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Pullman Reef Hotel Casino

5.0 of 5 35-41 Wharf St, Cairns, Queensland 4870, Australia
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1,229 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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  • Dutch first
  • English first
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Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Reef Hotel Cairns provided a very comfortable stay. In particular the staff were very friendly and helpful. The facilities were modern and well maintained. The fitness centre has the basics - but is clean, with towels and water provided. I would not hesitate to stay again.

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kyoto
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

It always seems strange to me that one of the peaceful hotels in Cairns is stuck beside a Casino and the 24 hour a day activity and noise that comes with a casino. The Reef Casino Hotel is the kind of place where you want to lock yourself away, order room service and not leave the room. Rooms are spacious,... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear JanNorthQueensland, Thank you very much for your kind review, we are delighted that you enjoy staying with us. Our rooms are truly beautiful to relax and unwind in, thank you for choosing us for your well deserved times out. Thank you very much for your time to post your feedback and we are looking forward to welcoming you back... More 

Dayton, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had such a great stay at this hotel, and if we're ever back in Cairns, we would definitely stay here again! Upon arrival, we were upgraded to a suite, and all I have to say is...wow! The room was amazing! There was a huge bathroom and walk-in closet, a second smaller bathroom, a family room with a large TV,... More 

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Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

First time we have ever stayed in a Pullman property. Hired two rooms for a week for my family to have a holiday in celebration of my 50th Birthday. My teenage sons were absolutely rapt with the City View Superior rooms and so was I. The staff were all very helpful and attentive at all times. A special mention and... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Renate111_13, Many thanks for posting your review on your stay with us. We are delighted that you and your family enjoyed some lovely time together to celebrate your birthday, thank you for choosing us. Feedback such as yours serves an encouragement to all of us and allows us to maintain the high standards of quality, service and comfort for... More 

Fishers, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed three nights here in April 2014. After the long trip from the U.S., we were exhausted and hungry. Called room service and our food was quickly delivered by a very kind lady who remembered us every time we saw her the next few days. Our room was large and very comfortable, and we had a small balcony with a... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear nikkiphipps, Thank you very much for posting your feedback on your stay with us. It is great to read that you enjoyed the level of service provided by our team and we were able to create a memorable experience of your Australian holiday. We hope you will have another opportunity in the future to visit us and enjoy another... More 

Gloucester, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in one of the junior suites and it was fabulous. We were a tad annoyed that it wasn't a seperate bedroom and living room (the description said desperate living room which I thought meant 2 separate rooms) as we have a 2 year old who goes to bed a lot earlier than us and as it was one... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Carlylouiseb, We very much appreciate you taking the time to post your review of your stay with us. It is great to read that even your 2 year old enjoyed her holidays with us. I am very sorry about the misundertstanding with the separate sitting area, we do hope that your daughter still had a good sleep. Great to... More 

Orlando, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Pullman Reef Hotel for 4 days: everything was perfect: friendly professional staff, excellent location right in the middle of everything, one of the nicest rooms we have ever stayed corner room with wraparound balcony. The bed was huge, larger than a king, extremely comfortable and the linens were to so luxurious. The Chinese restaurant in the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear fishert, We sincerely appreciate your kind words, thank you for your feedback on your stay with us. We all hope that we made your stay with us a memorable one. Your comments are very valuable to us, as they allow us to maintain the high standards of quality, service and comfort for which we are renowned. We do hope... More 

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very central to wonderful delicious eateries The rooms are spacious though a little dim when doing laptop work at night Tamarind staff attentive and friendly Laurent and the concierge very accommodating Elevators are a bit slow apart from that a pleasant stay and will definitely return

Was this review helpful? Yes 2
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BenSas, Your comments inspire us to strive harder in servicing our guests, thank you very much for your feedback. We all strive to provide excellence in service, it is great to read that the team made your stay with us enjoyable. We all hope that you will be able to visit us again in the near future. Yours sincerely,... More 

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns

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