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Pullman Reef Hotel Casino

Travelers' Choice award winner
Hotel website
35-41 Wharf St, Cairns, Queensland 4870, Australia
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Pullman Reef Hotel Casino
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Pullman Reef Hotel Casino
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1,261 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
233 reviews 233 reviews
31 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I really enjoyed my 5 day stay here and can see why this hotel is rated in the top 25 in Australia on Tripadvisor. I booked a "standard" room but it was far from basic being very roomy with a balcony and a nice view across to the mountains behind Cairns. Extremely comfortable king sized bed. Lovely use of plantation... More 

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charleston, sc
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel was just like Cairns - perfect! We had a beautiful view from our huge balcony overlooking the water and the mountains. The bathrooms are big with two sinks, and the toilet has its' own room with a sink as well. The bedroom was very comfortable, and the room was spotless. The casino is not like Las Vegas where... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear LauraT, We are happy to read that you had a very enjoyable stay with us and had a lovely time in Cairns. We are concerned with the satisfaction of our guests and your feedback is of great value to us and will be shared with our team. Thank you for taking the time to post your feedback. We hope... More 

Geelong
Top Contributor
69 reviews 69 reviews
38 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We have stayed in many 5 star hotels across Australia but we found our experience in the presidential suite truly brilliant. Do yourself a favour and splash out for an experience - room 716! Wrap around balcony, bedroom, study,lounge dinning kitchen massive bathroom and foyer it's a huge and well equipped suite. The view was very good. Room cleanliness and... More 

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Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just amazing! Nice rooms, great staff and awesome view from the room. The restaurant in house is amazing and the casino is within the complex. You can do soo many things around with staff happy to help with tour bookings and suggesting nearby places. Couldn't fault this place.

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear PD8486, We are delighted to read your review on your recent stay with us, thank you very much for posting a feedback. Our team is always happy to help to make all our guests' stays as comfortable and enjoyable as possible and there is always something to do around the complex as well. We hope we will have the... More 

Sydney
Top Contributor
218 reviews 218 reviews
28 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We found plenty of parking underneath and right near the lifts up to the lobby. Friendly and efficient check in. Rooms were great - plenty of room and very comfortable king size bed. Our balcony only looked over to the other Pullman Hotel across the road so no need for a balcony in this lower level. Shutters on the windows... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear LJSydney, Thank you very much for your review on your recent stay with us, it is great to read that you had an enjoyable time with us. We do offer different room categories, some with ocean views and some with city views but all of them are equipped with our generously laid out bathrooms. We hope you will have... More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We decided to spend our 16th Wedding Anniversary at the Pullman Reef Hotel Casino. I surprised my wife with the booking. I went about 2 weeks prior to talk to them and they let me see a room with harbour views and also a junior suite. I booked the suite! Our suite had harbour views, a balcony running the entire... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear DameonJ, Thank you very much for your 5-star review of our hotel, it is fantastic to read that our team was able to assist you in organizing a lovely anniversary stay for you and your wife! The feedback provided by our guests is very important for us, as we strive to provide a superior experience for all customers and... More 

Brisbane
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Pullman is the most beautiful hotel. The rooms are really big. The bathrooms are amazing with a great big spa bath that you can move the sliding loover and your in the lounge and can watch the tv from in there. The gym is very small and only 2 treadmills and a few other pieces of equipment but it's... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear PhoebeAlexander, We very much appreciate your comments on your recent stay with us, thank you for your time. It is great to note that you find our pool area very relaxing and you enjoy the lovely spa baths in the rooms and our comfy beds. Your kind words are very encouraging as our guest's satisfaction is our primary concern.... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The service from the motel staff was great. The quality of our room was exceptional, from the spa, to the slippers and bath robe, a king size bed, a cosy balcony with great views, 24 hour room service and a very well stocked bar fridge. There was a number of dinner venues inside the casino and the food was sensational,... More 

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Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear MyBiff, We sincerely appreciate you taking the time to write a review on your time with us, great to read that you enjoyed your stay and were happy with your room. Among all our dining outlets in the complex, our award winning Tamarind restaurant is worth a visit and we are happy that you had the opportunity to enjoy... More 

Top Contributor
102 reviews 102 reviews
35 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

there are so very many apartment hotels in cairns these days - all much of a muchness with themes of hard edges, pale greys and chrome. the reef hotel stands out from this with rooms that manage to feel clean and bright yet still have an almost colonial character. all the rooms are nice. sea view are better. there are... More 

Was this review helpful? Yes 1
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear lauradavidgrace, Thank you very much for your lovely words, we are very happy to read your feedback and that you enjoyed your stay with us. Our hotel caters indeed for families, couples and business travelers alike, with spacious rooms designed in a modern tropical style. Our team aims to make every guest feel at home whilst staying with us,... More 

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