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Hilton Cairns

5.0 of 5 34 Esplanade, Cairns, Queensland 4870, Australia
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Certificate of Excellence 2014
Hilton Cairns
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Hilton Cairns
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1,261 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
Top Contributor
269 reviews 269 reviews
52 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed today NEW

1. Dated design, but great location. 2. Wi-fi is sub-standard, prior unacceptable reviews dating back several years (over on flyertalk), reveal poor/weak internet connectivity throughout guest rooms. 3. Wardrobe cabinets have broken handles, carpet/furniture becoming worn. 4. AC units are woefully under-powered and will not cool room sufficiently. I know, because we changed rooms after arriving, only to find the... More 

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Anaheim, California
Top Contributor
111 reviews 111 reviews
33 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed today NEW

Good, modern hotel on the waterfront. It is an excellent location to board boating transfers from Marlin Wharf. The staff was excellent and very helpful and the local excursion staff was very accommodating in arranging tours.

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Cairns, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

we stayed at the Hilton between the 25th and 27th.... Great location, great staff and great facilities. I would agree that some of the exterior decor could do with some updating. Recommended for a trip to the Great Barrier Reef. The executive lounge was great. Recommended! Anne (executive lounge manager) was very attentive and attended to our every need. Free... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Jeremy Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us and loved the great location and facilities. I also thank you for your favourable feedback regarding our staff and Anne in particular from the Executive Lounge – I will be sure to pass this... More 

Cairns, Australia
1 review
2 of 5 stars Reviewed 3 days ago NEW

Overall experience was terrible. "King Deluxe Room" was more like a golden chain basic room. The bed extremely uncomfortable. Only mugs in room with one teaspoon no plates and very little milk (enough to make one coffee) no water in room. bathroom amenities were very basic (what you would expect in a chain motel) Only one bathrobe. The breakfast was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Keilor, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Recently stayed in Cairns for a short break. Chose Cairns Hilton to experience staying at the other end of the city to last time. Certainly less noise (both traffic and bats) at this end, and proximity to wharf was very handy. Food at Mondo's fantastic, room service very good. Breakfast a little underwhelming. Stayed at Doubletree Darwin Esplanade the week... More 

Review collected in partnership with Hilton Hotels & Resorts

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John L, General Manager at Hilton Cairns, responded to this review

Dear Julie, Thank you for taking the time to post a review on Trip Advisor. I was delighted to read that you enjoyed your stay with us and that the hotel’s central-city location and facilities were to your liking. I also thank you for your favourable feedback regarding Mondo Restaurant which is always a popular choice for lunch or dinner... More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This Hilton had a great location on the Cairns esplanade and offers a range of dining options and a large well set out pool area. There's also a renovated lounge bar next to reception. Our room faced the 'city' instead of the water but it was still a nice view and we woke to the sounds of tropical birds each... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your feedback on your stay with us last year. It is always a pleasure to receive positive comments on the hotel. The Asian restaurant you mentioned and enjoyed during your stay, has now changed and is a very popular Italian restaurant – Donninis. Hopefully you can try this restaurant on your next visit. Thank you... More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Cairns was the second stop in my three city trip of Australia. For a small fee, you can catch a shared van service from the airport to take you to the hotel. It's about 10-15 mins. away. Hilton Cairns is right on the waterfront and I couldn't have picked a better location or property. The hotel is modern and very... More 

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments on the hotel. I am glad to hear that you made time to travel to different locations in Australia and included beautiful Tropical Nth Queensland as one of those stops. I really appreciate your positive comments and feedback... More 

Wilmington, Delaware
Top Contributor
60 reviews 60 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel has a good location - walking distance to lots of restaurant on both the Esplanade and along the water. Rooms were spacious and clean. The wifi rules were a bit strange, free in the lobby, but not in the rooms. Even if you were a Hilton Honors member. The building itself is old, and you can tell it... More 

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us and loved the great location along with the spacious and clean rooms. I also thank you for your favourable feedback regarding our friendly helpful team. I hope we can welcome you back again soon.... More 

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for our visit to Cairns. The location is excellent as it is right on the esplanade. The rooms are spacious and comfortable as well. Definitely recommend this place! Special thanks to Rodney and Kristin who provided exceptional service while we visited. Highly recommended!

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the review via Tripadvisor on your recent stay in January. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience, in particular the location right on the esplanade and waterfront. I’m really happy to hear that our team members left a very positive impression. I’m very lucky to have a great warm team working... More 

Canberra
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for a long weekend in December 2014. Hotel is in a great spot, short walk to the cafe strip and ferries, but out of the way enough that it was quiet and not the subject of constant foot traffic and outside noise. Rooms are spacious, clean and comfortable. Staff are great. I arrived early but was put straight... More 

Was this review helpful? Yes
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review of Hilton Cairns via Tripadvisor. I was delighted to read that your stay was enjoyable while you were visiting in the Tropical North. It is our goal to ensure that every guest experience is a positive one. Your feedback and comments on the hotel’s friendly staff is greatly appreciated and I am delighted... More 

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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#1 On the Beach Hotel in Cairns
#4 Business Hotel in Cairns
#5 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#7 Romantic Hotel in Cairns
#12 Family Hotel in Cairns

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