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Hilton Cairns

#9 of 66 Hotels in Cairns
Certificate of Excellence
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34 Esplanade, Cairns, Queensland 4870, Australia
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1,308 reviews from our community

Traveler rating
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    180
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Billericay
Top Contributor
110 reviews 110 reviews
83 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for 3 nights as part of a tour group. The hotel is ideally situated for visits into town and the harbour boats. Our room was clean, of a good size and we had a very comfortable bed. Breakfast room was always busy but the friendly and efficient staff dealt with all matters well. If I... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed just one night at Hilton Cairns and were so very glad we did. The spa room was exceptional with tasteful decor, magnificent view and wonderful amenities. We also received fantastic service at our check in and check out from Manager Mr. Chris Orford who was an absolute pleasure to deal with and highly professional. Thanks... More 

Review collected in partnership with Hilton Hotels & Resorts

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SF
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Lots of retired punters on some sort of tour swarmed the place for the first few days when we stayed. Breakfast was a zoo. Otherwise fairly quiet. Breakfast selection was self serve - nothing made to order, although a reasonable size spread of middling quality. Hotel is in good location on the waterfront and adjacent to the casino and decent... More 

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United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The final stop on a 9-night Sydney, rock and reef tour and the perfect location to round off a first time visit to Australia. Approximately 10 minutes from the airport. Well situated near the harbour within easy walking distance of the many shops, bars and restaurants of the Esplanade as well as tourist attractions such as the dome. Large, spacious... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay with us at Hilton Cairns. I’m very lucky to have a great team working here at Hilton Cairns and I know they’ll be pleased to receive your feedback. I see you’re a long way from home but hope that we can welcome you... More 

Townsville, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Room was clean, bathroom was a little dated. Could use a couch instead of a very uncomfortable single sitting chair. Wifi was very slow and dropped out quite a bit. Most of the staff were very welcoming and professional. Service in the Executive Lounge was great.

Review collected in partnership with Hilton Hotels & Resorts

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John L, General Manager at Hilton Cairns, responded to this review

Dear Tracey Thank you for your review on TripAdvisor. I was very pleased to read that your overall stay was enjoyable and I appreciate your constructive comments. I was very pleased to hear that the service in our Executive Lounge on the top floor. I hope we may have the opportunity to welcome you back to Hilton Cairns in the... More 

Port Stephens, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here as a couple for 3 nights in October and had a great time. As I don't like lifts, we requested a lower level which staff were more than helpful with. We had a room on the river side which was clean and had a nice view. The breakfast included with our package was delicious and the service... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Angela Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments on the hotel. I am glad to hear that you made time to do the Kuranda SkyRail during your stay in Cairns, it is a wonderful experience. We thank you for your feedback and hope you stay with... More 

Hope Island, Australia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

For a short break we booked an executive level package with room credits and being a diamond member there are other flow on benefits also. Overall, the package that we got was just awesome value for money. Rooms are nice and comfortable, exec lounge is great for afternoon drinks and snacks and the service in the hotel is excellent everywhere.... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Meridien Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience, in particular the service and facilities in the exclusive Executive Lounge on the top floor. It really is a wonderful way to start and finish the day. I hope we’ll have the opportunity to welcome you back again soon. Yours... More 

Gainsborough, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Cairns Hilton for three nights and enjoyed our stay. It is a smart, bright, modern hotel, well located near the waterfront & esplanade and a short walk from the centre of Cairns. We had a good-sized room with a balcony that overlooked the gardens and the waterfront. The room had everything you could want - tea... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Paul Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us and loved the great location. I also thank you for your feedback regarding our staff, I will be sure to pass the feedback on. I hope we can welcome you back again soon. Thank... More 

Cairns, Australia
1 review
4 of 5 stars Reviewed 1 week ago NEW

Am a local. Stayed here for Valentines weekend with my 9yr old while dad is a FIFO. We found the beds to be incredibly comfortable and the room decor and set up appealing and relaxing. The staff, I don't know where you find them, but they are like a rare species. They have the right attitude. They totally enhanced our... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Immac Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay and the wonderful professional staff and terrific service. I’m very lucky to have a great team working here at Hilton Cairns and I appreciate your kind words and feedback which I will be sure to pass on. I see you’re a local to... More 

Yorkshire Dales National Park, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

room dirty, continuously electronic key card wouldn't work and on complaining only got facetious comments from manager. Final straw - last day found blood marks all round bed where cleaner had made it with presumably cut knee. Not impressed one little bit - were advised it was 5 star - no way !!!!!

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the review and for highlighting concerns with the service. I'm sorry to read of your poor experience, please be assured these comments are reviewed and action taken to ensure any shortfalls are rectified. Yours sincerely, John Lucas| General Manager More 

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