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Pullman Reef Hotel Casino

5.0 of 5 35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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1,227 reviews from our community

Traveler rating
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    318
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179
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
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  • Mar-May only
    (251)
  • Jun-Aug only
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kyoto
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

It always seems strange to me that one of the peaceful hotels in Cairns is stuck beside a Casino and the 24 hour a day activity and noise that comes with a casino. The Reef Casino Hotel is the kind of place where you want to lock yourself away, order room service and not leave the room. Rooms are spacious,... More 

Was this review helpful? Yes
Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First time we have ever stayed in a Pullman property. Hired two rooms for a week for my family to have a holiday in celebration of my 50th Birthday. My teenage sons were absolutely rapt with the City View Superior rooms and so was I. The staff were all very helpful and attentive at all times. A special mention and... More 

Was this review helpful? Yes 1
Fishers, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed three nights here in April 2014. After the long trip from the U.S., we were exhausted and hungry. Called room service and our food was quickly delivered by a very kind lady who remembered us every time we saw her the next few days. Our room was large and very comfortable, and we had a small balcony with a... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear nikkiphipps, Thank you very much for posting your feedback on your stay with us. It is great to read that you enjoyed the level of service provided by our team and we were able to create a memorable experience of your Australian holiday. We hope you will have another opportunity in the future to visit us and enjoy another... More 

Gloucester, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in one of the junior suites and it was fabulous. We were a tad annoyed that it wasn't a seperate bedroom and living room (the description said desperate living room which I thought meant 2 separate rooms) as we have a 2 year old who goes to bed a lot earlier than us and as it was one... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Carlylouiseb, We very much appreciate you taking the time to post your review of your stay with us. It is great to read that even your 2 year old enjoyed her holidays with us. I am very sorry about the misundertstanding with the separate sitting area, we do hope that your daughter still had a good sleep. Great to... More 

Orlando, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Pullman Reef Hotel for 4 days: everything was perfect: friendly professional staff, excellent location right in the middle of everything, one of the nicest rooms we have ever stayed corner room with wraparound balcony. The bed was huge, larger than a king, extremely comfortable and the linens were to so luxurious. The Chinese restaurant in the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear fishert, We sincerely appreciate your kind words, thank you for your feedback on your stay with us. We all hope that we made your stay with us a memorable one. Your comments are very valuable to us, as they allow us to maintain the high standards of quality, service and comfort for which we are renowned. We do hope... More 

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very central to wonderful delicious eateries The rooms are spacious though a little dim when doing laptop work at night Tamarind staff attentive and friendly Laurent and the concierge very accommodating Elevators are a bit slow apart from that a pleasant stay and will definitely return

Was this review helpful? Yes 2
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BenSas, Your comments inspire us to strive harder in servicing our guests, thank you very much for your feedback. We all strive to provide excellence in service, it is great to read that the team made your stay with us enjoyable. We all hope that you will be able to visit us again in the near future. Yours sincerely,... More 

Tully, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

We love the Junior Suites at the Reef Hotel Casino and have stayed there on number of occasions with the double bath being the definite drawing card. Planning next stay already. Love the Junior Suite.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 456amandao, Great to read that you like our Junior Suites, they are truly a lovely room for a weekend away. Thank you for posting your review! We hope you will be able to visit us again soon. Yours sincerely, W. Reynolds General Manager More 

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns

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