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Pullman Reef Hotel Casino

Travelers' Choice award winner
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35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,249 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Contributor
13 reviews 13 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 lovely nights recently. Arrived at 5 am and was unable to check in due to high occupancy, the staff were very nice and kept us upto date with an eta to be able to check in. We were given a room at around 10 which was great. Wonderful room with a beautiful view and big spa... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jingo, Thank you very much for taking the time to post your review on your stay with us, all of us are really pleased that you had a lovely time. The satisfaction of our guests is very important to us as we strive to better each and every day. We hope you will consider staying with us again, should... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have had a fantastic time and all the staff have gone out of there way to make it the bast stay ever. Room was the fantastic, big balcony, big bathroom and the view over the harbour sensational. Walking distance to every thing. Breakfast every morning is all you need to get you through the day and is prefect. Any... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Shane H, We are delighted that you chose to stay with us for your honeymoon in Cairns and that you had a memorable time. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which we are renowned and they will be shared with all our... More 

India
Top Contributor
69 reviews 69 reviews
59 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

What was great: 1.)Rooms (junior suite with a big balcony and a jacuzzi and a splendid view) 2.)A wonderful collection of coffee,chocolates and wine complementary in the room and lobby 3.)casino and amenities 4.)location 5.)concierge (offered best prices and guidance for all activities like reef tours,bungee jumping, koranda visit) What was substandard? 1.)Buffet breakfast (should have been more choices for... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Aman-Tekriwal, Thank you very much for posting your review on your recent stay with us. It is a pleasure to read that you had an enjoyable time and that you were happy with the quality of your room and the service provided by our team. We will forward your comments regarding more vegetarian options for breakfast to our Chef... More 

Caister-on-Sea, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a delight to arrive at this hotel on the Wharf after a tiring 24 hour flight from the UK. Sank into the spa bath, opened the sliding door and could view the water from the bath. Beds were superb, deep and comfortable . Balcony overlooking green space, water and the walkway to the wharf. Room service was fast with... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear paulabrown123014, We sincerely appreciate you posting your feedback on your recent stay with us, we are delighted that you were happy with your room and the service provided throughout your stay. Relaxing in your room's spa bath after a long overseas flight is for sure the way to go and it is great to read that you enjoyed our... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Upon arrival the staff were all friendly and accommodating. Check-in was fast and the room was very clean and tidy as was the bathroom and toilet. My girlfriend enjoyed the very deep spa bath. The large bed was very comfortable considering I am a large guy. It was only a couple of dollars extra to have the valet park our... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 05hsv, We hope you enjoyed your friend's 50th birthday celebrations, thank you for choosing to stay with us on the night. We are delighted to read that you found your room comfortable and that your girl friend liked the relaxing spa bath. Thank you for posting your feedback on your stay here on Tripadvisor. We hope we will have... More 

Detroit, Michigan
Top Contributor
55 reviews 55 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 3 nights in February 2015. The hotel is very good in all respects. The breakfast buffet is very good.The location is great, and the concierges were very helpful. Hint: ask for a room far away from the nightclub in the casino. The booming bass from the music was audible in our room. It was not very loud,... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear ztaaks, We would like to thank you very much for your feedback and are pleased that you enjoyed your stay with us. A good breakfast is the start to a perfect day, great to read that you were happy with our offering. We are very sorry that you were disturbed by noise coming from the nightclub, we indeed do... More 

New York City, New York
Top Contributor
134 reviews 134 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

THE GOOD: -The rooms were very spacious. -I liked how they had the toilet separate from the shower and the (his and her) sinks. This makes sharing a room with someone more convenient. But the set up of it was a little weird. There was also a bathtub in the bathroom and then these double doors that can slide open... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Meltam, Thanks for taking the time to post your comments. Great to see there were lots of positives about your stay. I have passed you feedback onto our Executive Housekeeper to follow up with the team members that cleaned your room. As for ghosts.....you are indeed the first to report one. I do hope you weren't too scared by... More 

Windsor Locks, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely loved our hotel room. Spacious room with a great bathroom that has double sinks, a tub, and a nice walk-in shower. The toilet is in a separate room with another sink. The bed was extremely comfortable and we slept great! We had a balcony with a partial view of the marina. The room had free WiFi and two USB... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear SheehanTravel921, We sincerely appreciate you taking the time to write a review on your stay with us. It is such a pleasure to read that you enjoyed our comfortable beds and our spacious bathrooms. Your feedback is very valuable to us as we work to be better each and every day. We hope you will be able to visit... More 

Melbourne, Australia
Top Contributor
57 reviews 57 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Love the hotel.... Not quite as polished as when it was the slightly more upmarket Sofitel, but very very good service, great rooms, and excellent buffet/a la carte breakfast. My go to hotel in Cairns. Would hugely recommend this hotel for families looking for a quality hotel in a great central location. Don't be put off by the fact it... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Aussie_Kate_08, We very much appreciate you taking the time to write a review on your recent stay with us and we are delighted that you enjoyed your time with us. The location of the hotel is truly perfect for exploring Cairns and the region or for just relaxing in your room taking in the lovely views. Thank you for... More 

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