here. None of this wood and metal modern stuff, these rooms are comfortable and elegant without being minimalist and stark. I have also stayed here with family. This hotel never disappoints, I wouldn't stay anywhere else in Cairns.

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Adelaide, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed in the presidential suite for 4 nights what a great time ! This hotel is quite separate from the Casino so it's quite and not overrun by the Casino crowd . The service and staff are great the only things that let us down was the room service food dinners where not ideal we ordered a steak one... More

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Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room was ok - advertised they were recently refurbished but didn't feel like it, the bed was comfy. Room service food was awful. Breakfast at restaurant was simple. We went to pool and it was ok. Property was Just average. Would be lots better options available.

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Sydney
Top Contributor
97 reviews 97 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is essentially 4 1/2 stars and is quite independent of the Casino and as such suitable for anyone. Location is excellent being a less than 5 minute walk to the water's edge - remember there is no beach in Cairns rather an huge communal pool, and 5 minutes to the shops.The staff are friendly and helpful, the rooms,... More

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queensland
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pleasant and great staff. Nice rooms. Restaurant apart from Chinese one was great. Meals at Chinese appear to be pre cooked and not acceptable for price, when we asked we were told that they had another kitchen out back!! Garlic prawns steamed!!! Casino staff friendly also and prices in casino reasonable.

Was this review helpful? Yes 2
Auckland, New Zealand
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed for 6 nights combining a social trip with a conference. The hotel presents itself well, and the attentive staff are right there from the moment you pull up kerbside. Check-in was a breeze with a super happy chap, dressed in smart uniforms expected for hotel of this type. My room was on level 3 on the seaward... More

Was this review helpful? Yes 3
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BJH 885, Thank you for taking the time to post your comments on your recent stay with us. Enjoying breakfast on the balcony of your room with views over the Inlet is truly a lovely way to start the day. We are happy that you enjoyed the room service offerings! Your feedback will serve as an encouragement to our... More

Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Two weeks prior to Australia I've booked the hotel for a vacation, from booking until my stay no problem everything runs smoothly. Upon arriving at the hotel reception were very friendly and very good view. Tv,room,toilet,bed room all good !! one of the best hotel i ever had. Sure i recommend to other tourist if come to Australia.

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear tracy p, Thank you for choosing to stay with us, we are delighted to read that you enjoyed your stay with us and were happy with the service provided and the room you are stayed in. We all strive to provide a superior service experience for all our guests, I will share your feedback with our team! Thank you... More

Sydney, Australia
Top Contributor
51 reviews 51 reviews
6 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A couple of days before we were due to arrive we received a call from the hotel asking what time we would be arriving - was impressed with the customer service. We requested a high floor, quiet room with a water view. Location wise very good approx 15mins from airport, close to everything including good restaurants. Check in was easy... More

Was this review helpful? Yes 2
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 123LS, Thank you very much for your feedback on your stay with us. It is a pleasure to read that you enjoyed the views from your room over the inlet, which are truly beautiful, especially at sunrise or sunset. Our team is constantly trying hard to provide excellence in service and we really appreciate any feedback from our guests.... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Pleasantly surprised by the spaciousness, cleanliness and overall quality of accommodation. Staff also friendly and attentive. Location is where you would want to be. The adjoining casino is pretty daggy but the hotel part of the building stands apart and on the whole I couldn't fault it.

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Sydamp, Thank you for taking the time to comment on your stay with us! It is always a pleasure to read that our guests like the comfort of our hotel and surrounds and that we could provide you with an enjoyable stay. We hope you will be able to visit us again in the near future. Yours sincerely, W.... More

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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