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Hilton Cairns

#12 of 67 Hotels in Cairns
Certificate of Excellence
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34 Esplanade, Cairns, Queensland 4870, Australia
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1 room 1 adult
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Hilton Cairns
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1,672 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We had a wonderful stay at the Hilton Cairns for a few nights. The front desk staff was very friendly and helpful during our stay. One individual in particular (Jake) was great to talk with at nights during our stay. Each night when we came in he would ask what we did and how we enjoyed it. He also helped... More 

Helpful?
Thank Ryan G
Amsterdam, The Netherlands
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

When you just had Hiltons in Melbourne and Sydney then Cairns is from another order. Looks More a kind of Hilton managed almost by a local family not a business style hotel but very friendly without any stress. the exec lounge is very good with a nice view

Helpful?
Thank Martin P
John L, General Manager at Hilton Cairns, responded to this review

Dear Martin, Thank you for your review. I was very pleased to read that you enjoyed your stay with us. We focus a great deal on the helpfulness of our team members and it is excellent to see you experienced this first hand. I was pleased to see you took full advantage of the executive lounge, our location and enjoyed... More 

Beaverton, Oregon
Level Contributor
192 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a perfect location, next to the water and a few blocks from downtown. The rooms were clean and nice. Very relaxing after 18+ hours of travel. The breakfast buffet was excellent but expensive.

Helpful?
Thank steve-h132
John L, General Manager at Hilton Cairns, responded to this review

Dear Steve-h132 Thank you for taking the time to post a review on Tripadvisor. I was delighted to read that you enjoyed your stay with us and that the hotel’s central-city location and facilities were to your liking. I also thank you for your favourable feedback and constructive comments regarding our breakfast restaurant “Café Sunrise”. I look forward to welcoming... More 

Prestatyn
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hilton Cairns We stayed here as part of a package and had just come from Sydney, whilst I appreciate Cairns cannot compete with Sydney, I have tried to do a realistic review. The entrance doors are impressive and the 'Hilton' sign reassuring, so when we arrived our first impressions were 'this is a Hilton, so it should be fine !'... More 

Helpful?
Thank Wilhelm123Prestatyn
John L, General Manager at Hilton Cairns, responded to this review

Dear Wilhelm123Prestatyn, Thank you for taking the time to complete the Tripadvisor review following your recent stay at Hilton Cairns. I was disappointed to read some of your comments and to see that our standards did not meet your expectations. We regularly receive positive comments from our guests and I do apologise that your stay was not as enjoyable as... More 

Calgary, Canada
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Always a fan of the Hilton - and wasn't disappointed. Paid for the view, and the view was worth it. Grounds were gorgeous, close to everything! Shopping, beach, food and the bats (yes, I loved the bats) We also booked a day trip to the Great Barrier Reef, with Great Adventures, we picked up the tickets the night before and... More 

Helpful?
Thank Polo789
John L, General Manager at Hilton Cairns, responded to this review

Dear Polo789, Thank you for taking the time to leave feedback following your recent stay at Hilton Cairns. I’m pleased to read that you enjoyed your stay overall and the location, central to tourist attractions and the Great Barrier Reef departure terminal. Many guests have commented on our great location and beautiful marina views and it is the reason that... More 

Sydney, Australia
Level Contributor
15 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff were all so helpful, nothing seemed too much trouble at all. The room was comfortable and clean and the breakfast selection was great. We would definitely stay here again if the opportunity came. It is in a great location as well.

Helpful?
Thank JoannaE01
John L, General Manager at Hilton Cairns, responded to this review

Dear JoannaE01, Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay in particular our helpful team, comfortable rooms and breakfast at Café Sunrise. I’m very lucky to have a great warm team working here at Hilton Cairns and I appreciate your kind words and feedback which I will be sure to pass on. I... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Checked into the hotel on a Friday with a group booking taking up 7 rooms. Within 2 Hours of my stay I turned the tap on and received an electric shock that turned my body in to a bad state of shock we called the hotel staff immediately and they sent up a hotel attendant “ He called himself the... More 

Helpful?
Thank Jonathan L
John L, General Manager at Hilton Cairns, responded to this review

Dear Jonathan, Thank you for the review and I am sorry to read of the problem you encountered in the room. The attendant who visited was the Hotel Engineer who possesses a very sound knowledge of the building and workings. The building is designed with appropriate safe guards in place with power and water being contained in separate sections of... More 

Houston, Texas
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a lovely 2 night stay at the Hilton. The views were beautiful, the rooms clean and comfortable. We enjoyed being able to walk into town to eat or visit the shops. Look for the Night Market to pick up fun things to take back home or just for some fun shopping. We had a delicious meal at the... More 

Helpful?
Thank CaseyandD
John L, General Manager at Hilton Cairns, responded to this review

Dear CaseyandD, Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience with a special note made of the room comfort and central location. It is lovely strolling through Cairns of an evening I and hope you enjoyed the Night Markets which is only a short walk away. I hope we’ll have... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

The Hilton Cairns made my family really feel invited From the moment our transfer shuttle dropped us off ...staff came to our aid and offered to carry our bags for us, opened the doors for us. We note that we did not see this at other hotel drop offs.it fealty really good and presented really well. The staff at the... More 

Helpful?
Thank Tony K
John L, General Manager at Hilton Cairns, responded to this review

Dear Tony, Thank you for your review following your recent stay at Hilton Cairns. Hilton Cairns is a five star hotel and we strive to deliver excellence in a family friendly environment. We are pleased to hear your family had a lovely time and enjoyed our restaurant and pool, and we will pass along your positive comments to Brendan as... More 

Wollongong
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Located right on the boardwalk at the marina. Easy walking access to all locations. Hotel is clean and spacious, even if rooms are a little dated. The bathrooms appear updated, but only double beds not queen. Breakfast buffet is well equipped but unfortunately the hotel bar was closed during our entire stay (apparently not open in non- peak season) which... More 

Helpful?
Thank Darran W
John L, General Manager at Hilton Cairns, responded to this review

Dear Darran, Thank you for you taking the time to share your feedback online. I am very pleased to read that you enjoyed your stay with us. We are located right on the waterfront at the Cairns marina and hence have spectacular views. We are also conveniently located close to many shops and restaurants and of course the Reef Fleet... More 

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