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Hilton Cairns

#9 of 66 Hotels in Cairns
Certificate of Excellence
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34 Esplanade, Cairns, Queensland 4870, Australia
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Hilton Cairns
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Hilton Cairns
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1,340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed several nights , executive suite on 9th floor . Immaculate room, fantastic service . Certainly made my stay memorable . The friendly manner of the staff, especially in the executive lounge . They bent over backwards to assist us with cancelled trips due to cyclone .

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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the hilton during a flying visit to see the great barrier reef. We found the staff brilliant, with the rooms clean and its in an ideal location. See if you can upgrade to an executive room and get the use of the executive lounge, including free drinks and canapes. Highly recommend.

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John L, General Manager at Hilton Cairns, responded to this review

Dear Adam Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments on the hotel. I am glad to hear that you made time, even if it was a flying visit, to travel to the Great Barrier Reef – I hope you enjoyed the experience. I was pleased to see... More 

Sheffield
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Recently stayed here for 2 nights to visit the Great Barrier Reef. Booked an executive room with a sea view and balcony, which was great. Spacious and clean room. The executive lounge was great and an extra added luxury, would defo recommend paying a little more for this!! No complaints at all.

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments on the hotel. I hope you enjoyed your time in the tropics and in particular your trip to the Great Barrier Reef. I was pleased to see you enjoyed the services of the executive lounge. We always receive... More 

Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

The facilities, staff and location of this Hilton property is perfect for enjoying the city of Cairns and the Great Barrier Reef. It is a welcoming and yet laid back facility that is perfectly located.

Review collected in partnership with Hilton Hotels & Resorts

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John L, General Manager at Hilton Cairns, responded to this review

Dear Jay I was absolutely delighted to read your review on Trip Advisor regarding your recent stay at Hilton Cairns. As our guest, your feedback about your experience is vitally important to our business. Once again, thank you for your comments and I look forward to welcoming you back to the hotel the next time you visit Tropical North Queensland.... More 

Newent, United Kingdom
Top Contributor
74 reviews 74 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Hilton, Cairns Spent three nights at the Cairns Hilton during our 2015 Australia trip. The Hilton is ideally located near the boardwalk and close to the shops and restaurants of Cairns, which is a relatively compact town. We arrived at the hotel well after check-in time so our room was ready, check-in was smooth and accurate. Our room was quite... More 

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Nick Thank you for your review following your recent stay at Hilton Cairns. I was very pleased to hear that you enjoyed your time with us, in particular the location, spacious rooms and buffet breakfast that was enjoyed. We hope that next time it will be for longer than just the three nights. Once again, thank you for your... More 

Hong Kong, China
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Hilton Cairns for 3 nights so we could experience the Great Barrier Reef. Overall we really enjoyed our stay and thought the location, quality, and service at the Hilton was top notch. Pros: Location- if you have booked any boat tours to the reef, the hotel is perfectly situated next to the marina... More 

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments on the hotel. I am glad to hear that you made time to travel to the Great Barrier Reef – a must do for any traveller visiting the Tropical North. I really appreciate your positive comments and feedback... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The House Keeping Manager Spanny and the ladies at the front desk are extremely rude and unfriendly, you hardly see anyone smiling or greeting you. Losing your belongings from the room is another issue. My white pair of shorts went missing from the room, when enquired at the front desk, I was told, "What can we do?". The rooms are... More 

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the Tripadvisor posting and I am sorry you’ve left the hotel with a poor impression of the team and service. As noted in private correspondence, every effort was made to find your missing clothing however our investigation was inconclusive. Yours sincerely, John Lucas| General Manager More 

Bridgewater, New Jersey
Top Contributor
225 reviews 225 reviews
44 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The pros: Location is excellent, right at the beginning of the esplanade, close to Marina A. The lobby is huge and offers free wifi (more on this later). check-in was quick and efficient, as well as check-out. The room is small, very cramped for two guests. There is a balcony (pay extra for the ocean view) so you can store... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear David Thank you for taking the time to complete the Tripadvisor review following your recent stay at Hilton Cairns. I was disappointed to read your comments and to see that our standards did not meet your expectations. We regularly receive positive comments from our guests on the hotel and Mondo Restaurant our Cafe on the waterfront and I do... More 

Stockton, UK
Top Contributor
100 reviews 100 reviews
66 hotel reviews
184 helpful votes 184 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Don’t be fooled by the impressive lobby when entering the hotel. You will soon find faults after a couple of minutes in the room. Despite having a good view across the lagoon the room itself had a blocked sink, faulty air-con, empty mini-bar and tea, coffee and toilet roll was not restocked. Having to request more toilet roll at a... More 

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for taking the time to post a review on Trip Advisor. I was extremely disappointed to read your comments. It is important to receive feedback from our guests to ensure that our standards are maintained, if not improved upon. On a positive note, I am happy to say that we have recently introduced complimentary internet in... More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here a while ago and was meant to write about it. After staying in another 5 Star Hotel I remembered the stay here and how delightful the stay was. The room standards are outstanding, the service is great and even that the hotel is quiet weathered, the refurbishment has done it's job fantastic. For Far North Queensland standards I... More 

Was this review helpful? Yes
John L, General Manager at Hilton Cairns, responded to this review

Dear Peter Thank you for your review of Hilton Cairns via Tripadvisor. I’m very pleased to read that you’ve enjoyed your stay with us and thank you for your positive comments on the great service and refurbished accommodation - I am really glad to hear you enjoyed your stay. I hope we’ll have the opportunity to welcome you back again... More 

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