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Pullman Reef Hotel Casino

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35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,246 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Caister-on-Sea, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a delight to arrive at this hotel on the Wharf after a tiring 24 hour flight from the UK. Sank into the spa bath, opened the sliding door and could view the water from the bath. Beds were superb, deep and comfortable . Balcony overlooking green space, water and the walkway to the wharf. Room service was fast with... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Upon arrival the staff were all friendly and accommodating. Check-in was fast and the room was very clean and tidy as was the bathroom and toilet. My girlfriend enjoyed the very deep spa bath. The large bed was very comfortable considering I am a large guy. It was only a couple of dollars extra to have the valet park our... More 

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Detroit, Michigan
Top Contributor
52 reviews 52 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for 3 nights in February 2015. The hotel is very good in all respects. The breakfast buffet is very good.The location is great, and the concierges were very helpful. Hint: ask for a room far away from the nightclub in the casino. The booming bass from the music was audible in our room. It was not very loud,... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear ztaaks, We would like to thank you very much for your feedback and are pleased that you enjoyed your stay with us. A good breakfast is the start to a perfect day, great to read that you were happy with our offering. We are very sorry that you were disturbed by noise coming from the nightclub, we indeed do... More 

New York City, New York
Top Contributor
130 reviews 130 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

THE GOOD: -The rooms were very spacious. -I liked how they had the toilet separate from the shower and the (his and her) sinks. This makes sharing a room with someone more convenient. But the set up of it was a little weird. There was also a bathtub in the bathroom and then these double doors that can slide open... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Meltam, Thanks for taking the time to post your comments. Great to see there were lots of positives about your stay. I have passed you feedback onto our Executive Housekeeper to follow up with the team members that cleaned your room. As for ghosts.....you are indeed the first to report one. I do hope you weren't too scared by... More 

Windsor Locks, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely loved our hotel room. Spacious room with a great bathroom that has double sinks, a tub, and a nice walk-in shower. The toilet is in a separate room with another sink. The bed was extremely comfortable and we slept great! We had a balcony with a partial view of the marina. The room had free WiFi and two USB... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear SheehanTravel921, We sincerely appreciate you taking the time to write a review on your stay with us. It is such a pleasure to read that you enjoyed our comfortable beds and our spacious bathrooms. Your feedback is very valuable to us as we work to be better each and every day. We hope you will be able to visit... More 

Melbourne, Australia
Top Contributor
57 reviews 57 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Love the hotel.... Not quite as polished as when it was the slightly more upmarket Sofitel, but very very good service, great rooms, and excellent buffet/a la carte breakfast. My go to hotel in Cairns. Would hugely recommend this hotel for families looking for a quality hotel in a great central location. Don't be put off by the fact it... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Aussie_Kate_08, We very much appreciate you taking the time to write a review on your recent stay with us and we are delighted that you enjoyed your time with us. The location of the hotel is truly perfect for exploring Cairns and the region or for just relaxing in your room taking in the lovely views. Thank you for... More 

Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are just what u need with a little extra feeling of being pampered. Lovely idea of having the bath open onto the room, everything was beautiful and comfortable. Pure luxury! Amazing buffet breakfast in the morning, and late night room.service great!!We will be back for sure.

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Nina H, Great to read that we were able to give you a feeling of being a little bit pampered and you enjoyed your stay with us. Your kind words will be passed on to our team, as we all work hard to provide excellence in service for all our guests. Thank you very much for your kind words.... More 

Cairns, Queensland, Australia
Top Contributor
113 reviews 113 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had organised to go out with work colleagues for dinner, so we decided to stay for a night. We had stayed here some time ago and it was good. This time was even better, the room was clean and the check in took all of a minute. The bed was something else, my wife and I agreed that this... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Live Cairns, Many thanks for your great feedback, it is always a pleasure to get such fantastic reviews from our local visitors. I must agree with you, the Eggs Benedict our Chefs produce at breakfast are truly delicious, the best thing after a good night's rest to start the day. Thank you for taking the time to comment on... More 

Pittsburgh, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is beautiful!!!! The view from the room, the room itself and the very nice people who give you service ...this visit was top notch!!!! We had to leave very early in am to catch the plane to Brisbane and were very efficient in getting bags, calling a cab, and check out process. Thanks for great night a the... More 

Was this review helpful? Yes
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Diana G, Thank you very much for posting your feedback on your stay with us. We are delighted to read that you were happy with your room and the service provided by our team. We are always concerned about the satisfaction of our guests and your feedback is of great value to us and will be shared with our... More 

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