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All 66 Cairns hotels

Pullman Reef Hotel Casino

5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia
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Ranked #3 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
colbloke Brisbane, Australia
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1,095 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The Good. We stayed for three nights at the beginning of August 2014. We found the room clean, well appointed and spacious, the bed very comfy, the location right in the heart of town and the Esplande spot on and the view looking straight across the harbour, amazing. Bed was made and rooms were beautifully made up every day and... More

Was this review helpful? Yes 1
geneva
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Though we liked the overall luxury settings and comfort of the room, we were a disappointed due to the presence of the ants that we discovered the second day, first in the bathroom, walking around the sink, then in the bedroom, walking on the walls and on the TV furniture. We reported to the reception. The lady was nice enough... More

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Darwin, Australia
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A few nights in the Junior Suite were comfortable thanks to a good size room and big balcony. The room amenities are nice and the beds soft but are sagging in the centre. The location is convenient to the mall, restaurants and esplanade, there is a small 24hr store accross the street. The Concierge staff were the stars, always helpful... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Trippin_4Kicks, Thank you for taking the time to comment on your stay with us. Your feedback is very important to us, as we strive to provide a superior service experience for all our guests. I will also share your comments with our staff, especially Concierge. I am sorry that the bedding in your suite was not satisfactory, I will... More

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The very best in Cairns. Close to the pier to get to GBR, also to restaurants and if you want to stay late into the night it also has a casino. Rooms are recently done up with a spa bath tub in room. Ask for a harbour facing room. And if you have time, go out for a run over... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Ash2501, Thank you for your recent review on your stay with us. We truly are located in a great spot in Cairns, great to explore the city and its' surrounds. The boardwalk is always nice to go for a walk or run too. We are very pleased that you enjoyed your stay with us. Hopefully we will be able... More

Contributor
11 reviews 11 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here last week for one night for a work trip. Great stay- wish it had of been longer. Extremely helpful concierge, spacious and well equipped room with a beautiful view of the water, ideal location and great pool area. (Although the water temp was a little chilly) Will definitely be back.

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 1180 Bel, Thank you for taking the time to comment on your stay with us. It is always a pleasure to receive such positive feedback from our guests and I will share it with our team. We hope you will consider us when planning your next holiday and spend some more time here to be able to truly explore... More

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My partner and I were there for 2 nights for our short trip to Cairns.. compared a few different hotels on Tripadvisor and decided to go to with Pullman Reef..and we were glad that we did.. We got to the hotel around 930am due to our early flight..Our room wasn't ready so we were given a key to freshen up... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear PocketJenni, We are delighted to read that you enjoyed your stay with us, thank you for your comments. A good rest is so important, great that you liked our comfy beds. We are very sorry for the street noise coming from the road works, this should no longer be an issue when you next come and stay with us.... More

Mooloolaba, Australia
Top Contributor
83 reviews 83 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights,wish I had booked in for longer. Took advice from fellow travellers and upgraded to room with balcony and water views.this was certainly the way to go. Very comfortable room and very quiet. Breakfast in the adjoining Tamarind Restaurant was A La Carte and the best hotel breakfast EVER ! Loved having the Casiino adjacent and even... More

Review collected in partnership with Accorhotels.com

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BHP 534, Thank you for your feedback on your stay with us, great choice staying in one of our lovely waterview rooms. Our Chef always tries to create something new for our breakfast menu, so it is nice to read that you enjoyed his offerings. Hopefully you will be back for a visit in the near future and even... More

Brisbane, Australia
Top Contributor
64 reviews 64 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a conference and was very happy with the level of customer service and Friendly staff. It was a Pleasant environment from the moment I arrived. The rooms are large, clean and modern. Mine looked out over the water so I enjoyed a great view. I stayed for a week and could not fault anything. We had... More

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Melmusic, Thank you for your review on your stay and the feeback on the conference you attended. Our team will be delighted to hear that you were happy with the food offerings during the conference and the level of service provided. We hope you will be able to come and visit us again for a holiday to enjoy our... More

Nairobi, Kenya
Top Contributor
50 reviews 50 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a junior suite for two nights. Nice and easy check in, even though we arrived early. Nice big clean room. Amazing bathroom, huge balcony. Breakfast was good. Poolside is nice and peaceful. They gave us a complimentary late check out, making life very easy. Can't fault the place at all. Great location. Lousy wifi...as is the case... More

Was this review helpful? Yes 2
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear KulaRaha, Great to read that you enjoyed your stay in one of our Junior Suites. They truly provide plenty of space for a relaxing holiday. Hopefully you will be able to come and visit us again sometime in the near future. Thank you very much for taking the time to comment on your stay! Yours sincerely, W. Reynolds General... More

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel consistently provides a relaxing stopover, the rooms are always perfect, very quiet with the most comfortable beds I have ever slept in and the staff are always helpful and friendly. I have been staying here for the past few years and would not consider another hotel. Breakfast or Dinner in Tamarind Restaurant is quick and easy as well.

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear PODKS, Thank you for your review and thank you for your loyalty! I is great to read that enjoy staying with us and that you are happy with the standard of service provided. The feedback from our guests is very important to us, as we strive to provide a superior experience for our customers. We are looking forward to... More

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Cairns #2 Luxury Hotel in Cairns #2 Romantic Hotel in Cairns #4 Family Hotel in Cairns
Hotel Class
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
Number of rooms
128

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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