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Hilton Cairns

#9 of 67 Hotels in Cairns
Certificate of Excellence
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34 Esplanade, Cairns, Queensland 4870, Australia
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1 room 1 guest
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1,496 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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    (1496)
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    (359)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

The trip was for my first year anniversary with my fiancé. We were faced with a very unfriendly concierge staff named Kim, "helped" us switch rooms. She was very unfriendly, with no smile or greetings, and was agitated, wasn't exactly what I was expecting for a five star hotel Hilton. All isnt that bad, since our change was done. As... More 

Was this review helpful? Yes 1
Hong Kong, China
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel is near the sea and the harbour that many boats mooring. We enjoyed walking around here. And there are many seafood restaurants nearby so we enjoyed the delicious seafood dishes, shrimp, crab, shellfish... we are nice to have meet a great sommelier, we got delicious wine that matches the cuisine. thanks!

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Townsville, Australia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Cairns is well positioned in the heart of the city. The staff are friendly and rooms tidy. If you are a HHonors member, you wouldn't stay anywhere else. Most rooms have a view of the sea or inlet. The service is faultless and for regulars most of the staff remember your name.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Cairns, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were upgraded to a beautiful ocean view room overlooking the Trinity Inlet, we could look down at the boats going out to the reef, and the beauiful poinciana tree town below. The staff were all lovely.

Review collected in partnership with Hilton Hotels & Resorts

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Derbyshire
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have given this property a 4/5 and that is purely because the staff are so fantastic and the location is brilliant. Upon arrival the first impression is that the hotel is very dated and tired, it needs some TLC and updating, the lobby is not very inviting and upon check-in to be told that the restaurant, lobby lounge/bar and... More 

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
135 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is situated close to everything. Shopping, Dining, tours...everything is close by. The room was more than big enough for the two of us and also had a balcony facing the water. Staff was very accommodating and went out of there way to make us feel welcomed. The two restaurants were good, not great but definitely a good meal at... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. I was very pleased to hear that in large, you enjoyed your time with us, in particular the fantastic hotel location. I have noted your constructive comments for improvement regarding the bar and I will be sure to share these with the team. We appreciate all... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great stay, all you'd expect from a Hilton. The pool area is great for kids & the lobby is a comfortable place to meet friends. Over all I can't fault it and I don't understand the negative reviews. My only tip would be to get breakfast included as the buffet is above standard.

Was this review helpful? Yes
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review of Hilton Cairns via Tripadvisor. I was delighted to read that your stay was so enjoyable while you were visiting in the Tropical North. It is our goal to ensure that every guest experience is as positive as yours. Your feedback and comments on the hotel is greatly appreciated and I am delighted... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Located very close to the esplanade, it is only 5 min Walk to the pier and other eateries.. The staff were very friendly and it was overall a pleasant stay.. Only downside was parking was not free.. We had rented a car for the whole trip and were not pleased with the paid parking ..

Was this review helpful? Yes
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review and your feedback. The location of the hotel is ideal as it is close to the Great Barrier Reef Departure Terminal and also very closer to all attractions and restaurants. I understand your comments on parking and the rates charged for parking are monitored on a regular basis to ensure they are... More 

Rockhampton, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff welcoming, great seafood marinara linguine and good selection of wines In room dining for breakfast turned up on time (very important ) perfect pancakes for breakfast out on the balcony with a beautiful morning view Really comfortable soft bed and pillows worth getting a room with a spa for a relaxing evening

Was this review helpful? Yes
John L, General Manager at Hilton Cairns, responded to this review

Dear Leah Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us and loved the comfortable bed and pillows. The balcony is a wonderful choice for breakfast and I am delighted to hear you enjoyed perfect pancakes as you dined on the balcony soaking up the... More 

Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent facilities, excellent management and staff, well positioned to CBD, thoroughly enjoyed our stay and will return to this and other Hilton properties. The room was spotless and no request was too much from staff and management. We will be back.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Greg Thank you for the Tripadvisor review. It’s great to read that you enjoyed your stay – with a particular emphasis on the excellent facilities, management and staff – what a wonderful compliment to receive – thank you. I’m very lucky to have a great warm team working here at Hilton Cairns and I appreciate your kind words and... More 

Hotel Review Summarization

What travelers say

  • Room service(10)
  • Very good(10)
  • Executive Lounge(9)
  • Great location(9)
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427 photos of this hotel

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Hotel & grounds (67)
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Pool/beach area (17)
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Bathroom (35)
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Room/suite (13)
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Hotel & grounds (13)
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Bathroom (2)
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Other (7)
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