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Hilton Cairns

#9 of 66 Hotels in Cairns
Certificate of Excellence
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34 Esplanade, Cairns, Queensland 4870, Australia
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Hilton Cairns
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1,431 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mermaid Waters
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nothing bad to say about this hotel, rooms are spacious and well appointed, great Breakfast buffet and all the staff were amazingly helpful. They included a free bottle of wine and a room upgrade as it was the first night of our honeymoon. Highly recommended.

Was this review helpful? Yes 1
Mississauga, Canada
4 of 5 stars Reviewed 2 days ago NEW

We stayed on the club floor and we really enjoyed the use of the lounge for breakfast and in the evening. The staff in the lounge were very friendly and helpful - even offered to book us a restaurant reservation. Our room was lovely and clean. I would recommend this hotel to any one visiting Cairns.

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review. I was very pleased to read that you enjoyed your stay with us. We focus a great deal on the helpfulness of our team members and it is excellent to see you experienced this first hand. I see you took full advantage of the executive lounge which was clearly enjoyed. I will be... More 

Townsville, Australia
Level Contributor
7 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

We were due to stay in another 5 star hotel close by the Hilton but had a call before we arrived to say they had double booked our last night so they offered to accommodate us at the Hilton Cairns for the whole 3 nights, which we accepted. We arrived at about 7pm on the Friday night and check in... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Mark Thank you for the Tripadvisor review. I was disappointed to read your comments. Although you were booked in to stay with us after being relocated from another hotel in Cairns, I'm sorry that you may have been under the understanding that the other hotel was going to offer you complimentary accommodation. Please rest assured our team take every... More 

kiwiland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed there for five nights and we enjoyed every moment. All the staff there has been very helpful and friendly, especially Nadine and Krystal where we have our buffet breakfast every morning. The rooms are always clean and tidy when we get back from our daily tour. The only issue is the design of the bathroom where the toilet... More 

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Townsville, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

My wife and I really enjoyed our stay at the Hilton Cairns. Quick weekend overnighter - Quality room and service and had an excellent buffet breakfast. Our room also had a very good view. We highly recommend.

Review collected in partnership with Hilton Hotels & Resorts

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John L, General Manager at Hilton Cairns, responded to this review

Dear Patty & Roger Thank you for the review of Hilton Cairns via Tripadvisor. I was delighted to read that your stay was so enjoyable while you were visiting Cairns. It is our goal to ensure that every guest experience is as positive as yours. Your feedback and comments on the hotel’s friendly service is also greatly appreciated. I see... More 

Brisbane
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It was worth paying a bit more for a water view, although the room was on a low floor. The room was comfortable, clean and quiet. The bed was great. Breakfast was average, but the meal in the hotel restaurant was excellent. Being next to the boardwalk and a short, pleasant walk through a marina to town was a bonus.... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for taking the time to post a review on Tripadvisor. I was delighted to read that you enjoyed your stay with us and were able to sit back and really take in those beautiful marina views. I also thank you for your favourable feedback regarding our helpful team. I hope that you enjoyed your time in... More 

Melbourne, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the Hilton Cairns overnight on our way up to Port Douglas. Everything was easy from e check inn through to the check out. Although there were a couple of instances where we had some minir problems it was quickly taken care of. The pool and gym layout is certainly bigger than normal hotels and was certainly and... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Andrew Thank you for your comments regarding your recent stay. I am pleased that you had a pleasant stay and you were happy with the service you received from the team. Hilton Cairns is a five star hotel and we strive to deliver excellence in a family friendly environment and I am pleased to hear your family had a... More 

Sydney
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Swimming pool and spa excellent. Gym mediocre. Food reasonable. Excellent location close to shops and restaurants. The Marina at night was magic because of the coloured lights in the trees. Excellent King Size bed and pillows. No mini-bar.

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review, following your recent stay with us. It’s great to read that you enjoyed your visit to Cairns and enjoyed the Marina at night. Your right, the lighting throughout the trees is quite magical when walking through it in the evenings. As our guest, your feedback about your experience is vitally important to... More 

BOLOGNA ITALY
Level Contributor
142 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We came back a second time to Cairns in order to embark with a Minke Whale expedition with Spoilsport vessel. We needed a room before and after the cruise. We decided for Hilton, even if this is not our first choice. We had a good first impression : thus the general design seems a little tired, this is a comfortable... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller I appreciate you passing on your feedback regarding your recent stay with us. I am so pleased that you chose Hilton Cairns and that you were pleased with the location of the hotel and the rooms for your visit either side of your diving expedition. I hope you really enjoyed the trip out and managed to see a... More 

Hobart, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

A 5 minute walk to the Marina for the Ferry, very convenient, would recommend to others staying in Cairns. We chose the corner room on the Hilton King Spa room Honors members app, which was large and quiet. also the Hydro Bath in the room was one of the best I've experienced in a hotel room.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
John L, General Manager at Hilton Cairns, responded to this review

Dear Mark Thank you for your feedback regarding your stay with us. I am so pleased that you enjoyed your stay. We are in a convenient location with the benefit of the Reef Fleet Terminal just minutes walk from the hotel. It’s great to read that you enjoyed your stay – with a particular emphasis on the Spa Room and... More 

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