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Hilton Cairns

#9 of 66 Hotels in Cairns
Certificate of Excellence
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34 Esplanade, Cairns, Queensland 4870, Australia
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Hilton Cairns
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1,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 2 days ago NEW

The House Keeping Manager Spanny and the ladies at the front desk are extremely rude and unfriendly, you hardly see anyone smiling or greeting you. Losing your belongings from the room is another issue. My white pair of shorts went missing from the room, when enquired at the front desk, I was told, "What can we do?". The rooms are... More 

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Bridgewater, New Jersey
Top Contributor
225 reviews 225 reviews
44 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The pros: Location is excellent, right at the beginning of the esplanade, close to Marina A. The lobby is huge and offers free wifi (more on this later). check-in was quick and efficient, as well as check-out. The room is small, very cramped for two guests. There is a balcony (pay extra for the ocean view) so you can store... More 

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Stockton, UK
Top Contributor
96 reviews 96 reviews
66 hotel reviews
177 helpful votes 177 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Don’t be fooled by the impressive lobby when entering the hotel. You will soon find faults after a couple of minutes in the room. Despite having a good view across the lagoon the room itself had a blocked sink, faulty air-con, empty mini-bar and tea, coffee and toilet roll was not restocked. Having to request more toilet roll at a... More 

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Brisbane, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here a while ago and was meant to write about it. After staying in another 5 Star Hotel I remembered the stay here and how delightful the stay was. The room standards are outstanding, the service is great and even that the hotel is quiet weathered, the refurbishment has done it's job fantastic. For Far North Queensland standards I... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Peter Thank you for your review of Hilton Cairns via Tripadvisor. I’m very pleased to read that you’ve enjoyed your stay with us and thank you for your positive comments on the great service and refurbished accommodation - I am really glad to hear you enjoyed your stay. I hope we’ll have the opportunity to welcome you back again... More 

kansas
Top Contributor
66 reviews 66 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The location of the Hilton could not be any better- right in the boardwalk and close to many restaurants. Our room was clean, and our room service was good. We enjoyed the buffet breakfast with its many varied food selections. The dining area had a beautiful view, as did our room. We were on the 5th floor, with a great... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review of Hilton Cairns via Tripadvisor. I was delighted to read that your stay was so enjoyable while you were visiting in the Tropical North. It is our goal to ensure that every guest experience is a positive one. Your feedback and comments are greatly appreciated. With regards to your comment on the internet,... More 

Tumon, Mariana Islands
Top Contributor
76 reviews 76 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I want to start by saying that the staff at the Hilton were all very pleasant and accommodating. This was anyone from the concierge to the maids. The location is fantastic. The hotel is literally on the boardwalk, and within walking distance to just about anything you can think of. The balcony is nice, and a good spot for bat... More 

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. Hilton Cairns is a five star hotel and we strive to deliver excellence to each and every guest. I am pleased to read that you enjoyed your stay at the Hotel and that the team members provided such a positive experience. I was extremely disappointed to... More 

Durgapur, W.B
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this hotel because i got a good deal. its a 5 star hotel but doesn't look like. In the lobby you will see only 03 staff working. 02 at reception and 01 for luggage. its very strange no security at the main gate although i enjoyed my stay. Location is very good. Near to Indian Restaurants (Walking Distance... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. I do hope you enjoyed your time in our beautiful region. Thank you for your comments on the hotel – with a particular emphasis on the central location with a large choice of restaurants within walking distance. I hope we can welcome you back again soon. Thank you again. Yours sincerely, John... More 

Auckland, New Zealand
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Hilton Cairns stands up to the Hilton Brand. Very nicely appointed rooms, greats views, spacious and luxurious bed linens. A great place to stay if you are on business or here on holiday. The location is great, right at the start of the marina, close to some great restaurants. It has a great pool area for kids, and a ok... More 

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John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I’m pleased to read that you enjoyed your experience and time in Tropical Nth Qld and in particular the hotel. Thank you for your positive comments on the rooms and fantastic views. We are lucky to be located in the perfect location on the water. Your feedback and comments on the... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 4 nights in a standard double room Upon arrival there was no assistance from the concierge with luggage or directions to park the car. Although he saw us arrive. The room was clean with a lovely out look over the water. However the bed was very strangely made with the sheets not folded over the end of the... More 

Was this review helpful? Yes 1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I was pleased to hear that you were mostly satisfied with the facilities at the hotel during your stay. Our housekeeping is in accordance with the standard Hilton offerings found anywhere in Australia. I’m sorry to hear this wasn’t to your liking. I am however, happy to advise that we have... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 4 nights at the Hilton Cairns with the in-laws. First of all, as everyone else has said, the location is great. By the esplanade and easy walking distance to the Reef Fleet Terminal as well as nearby restaurants. Woolsworths is a short 5-minute walk away as well. As our itinerary consisted of going out to the Great Barrier Reef... More 

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