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All 66 Cairns hotels

Hilton Cairns

5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia
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Ranked #9 of 66 hotels in Cairns
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Graham A Moss Vale, Australia
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1,082 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Moss Vale, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Near perfection, everything "clicked" could not fault any aspect of the facility, service or staff. Our stay was a delightful experience from checkin to checkout and the package we had was 5 star value.

Review collected in partnership with Hilton Hotels & Resorts

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Cairns, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Really enjoyed our stay. Our room was perfectly positioned overlooking the marina. The staff were helpful and friendly. Overall I'd rate it an 8.5/10. Let downs: no drying rack for towels or bathers after a trip to the reef. Pillows incredibly soft and the TV system is pretty dated. Loved having a balcony.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Gurgaon
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed for 4 nights at the hotel. You have excellent view from the hotel and is very close to boarding cruise ships for barrier reef. Staff is very courteous and helpful. However hotel and rooms bear old look and style, was expecting something better. You may find better options for the same price range.

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for taking the time to write a review. I’m pleased to read that you’ve enjoyed your stay with us and experienced good service from the team. I hope we can welcome you back again soon. Yours sincerely, John Lucas| General Manager More

Melbourne, Australia
Contributor
20 reviews 20 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hilton is an agreeable hotel. The staff are very pleasant, apart from the receptionist who grudgingly allowed us a late checkout till 12:30pm (our plane left at 3:30pm), despite the fact that we had spent 7 nights at the hotel. Stand out staff were Brendan at the Sunrise Cafe and Matthew the barman, whose margaritas were perfect. However service... More

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Patricia, Thank you for the review via Tripadvisor and I’m pleased to read you’ve enjoyed your holiday break with us. I will be sure to pass on the great feedback to Brendan and Matthew – they will be delighted to hear from you. I hope we can welcome you back again soon, Yours sincerely, John Lucas| General Manager More

sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were made feel welcome as soon as we arrived at the Cairns Hilton,friendly smiling staff,eager to please. Ideal location on the waters edge and close to shopping centre and restaurants. Beautiful room comfy king size bed with large balcony and water views. Close by boarding area for Barrier Reef Cruise, which was excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the review of Hilton Cairns. I’m pleased to read that you’ve enjoyed your Hilton experience and found the team to be welcoming and happy to assist. The Great Barrier Reef Fleet terminal is just a 5 minute walk away so our guests are close to all the action and activities. I hope we have the... More

Sydney
Contributor
20 reviews 20 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Hilton for a conference followed by a couple of extra days in two rooms 710 followed by 405. 405 was supposedly a higher grade room to 710. Whilst the bathroom was bigger in 405 with a separate shower and bath the location closer to the pool and Casino of room 405 and inferior view compared to... More

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the review of Hilton Cairns via Tripadvisor. Please accept my apologies for any confusion arising from accommodation billing instructions on arrival and I do appreciate the feedback on staff communication via the telephone. I hope we can welcome you back again – whether on business or leisure. Yours sincerely, John Lucas| General Manager More

Weipa, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Had an absolutely fantastic stay here! Stayed in a Spa room which was immaculate. Modern, clean, absolutely nothing was bad. Staff was super friendly. Breakfast was awesome. Room service was good. Will definitely stay here again!

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Deb, Thank you for taking the time to complete a Tripadvisor review. It’s great to read you’ve enjoyed your visit to Hilton Cairns and I hope we can welcome you back again on your next trip south. Yours sincerely, John Lucas| General Manager More

Brisbane, Australia
Top Contributor
82 reviews 82 reviews
67 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There is no shortage of quality accommodation in Cairns but Hilton is very likely the best. An excellent location on the waterfront, near everything you want to see and do and within walking distance of everything the centre of Cairns has to offer, including literally dozens of dining options. The design of the hotel is quite extraordinary. An open air... More

Was this review helpful? Yes 2
John L, General Manager at Hilton Cairns, responded to this review

Dear Ashley, Thank you for your comprehensive review of the hotel on Tripadvisor. The team are delighted to read your great comments and appreciate the feedback. Thank you for your continued loyalty and we hope to welcome you back again soon. Your sincerely, John Lucas| General Manager More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Family stay in cairns and my parents got us all in the Hilton hotel with ocean and a high floor. The pool is so beautiful and big we swam nearly everyday during our stay, under ground carpal off the street is a bonus and the elevator in underground parking is a great access in to the building. Every time I... More

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Deanne, Thank you for your continued support as a local in the Tropical North. It’s great to read you enjoy your visits to the hotel and we look forward to welcoming you back again soon. Your sincerely, John Lucas| General Manager More

Sydney, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Positioned near the boardwalk, city and convention centre the location was great. The rooms were what you would expect, good but not great. My room was facing the casino and was a little noisy with the balcony door open (there was also some sort of road works) - not sure if the water front was better.

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Cathy, Thank you for taking the time to complete a Tripadvisor review for Hilton Cairns. It’s great to read that you enjoyed our location which is well centred in the city and close to key attractions. I hope we can welcome you back again soon. Your sincerely, John Lucas| General Manager More

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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Cairns #3 Spa Hotel in Cairns #3 Business Hotel in Cairns #4 Luxury Hotel in Cairns #8 Romantic Hotel in Cairns #10 Family Hotel in Cairns
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Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
Number of rooms
262

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton Cairns and other travelers.
3 questions

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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